Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Charleston
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Scores according to KAYAK customer reviews
Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"
Pros: "Flight experience was good"
Cons: "Delayed bording 1.5 hours due to staffing issues"
Cons: "Nothing all excellent"
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "The crew and the comfort plus seat"
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Pros: "Great service"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "Everything . Delta is one of the best"
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Everything was great."
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Pros: "Food available for purchase. Entertainment system."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Cons: "1 hour flight delay"
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "Even with "Comfort +" the seats are horrible."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "All went well"
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Cons: "WiFi wasn’t working"
Pros: "Boarding was ok"
Cons: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "Fast flight"
Cons: "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Cons: "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Cons: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Cons: "Economy basic on American is terrible."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Pros: "Smooth flight"
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
Cons: "Flight was 90 min late due to mechanical issue. Missed next two flights, was rebooked in coach vs paid for first class."
Pros: "Quick boarding"
Cons: "Comfortable seats tv screens for seats"
Pros: "Well where should I start The plane was old and dirty The audio outlet was clogged so I could not listen to music or watch tv The flight was bumpy The crew was overwhelmed"
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "The pilot kept us informed and we were transported to a resort. At the end of the day our safety came first."
Cons: "Lost one day."
Cons: "Seats were small"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Pros: "The crew was nice. Boarding was efficient. Flight smooth and on time."
Cons: "You now have to pay for what once was standard accommodations. Pay extra to check a bag. Pay extra for asile or window seats. Two hour flight so all we got was a quick refreshment, two chocolate cookies and a bag of pretzels."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Cons: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Pros: "Ability to upgrade to first class"
Cons: "Security taking forever"
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Cons: "Missed because of first delay"
Pros: "extra leg room but I had to pay for it"
Cons: "This should only be used for important communications. And to not offer food on a 6 hour flight is horrible."
Pros: "Perfect quiet comfy flight"
Pros: "Plane was comfy and food was good"
Cons: "Boarding in Munich was a nightmare. There was no place to line up and there was only one person checking tickets which resulted in 100s of people trying to push through at same time. After that we had to cram on buses and wait on tarmack for 30mins till plane was ready and then everyone rushed on the plane."
Cons: "no charging station"
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Cons: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "Nothing out of the ordinary, which for plane flights is about as good as it gets. No delays, no scares, no extra inconveniences."
Cons: "It's a transatlantic plane flight, not anything I'd describe as a fun experience."
Pros: "Very full flight arrived 20 mins early."
Pros: "Leg room"
Pros: "Same as above."
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Cons: "Only one plane really gave me a bad experience. The plane was pretty old and cramped and the crew was very rude. Maybe they were having a bad day or didn't want to be in the old plane either, but their performance was bad. One of the attendants, I think his name was Juju, asked me is a soft voice if I would like a drink. With the engines roaring in the background I thought he asked have you been served a drink? I responded "No, I have not." And he started off serving everyone else. I had to call him and asked if he was skipping me and he replied "I asked you if you wanted a drink and you said No!" I explained the engines were loud and I mistaken his words and with an attitude he served me a drink. For the whole 9hr flight I avoided him at all cost and just responded to the other attendants. The other attendants seemed annoyed and would roll their eyes or make a face when people would try to pass them on the aisle, but I in their defense, they were moving a large cart in a small aisle. Passengers should have waited until the aisle was clear before moving. That was my only issue. The next flight was better with no problems."
Cons: "Old plane with no tvs or power source for a 5 1/2 hour flight. Dirty plane too."
Pros: "Not sure I can comment on this particular flight."
Cons: "On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel"
Pros: "Flight time"
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Cons: "My checked luggage was opened. Lock missing and items missing. Toilets in the plane were clogged"
Pros: "Not much"
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Cons: "It was cancelled"
Pros: "Stewardess was very kind and engaging, even in the middle of the night!"
Pros: "at check in - check baggage was quickly serviced"
Pros: "Great and organized service at gate. Very friendly staff considering that they were having to work on Thanksgiving."
Cons: "I expected more current movies on the in-flight entertainment system."
Cons: "Too tight for legs."
Pros: "Getting home safely!!"
Cons: "Plane hot and crowded"
Cons: "No food"
Pros: "I was able to board on time. Service in-flight was ok."
Cons: "I wasn't able to check-in at the self-serve kiosk. Customer service took a long time and helped two people that got in the inexistent line after me first. During the flight my seat was broken, wouldn't recline. I don't like I can't turn off the screen if I want to, rather I have to put up with that undesired content someone else manages."
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "Flight was four hours delayed."
Cons: "My flight was delayed (not due to weather) almost 4 hrs"
Pros: "Love the phone/tablet holder in the back of the seat."
Cons: "Since it was a cross country flight that left at 8:30am, I wish they served lunch items. The seats are also very narrow."
Pros: "Easy and quick boarding process; arrived early; no wait to get luggage."
Cons: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
Cons: "It was delayed a day"
Pros: "Pretty much on time"
Pros: "That we didn't crash."
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "Flight attendant had a great personality, and wasn't a robot."
Pros: "The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed."
Pros: "The crew was very helpful as I had limited mobility."
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "This flight is always overpriced, but I really like it."
Pros: "Soon as I started the flight it seem like we were getting ready to land"
Cons: "It was a little packed"
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Cons: "Plane was delayed Missed connection in Denver Then while on plane about to take off, pilot realized plane lacked fuel to make our destination My 4 1/2 hour flight took 9.... Terrible experience"
Cons: "The fact that the person next to was in my seat as well"
Pros: "Michael Reeves was helpful"
Cons: "The lack of communication to tell us why were delayed. No one told us about the flight being cancelled. We had 3 gate changes, told the flight was coming even though it never left its previous airport. Had to call and switch myself to another flight to get out of Okc."
Pros: "Fantastic service"
Cons: "Terrible airline ."
Pros: "The flight crew let us know we should anticipate turbulence."
Cons: "No entertainment, no allergy friendly snacks, no help from crew with child kicking me while the mother slept"
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Pros: "quick easy boarding"
Cons: "Old plane. Magazines were old and missing several pages."
Pros: "My flight was rescheduled so I hope I did not get charged for another flight."
Pros: "Flight was on time, workers were courteous, gates were easy to find."
Pros: "Flight was delayed an hour, so they didn't charge for TV."
Cons: "Flight "attendant" bumped into my shoulder every time she walked by. Splashed with liquids (ice/soda) multiple times by the flight "attendant" running the drink cart, then they skipped past me when it came my turn for a drink. Very cramped cabin."
Pros: "The flight was good..."
Cons: "No entertainment was available ... even do they announced ..."
Airlines flying from South Dakota to Charleston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Charleston
Masks required on board, masks provided on flights from South Dakota to Charleston
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Charleston
Testing for antibodies, testing for symptoms for flights from South Dakota to Charleston
Waiving of change fees. Search flexible flights from South Dakota to Charleston