I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
When I checked in, it printed two bag tags. The helper said they would cancel the other. They canceled both and my bag was left behind
The ladies are great seats should be a little bigger!
The check-in started 3 minutes early; there were people lining up a half hour before. I was third, and I got checked in and passes in hand for my connection as well; I walked away from the desk one minute before it was even supposed to be open. Amazing. That said, the food on the first leg of my trip was not good, and I didn’t finish it. Second leg, it was tasty. You get a cup of Häagen-Dazs after dinner. The staff were polite and helpful. Will use again.
Boarding was good. Inflight service was good. Alcoholic drinks could have been served free.
Suite lounge in Honolulu is the best lounge in Honolulu. I love the huge bathrooms in ANA first Class on the A380 Honu plane. Japanese meal was outstanding and service was amazing. Everything was just excellent. Can’t wait to fly again
Their was $200 charge for 2nd luggage, airplane very new and flight smooth. Flight time seem faster then Asian stoping Korea then china.
Between being the only jetstar flight delayed to changing gates at the last moment and starting boarding late, jetstar dropped the ball on this one. we had to run for last train. Never again
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
reach the standard, crew tried to fix up issues fast.
Flight left and arrived on time. Preloading area in Manila could use some help. Area needs to be bigger to at least seat the passengers while waiting. Crew is great nonstop to MNL is a game changer.
Food was great. Hot meals. Entertainment- not so good. They only showed one tv filipino series with only 3 episodes for a 14 hour flight.
Ground and flight crew very courteous and professional. Seats are just ok. Entertainment could be upgraded with newer movies. Food was not good at all.
My finger has been hurt by seat, but no answer from you.
Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks
They were two hours late!! Threw everything else planned off.
Uncomfortable seats for international flights. No usb charging yet they want you to use your device for entertainment. Very poor.
Everything could better always late always rescheduled flight is worse and costs me a hotel room! The dirtiest planes I’ve ever flown on slowest to board . Just awful will never fly again with them
I liked that we got to our destination safely. I did not like the “no” amenities. The plane was very cold and a blanket was only offered for sale. In fact the only things you could get were for sale. Food, water, snack, etc. I’m very surprised that they did not charge to use the lavatory. The seats were uncomfortable and did not adjust. My butt literally hurt after just a 4 hour flight. I don’t remember the cost of the flight, but more than $10 was not worth it. I’ll never fly Cebu airlines again. Ever!
Leaving early was wonderful your seats are for a small person
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Can buy food instead of online order. Maybe limit the meal so no waste.
Bags lost for the second time. Will not fly with Cebu Pacific again.
The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?
Crew was very helpful because I used a wheelchair to get around
The flight was delayed for 3 hours and I missed my transit flight.
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Pleasant airline over all. On time, efficient, nice staff and good food.
Philippines AirAsia is never on-time flight, delayed 3 hours. Everything else was fine though.
Not a good experience. They did not have the food I ordered in advance. The crew is not offer a second snack on a 5 hour flight. The WiFi was either not working or was very difficult to connect to.
Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest
Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy
Too many flight delays. Airport terminal serving Boracay needs upgrades.
We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.
Our flight was canceled and then moved and delayed twice and we ended up leaving almost 11 hours after our schedule.
There were only 4 out of 6 that was checked in online but we’re all able to checked in once at the airport.
The check in process was horrible. We were not advised that a Visa was required. And during check in, we were told that it was only going to cost $8.00 but was actually $88.00. The female agent who checked me in last minute also gave me attitude and said to me, “galit ka pa ba?” Almost as if it were my fault thst I was frustrated. I work in the airline industry and work for a US carrier where we advise passengers if possible documents needed for travel. Not only was this female agents attitude rude and unprofessional, but she was acting as if she didn’t care about anything or whether or not I got in the flight. She kept insisting that “I wait for an email showing that my K-ETA was approved, but had I waited for an email, I would’ve missed my flight. I will never again fly on this carrier, even if they cost the cheapest, because my experience with the front line customer facing employees was horrible. Im also going to make sure I share this experience with family and friends via social media and word of mouth.
