Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Minnesota
Delta, KLM and Aeromexico have all waived their change and cancellation fees on flights from South Dakota to Minnesota. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Minnesota with an airline and back to South Dakota with another airline.
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Scores according to KAYAK customer reviews
"There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s."
"I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is."
"1/2 late for no reason"
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Cons: "Soda or coffee served during the flight could have enhanced their service."
Cons: "No leg room on this plane"
Cons: "Loved it!"
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Enthusiastic and honest/informative pilot"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Pros: "Smooth flight early arrival crew was excellent"
Cons: "Nothing I enjoy delta"
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "The snacks and water were great. Smooth flight."
Cons: "This was a great short flight."
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Pros: "Funny. Kind. attentive."
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "Great crew."
Pros: "Slept the whole way. Served wine."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "The crew really was amazing. Friendly. Communicative."
Cons: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."
Cons: "It was at a good pace"
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Temperature control. Information about the delay"
Cons: "Temperature inside airplane extremely hot."
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "I fly regular this was an excellent flight"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
"Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved."
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Cons: "Great flight"
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Cons: "We were packed in during coronavirus. I am never flying American again. Profits over health"
Cons: "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Cons: "App continued to crash. Couldnt watch movies."
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "The delays due to software"
Cons: "Flight was 90 min late due to mechanical issue. Missed next two flights, was rebooked in coach vs paid for first class."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Cons: "Tight seating"
Pros: "not much, on time, but that is a low standard of something to like"
Cons: "Crew attitude,"
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Pros: "Smooth Travel! AA is great"
Pros: "Felt very quick, I supposed after a 15+ hour flight from Sydney."
Cons: "As always tight seats."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The handle for the window shade was torn off"
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "The crew was great."
Cons: "There were no phone chargers and no snacks."
Pros: "Typical flight"
Pros: "Comfortable seat"
Cons: "There wasn’t much for social distancing. Was kind of disappointed."
Pros: "The airline tried to keep us as comfortable as possible in the airport. The crew was fantastic."
Cons: "Since we were in DC, I don't know why it took four hours to bring in another plane, since we were so close to major cities."
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Not much"
Pros: "Respect and support"
Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."
Pros: "Standard beverage and small snack service"
Cons: "It was delayed due to my earlier trip but united tried to get me a connection which was atleaogood. The overall trip was 24 hours and due to all these delays my trip took 31 hours."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Pros: "Standard, quick domestic flight home. Nothing special."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Cons: "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Pros: "I got some unexpected exercise running to three different gates that turned out to be wrong yet UAL sent the entire plane to each gate only to send us back to the initial gate."
Cons: "Apparent lack of planning and coordination on part of UAL when confronted with mechanical problem in initial plane."
Pros: "Didn't crash"
Cons: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Pros: "Friendly crew, easy, quick boarding. I had gate checked my bag. Upon arrival, it wasn't brought up with the others. A ground crewman said he would find it. After a few minutes he returned with my bag, thanked him profusely, he saved the day for United"
Cons: "I am tall and don't fit the curvature of the seatback plus the padding of the seat pan was too hard"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "Nice new plane"
Cons: "We were not seated together and had to pay 84 dollars to get preferred seating together and this was booked 2 mos ago???"
Pros: "Nice plane"
Cons: "Rock hard seats"
Pros: "I was so happy to find a cheap one way flight at the last minute. Was able to get my son home for the weekend. Otherwise he would hace had to stay in Chicago for the night. Super easy and efficient."
Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Pros: "Good legroom. I was at an exit row. Crew was cheerful. Plane seemed pretty new and clean."
Cons: "Delayed departure. And had to sit on tarmac on arrival in Minneapolis waiting for other plane to leave our gate."
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "The Crew. Honestly I hope United doesn't mess up the one thing going for them."
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "The flight attendant, Elizabeth, was great! She was friendly and helpful. She made our flight more enjoyable."
Cons: "The ranch snack mix was kinda spicy and had a couple of weird things in with the pretzels. I would've liked it better if it was just regular pretzels. In fact, both my boyfriend and I only ate the pretzels part of it, because we didn't like the other parts."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Cons: "I didn't get what I paid for and the person next to me got more than they paid for. I expect a refund."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."
Pros: "The price, not the charges for the luggage, carry ons."
Cons: "Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?"
Pros: "i got to sit by my friend"
Cons: "during a pandemic you’d think people would be spaced out but there were people coughing all over me and i’m literally going to visit my mom and if she gets sick she’s going to die"
Pros: "The price was awesome. The baggage people were very easy to work with."
Cons: "The only thing that the crew did for us was to stand and look at us while we came aboard and then show the safety demonstration and then go through the cabin once with a trash bag. I was curious why there were four of them when it seemed like they basically had nothing to do."
Pros: "The flight was on time. Crew was fine, but I had limited interaction with them."
Pros: "Crew was great, quick clear and to the point."
Cons: "I logged into the app the night before my flight and purchased a bag just fine. On the day of my travels I could not get logged into the app and every email I received sent me to the website. I even made a new password and I could still not get into the app? It was frustrating and made me nervous. Good thing I saved my ticket to my Apple Wallet the night before as I was dealing with these issues."
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Crew was very kind."
Cons: "Baggage claim took about 1 hour to just check a bag. Frontier consistently disappoints, and I will not be flying again. Once boarded, no complimentary food/beverage. Flight was rocky and this can’t be helped, but what a miserable flying experience overall."
Pros: "Great price. Great staff."
Pros: "Good flight, great crew!"
Cons: "No movie screen or WiFi options. Seats didn’t recline."
Cons: "Flight was very late despite good weather at departure and arrival City, then stuck on the tarmac for an hour because they couldn’t find a gate agent to bring us in. Also was asked if I wanted to tip when charged $2.99 for a cup of coffee on board. When my daughter was trying to get flight info online when I was circling in the air, the airlines website said I had already landed. Then she could not get anyone from the airline on the phone. Worst customer service and flight management ever."
Cons: "No snacks"
Pros: "Crew, smooth flight"
Cons: "No more free stuff. Can't purchase anything with cash. Carry on baggage cost VERY high at $45/bag. Not enough free seats. Charged $11 for seat"
Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"
Pros: "Flight attendants were great and can't beat the price!"
Cons: "Flight was delayed for over 2 hours and did not once get an update from frontier staff on what was going on...nor did they apologize for the delay when we finally boarded."
Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"
Cons: "The stress of almost missing flight."
Cons: "No Internet but yet they have internet to run my visa for drinks"
Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."
Pros: "All the Frontier employees were courteous and helpful."
Cons: "it is extremely cramped on these planes. Extremely. The seats seem to be made for someone who is 5'9 or under. Paying $30 each way for checked baggage seems very steep!"
Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "On time, went smoothly. Didn't buy any food"
Cons: "On line check in confused me and I bought baggage plan I didn't want. Called rep and she said she would remove charge for a fee but so far it is still on my credit card. She added another baggage fee to my credit card. Was unable after that use the on line check in as it insisted I owed money. Was able to get boarding pass at the check in counter with no more fees. Very confusing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Cons: "Seats were uncomfortable, not being able to take a free carry on snd it took a long time for lauggages to come."
Pros: "Smooth boarding, on time departure and early arrival by few minutes, continuous updates about safety during flight from the crew."
Cons: "I really would think supplying water for passengers without a cost would be very nice as water is a basic necessity of life. I am glad I had my own . The overall low cost is definitely off set by all the extra charges for drinks, snacks and especially the luggage."
Cons: "My bags were lost and there was nobody there to help me or answer my questions, and nobody was answering my phone calls. The website was not helpful either"
Pros: "The tickets are cheap for a reason. There was no in-flight entertainment, and no complimentary snacks. This is all fine, it's just something to note in comparison to competitors."
Cons: "Pay attention to their baggage fees. If you can cram everything you need into a personal item size bag, then you won't have to pay extra. Anything else is going to run you at least $25 each way."
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."
Pros: "About the only good thing I have to say about this flight was that the pilot was good about communicating what was going on as a result of bad weather in the area of our destination."
Cons: "Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Pros: "Flights were on time and early! What a good feeling to actually use a discount carrier and arrive as expected."
Cons: "Keep in mind that EVERYTHING costs extra."
Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."
Pros: "That our family did not have to buy seats but we were seated together."
Cons: "Mechanical issue. delay in boarding. Then telling passengers to hurry up and board so we could take off. It isn't the passengers fault for the delay."
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Cons: "An hour sitting in the plane before takeoff"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "Plane was clean and of a newer Airbus series."
Cons: "For all the same reasons everyone else complains about Frontier Airlines, The TSA Pre Check non participation, the paying for carry-on luggage, the seats did not recline and paying for everything but water."
Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"
Pros: "The flight attendants were polite."
Cons: "Delay announced of 2 1/2 hours, but posted at gate a delay of 2 hours. Passengers rushed on to plane at 9a, a 1 hour delay, then sat on plane until 10a. Plane taxied toward runway for takeoff, then recalled to gate to pick up a crew member. So, a 2 1/2 hour delay occurred anyway. A total clown show!"
Cons: "Dirty, filthy plane. Garbage visible on the floor while walking down the aisle to my seat. Charged extra even for a can of pop & the price for the ticket wasn't cheap."
Pros: "Timeliness of flight"
Cons: "Frontier's website is misleading and a bit of a scam. I don't know how they live with themselves with the website they run- I'm guessing very comfortably, :). -Tries to get you to pay for any seat you pick. Tries to make you pay for any bag you take on board...really quite weak. -The "skybar" which sounds cool, charges you for everything, yeah I'll pass on the 5 dollar drink of water, thanks. -Sorry my foot was in the aisle, I guess I should have paid another 50 dollars for foot space so it wouldn't inconvenience the flight attendant. -I'm 35 years old and can say flying used to be fun, like I am in my late 80s, thanks Frontier!"
Cons: "They get you with the seemingly low fares but make up for it with obscene charges for everything from water to even a simple carry on. Then they make sure to squish as many people as possible in as they can with the thinnest, cheapest, least comfortable seats money can buy. I will only ever fly frontier again if it's my only option."
Cons: "Frontier doesn't offer any refreshments except water. There also isn't any in-flight entertainment on such a short flight."
Airlines flying from South Dakota to Minnesota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Minnesota
Masks required on board, masks provided on flights from South Dakota to Minnesota
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Minnesota
Testing for antibodies, testing for symptoms for flights from South Dakota to Minnesota
Waiving of change fees. Search flexible flights from South Dakota to Minnesota