Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Gulfport
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Scores according to KAYAK customer reviews
Cons: "Seat power charger didn’t work"
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Pros: "The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay"
Cons: "It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on."
Pros: "The crew was great and very friendly."
Cons: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Cons: "Seats did not match seat map"
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Pros: "Everything is perfect"
Pros: "Great entertainment system."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Cons: "Plane delayed 4 times for a total of 4 hours"
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Excellent Service."
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Pros: "Buen entretenimiento."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Pros: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Pros: "Staff was nice and friendly, pilot did a good job of avoiding turbulence, food was good, good choice of entertainment available"
Cons: "Seats are tight and uncomfortable, boarding lines were very long"
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "Crew was very nice and boarding was good"
Cons: "Plane was late because they had to move luggage around because of balance on the cargo area. Resulting that they have to take out lots of luggage out of the plane. More than 20 people did not get their luggage including me."
Pros: "People, your people were fantastic!"
Cons: "Spacing people out until this covid is over"
Cons: "Seat very narrow for an upgrade"
Pros: "Fasting boarding"
Cons: "didn’t care for the food given out. Didn’t really get to know the staff."
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Cons: "If delay to much pls let customer out of plane"
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Pros: "Flight arrived a little earlier than expected"
Cons: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "Very nice crew!"
Pros: "Premium economy was roomy and appreciate the included cocktails."
Cons: "The flight was delayed."
Pros: "leg room"
Cons: "paid for a window seat, got no window. The map on the website dictated a window and exit row. This was not the case. This flight is always late. Waiting on baggage in Midland takes 30+ minutes"
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "Friendly, professional, polite, perfect."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Cons: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Cons: "Took off 40 min late without explanation"
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Pros: "Friendly Staff"
Pros: "Customer Service, movies & comfortable seats"
Pros: "Everything was smooth from check in to arrival. Flight and bags arrived timely."
Cons: "No entertainment options."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Cons: "I really enjoyed the flight"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "No online updates or warning about flights for inexperienced flyers"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The plane was incredibly hot and humid while we were on the ground. The stewardess told us we had a broken APU but would not tell us what that is or if it was actually a problem. Someone pressed the call button during the flight but the stewardess couldn't be bothered to get up and the call light stayed on the whole flight. Eventually the plane cooled some once we were airborne but stayed too warm. It got very hot once again when we landed."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "Check in and boarding was quick"
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Cons: "Service, plane was old and didn't have screens. Food was terrible."
Pros: "Flight was on time and the ride was perfect."
Cons: "Everything was good on this flight."
Pros: "Flights were first class. I liked knowing the reputation of Avianca and that it is not known for cancelling flights. One of the best landings ever and in a challenging place!"
Cons: "The snack was basic, however it is a 1-hour flight"
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Once we took off everything was good"
Cons: "We boarded and pushed off from the gate on time. Then the plane was forced back to the gate because of some mistake the ground crew made when loading the jet. This caused an hour plus delay getting to SFO"
Pros: "No problems"
Cons: "No issues"
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Pros: "Even with basic economy we were able to get our belongings in the overhead bin, preserving legroom"
Cons: "The seats were cosmically uncomfortable. Even with a window seat there was no way to get comfortable in the seat."
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Cons: "Unable to choose seat"
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Pros: "the crew was great. there were several high maintenance travelers on this flight. they handled them the best they could."
Cons: "so uncomfortable. my knees hit the seat in front of me (i am of average height). seat would not recline."
Pros: "I ordered a wheelchair with AA. The wheelchair did not arrive! However AA got one for me. A wheelchair person was to take me to the gate. No one arrived! My brother in law took me to the gate. Security was more then horrible! Three to five minutes between baggage. I arrived 1.5 hours ahead and barely made it to the gate! Very very frustrated with in inability of security to be organized to do a decent normal job. In all the years I've traveled this was the worst!"
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "Everyone involved in making sure that everyone's travel EXPerience was superior; is to be given high praise."
Pros: "On time. No damage done."
Cons: "Not allow carry-ons. Big stewardess constantly bumped me on every pass up and down the aisle. Hassle recieving carry-on from gate. Extra small plane equated bumpy ride and poor cabin pressure."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Pros: "Good service good snacks."
Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"
Pros: "Nothing to like because the flight was canceled and flights the next day only had standby"
Cons: "Everything! We will try our best to never fly United again. They offered no compensation for our canceled flight and we incurred $400 in additional charges trying to get home a day late!"
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Pros: "On time"
Pros: "The crew on the plane was excellent. Handled communication and our delay very well. Things changes once we were off the plane."
Cons: "Technical difficulties happen but once we had to deplane the communication has been about non-existent. I'm just glad that I don't have to get a boarding pass for a connecting flight like a lot of others on the flight."
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Pros: "Well, my original flight was cancelled due to bad weather, got to spend 2 extra days with my family! Gave up my seat on the last leg of my flight, got a 500$ voucher, put up in a beautiful hotel, w/ a nice meal and transportation. Like winning a sweepstake. Always love United, great airline, great staff."
Cons: "There was nothing i didn't like. Airline of choice, for always!"
Pros: "Arrived on time. Plane was clean."
Cons: "Passengers for numerous regional flights had to wait in a crowded area before going to our gates in the basement. There was no attendant that I could see to tell us what was going on until 30 minutes or less before departure. I had never seen this arrangement before and was not pleased with it. On board, there was no snack, only a beverage, which I did not want."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "Courteous staff"
Cons: "Rough landing!"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Got to Chicago and there was an earlier flight (3 hours)leaving for Duluth. We asked if we could get in it and they said no you have to stay with you luggage. Got to Duluth and believe it or not our luggage came on an earlier flight. Apparently someone lied to us about having to stay with you luggage"
Pros: "Flight cancelled going San Francisco so we had to drive"
Pros: "Great, friendly crew. Handled switching plane situation quickly"
Cons: "2hour delay departure, two crowded, no individual entertainment options."
Pros: "Easy boarding with app and boarding pass on phone"
Cons: "Didn't earn United points on my husbands flight even though I booked mine & my husbands flights together"
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "No entertainment at all makes a 4.5 hr flight really long."
Cons: "WiFi wasn't working properly and the power outlet"
Cons: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Pros: "Ride was ok. Both our flights from Chicago were delayed. No one tried to explain or offer any apology. No one offered to complete anything or offer coupons for meals. I thought that was extremely rude."
Cons: "See above. Very disappointed. There were four of us and my 76 year old father has health issues and was very uncomfortable."
Pros: "courteous attendents and airport personnel. on time flight"
Pros: "Great service!!"
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Pros: "Easy boarding process"
Cons: "Not enough legroom"
Pros: "Quick and easy."
Airlines flying from South Dakota to Gulfport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Gulfport
Masks required on board, masks provided on flights from South Dakota to Gulfport
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Gulfport
Testing for antibodies, testing for symptoms for flights from South Dakota to Gulfport
Waiving of change fees. Search flexible flights from South Dakota to Gulfport