Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to New Orleans
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Scores according to KAYAK customer reviews
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Pros: "Comfortable seats"
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Pros: "Great flight . Even got here early"
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Cons: "No space."
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Cons: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Cons: "If delay to much pls let customer out of plane"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Pros: "Crew were amazing despite all the delays throughout the day"
Cons: "The weather lol"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Friendly Staff"
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "Ended up being American Airlines not Finair. Great 788 felt like the shortest trip to Dublin I've ever had."
Cons: "Although not the worst food I've had on planes it certainly left room for improvement."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Comfy and friendly. What's not to like up front?"
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "Entertainment: individual tv screens, free current movies, flight tracking, music, etc."
Cons: "Not all food items were available when they got to us. The food was not that good. After landing we sat idle for about 15 minutes because another plane was at our gate..this resulted in us almost missing our connecting flight."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "Short, sweet, uneventful"
Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
Cons: "See above!"
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Pros: "United does it better than low-cost carriers"
Cons: "Not worth the additional cost over low-cost carriers"
Pros: "Great crew"
Cons: "Less time with seatbelt sign on."
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Pros: "The time between boarding and departure was limited."
Cons: "It was hot and the pilot sped up through turbulence to land on time. The wind was too rough to fly fast through, I almost needed the "barf bag"."
Pros: "Everything went well"
Cons: "I loved everything"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Pros: "Getting home safely!!"
Cons: "I didn’t like that the plane took off before the takeoff time and thus I missed my flight. No explanation. No apologies. This was also the last flight out to NOLA and you would think they would take that into consideration. Nope."
Pros: "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
Cons: "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Very late - no communication from gate agents."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Pros: "Crew was very pleasant & helping. There was a gentlemen I sat beside with a service dog the size of a horse! He (diesel) was a gentle giant. The crew were dog lovers so they took care of diesel like he was a rock star!"
Cons: "No entertainment"
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Cons: "Very uncomfortable seating!"
Pros: "The crew was very nice."
Cons: "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
Pros: "On time. Comfortable"
Cons: "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."
Pros: "That we didn't crash."
Pros: "Nice new comfortable seats"
Pros: "Timely Clean"
Cons: "Too much carry-on luggage slow loading and exiting of the airplane"
Cons: "I was forced to check my carry on because others were allowed to bring several carry one bags I counted 18 passengers that were allowed to bring 3 carry one bags & a personal item to store under the seat so if you are in the 3rd, 4th or 5tn boarding group there isn't any overhead storage available I paid to check check my other luggage so I would follow the rules others should be made to do the same I worried all the way to New Orleans that my carry would be lost"
Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."
Pros: "Excellent service!"
Cons: "The wi fi should be free of charge"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Cons: "No usb hookup. No food"
Pros: "On time and direct"
Cons: "Same comment as above"
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Fantastic service"
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Pros: "My flight was rescheduled so I hope I did not get charged for another flight."
Pros: "Stewardesses were new hires, but still decent with their service."
Cons: "Flight left an hour late with no clear explanatiom, making it really difficult to get home at the time of arrival."
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "2-3 hour delay kept delaying, snack was nasty, drink yeah right it was a sip. They take a can and split it between four people. So unorganized and rude."
Cons: "Pilots capabiliy. Excellent smooth landing. Friendly crew."
Pros: "Same as above,"
Cons: "Same as above, but no snack was offered, and there was only expansive food for purchase"
Pros: "We had excellent service on the plane and the new snacks that are handed out was a welcomed addition."
Cons: "TSA held a planned work action to have workers call in sick and my flight left 30 minutes late as at departure time we were missing over 20 passengers who hadn't gotten through TSA yet."
Cons: "My direct flight to New Orleans was canelled forcing me to arrive five hours late for my ride from the airport."
Cons: "Frontier is always great! Getting you where ya need to go with zero hang ups, perfect airline! Price is always right as well!!!"
Cons: "Plane was very late"
Pros: "Got what I paid for"
Pros: "The crew and the clouds"
Cons: "Send out emails reminding passages to shower (that means washing your hair and ass), wear deodorant, and brush their teeth."
Pros: "The crew tried to make the delays suck less."
Cons: "Delays. Delays. Delays. And no communication with passengers. Flight boards were incorrect and the only information I could get was from the desk."
Pros: "Plane was new"
Cons: "They want $40 for a carry on backpack! And you have to pay more to choose a seat snd even more for one that reclines... the space under the seats is purposely blocked to only fit tiny bags so they can charge you. A low cost airline is not low cost I'd think they make you pay extra for every little thing. It's very misleading."
Cons: "Worst airline ever"
Pros: "Our flight was delayed and the crew was very nice and took great care of us"
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "Water wasn't free"
Cons: "Service, didn’t take off or land in time, no explanations"
Cons: "Same ☝"
Pros: "Straightforward fares if you are literate and do your homework. Also love that short notice fares remain inexpensive. I will definitely fly them again"
Cons: "The gate service at Austin and New Orleans was bad due to airport operations, not Frontier."
Cons: "They lost my bag then informed me they don't track their luggage so not only was it lost, they couldn't even tell me where it was. The frontier employee at the airport was awful. Completely unhelpful. The crew on the flight was good but the airplane is uncomfortable with tiny seat trays and zero wifi options. Won't be flying frontier again."
Pros: "Arriving early"
Cons: "Having to pay for basics"
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Pros: "It was fast easy simple. I thought charging for hand luggage as crazy but they seemed flexible about what a purse is. Ate nothing, didn't watch anything. Stewardesses warm and friendly."
Cons: "MY LUGGAGE WAS LOST!!!"
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "Left on time, landed on time. Seats were comfortable, what more would you need for an hour and a half flight"
Cons: "Constant waiting and delays and ridiculous fees. Would be better to charge more instead of deceptive charges."
Pros: "Atleast they fly to Souix Falls"
Cons: "They closed the check in area 45 min. Before flight, thankfully everything was on our phones and it's a small airport so the TSA got us through so we could Chek in at the gate. 3+ hour delay for "maintenance issues" (found out it was a paperwork issue the plain was fine the whole time). We boarded, then after an hour we were let off the plain to go to the bar, which was closed but they reopened for us, but no food. We were starting to figure out if we needed to rent a car before the rental places closed. Finally got back on the plain, and got to Denver. Frontier send an apology letter with a 50 dollar credit, we spent more at the bar while we were waiting. Frontier is only good for last minute cheap flights then they nickel and dime you to death. Their customer service sucks, the last time I was on Southwest with a delayed flight, (only about an hour late and the plain was late coming into Denver) they gave us a 200 dollar voucher right then and there, apologized a ton, and gave anyone over 21 a free drink. I'll be sticking with southwest even if it cost a little more!"
Pros: "Safety instructions worth the funny copy was great."
Pros: "That they got me to where I was going with out falling out of the sky."
Cons: "Baggage claim times, accommodations and non-caring attitudes."
Cons: "The plane departed 45 minutes behind schedule. When we arrived, 20 people or so did not receive their luggage. Frontier representatives were nowhere to be found. Finally someone came and herded us upstairs, gave us no information about our luggage, and had us form a line to file a claim. Frontier staff was utterly unapologetic and had no sense of urgency. I still don't know where my bag is. The plane was supposed to land at 12:45, and I left the airport at 3:30 and missed an important work meeting."
Pros: "Boarding was quick and smooth"
Cons: "Entertainment: there was none."
Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."
Pros: "The friendliness of the flight attendants, as well as the help I received at the check-In desk."
Cons: "The comfort of the seats, I'm 6-4" the room available is tiny for me."
Pros: "Friendly crew"
Cons: "Size of seats"
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Pros: "On first off first"
Cons: "Too small of a plane and was charged for my one and only carry on bag which was to standard size"
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The cost was low, so it made the return part of my trip easier to pay for."
Cons: "I had not been prepared for how "no frills' your airline is, so I didn't know to expect rigid chairs with no adjustment, and that all items offered in flight were to be paid for. It wasn't a long flight, so I didn't miss not have a snack or drink, but I didn't know any of that in advance. My fault for not checking into it a little more, but it was a whirlwind trip to move my daughter and the travel was Spartan but necessary."
Cons: "the pilot almost crashed the plane"
Cons: "Have to pay for water,ridiculous!"
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Cons: "I had to stay overnight in Denver, in the waiting area."
Cons: "Even had to pay for ONE carry on. Ridiculous. Everything was a charge, even selecting a spot to sit. Not what I expected."
Cons: "See above"
Cons: "183$ in seating and luggage fees AFTER the base ticket price...I wasn't made aware of these charges until I went to check in for my flight. No leg room. Seats don't recline. Tray table about the size of an iPhone 6. No entertainment. No snacks. All drinks cost money. Rude staff. Just a disaster of an experience. I'll never fly frontier again."
Pros: "The Denver people who helped"
Cons: "My brand new suitcase was broken after paying for it to be checked. My clothes and bath bag was on the pick up alone. When it was in my bag. Had to ask for tape to keep it somewhat closed to the rode and hotel. Still no email from frontier !"
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "That they did not have enough people to process all the flights " we didn't expect all of you to show up" Allowed four other flights to cut in line to make their flight but when it came to new Orleans had 100 of us not board. 4 hours later, 5 lines and lying to us about the plane turning around They Told us the next flight was 4 days later... not even connections options. At first they did not want to give us refunds either until they called security on one irate small blonde lady and security, afraid of a riot I think, told the airline they needed to resolve the issue."
Cons: "I did not like the rude service i was given... the flight attendees were extremely rude and one of them forgot to give me back my credit card and he couldn't find it initially."
Airlines flying from South Dakota to New Orleans have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to New Orleans
Masks required on board, masks provided on flights from South Dakota to New Orleans
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to New Orleans
Testing for antibodies, testing for symptoms for flights from South Dakota to New Orleans
Waiving of change fees. Search flexible flights from South Dakota to New Orleans