Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Alabama
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing"
Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Cons: "More variety of movies"
Pros: "The service and food was great. Plains are new."
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Cons: "Better food"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Pros: "Quick flight"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Cons: "The food and drinks were sub-par"
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "Overall is good :)"
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Cons: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "VERY FRIENDLY"
Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."
Pros: "Very friendly and accommodating staff on JAL every trip"
Pros: "Excellent and original Japanese meals"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Nicest crew I have ever seen!"
Pros: "Great tasting food, and nearly constant beverage service."
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The hospitality of the crew"
Pros: "The airplane and all crevices"
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Food and drinks"
Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "This was the first leg of 3 flights back to the US and it was great!"
Cons: "There was nothing bad about this flight."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "excellent seat space and excellent in-flight service."
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "Foods are good, crews are good."
Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Cons: "I truly enjoy this airline! No complaints"
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "It was an ok experience, improved by the head of attendants at the end"
Cons: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Cons: "Great selection of movies and the food was really good as well."
Cons: "Delay at landing"
Cons: "Really we enjoyed this fly"
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Cons: "As above"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Cons: "Screaming children; not the airliners fault"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pros: "The Qatar Airways price."
Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Cons: "The entertainment did not include any music (classical or otherwise)."
Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Pros: "Economy treated like first class!"
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Respect the scheduel and well organize."
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Cons: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Pros: "Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again."
Cons: "Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)"
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pros: "Crew was great"
Pros: "Great flights. lots of room in economy."
Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Cons: "Seat is not comfortable at all."
Pros: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Cons: "The wifi was useless"
Pros: "I just flew from Bangkok to Miami, with a connection in Doha. The roundtrip ticket was about the weirdest one listed (less than $1000USD). For the price, it was a really good flight. The flight attendants were really nice. The seats were comfortable, food was more than decent, and there was a good entertainment system."
Cons: "Earlier in the year I flew a similar flight for a similar price on Emirates. Emirates I liked more for one reason in particular. Emirates had one attendant whose job was solely to clean the bathroom. I don't know about you, but I love the idea of a constantly cleaned bathroom on such a long flight. Qatar didn't have this."
Pros: "Food options and timing options , Ambience , seats configuration, type of seats, extensive entertainment options"
Cons: "I was wholly satisfied , service was courteous , requests were carried timely and seamlessly ."
Pros: "Very friendly and helpful"
Cons: "Boarding could be better organized"
Cons: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Pros: "The flight was quite comfortable."
Cons: "I find it hard work doing such long flights these days."
Cons: "The crew and the food, specially the food."
Cons: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Pros: "I liked the movies , comfortable seats, food was great!!!"
Cons: "If we had free WiFi"
Pros: "The airplane crew were very reassuring"
Cons: "Gate was changed 3 times and flight was delayed 2 times too!"
Pros: "Seats were good, flight attendants cordial."
Cons: "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."
Pros: "The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them."
Cons: "The food was just okay. A better choice of wine and greater selection of spirits would be nice."
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Cons: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Pros: "On time with excellent care by staff"
Cons: "Long walk on the airport for connecting flight"
Pros: "Superb flight attendants"
Pros: "There were many movie choices."
Cons: "The plane was a bit warm."
Pros: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Cons: "No negatives."
Cons: "Too high price tickey and had to buy luggage"
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Cons: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "A regular predictable LH flightqq"
Pros: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Cons: "Nothing to not like. Wish all flights would be like that."
Cons: "A lot to improve on the seat size for comfort."
Pros: "Nice crew, The flight was on time."
Cons: "Food was sub-standard with very limited drink varieties."
Cons: "Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ...."
Cons: "LATE!! This is rediculous for a flight company not to be able to board on time so I miss my connection and get stuck for 6 hours"
Cons: "Overall okay. Boarding was substandard"
Pros: "I received a surprise upgrade to Business class. The flight crew was very attentive and flight was easy."
Cons: "Entertainment system didnt work for many people on the flight"
Pros: "Leg room and the chairs were great."
Pros: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Cons: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Pros: "The crew"
Cons: "No TV"
Pros: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Cons: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""
Pros: "The friendly crew were good."
Cons: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Cons: "The delay after boarding in Lisbon"
Pros: "Ouldn't have been better Good choice of movies Food was fine"
Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Pros: "Nothing, really nothing"
Cons: "Really never had less room in a seat!!!"
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Pros: "service was excellent, food was good, flight crew very pleasant."
Cons: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Cons: "the hot meals were aweful"
Pros: "Vissited my brother in law in Karlsruhe Germany wonderful trip to and from Frankfurt"
Pros: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Cons: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
Pros: "The food and drink were good. The crew very polite and professional."
Cons: "The boarding process was a bit chaotic."
Pros: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Cons: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pros: "Crew service"
Cons: "No entertainment on board"
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Professional crew. Good simple check in."
Pros: "The crew."
Cons: "The time between flights."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Excellent crew, good food & movie selection."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "KLM staff is great"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Great service"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "kLM staff was great."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "They have mabaged to lost my luggage"
Pros: "Great service"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Lovely staff, good food, great movies."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Good multi media access and content"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "old plane, tight and uncomfortable"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "I used my miles to get the tickets."
Cons: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Pros: "Being bumped to first class."
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Pros: "Friendly crew"
Pros: "Nothing-never made it."
Cons: "3 flight cancellations."
Cons: "Again, I paid for extra legroom when I purchased seats for a British airways flight and at check in I was rerouted to an American Airlines flight. The seats were the same in the entire aircraft except for first class. I want a refund!"
Pros: "I really enjoyed kicking back and watching —- **EXCUSE ME EVERYONE ........ JUST WANTED TO LET YOU KNOW.......... WE’RE GOING TO BE LANDING IN A COUPLE OF HOURS IN BEAUTIFUL..... SUNNY.... LOS ANGELES.... WHERE THE TEMPERATURE IS A PERFECT..... 72 DEGREES..... FAHERENHEIT** —-a couple of movies."
Cons: "*ding We Are GoingToBeLanding In Two Hours. *ding* I noticed there were a number of anno — *JUST WANTED TO LET YOU KNOW.... THAT WE MAY EXPERIENCE SOME TURBULENCE.... BUT WE SHOULD BE LANDING A LITTLE EARLY..... IN ABOUT AN HOUR AND 45 MINUTES... YOU SHOULD REACH YOUR DESTINATION.... IN BEAUTIFUL... SUNNY... LOS ANGELES...* —uncements in the middle of watching a movie. And it seem — *ding* Some TurbulenceMayOccur PleaseFascenSeatBelts. FlightAndCrew PleasePrepareForLanding in OneHour and FortyFive Minutes *ding* —ed difficult to relax and pay attention to that movie. It sorta seemed like the pilot wanted us to — *ALRIGHT EVERYONE WE’RE EXPERIENCING SOME TURBULENCE HERE.... JUST WANTED TO LET YOU ALL KNOW.... TO FASCEN YOUR SEATBELTS..... AND PLEASE REMAIN SEATED* —pay attending to him instead of the movie or whatever other people were doing."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Cons: "Power outlet cover was busted. But it worked."
Pros: "Regular updates from captain. I was very satisfied!"
Cons: "Little leg room."
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "Movie choices"
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Cons: "80 minute delay"
Pros: "The crew was very friendly and helpful"
Cons: "The delay"
Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
Pros: "The crew was nice."
Cons: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."
Pros: "Check in at the airport counter was quick and helpful."
Cons: "- Online check in did not allow me to check in my connecting flight with American, and the American website didn't either. - Seats were way too tight with cramped space. - Airport in Lima does not provide a vip lounge. - Boarding was delayed 20 minutes from the stated time"
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Pros: "The plane landed on time."
Cons: "Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice."
Pros: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Cons: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Pros: "OK for a short flight, we were just given water and nothing else probably because of the short duration. The IES is OK but you have to bring your own WiFi device to be able to stream their media which is free"
Cons: "Seats are too small"
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Pros: "Good selection of movies and overall good entertainment system"
Cons: "Seats extremely narrow. Bathroom follows the same. Could barely move in stall. Will not fly with them again if it's up to me."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "The in-flight entertainment was definitely the highlight. The cabin crew was friendly and attentive."
Cons: "There was a 2hr+ delay for boarding."
Pros: "Somewhat disappointing on the snack options..."
Cons: "At the last minutes was told to go to seat next to the bathroom coz the airline made a mistake and have my seat to the other person. So unprofessional and disappointing."
Cons: "Took off 30 mins late because of work form not being signed off???"
Pros: "Crew was good. Relatively quick flight. Plane was not crowded, up to date plane."
Cons: "Food was not very good.. but typical airline fare. Japanese airlines do better food."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Cons: "Everything was perfect"
Cons: "No entertainment on the flight at all."
Cons: "Having only 35 minutes to change planes due to cancelled initial flight. Miserable at best experience."
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Airlines flying from Southeast Asia to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Alabama
Masks required on board, masks provided on flights from Southeast Asia to Alabama
Social distancing seating
Middle seats unavailable to book on flights from Southeast Asia to Alabama
Testing for antibodies, testing for symptoms for flights from Southeast Asia to Alabama
Waiving of change fees. Search flexible flights from Southeast Asia to Alabama