Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Oklahoma
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Scores according to KAYAK customer reviews
Pros: "Friendly crew"
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Cons: "Superb service on board and at kiosk!"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Pros: "Crew, chairs, entertainment"
Pros: "Amazing crew!"
Pros: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Cons: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Pros: "All was good"
Cons: "All was good"
Pros: "Nice trip"
Cons: "Crew didnt know who was supposed to be on the flight - confusion over number of people on the flight"
Pros: "I liked that I had a exit row seat"
Cons: "If I didn’t have to tap to my inner Usain Bolt to get to the gate in time"
Pros: "On time"
Pros: "Flight crew was ok"
Cons: "Missing my connecting flight due to Delta incompetence and spending Christmas travel in ATL again."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Pros: "Direct flight"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Cons: "My mother spent the entire day in the airport while they rescheduled the flight 4 times. Delta still hasn't contacted me or sent me the voucher that was promised."
Cons: "Flight was delayed"
Pros: "The very personal pilot"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Pros: "Nicest crew"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "On time with no drama"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Cons: "Repeat the message from above.."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Pros: "Smooth flight."
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Cons: "After 600,000 miles of flying, this one was the worst. 5 hours on the tarmac for a 4 hour flight."
Pros: "People, your people were fantastic!"
Pros: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Cons: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "empty plane awesome"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "If delay to much pls let customer out of plane"
Cons: "Terrible turbulence and very scary"
Cons: "It was a quick and perfect flight."
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "WiFi entertainment not working"
Cons: "Unable to play entertainment on my compatible device."
Cons: "Bush league kayak"
Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Cons: "The WiFi to work."
Cons: "No personal entertainment for an international flight."
Pros: "Both flights on time. Boarding slow but organized"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Cons: "Late cancellation. We still haven’t departed Dayton."
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "On time departure and early arrival"
Pros: "Friendly Staff"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Pros: "Short flight."
Cons: "Boarding agents could use some customer service training."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Pros: "Flight was clean"
Cons: "Staff was rude Poor service by the staff Did not arrive @ our destination in time Missed our flight out from Paris No accommodation by AA staff / no responsibility stating this was a BA itinerary not AA which is ridiculous!!!! WILL NEVER USE AMERICAN AGAIN — I used to advocate friends to use AA — after this experience— never again"
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Cons: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "I liked that the internet connection was free because I am a T-Mobile customer."
Cons: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "short flight"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "same as above"
Pros: "Normal flight"
Cons: "The flight was ,the plane was small. And I was charged for my baggage when I used my card"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "Friendly staff, clean plane, and comfortable seats"
Pros: "No seat not comfortable."
Cons: "No legroom."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Cons: "Free beverages"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "A plan to deal with a hostile mom with a screaming kid that was out of control."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Direct flight was very nice. Took off on time and arrived slightly early. Flight crew was friendly and efficient."
Cons: "Baggage check not staffed until 2 hrs before flight and then it's a 20-30 minute wait to check a bag. Seats were uncomfortable, but tolerable for 2 hrs."
Cons: "Built in headrests on the seats."
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Cons: "Very uncomfortable"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "Great flight"
Pros: "All went well. No real disappointments!"
Cons: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Cons: "Fight was changed then late"
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."
Pros: "Great flight. Great staff."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "First flight being cancelled"
Cons: "Both departing and return flights were delayed by just over 5 hours."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"
Cons: "7 hours late on a direct flight"
Cons: "Flight departure delayed two hours"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "Cheaper non-stop flight"
Cons: "Very packed, little room. More so than flights I've had on united and southwest"
Pros: "Spacious seating"
Cons: "No hot beverage's"
Cons: "It took forever to get our luggage in South Bend!"
Pros: "All crew very nice. Cost was a great help for me to be able to fly.. Food looked very nice, I didn't have any on this flight but will partake on my next trip in December. Really enjoyed how the crew managed the exit of the flight. It was controlled by crew and the result were great, no pushing or shoving.. Very fast and easy, no stress."
Cons: "I didn't have any bad experiences, it was an enjoyable trip."
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Cons: "People shoving huge bags under the seats kept hitting my feet at my seat."
Pros: "Not mu h"
Cons: "Sardine packed"
Pros: "Not much"
Pros: "The view of the sun set"
Pros: "Getting home safely!!"
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "My flight was delayed (not due to weather) almost 4 hrs"
Pros: "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
Pros: "Didn't make it to Denver"
Cons: "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
Cons: "Great flight"
Pros: "That we didn't crash."
Pros: "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
Pros: "A typical flight."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection"
Pros: "This was a good group to fly with and Anne was outstanding!"
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "Flight attendants, comfort and attention to detail were all good."
Cons: "Nothing comes to mind"
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "All went very smoothly"
Pros: "Being extremely punctual."
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Cons: "Plane was delayed Missed connection in Denver Then while on plane about to take off, pilot realized plane lacked fuel to make our destination My 4 1/2 hour flight took 9.... Terrible experience"
Cons: "The fact that the person next to was in my seat as well"
Pros: "Fantastic service"
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "quick easy boarding"
Cons: "Old plane. Magazines were old and missing several pages."
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Pros: "My flight was rescheduled so I hope I did not get charged for another flight."
Pros: "Flight was on time, workers were courteous, gates were easy to find."
Pros: "The time it took to get there"
Cons: "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
Pros: "The crew both ways were professional and hard working."
Cons: "The flight was a code share with United. Seats were ridiculously cramped in economy. Perhaps this is the new normal--I haven't flown internationally in a while. Food was just ok. I was disappointed that I was not flying Air New Zealand since that was part of the reason I booked this flight."
Cons: "Crew member disrespectful, didn't even get a drink even tough I was ad the middle of the plane."
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Loved the roomier seats and leg room."
Cons: "Would've been better without the bag fees. Only tried them because Southwest was full but overall a great experience"
Pros: "No one sat next to me on the airplane. It was a smaller airplane so i appreciated that with my long legs."
Cons: "My flight was delayed several times which set me behind, but was good because of my first flight being delayed as well."
Pros: "Our flight was delayed for four hours. However, an attendant at the United Airlines counter was kind enough to go ahead and book us for a later flight out of Houston so we would make it home without much of a delay. Overall everyone was very nice and helpful."
Pros: "Quick and smooth flight and we arrived early!"
Cons: "Pilots capabiliy. Excellent smooth landing. Friendly crew."
Pros: "Arrived safely."
Pros: "Low cost flights with no frills works for me. If you want perks, don't use Frontier. Simple, right?"
Cons: "Plane was very late"
Pros: "The crew was great."
Cons: "Seats were not very comfortable. No WIFI or entertainment."
Pros: "The price of the ticket was cheap and boarding was fast and easy"
Cons: "The flying time"
Pros: "The crew tried to make the delays suck less."
Cons: "Delays. Delays. Delays. And no communication with passengers. Flight boards were incorrect and the only information I could get was from the desk."
Cons: "Frontier has mastered the art of a cheaply run airline that nickel and dimes you to death with extra fees for EVERYTHING. The Airbus A319 was equipped with hard shell seats with a tiny flip down tray large enough to barely hold two plastic cups with the tightest seat pitch I've ever encountered and rigidly upright non-reclining backs. They made Lufthansa seating a Cadillac by comparison. The tall guy behind me's feet stick out between my feet because he literally had no where else to put them. It's as if they tried to make the plane as uncomfortable as possible. I've flown across the Atlantic in a military transport on nylon webbing seats that were far less painful. There's a fee for baggage, even carry-ons, and for everything in the cabin, including water. The fares aren't cheap either, but I had to get to OKC for the weekend and American and Southwest were fully booked. Only Frontier had seats available, and now I know why. If it's too expensive for you to fly a decent plane, Frontier, just shut it down and save the traveling public a lot of aggravation and discomfort. if it's a choice between Frontier and the bus, take the bus!"
Cons: "After paying $239 for my round trip tickets I went to check in on the day of my flight and was hit with a litany of additional fees! I was charged a passenger fees at $135??? What the heck is that all about?!, Then I had to pay to get an actual seat ($28 each way) ,my checked bag $40 each way and a friggin carry on!! ($30 each way) Seems very deceptive to advertise a $239 round trip flight that over doubles in price when its all said and done."
Pros: "The people I met"
Cons: "The delays"
Cons: "Was charged $70 for overhead baggage...on the return trip Frontier would not allow the overhead bag and charged an extra $40 for the same carry on bag...Highway robbery"
Pros: "The punctuality of the flight"
Cons: "At a certain point the plane was so unstable for more than a minute . I don't know what was happening but many passengers and I were very uncomfortable ."
Pros: "Our flight was delayed and the crew was very nice and took great care of us"
Cons: "Long lines"
Cons: "I signed up for special services for meet and assist and no one helped me."
Cons: "The scheduled plane had a mechanical problem so we deplaned for alternative plan. It took six long hours to get another plane in. Meantime passengers stood in line for hours to make other arrangements. It would have been appropriate for the airline to call in extra staff to help stranded passengers. We missed the scheduled connecting flight and a tour. We got in at 1:00 am, 12 hours later than planned. We had meetings next day and were very tired because we got in so late"
Cons: "Crew seemed a bit grumpy"
Pros: "Got me to my destination. Made my connection. What was the entertainment?"
Cons: "Lack of complimentary beverages. High charge for checked luggage & carry on luggage. Too many additional charges. Enjoyed flying with other carriers better with amenities with cost equal to or less than cost to fly Frontier. Late departure."
Pros: "Did not expect much, and that is exactly what I got."
Cons: "The size of personal items which did not incur an added charge is ridiculously small. Paying for water is ridiculous!"
Pros: "Crew was friendly"
Cons: "Constant delays, poor communication about delays."
Pros: "That they were fairly priced on everything 4 the most part. Most importantly the captains had smooth landings."
Cons: "There is no entertainment.!!!"
Pros: "Flight attendants were great and can't beat the price!"
Cons: "Flight was delayed for over 2 hours and did not once get an update from frontier staff on what was going on...nor did they apologize for the delay when we finally boarded."
Cons: "It's ridiculous that everything except water is charged. A miniscule pkg of peanuts and an ounce of soda isn't going to put the airline out of business, nor should it affect the cost of the ticket. Very petty indeed!"
Pros: "Cheap rate but hidden fees."
Cons: "They charge for both carry on and checked in luggage. And it's even more for carry on than for checked luggage. No recline whatsoever in seats. If you want a soda or snack, you have to pay extra for it."
Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."
Pros: "Everything about the flight itself was great! :D"
Cons: "Delays always suck though. :("
Pros: "The counter person was nice & did a good job of giving us our options DUE TO FRONTIER CANCELING THE FLIGHT."
Cons: "I was told that Frontier could not help us find another airline and that the soonest they could get me on another flight was 5 DAYS. I was told if I could find another airline on my own that FRONTIER WOULD REFUND THE TICKET PRICE SINCE I DID NOTHING WRONG. I submitted for a refund and was denied the refund. WTF frontier whats going on??"
Pros: "Atleast they fly to Souix Falls"
Cons: "They closed the check in area 45 min. Before flight, thankfully everything was on our phones and it's a small airport so the TSA got us through so we could Chek in at the gate. 3+ hour delay for "maintenance issues" (found out it was a paperwork issue the plain was fine the whole time). We boarded, then after an hour we were let off the plain to go to the bar, which was closed but they reopened for us, but no food. We were starting to figure out if we needed to rent a car before the rental places closed. Finally got back on the plain, and got to Denver. Frontier send an apology letter with a 50 dollar credit, we spent more at the bar while we were waiting. Frontier is only good for last minute cheap flights then they nickel and dime you to death. Their customer service sucks, the last time I was on Southwest with a delayed flight, (only about an hour late and the plain was late coming into Denver) they gave us a 200 dollar voucher right then and there, apologized a ton, and gave anyone over 21 a free drink. I'll be sticking with southwest even if it cost a little more!"
Pros: "On time."
Pros: "Everything EVERYthing is a la carte. Carryon, can't pick seats but can pay for the privilege of an aisle or window seat. Only water included on flight and you have to ASK. They don't volunteer the info."
Cons: "chaos, boarded flight late, had to get off again, no communication, signage had wrong cities, 8 baggage handlers walked off the day before & nothing had been done to make up for shortages so we paid for it. flight was hours late, didnt arrive to destination til after 2 in the morn. unacceptible, no customer service. wont fly frontier again"
Cons: "Flight schedule kept changing at last minute. Seats were uncomfortable. They charge $25 for every bash to checkin including first bag. Also they charge anywhere from $9 to $16 each flight for picking seats if you want to to seat together with your family. I will not travel ever in frontier airlines ever nor recommend it to anyone."
Pros: "Short lines"
Cons: "They let dogs on the plane and owner was not blind or unable to walk. Maybe she was delivering the dog. Have to admit the dog was excellent. He never made a noise. Just laid on the floor."
Pros: "Boarding was quick and smooth"
Cons: "Entertainment: there was none."
Cons: "Feeling like cattle...unorganized....late flights, rude staff (baggage claim people at SFO were horrible even mocking my choice of baggage). Super cramped, uncomfortable....and having to listen to frontier's infomercial about their credit card for 30 min"
Cons: "Well first our flight got delayed an hour and a half and then delayed another couple hours and then finally the flight was flat out cancelled till the next day which made us obviously miss our flight to portland that night and we had emergency prior engagements that we missed and a whole weekend we paid for that is now missed because we won't be getting to Portland until practically two days later assuming everything goes perfectly today. ( currently sitting in Sioux Falls airport)"
Pros: "I had a problem when I was printing my ticket. I called Frontier about the problem. They fixed the error, waived the extra fee and as long as she had me on the phone she walked me through the rest of my check in. When I got to the airport the staff at the Frontier counters were very friendly and courteous. The flight attendants were also upbeat and good with the passengers."
Pros: "About the only good thing I have to say about this flight was that the pilot was good about communicating what was going on as a result of bad weather in the area of our destination."
Cons: "Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."
Pros: "Flight staff were wonderful about making up time and doing what they could to make things better"
Cons: "Flight was delayed an hour due to traffic control and the airline wouldn't give us an estimation of when we would leave - I understand that it was up to traffic control but having flown I knew it would easily be an extra hour since the last flight hadn't made it to the gate. Once we arrived we learned only four bags made it for the entire flight. Overall it was a cheap flight but you had to pay handsomely for bags and food/beverages"
Pros: "Flight was on time"
Cons: "I got a seat at the back of the plain in the middle of 2 other people and I didn't feel very comfortable but I also didn't want to pay for a better seat ($25-50)"
Pros: "everyone was kind and nice"
Cons: "seats were not very comfortable, didn't recline, and try table was to small. had to pay for water, etc."
Pros: "Boarding was quick"
Cons: "There was no food or entertainment so I could not make a judgement on these. With a short flight it is not needed."
Pros: "The crew was friendly, and conscientious. They had an excellent attitude."
Cons: "I'm 6'1", do you really need that 4" of knee room?"
Pros: "Loved the crew. There was a woman of color that was so friendly, a few people talked about how wonderful she was as they passed. Loved her. Wish I'd gotten her name!"
Cons: "More like N/A on entertainment, & really all I purchased was coffee/waffle, so not exactly 1 star for that either, because they both tasted good, so rating is probably due to having to make a purchase for coffee+waffle+bags as I fly SWA a lot, sorry:)"
Pros: "It was a good flight, crew was very kind and entertaining during take off instructions. Seats were spacious with enough seat belt per person"
Cons: "Seats didn't recline"
Cons: "Have to pay for water,ridiculous!"
Pros: "It is great compani...I fly safe"
Cons: "I had to stay overnight in Denver, in the waiting area."
Pros: "Good quick flight. Least expensive option I have seen in years. No frills, but none were needed."
Cons: "AlaCarte' drinks? seriously? One free mini can of Coke won't break the bank."
Airlines flying from South Dakota to Oklahoma have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Oklahoma
Masks required on board, masks provided on flights from South Dakota to Oklahoma
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Oklahoma
Testing for antibodies, testing for symptoms for flights from South Dakota to Oklahoma
Waiving of change fees. Search flexible flights from South Dakota to Oklahoma