Pros: "This was the worst flying experience I have ever encountered."
Cons: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "The most cramped seats ever"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "High level service"
Pros: "punctual and crew was very nice"
Cons: "old aircraft so each seat didn't have individual screens for entertainment"
Cons: "Crew was cold and rude"
Pros: "Very nice new plane."
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Cons: "American is always delayed, every single flight."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Cons: "there was screens but no movies or anything"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Seats were comefortable"
Cons: "Didn’t serve proper meals. Sorry, a hot pocket is not dinner. Crew as ambivalent."
Pros: "free movies"
Cons: "flight attendant was rude"
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "No compensation was offered when another plane hit ours and caused a 6+ delay."
Cons: "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Friendly crew and efficient boarding"
Cons: "Older plane without individual entertainment choice. No food other than a single bag of pretzels offered."
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
Pros: "Ability to avoid storms in order to provide a less stressful and safer flight. Actually arrived early!"
Cons: "Did not like having to board from the tarmac."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Pros: "Friendly, efficient staff. Quick boarding process"
Cons: "Flight was delayed by a few minutes"
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."
Pros: "Early to navigate"
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Friendly and prompt service."
Pros: "The pilot was awesome! I felt very safe, and he was personable. He was very communicative about our short delay on the runway and also about the storm that we were passing. Very nice crew as well!"
Pros: "I loved the easy texts I received from kayak to update me about my flight status because there was a change in gates and a delay etc."
Cons: "Serveral people had been given the same seating assignment which caused a lot of confusion for passengers and angry passengers which lead to some heated conversations etc... Also, we were baking hot which sitting in the plane during the one hour delay and the ventilation seemed really poor."
Pros: "Good service from crew No confortable seat"
Cons: "Boarding was chaotic, dependent on verbal cues being shouted by an employee without any amplification. Several families who had booked their tickets together were randomly assigned seats in the plane. You would think that group bookings would make an effort, especially when young children are involv"
Pros: "I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible."
Cons: "There could have been someone at the gate sooner to answer questions or complete upgrade transactions."
Cons: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Cons: "The person was sitting right next to me was over 500 pound he took half of my seat I did not like that I didn’t pay for the seed to somebody else can sit half of it"
Cons: "Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time."
Pros: "Enough room between the seats. Very nice and helpful crew."
Cons: "One has to pay extra money to get a decent video program. There were only two movies available in the economy class ."
Pros: "The flight attendants were very nice."
Cons: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Pros: "The crew was super nice"
Cons: "No leg room."
Pros: "Seating more spacious than other airlines"
Cons: "Website did not allow selection of gluten free meal. Email not responded to until too late. Departure gate in Frankfurt had no seating before checkin. Luggage arrived late in terminal at Baltimore."
Pros: "The flight was only delayed 45min instead of 48hrs (like our original flight was)."
Cons: "Delays, terrible food, the guy roaming around the pre boarding area whose only job is to weigh random bags and charge $75 when you're over the unpublished weight limit (and the bags were fine on the trip over, so not sure what changed). Expensive inflight entertainment."
Pros: "The cabin crew was friendly and helpful. The seats on the plane are nice and wide, plenty of leg room."
Cons: "We left from the far end of the terminal, and there was no gate. The one shop for buying a beverage and magazine there was closed. The supposedly more comfortable seats are not that great for a short person. The food and drink on board was fine but nothing special."
Pros: "The boarding process seemed difficult to go through. Waited 1 hr to check in baggage because 2 agents were all they had. We had two more screenings after this that almost seemed misunderstood by the Condir personnel."
Cons: "Condor seems to take every opportunity to retell the customer that you’re flying cheap. Inadequate staff, grumpy stewardesses, horrid food and the older very cramped seat style. By the time we added surcharges for seats and luggage, we were already in the regular fare range of Lufthansa. Which we regretted not taking to Germany. Beware."
Pros: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Cons: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Pros: "The plane was clean and appeared well maintained. The crew was very polite and professional."
Cons: "It was a bit tight but, it’s a discount service so it was expected."
Pros: "Knowing they were going to miss my connection, they accepted the booking anyway, out of pure greed and complete disregard for my wellbeing. When I missed my connection in FRA they rebooked me on FRA-YVR-YYZ. That’s a day in a hotel then flying half way around the world to save them a buck. Terrible airline and I’ll never fly them again."
Pros: "The online entertainment has a nice variety of interesting shows, including documentaries. My seat was comfortable with good leg room, but only because I got lucky when I asked for an exit row seat while checking in. The regular economy seats are extremely narrow and uncomfortable with almost no leg room (and I am only average in heigh). Taller people sitting in regular aisle seats are hanging their legs out into the aisle throughout the flight because they have to for any kind of reasonable comfort."
Cons: "Somehow the airline should tell passengers that they are going to have to go through a(mother) strict security process before getting on the plane in Frankfurt to the U.S. We all stood in line for close to an hour in a very hot area of the airport to go through full-on security - water gets thrown out, shoes off, laptops out - the whole works, again. I had already gone through this kind of security in Vienna for the Vienna-Frankfurt leg of my trip. I had no idea this was going to be required and had planned to use my time in Frankfurt to relax and get something to eat. Instead it was spent standing in a surprise security line that moved extremely slowly. Not a fun way to spend the time before getting on an 11-hour flight. If they are going to require that security they should have many more lines available so that it moves at a reasonable pace."
Pros: "The food and some complimentary beverages were good. The movies minimal and extra cost."
Cons: "The boarding process was very disorganized, the seats had very little leg room, and the guy behind kept pushing my seat forward with his knees and complaining when I put my seat back."
Pros: "Decent food and had USB plugs to keep phone charged"
Cons: "Unpleasant staff"
Pros: "The new airplane and everything went very smooth and on time"
Pros: "Just another average flight. Entertainment system worked. Friendly crew."
Cons: "There is no way to get comfortable in those seats when you are 1,90m 6ft3 Charge to watch movies. Some of them pretty racy especially if you have little kids close to you"
Pros: "This flight was a little more challenging. The flight was delayed by 3 hours. I do appreciate thought that the Condor airline made the necessary arrangements to ensure their passengers can make the connection to their final destination even though we landed past the time we were to make our next connection. They too care of making sure to secure another flight for the passengers who missed their first connection. Great job. I made it back home the same day."
Pros: "Premium economy is far better than economy - economy has far less leg room, and as I'm 5'11" that made a big difference. It also provides you with more movie options (15 v. 2). All in all it was a good flight."
Cons: "The food, even the upgraded version in premium economy, is not good. Also, for boarding, everyone really boarded at once and you had to go through additional security to get to the gate so you were basically stuck in a waiting room until your flight left with only vending machines (but there were bathrooms so that was good!)."
Pros: "On board crew were pleasant"
Cons: "Food was horrible, smallest most uncomfortable seats I've ever been on, overhead was too small for many bags (not mine) so we had to wait to have all of those gate checked, gate crew was clearly annoyed at the lack of organization and thusly quite curt, on board crew was pleasant, lights stayed on until well after midnight and once lights went off crew came to collect payment from guests, bank card not working for US issued cards, entertainment was poor (two movies and one of them a kids movie) that was free and expensive otherwise-- worst trans Atlantic air experience I have had"
Pros: "This is a new service out of New Orleans which I found very convenient and efficient. Smooth flight and good, attentive crew."
Cons: "Communication regarding reservations and follow-up check-in was not very easy. Also at the airport when I stopped and asked a Condor employee for directions to locate my connecting flight, her initial response was curt --that she could not help me as she was in the process of boarding passengers -- although there was no one but her there. She then directed me elsewhere."
Pros: "Crew was friendly."
Cons: "Seats were so crowded. I am only 5 9 1/2 feet tall, but my knees touched the seat in front of me! Also - why not provide more movies? Other international flights always provide more entertainment. Plus, one shouldn't have to pay to choose vegetarian food."
Pros: "Nothing no one was helpful I sat at that gate for 3 hours"
Cons: "Everything no screen near the gate telling you about the changes, I was tired from coming from the USA so wasn't walking around!!"
Pros: "Great price for the flight, very nice plane with excellent service and amenities. You have to pay for many extras (Picking your seat, access to movies), but you can pay for ALL these things and still pay less than a typical flight, not to mention that the basic meals and check bag are included in the price tag."
Cons: "I arrived in Seattle on time expecting a 2.5 hour lay over for our 5:15 p.m Condor flight to Munich. All the reader board said was Condor Flight to Munich-Canceled with no other information provided. The condor website said the flight was on time as scheduled. We roamed around the Seattle airport for over an hour trying to find a Condor booth, apparently they don't have a permanent one. When we finally found a Condor booth I was told, "The good news is the flight isn't cancelled, it's just delayed." It was delayed 18 HOURS to 11:15 the following morning. We were told we would have to exit the airport and go to the Condor ticket booth for more information. I nervously exited the airport, because I knew I couldn't get back in without a ticket. I waited in line for over TWO HOURS to find out the plane was still in Germany! No other information was given. I was told I was going to be provided a hotel along with meal vouchers for dinner and breakfast. I was told to come back by 8:00 a.m. in the morning to get my ticket to Munich. Why? BECAUSE THEY WOULD ONLY BE AT THEIR BOOTH UNTIL 10:00 a.m. I was given a room at Days Inn Tukwilla which is right outside the South Center Mall and was in a very sketchy part of town. I did not feel safe there. The room was dirty, the lights didn't work, the deadbolt didn't work and when I tried to charge my phone the plug fell out of the outlet. Also, the front desk staff had no idea I was coming and did not know anything about meal vouchers. I got up early and arrived at 7:30 a.m. No one from Condor even showed up until 8:15 a.m. I finally got my ticket to Munich which was delayed another THREE HOURS to 2:15 p.m. Again, with no notice. I asked for my connecting flight info because I from Munich I was going to Rome. I was told that someone would be helping me with that once I landed in Germany. I was also told I would be able to file a claim for my meals once in Germany. When I debarked the plane in Germany there was an angry worker hurriedly yelling at us to get on the bus if our connecting flight was with Lufthansa, which mine was. I was not helped with filing a claim at all. I finally arrived in Rome and the airline had lost my luggage. So if you fly with condor expect the first two days of your vacation/travel plans to be ruined and expect three days for your luggage to get sent to you. I will never ever book a flight with Condor again. They ruined the first four days of my 10 day vacation."
Cons: "we needed more leg room."
Pros: "Crew were very kind and hospitable. The aircraft was comfortable. There were a good number of restrooms that were easily accessible."
Cons: "The food was not good. I was not given any options in meal choice. That was a bit of a problem as I have lactose issues, so I did not eat much. The entertainment was rather disappointing. The economy/free selection consisted of only two movies that are better for children and teens (Garfield and Harry Potter). All other selections required a purchase of 8 euro. I have flown internationally on several occasions, and this is the first time I have been compelled to pay for entertainment. It seems that for the price and length of such flights more economy options could be given, even if they are older movies."
Pros: "After finding Condor nickel and diming us, were were surprised to have positive impressions of the plane, flight, and crew. The crew dealt with our issues as best they could in as friendly a manner as could be hoped for."
Cons: "The weight allowed for carry-on luggage was confusing. I ordered a vegetarian meal for my wife when I made the reservations, but they ran not of these meals before getting to her. I also ordered their entertainment package for my wife; but when she tried to play a movie, it prompted her for a purchase code. I do not think I ever received such a code. Happily, the crew gave her access to the movies."
Pros: "appreciated the attentiveness"
Cons: "More options for movies. Perhaps newer listings. Only two kids movies."
Pros: "Crew was good"
Cons: "Seat are not comfortable and food was terrible"
Pros: "I wrote my critique of the long flight under the short flight."
Pros: "One of the flight attendants treated me like a human."
Cons: "They over booked the flight and we were told we would have to miss our trip to Europe that we had planned for six months. They didn't communicate with us at all about what was happening until suddenly giving us two separated seats one minute before the cabin doors were shut. The flight attendants were disrespectful and demeaning to us, despite us having done nothing wrong. We ordered meals with dietary restrictions and those were ignored. In flight entertainment for the 10 hour flight was limited to two (old, terrible) movies and two TV shows. The seats were extremely uncomfortable and made it almost impossible to sleep. I will personally never fly Condor again and I would strongly suggest that you not either."
Pros: "again very pleasant"
Cons: "too much insistence on paying for food and drink fees..."
Cons: "Paying for a reserved seat after buying tickets on condor is ridiculous. Captain on both flights talked too much ... I don't need to know about the last weeks weather or how nice the arrival city is... you are just getting in the way if my movie"
Pros: "There weren't a lot of passengers, so the flight had a lot of empty seats that were used as beds which made the ride a little more comfortable."
Cons: "It's a long flight, I expected there to be free movies for passengers, a blanket, and headphones available. Food was less than satisfactory."
Pros: "Crew was friendly."
Cons: "Seats were very small."
Pros: "I was given a bulkhead seat for no extra charge."
Cons: "Due to lower attendant ratio than some, service is not as quick."
Pros: "Plane was clean."
Cons: "Were not informed that their card readers don't read visa debit cards. So no movies or alcohol for 10 hours. Would have been nice to know beforehand. At the end of the trip, I was not carrying US cash nor was I in a country that used Euros."
Pros: "Food was good, seats quite comfortable in Economy Premium."
Cons: "But, I had the one grumpy flight attendant who insisted on asking every question in German 3 or 4 times before she would grudgingly switch to English (which she could speak quite well). And the controller for the screen, lights etc didn't work so I had to use the touch screen instead."
Pros: "Aircraft was ok. Clean."
Cons: "Staff was very rude. Food was not very good. Also drinks were only available with meals. Not much room to walk or stand to stretch your legs."
Pros: "The crew was very friendly."
Cons: "I think it is outrageous to cut down on services on a long haul flight like this - no blankets or pillows, and having to pay extra for entertainment has Ryan-air- style quality and is not what I would expect on long haul flights with condor. I understand trying to incentivise booking premium economy, but there is definitely a higher level of quality and service with other airlines in economy class at competitive prices."
Pros: "I love the fact that you can buy a one way ticket at a good price, without being double expensive like other airlines. Crew so friendly and plane really nice, clean and comfortable. I love Condor"
Cons: "Food is pretty basic."
Pros: "The airplane itself was nice. Comfortable. Plane wasn't full so everyone had plenty of room."
Cons: "Food was terrible. People kept saying they were hungry. Entertainment was also terrible. Not much was available to watch and I've never had to pay for headphones until this flight. The crew was arguing amongst themselves the whole time. 2 blonde women,flight attendants, argued throughout the flight."