I like the landing which is nice and safe, seats are also comfortable
Staff on board were good - food was fine tasted good - tv was old 1970ts in seat back but hey it was a 2 out flight so no drama
Seats too close together. Seats should not recline without additional space between seats.. Meal service and seat reclining is a huge problem.
Gate change at boarding was announced last minute and was far away from the original gate, and no text or email was sent to alert you; they kept spraying air freshener ugh! You could barely hear the announcements;
It was a very pleasant return flight. Their crew took great care of us and seemed to have so much pride to represent their destination and airline. We were on a Boeing plane and it reminded me that I really prefer the Airbus. We were in coach and when the person in front of me decided to sit in my lap, I could hardly move. The most important thing to know is that at CDG in Terminal 2, the passport control/border crossing is past the shopping mall and restaurant area. We thought the line was for Starbucks, but there was a 45-50 minute wait to get to the entrance to passport control. It would have been great if the airline staff could have warned us about it when we checked in. Not having any knowledge of it, we stopped for a little breakfast and were caught totally by surprise by the length of the line. The CDG staff did an excellent job of triage, trying to identify those who might miss their flights. But what a stressful hour that was, and totally avoidable had we understood. On board the food was quite good but it's still airline food, and the menu on the flight services screen at our seats did not align with what was actually served for the main meal. Pilots made an extra effort to find good air for us so there was very little turbulence, unusual for a winter flight.
Our flight was canceled a few hours prior to our scheduled departure. I was advised to book a new flight on another airline and we would be reimbursed for the original flight. Of course, that was denied and we're out $700. Many Alaska Airlines were canceled that day due to computer issues. This is completely unfair to us and we should be reimbursed for the extra money we had to spend.
My daughter and I were seated together, but our TVs weren’t working. They moved us to different seats with working tvs, but we couldn’t be together anymore.
I hope you can influence the airport at Papeete. It is in need of upgrading. Only 1 plug to charge in the open area, only 2 once you have passed security. Security was extremely outdated. They had me turn on my computer, and my camera. 9/11 was a long time ago. There were only a few ceiling fans so the comfort level was really low while waiting for my flight.
The staff on the flight were very friendly and willing to assist in anything possible. The food was plentiful, and the trip went very smoothly with the flight, arriving an hour early. Very impressed with the flight attendance with Air Tahiti Nui!
I’m not an airline food fan but the service was excellent!
There is no legroom for someone who is even a little taller than average. The woman in front of me leaned her seat back all the way, so that my knees were wedged up against her seat. When I asked her to adjust it, she flatly refused, and the flight attendant basically told me that I would have to put up with it - for an 11-hour flight! I will not use this airline again.
Really good experience. Was reasonably priced, Boarding was easy, on time, and service was great. No complaints at all :)
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Very large passenger too space from my own seat. Arm board couldn’t be lowered because of his size. It wads very uncomfortable trip, as the flight was full couldn’t move anywhere having back pain because of the position in which I was the entire flight.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Very convenient considering that is a non-stop flight, but the Aeromexico still has old model planes, so the entertainment was very poor and the space for carry-on luggage was very limited.
Flight taking off must have been behind, because there was no pre-departure drink for first class like normal. Also, person in front of mine’s seat got stuck in the as far back as it normally goes position for the whole flight even during landing, flight attendant unable to fix it. Gate was not empty when we arrived, but that is MSP’s fault since was overdue for push back, not Delta’s, so had to sit on tarmac for a while and international flight so then still had to go through customs. Flight crew was excellent throughout though!
Flight from MEX to ATL had to divert to Tampa. When we got off the plane, there were non directions on what to do. Nearly 30 minutes just standing around. Finally told to go through security with no boarding passes, and turned away. Then told to to go back. Took forever to leave Tampa for ATL. Missed my connection to Harrisburg.
This long-haul international flight was the most comfortable among any of the same kind of flight operated by an American-headquartered airline - second to none!
In overall it was a good experience, the only down point was that the entertainment screen was working properly.
This Japanese airline provides great service and very helpful in assisting their passengers.
Good crew. Boarding delays. Almost two hours wait for the bags in DC.
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
Seated dude next to me even though lots of empty rows. But main thing was we sat on the tarmac after landing for 30 minutes because of, in the words of the dude who sat next to me, “operational incompetence”. We got changing directions about where to pick up gate checked bags. Pilot and flight attendant were awesome though.
It was a pretty standard flight... until the almost hour and a half spent on the taxi way. I get that the weather has been poor but the delay had nothing to do with the weather and more to do with a plane with several issues tying up the gate. I get that that happens from time to time but this has been EVERY flight I've been on for the past 5 years and I fly 3 to 5 times a year. This isn't just United... it's American, it's Delta. It's an issue with the entire industry. I work for UPS and packages on a cargo plane get better service than people do these days. Anymore I HATE flying.
I so appreciate the crew members on each flight of United. They are outstanding.
Flight arrived 30 min early and bag was waiting at the baggage pickup. United Club HNL was one of the nicest in the system
Unfortunately weather delayed our flight waiting for our plane to arrive and due to a little snow time was needed to deice the plane so departure was very delayed and I missed the connecting flight
Air Canada’s problems are not staff related by and large, no. The problem is tiny jets between the U.S. and Canada - yes, believe it or not they are still “international” (just ask our own Mango Maniac in power in the U.S.). The little aisle is compounded by a design flaw of a “dog leg” starting at seat 12. Woe be unto you if you sit here as passengers and attendants do not have sufficient room to not hit you in the face with backpacks. One thing I will say very positively about Air Canada is you still provide pillows and blankets on transcontinental flights to all, not just the elites. Your tiny improperly designed jets are also a problem flying city to city within Canada also. One can only say you remind us of a “Jet Blue” or “Spirit” experience. Also your luggage space is downright Byzantine! We will endeavor to avoid you and use other U.S. carriers, albeit charging more.
Terrible canceled flight and lost my luggage. Flew me to Halifax. Tgat flight was delayed, had to spend night in airport chair.
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
My seat was not comfortable. Flight was smooth. Regretfully we had two delays before takeoff
Amazing service, with enthusiastic crew members, and some breathtaking views of Vancouver. No IFE though, as it is only a 1 hour flight on a regional Turboprop jet.
They are very proactive and made our boarding easy and always notified us about any changes well in advance.
My seat was covered in vomit and I will be reaching out to Air Canada
It's kindof ridiculous that your system is even asking me about this since my flight was canceled and I wasn't rescheduled.
3 hr delay at the gate while they were doing maintenance. Next time, do not board passengers while maintenance is being performed
Digital check in is very poor with air canada compaired to other airlines
