Pamela, who checked us in I. Newport News was great. Patient, polite, helpful. Great start to a trip. TSA in Newport News, friendliest of any TSA group I’ve come across.
Did not like sitting on the tarmac for an hour after boarding.
The flight was canceled so I didn’t even get to go on it.
Horrendous experience from start, and still waiting for the only checked bag that despite of six hours of layover in Miami was never transferred to the right plane to JAX. Attempt to change flights or seats were hindered by kayak lack of service and call center run around. NEVER AGAIN WILL I USE KAYAK OR AMERICAN AIRLINES!!!!
One of the most pleasurable regional jet flights I’ve had. Super quick boarding - ultra pleasant crew and really smooth flight, departure and landing. Excellent job, crew!
Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "American really exceeded our expectations on both overseas flights on this trip. Good food, nice service, plenty of in-flight entertainment."
Cons: "If delay to much pls let customer out of plane"
Cons: "Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?"
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "It's a long time in an ever smaller seat"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Clean and comfortable main cabin."
Cons: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."
Pros: "Was departed earlier because we were all on board early"
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Pros: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Cons: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Pros: "nothing was exceptional"
Cons: "Not the airlines fault but we had a long delay because of weather"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Pros: "Crew and food were great."
Cons: "Delay of the flight for over 3 hours."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable."
Pros: "Everything was on point"
Pros: "But the crew was great!"
Pros: "Today's trip.was ontime with a great crew. A big turnaround from our last trip."
Cons: "Flight was delayed 35 minutes. No reason given."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "Really glad this segment exists!"
Cons: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Pros: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Pros: "The cabin crew were absolutely outstanding."
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Cons: "Old plane, no entertainment"
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Pros: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Cons: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Pros: "The flight attendants and food were excellent."
Cons: "The volume for my seat's media was not working."
Pros: "Flight was smooth and are on time."
Cons: "Consuming and long baggage clai. No one man if baggage claim desk."
Great crew; great job boarding on time and arrived on time Entertainment and music offerings not as good as American flights I took last week
Cons: "We were sitting in our assigned seats and the flight attendants and gate staff entered the plane were trying to say we were in the wrong seats. Then my special meal was not provided so I ate nothing during flight."
Pros: "Pilot had technical expertise and landed well. Crew was polite to passengers on red eye by keeping it quiet and dim."
Pros: "Crew was really nice"
Cons: "Seats aren't comfortable, and we also waiting around on the ground 25 minutes until we were allowed to take off."
Pros: "Smooth flight no delays"
Cons: "Seats uncomfortable and plane too cold. United plane seats are the worst!"
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Pros: "Nice crew. Frequent updates regarding turbulence. Early arrival."
Cons: "There could have been entertainment and/or WiFi but it was broken."
Pros: "Crew was great. Food was ok. Seats were nice"
Cons: "It was good. I’m satisfied"
Pros: "Updated us on cause of delay."
Cons: "Food was bare minimum for an international flight. Crew barely smiled and attitude was dry. Seats horrible for long flight."
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Pros: "The food was OK."
Cons: "I have been flying all over the world on many different airlines. This was my first international flight on United. The 777 we were on had NO inflight intertainment system! The HVAC system switched from to Hot to to Cold and was mostly Freezing. The reading light controls were cross wired from different seats and aimed all wrong. The Flight attendants were mostly old and grumpy."
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Cons: "Terrible service. Flight delayed (two hours)."
Cons: "Very tight quarters ..."
Cons: "Plane hot and crowded"
Cons: "Significant delay"
Pros: "When I booked this flight four months ago, nothing indicated that these seats would not recline (since they are in front of an exit). That's not something I knew and that fact made it a bit brutal on an overnight flight, especially when the people in front of us could recline their seats. It should be easy and reasonable to add such info in the booking process."
Cons: "There is just something very bare-bones about flying now: modest food or drink, little effort to entertain except on your own equipment. It's functional--does the job."
Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."
Pros: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Cons: "Absolutely nothing"
Cons: "Mechanical problems caused a delay in departure. United Airlines put us on another TWO flights to get us to our destination. Arrived almost eight hours after originally scheduled. Traveled across the ocean to witness and perform my niece's wedding ceremony. I am the priest who is marrying them and conducting the ceremony and the whole wedding was missed and ruined. All this travel for nothing. Very upset and dissatisfied that United airlines did not put us on a different airlines in order to ensure my timely arrival. No attempt was made to rectify the situation. This was not the itinerary I paid for! In my original schedule, I would have had plenty of time to arrive in Dublin, pick up my rental car, proceed to the hotel, get dressed, drive to the wedding site, and perform the ceremony. Because of my absence, the ceremony could not take place and everything is ruined. United Airlines could have at least offered some kind of monetary compensation or travel voucher to apologize for their mistakes. Will not travel with them again. Very very dissatisfied. Will make sure everyone knows how their issues affected my travel and tell others not to travel on United. What a terrible way to start our journey. This confirms the horrible reputation that United has earned in recent weeks in the media."
Pros: "On time from Checking In and Departure"
Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"
Cons: "It was delayed a day"
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Pros: "Well, my original flight was cancelled due to bad weather, got to spend 2 extra days with my family! Gave up my seat on the last leg of my flight, got a 500$ voucher, put up in a beautiful hotel, w/ a nice meal and transportation. Like winning a sweepstake. Always love United, great airline, great staff."
Cons: "There was nothing i didn't like. Airline of choice, for always!"
Cons: "Multiple delays labeled "operational delays" ended up "canceled due to weather" even though there was no weather anywhere sin the country at the time. Our plan was at the gate from the night before but they just didn't have crew to operate the planes."
Pros: "After boarding late, e erroneous finally got seated. Then announcement that due to weather delays (snow flurries) Newark, we were delayed and had to deplane! So, everyone gets off, slowly. Long story short we were late by about just an hour. The crew, the plane were fine, just tough to have to spend so much time at the airport sitting around and then to be delayed ( on, off and on again) is what made it a just ok trip."
Cons: "See above!"
Cons: "milk products in the snack bag, gross."
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "Kindness of crew"
Cons: "Both flights delayed, no entertainment on board only pay-per view"
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "Great flight crew. Liked the pre-laid out boarding group lines."
Cons: "TV screen advertising got annoying. Seat was not very comfortable (although definitely not the worst either)."
Pros: "Ride was ok. Both our flights from Chicago were delayed. No one tried to explain or offer any apology. No one offered to complete anything or offer coupons for meals. I thought that was extremely rude."
Cons: "See above. Very disappointed. There were four of us and my 76 year old father has health issues and was very uncomfortable."
Cons: "Went like clockwork."
Pros: "courteous attendents and airport personnel. on time flight"
Pros: "It was inexpensive"
Pros: "That I finally got there a day later. I only had carry on bags, so they weren't lost."
Cons: "At OHare the gate agent sent me to the wrong gate and plane for my flight. I did not arrive Thursday at 8:30 pm as scheduled. Customer service put me on "red eye" to Dulles for the next flight to Charleston, without motel or meal vouchers. I couldnt sleep on the benches there due to asthma and diabetic issues. I arrived Friday 2:30 pm 17 hours late. Dulles overnight cleaning staff helped more than agents at OHare."
Cons: "Overcrowded, rude attendants, and attitudes. Was told my carry on was to be checked in due to overcrowding and I counted 9 yes 9 openings in the overhead compartments as I approached my seat. Delayed flight, 15 minutes to get to next flight and was not helped to get to the other end of the airport"
Cons: "Almost missed our flight because they wanted to close the gate early..other than that a good flight."
Pros: "Service was good. Flight was on time. Comfort was fair. Bathroom on board plane was so small my knees would hit door."
Pros: "The flight crew where very nice, very entertaining. You could tell they where tired but they help keep us entertained why we waited for the paper work."
Cons: "Boarded the plane and sat on the run way for a good hour or more because of paper work not being correct. Also the computer in the offices where not working properly and that's what caused the delays of getting the paper work to the pilots. The pilots had to constantly return the paper work about 4 times before it was right. It wouldn't had been bad if the flight wasn't already delayed about 4 hours. For the four hours of waiting they could of offered us food or some kind of free beverage."