Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Rome
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Scores according to KAYAK customer reviews
Pros: "The staff were lovely."
Cons: "no covid-19 precautions were taken. It was a packed airplane didn't feel comfortable"
Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"
Pros: "Amazing Crew, Entertainment and Comfort."
Cons: "Hot meals served in First Class as opposed to just snacks."
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Pros: "Great crew."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Cons: "Bathroom was very dirty"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Cons: "Always need more room"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Cons: "The intercom was turned up too loud."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Cons: "Seats could’ve been assigned ahead of time"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Pros: "see above"
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Cons: "Rapid City, I could check my BAG through to PDX."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Cons: "All went well"
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "was comfortable to be able to sleep"
Cons: "delayed start"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Pros: "No headphones available for flight"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Customer service very courteous and friendly."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Food and choice of entertainment was excellent."
Cons: "Was stuck with the middle seat so I knew what I was in for."
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Pros: "On time, new airplane and good entertainment system"
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Pros: "The meal."
Pros: "See above"
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "See above"
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Pros: "Food was okay."
Cons: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Cons: "Never taken!!!"
Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"
Pros: "We did not fly to Rome on British airways. We flew Delta. Get it together"
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Huge clean plane"
Cons: "Cramped seats"
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Reasonably large leg room and overhead"
Cons: "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "Seats are not designed for long haul flights"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The crew was generally happy and friendly."
Cons: "No video on a transcontinental 767?? Are you kidding? Stupid excuse for being 2hrs late due to mechanical. They blamed it on something completely foreseeable and plannable. This plane is older than the plan I took my first flight on as a kid in 1984. I thought united was bad but then I experienced American. At least the crew were not jerks."
Pros: "The staff were fine and boarding went relatively smoothly."
Cons: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Pros: "The cabin crew were absolutely outstanding."
Cons: "Seat spacing for international flight"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "There were too many gate changes ."
Cons: "Flight turned around after 2 hours, we were delayed 7.5 hours and missed an entire day in Rome. Instead of landing at 8 AM, we landed closer to 4 PM."
Cons: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Pros: "Crew was excellent"
Cons: "Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service."
Pros: "Flight attendants were pleasant. Bathrooms remained clean the entire flight."
Cons: "Food was horrible. Ran out of croissants in the morning."
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Pros: "Amazing service, great crew. love was our stewardess and she took good care and watched over my daughter."
Cons: "Not much, truly an amazing experience"
Pros: "The crew was great. The plane is extremely uncomfortable and accessing the entertainment sucked. The best planes have TV in the head rest."
Cons: "make sure all plane have TV in the head rest. More room."
Pros: "The flight was very smooth, even the landing and take off. Cudos to the pilots. Liked that we were given a pillow and blanket (FREE). The food was good and the crew was pleasant. I loved that we had FREE movies and TV programs to watch with FREE earphones."
Cons: "The seating is AWFUL for economy section. For this reason I will never take a flight over 2 hours again. A nine hour flight is sheer torture!!!! Plus I was freezing the whole time, even with a jacket with a hood, two blankets, two pillows. Just a horrible situation."
Pros: "Drastically better"
Pros: "On time, good food service, free wine, and nice stewardesses"
Cons: "Still hate sleeping in seats. Maybe, one day I can do first class!"
Pros: "Staff was friendly, courteous, and generally concerned with our well-being."
Cons: "Economy seats were not terribly comfortable, but that is not unusual."
Pros: "The crew was wonderful."
Cons: "Delays are so very common on United."
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Pros: "Not much"
Pros: "Everything went as planned. Professional friendly crew with good rapport! Cabin felt spacious and seats were just right. The food and entertainment packages were quality, appropriate and functioning. The crew put us on a strict schedule allowing us time to sleep and refresh. Toiletries clean and no lines. Just an overall lovely flight!"
Pros: "Best flight to Italy from the states for me in 4 visits over 18 year span. Very efficient and courteous attendants, above average food ( for airline food), complimentary wine, even the seating was not as cramped as I have endured ( on NW Airlines- worst flight experience ever in 2005.)"
Cons: "I have not one complaint"
Pros: "Getting home safely!!"
Pros: "I liked a straight nonstop flight. Clean and comfortable."
Cons: ""Free WiFi, not free.""
Cons: "Overhead light did not work properly."
Pros: "That I landed safely."
Cons: "Shady practices with "convenient" Basic Economy. No carry on allowed and charging for a carry on. Flight was delayed twice. Total of a 2 hour 20 min delay. I could've stayed home and slept longer...."
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Cons: "Basic Economy fare will flag at the kiosk for check-in. I'd rather have a warning to indicate no Carry On bag allowed, and flag at the gate for them to check. Both legs of the trip caused an extra 5-10 minutes to wait for help to proceed"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "Cramped. Freezing on flight"
Cons: "My flight was delayed (not due to weather) almost 4 hrs"
Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"
Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."
Pros: "That we didn't crash."
Pros: "The terminal was well supplied. I was worried because the line for security was so long, but it was automated and fully staffed - it was so seamless!"
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Cons: "Unreliability of airline service, 7-hour delay! Food is horrible."
Pros: "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
Cons: "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
Pros: "Getting to Rome on time"
Pros: "Great flight"
Cons: "Plane was delayed Missed connection in Denver Then while on plane about to take off, pilot realized plane lacked fuel to make our destination My 4 1/2 hour flight took 9.... Terrible experience"
Cons: "The fact that the person next to was in my seat as well"
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Pros: "Fantastic service"
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Pros: "Crew was courteous and professional. Kept us informed as to why we were delayed."
Cons: "The 6 hr maintenance delay. Food could have been better."
Cons: "Just awful. Original flight was cancelled, delaying my travel schedule. Airlines did a horrible job giving us timely updates on flight status, thus hindering us in trying to find alternate flights or travel options. Upon arrival in Rome almost 24 hours later, almost half of the flight's passengers had bags that didn't even mare it onto the plane. I was among them. What carelessness, and stupidity on the part of united employees. Horrible inconvenience, worst travelling experience that I've ever had!"
Cons: "seats were very uncomfortable"
Pros: "quick easy boarding"
Cons: "Old plane. Magazines were old and missing several pages."
Airlines flying from South Dakota to Rome have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Rome
Masks required on board, masks provided on flights from South Dakota to Rome
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Rome
Testing for antibodies, testing for symptoms for flights from South Dakota to Rome
Waiving of change fees. Search flexible flights from South Dakota to Rome