Easy check-in with the app, easy boarding, and easy-going FAs, what’s not to like?
Excellent flight crew, led by Patrick in our cabin.
Free movies / entertainment was amazing Need more options to buy food inflight
First time flying in 2.5 years. Couldn’t have gone any better!
I overheard flight attendants bad mouthing a passenger in the back. Was unprofessional. Otherwise, flight was good.
Me encanta esta aerolínea Los asiento tienen mas espacio
Comfortable. Friendly staff.
There was a broken door on one of the lavatories. Other than that.., excellent
There was no entertainment on the flight. Excellent boarding and crew.
Pros: "The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight."
Cons: "Nothing I can think of."
Pros: "Nothing it was cold no blankets."
Cons: "Flight was not on time. Delayed 5 hours."
Pros: "A full complément of movies to choose from"
Pros: "I like the spaciousness in the front for your feet."
Cons: "The flight lasted about 5 hours, but they only offered limited small snack (chip or granola bar) and some drinks. They have sandwich and other real food but it costs around $9.5. Some other airlines provide free full meal even the flight time was only 3 hours."
Pros: "Fast flight; clean cabin: tv screens at every seat"
Pros: "good service good flight"
Cons: "Change gate not done properly"
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Movie selection was very good"
Cons: "Gentleman sitting in front of my son was intoxicated and dropped his sauce on the floor which splattered on my son. I told the hostess who helped clean up the mess. The man was too drunk to even realize his own mess. Limit drinks. He bought 3 drinks on a 5 hour flight."
Pros: "Alaska is my favorite airline."
Cons: "My seat assignments did not transfer to Alaska so I couldn’t get my seat assigned until just before I could board."
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Cons: "Nothing - most excellent flight!"
Cons: "first class service"
Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."
Pros: "Crew Entertainment"
Cons: "Two hour delay"
Pros: "Both the ground crew and flight crew provided exceptional service. They were caring, attentive, and very helpful from the time we arrived at the airport in San Francisco until we landed at Washington Dulles."
Cons: "No complaints whatsoever."
Pros: "Flight was fine. Crew friendly. Seat comfort quite good. Movies etc great."
Cons: "Cabin very cold. Took 90 min for crew to come around for drinks and orders. Nothing to do with rough air."
Pros: "Roomy seats and all together comfortable."
Cons: "There wasn't anything we did not like."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Cons: "The gate was switched at the last hour for no apparent reason to a gate that had a delayed flight. My flight was delayed an hour as we waited for the first flight to depart and then my flight to deplane, get cleaned, load and depart. Not sure why this needed to happen."
Pros: "Boarding smooth"
Cons: "See above"
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "Nothing, didn’t fly"
Cons: "I purchased insurance in the event my circumstances changed and I couldn’t fly. My circumstances did change and I ended up not flying. When I contacted Alaskan, they “reimbursed” me for the flight but simultaneously charged me $125 as a change fee. The result was no benefit from the insurance, and a loss of my money as a result."
Pros: "The great selection of movies available on the flight."
Cons: "The flight attendants seemed rude and not friendly."
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "On time. Tons of free movie options. Good snack options. Comfortable seats."
Pros: "Flight was not crowded, so there was an empty middle seat. Arrived early."
Cons: "Nothing to complain about."
Pros: "The flight was on time, the crew was very friendly and the seats were very comfortable. Overall very good experience."
Pros: "I had an aisle seat with no one in the middle seat next to me. Very little turbulence over The Rockies. Movie selections poor...same as back in March and it is now July."
Cons: "Flight arrived at 12:05 a.m. rather than 10:45 p.m. flight path went to Charlotte N.C. and then to Dulles..strange. Due to heavy traffic or weather conditions?"
Pros: "Premium seating has more leg room"
Cons: "Entertainment system down. WiFi worked intermittently and was very slow. Without the system, food service was nonexistent. I actually asked for food to purchase only to have an attendant walk to ‘check’ and never return. Abysmal."
Pros: "Entertainment, free movies"
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."
Cons: "We only had one drink for a 5 hour flight! Took two hours until we were finally able to get a glass of water."
Pros: "Crew was exceptional - friendly and took care of passengers, including helping an old lady with her bags etc."
Pros: "all was good trip and service nothing to criticize"
Pros: "The selection of movies"
Cons: "Noisy unfortunately second to last row on the plane near bathroom noise and traffic. Loud conversations behind me. At one point a woman started playing music on a device and singing loudly. This was a night flight. I think one of the passengers finally asked her to stop, I would have thought one of the flight attendants would have approached her"
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Nice brand new plane for a short hop flight!
Seatback unit very difficult to make work.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "The flight was delayed over two hours"
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Cons: "Best option across the pond"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Fairly comfortable and uneventful. The flight was delayed for an hour and a half, so we arrived in L.A. later than expected. The crew was excellent and friendly, Boarding was a bit crazy but in the end we all found our seat. My flight attendant was terrific. She did all she could to fix the problem to no avail, Kudos to her."
Cons: "The trip was okay. Unfortunantly my movie player quit after the first movie so I was left to reading. The coffee was horrible but the food was great. Good choices in the menu. I did get a $50.00 rebate due to the faulty video player, but seriously, what can you do with $50..00 on Delta?"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Cons: "Seat seemed to have limited ability to recline."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Flight was short and the pilot informed us quickly when we were starting to decend."
Cons: "Flight was a little over crowded."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The seat wasn’t very comfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The WiFi to work."
Cons: "Delayed more than 2 hours"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Cons: "American is always delayed, every single flight."
Pros: "Entertainment good"
Cons: "Legroom bad"
Pros: "Nothing, they’re awful."
Cons: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Too cold on the plane"
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Cons: "Worse experience ever."
Pros: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Cons: "Pet pay options online"
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Pros: "I liked nothing about the flight or services of the staff."
Cons: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Seat was small but comfortable. Everything went smoothly."
Cons: "The plane was very cold"
Pros: "Food was delicious!!"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Lot of leg room!"
Cons: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "The boarding was quick and the flight was on time. The crew was courteous."
Cons: "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Pros: "plane was relatively quiet and comfortable."
Cons: "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Pros: "Crew was helpful."
Cons: "We were sitting right next to the crew resting area and it was very restricting to us. I had two little kids that I had to keep quiet for about 6 hours out of 8. Even when my kids were quiet, we were reminded twice to keep quiet. It was very restricting and I was forced to walk back and forth with my two year old to keep her quiet so the crew can rest. Why is the crew resting when they are supposed to be working on that flight? The meal quality sucked, I did not finish it, let alone my kids. My kids were prettu much hungry for 8 hrs. Not a very family friendly flight."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Pros: "Good flight"
Cons: "2 Delays"
Pros: "Everything good. Thank you"
Pros: "The flight was on time."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "I lost my wallet on the plane to San dieago. A very nice honest family turned it over to the crew. The baggage claim customer service agent ran back to the plane to retrieve it for me. It had everything I needed, my ID cash for my trip. I'm thankful for the honest people still in this world! Many thanks to the family and crew and uninteds customer service!!! A+++++"
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "The flight was on time and smooth, crew were friendly."
Cons: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Pros: "The crew tried to make the delays suck less."
Cons: "Delays. Delays. Delays. And no communication with passengers. Flight boards were incorrect and the only information I could get was from the desk."
Pros: "Clean airplane"
Cons: "Crew seemed short tempered (not just one individual) in response to basic questions. No snacks offered for free and I paid $50 to bring a carryon but there was no space for it. It may be the low budget business model makes a lot of customers unhappy and over time the crew naturally becomes a. Little defensive. Next time I’ll pay more to ride with another airline."
Pros: "The flight was generally acceptable"
Cons: "Late departure, warning of turbulence - with no actual turbulence. Fight attendant wouldn’t let me use the lavatory during the un-turbulent turbulence. You can’t get anything to drink without paying at least $2. The fees are annoying. I miss comfortable full service airlines."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Cons: "Late and cramped."
Cons: "would have been nice to be informed that a delay was taking place..."
Pros: "Nothing. Cheap price is an illusion as they charge you for breathing."
Cons: "Everything. Frontier is the worst. Spend $50-100 up front and fly ANY other Airline (except Spirit, they stink too)"
Pros: "Took off on time, landed on time, very smooth flight. Baggage arrived in a timely manner. No problems."
Cons: "I wish Frontier didn't have so many fees and provided in-flight entertainment like television or movies."
Cons: "Frontier is a horrible airline. They closed the gate early and wouldn't let my friends on board even though they got stuck in security. The service on the plane was horrible - flight attendants were very rude. I also witnessed an egregious security violation in the bag drop line which would make me too concerned to ever fly Frontier again."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Pros: "The customer service line was very helpful changing our flight"
Cons: "Other flights to the surrounding easy coast took off and our explanation was that the plane we were scheduled to fly out on couldn't fly in weather... from Denver, CO... in January"
Cons: "The flight was delayed 2-1/2 hours departing from Denver. There was very little communication from Frontier regarding the reason for the delay. It was extremely frustrating being able to see our plane parked at the departing gate and NOT receive appropriate information as to why we could not board for 2-1/2 hours ! Frontier's newer passenger seat design is terrible ! I can't recall having to sit in more uncomfortable seats !"
Pros: "We didn't crash"
Cons: "--fee for carry-on, check bag (higher than industry standard), any beverage other than water --FEE IF YOU WANT A RECLINIG SEAT --started boarding the flight before the plane had been cleaned. Had the entire flight waiting on the ingested jetbridge for 15 minutes. In Denver. In winter. --flight delayed 1.25hrs as they had issues losing bags --took 1.5 hours to get my bag on the flight out."
Pros: "The crew on-board did a great job, but every other crew was a fail."
Cons: "Check in was not staffed properly, and took nearly an hour to do a bag drop. We paid extra for zone 1 boarding, but the first boarding announcement was for "all passengers, all rows". Once we reached our destination, it took a very long time for bags to show up. I flew Frontier for the direct flight to Denver, but I will be rethinking that in the future. I'm glad to pay a higher price for a higher level of service."
Cons: "It's a dumpy airline with bad seats, no amenities, markups on everything and generally uncomfortable. The service ain't much better."
Cons: "Surprised to pay $45 for carry on! Surprised at the small seats and no leg room and no reclining seats. Very uncomfortable. On leaving the plane, the line was slow, when we got up closer to the front we saw why....the clean up crew had started and was in the isle. Very odd....and inconsiderate. Will not fly on frontier again."
Pros: "The price The hospitality of the crew Flight crew"
Cons: "I thought the whole experience was very satisfactory."
Pros: "Ticket counter reps and crew were friendly and helpful. Flight was easy goin and pilot kept passengers informed throughout the flight"
Cons: "Frontier doesnt offer TSA pre-check for military even when the military ID is inputted online under the Known Number ID. The airline seating is uncomfortable. The seats dont lean back and there is no head cushion."
Cons: "I miss my flight. It was move to another gate and my time is wrong because of the time change. It would be nice if they post it at the podium screen or glance the passengers saying it was move. I was move to another flight and i have to pay again. Gate confusion."
Cons: "Worst customer service ever - this flight is delayed almost 5 hours and counting due to plane maintenance in another city and the airline couldn't accommodate my request to get on another flight (I was willing to pay more!), not could they refund part of my $600 ticket (they said the connecting flight didn't contribute at all to the total cost of the round trip) so that I could book a flight with another airline. didn't offer a voucher or even comp the bag. I will get home after 3am (with work tomorrow). I explained that I've had food poisoning within the past 24 hours and feel weak, and am stuck at this airport with limited food options."
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Pros: "cheap ticket"
Cons: "- Trays were about 10 inches wide and 5 inches deep - which provides no value whatsoever. You can't place anything on it b/c it's not big enough. - Chairs were short so I had nothing to rest my head on. - Cramped isle space"
Pros: "They gave us a $10 voucher to use in IAD while we waited...for 6.5 hours."
Cons: "The delay seemed like it could have been prevented with a better computer system; we paid for our bags ahead and others didn't have to pay when we checked in because the system was down, no offer for a refund on that."
Cons: "Once you add all of the additional expenses, Frontier is just as expensive as other airlines, but with less comfort and amenities. I've flown with them twice and they have been tremendously frustrating on both occasions. Never again."
Cons: "On both legs of the trip, we were delayed for more than an hour due to inadequate grounds crew in Denver."
Cons: "Lost luggage and delayed takeoff"
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "Communication at the gate was poor. As well as the communication on board the plane."
Cons: "Our flight was late, but the board and the frontier employee working at the time kept insisting it was on time (even when it was past our departure time and we hadn't even loaded yet). Very frustrating, as this meant I couldn't update my family about what time to expect me. Seats we EXTRA close together. I'm only 5'4" and I was cramped. My normal sized backpack didn't fit under the seat in front of me even..."
Pros: "Price was great."
Cons: "The seats are terrible, especially for anyone over 6 feet. Expect not to be able to rest the entire flight. They are short and unbelievably uncomfortable."
Pros: "Direct flight to DC."
Cons: "I should say first that I think it's a little crazy to ever be too critical of an airline because, at the end of the day, flight is a miracle and I feel incredibly privileged to be able to afford a plane ticket home once a year. With that said, Frontier is really the only airline that I've ever flown on where you hear entire rows of flyers chatting throughout the flight about how much they hate to have to be using the airline, which is actually kind of ridiculous, considering it's a budget airline that even markets itself as such. I think I've flown Frontier three times now, and there's always just a feeling of plane-wide resentment toward the business and a lot of new flyers saying "yeah, I don't think I'll fly this again if I don't have to." Ultimately, I guess we all are responsible for our choice to try flying Frontier, it's just not a choice anyone feels good about. But kudos should be given to Frontier for making their ticket prices low enough to make people think they're still getting a deal even after paying out the a** in baggage fees. For myself and probably most of Colorado, we'll still always choose Southwest or jetBlue if we can, because even though it's a pricier ticket, you don't have to worry about being comfortable enough to sleep or dishing out money throughout your travels. However, if I ever take a direct 1hr flight up to Bozeman from DIA, and I'm only bringing my wallet, a chap stick, and the shoes on my feet, I'll probably consider looking at Frontier flights first. Also, it is a bummer that customers are rude to the crew. The staff on the airline are actually always high caliber IMO, and they're not the ones who made the business model, so stop giving them a snarky face when they make you swipe a credit card for your coffee!"
Pros: "Everyone was nice once we were on board"
Cons: "Our well-working plane was clearly given to another group, and all we were told was that we had a gate change that then turned into a 2h delay for mechanical problems. If you're giving the broken plane to us because the other passengers have a connection and we don't, say that, don't just act like nothing changed. Also, it's been a while since I rode Frontier and I really disliked the dinky trays and poorly arranged under-seat storage."
Pros: "The plane went up in the air and came down safely."
Cons: "There were inexplicable delays in boarding and departure. Frontier charges for carry-on bags in addition to checked baggage. The seats are very uncomfortable (they've removed any padding that used to be there) and made everything smaller. There are no drinks or food served, save for water if you ask for it. Basically, you just get a seat on a plane."
Cons: "My 7:25am flight was delayed nearly three hours! Right around boarding time, we were told that the plane had to be pulled out of the hangar and go through maintenance checks, so our flight would be delayed an hour. Later, we were told the flight would be delayed until 9:15am, and we were given a gate change and plane change. We finally pulled away from the gate close to 10am. It's absolutely unbelievable to me that the first flight out of the day would be delayed when there were no weather issues. This demonstrates very poor planning on behalf of the airlines. We were issued a $25 voucher for the inconvenience, but I don't plan to fly with Frontier again. They charge you for everything! (seats?, carry-on bags?, soda?), the seats don't recline and there's no leg room. I'd rather pay an extra $100 to fly United or Delta and have a comfortable flight."
Cons: "When I was selecting my seats, I had to pick one that cost an extra $12, because the free ones weren't available. That defeats the purpose of choosing a cheaper flight."
Pros: "The flight departed on time and arrived ahead of schedule, and the pilots did a good job adjusting altitude to smooth things out when we encountered turbulence."
Cons: "Having to pay $40 per carry-on each way on top of an expensive ticket and $16 each way to select a seat is ridiculous. Not to mention having to pay for food, even little snacks, on board. I understand that the crew have very little time to clean a plane between flights, but I've never experienced seats quite as bad as I found in my row upon boarding. Little bits of corn chips everywhere (on the seats, between the seats, on the floor, even in the seat belt buckle) and sticky mess where soda had spilled on the seat. My girlfriend fought her way back to the front of the plane to ask a flight attendant for something to clean up the mess, they took so long bringing anything eventually another passenger offered some napkins which we wetted with our own water and cleaned everything up ourselves. No flight attendant ever checked on us or offered to help clean or even pick up the pile of trash. The seats are not comfortable for me since they don't recline and the headrest is not adjustable (I'm 6'-2", the headrest makes contact with the top of my neck). The little fold-down tray is a joke, it barely holds a couple beverages. Even the back of seat storage is too small, barely holding a normal magazine. Whoever designed the seating area didn't seem to take into account human physiology and ergonomics or human behavior."
Pros: "It was inexpensive."
Cons: "Plane was pretty dirty with food and trash on floor. Many people had bags that were way over the carry on limit and size requirements."
Cons: "Plastic seats that don't recline. Mini trays that I can't put my laptop on. No wi fi. Won't be flying Frontier again"
Pros: "Flight was on time and crew was good."
Cons: "Seats are very crowded and uncomfortable ."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Pros: "The flight crew was great!"
Cons: "The flight was delayed over two hours and one of the persons giving updates was difficult to understand. The flight was also very bumpy."
Pros: "not much You pay for everthing incuding water, its like being nickled and dimed at every turn."
Cons: "Have to pay for water,ridiculous!"
Pros: "Touch downs of all my flight legs are so smoothly done."
Cons: "an hour delay is a big deal!"
Cons: "Seats never reclined (even in rows that they should), tray table was minuscule (all you can fit is a cup/soda), no entertainment on a 4 hour flight; flight was not cheap (>$360) and still had to pay for bags (carryon and check in), food/drinks (anything that wasn't water), seat selection (or you get assigned to a middle seat); on both flights (to and from Denver), the landing made me sick to my stomach with how wobbly it was (I'd never had this before and I fly quite a bit)"
Cons: "Frontier has gone from a wonderful airline to a budget airline that is more interested in making a dollar than in their customer service. Not only do they charge for everything from your carry-on to water on the plane, their customer service is horrendous. I ended up paying an addition $115 each way in order to actually get a seat and bring my luggage. My flight was delayed for 3 hours out of Denver, which they blamed on weather. They made no announcement about why the flight was delayed and the gate agent, Kayla, was one of the rudest individual's I have every dealt with. After repeatedly asking, it was finally revealed that the delay was not directly related to weather, instead it was a "staffing issue." However they continued to call the issue "weather-related" so that they would not be responsible should the flight be cancelled. I used to love Frontier because they had an inexpensive round-trip ticket to Denver and was one of the few airlines that did not charge for ski equipment. Needless to say, I will never fly Frontier again - I would rather make numerous stops than be subjected to Frontier's business model and employees."
Pros: "The crew was amusing and friendly"
Cons: "the plane is so uncomfortable hard seats hard arm rests absolutely no leg room no place under seat to put your personal item I couldn't even "purchase" a beverage because once crammed in my space it was impossible to extract my bag to get money. The fare was low but by the time you pay for every additional charge. not a bargain I can not believe that you expect people to be caged in these tiny paralyzing seats. what are you thinkg?"
Cons: "There was no mention of a delay while boarding but it took an extra 40 minutes to get started. There were storms in dc and our plane had to be redirected to a different airport. We were not given accurate information or updated with any frequency. We would be told more information is coming in 15 minutes, then sit for an hour and hear nothing. i could not update my driver that was at the original destination airport. While stuck on the plane at the new airport we were told we could not get off the plane or we would not be allowed back on and if we decided to get off and drive we could not get our checked bags. Snacks were not offered for hours and more than one flight attendant said they were out of everything and running out of water. When they finally offered food, full price was still the only option and they had everyone line up in the back of the plane, blocking both lavatories. Half way through the line we were told we could close the doors and prepare to take off and everyone remaining was sent back to their seat. We waited another half hour to actually take off."
Pros: "The gate crew was upbeat and kept everyone informed. They took a bad situation and made it bearable."
Cons: "Of course, being delayed an hour is not much fun, but other than that, everyone at Frontier did a great job."