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Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"

Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."

Pros: "I was in business class and it was great. The staff the food and the seats were awesome."
Cons: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."

Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."

Pros: "The crew was amazing"

Pros: "Food"
Cons: "Seat confort"

Cons: "nothing"

Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."

Pros: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Cons: "I think the choice of films could be improved."

Cons: "Seat would not recline. Long fight cramped 27B"

Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"

Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"

Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"

Pros: "Courteous Staff Excellent Service and enough concern for the guests."

Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."

Pros: "Service was excelent puntualiti was excelente thank you very much"

Pros: "Nothing"
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."

Cons: "The headset outlet is still the old one, so you can't use your own ."

Pros: "It reminds me of school dinners"
Cons: "Bland, over cooked No thought into the presentation or flavour"

Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."

Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."

Pros: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."

Pros: "Entertainment"

Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."

Pros: "staff were very helpful"

Pros: "BEST FLIGHT OF MY LIFE"
Cons: "NOTHING"

Pros: "nice staff."
Cons: "lack of space. being in middle row."

Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Pros: "All good"

Pros: "gluten free option included gluten free bread, but meal itself was quite bland."
Cons: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."

Cons: "I had a lot damaged luggage!"

Pros: "efficient boarding ang pre- boarding"
Cons: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"

Pros: "Service. The food was good. Entertainment was good."
Cons: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."

Cons: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."

Pros: "The steward was friendly"
Cons: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."

Pros: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Cons: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."

Pros: "I like that Coke Zero was available."
Cons: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."

Pros: "Spacious and good food"

Pros: "that they had new movies"
Cons: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"

Cons: "Everything"

Cons: "Narrow feeling seat"

Cons: "Good overall"

Pros: "No delays at all. Couldn't ask for more."
Cons: "Screaming babies."

Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Pros: "Just safety."
Cons: "- the crew was unpleasant and rude, which came as a surprise because usually Swiss crew is nice - the seat was unrandomly small, awfully for someone who is 5'11 - the food was so average"

Pros: "Doing a fantastic job keep on"
Cons: "Everything"

Cons: "My name wasn't on the flight. I lost my seat."

Pros: "I would like to have ore of a grace period to check baggage."

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Boarding was smooth."
Cons: "Nothing."

Cons: "The cabin temperature was very hot"

Pros: "Everything"
Cons: "Nothing"

Cons: "More food more room - but hey that’s what we always want"

Cons: "Everything"

Pros: "Taco"
Cons: "Taco"

Cons: "No customer service they do not care and it shows"

Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."

Cons: "Very bad service, airline unrespectfull, discortesy"

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Cons: "Late taking off. Let's leave on time"

Pros: "The cAbin attendant was really good"

Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Cons: "Snacks"

Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Pros: "Early arrival. On time departure. Good selection of movies"

Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pros: "Overall ok."
Cons: "Cabin was freezing."

Pros: "Excelente"

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Cons: "None"

Pros: "The food and the service"

Cons: "JFK was depressing but not Delta’s problem."

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Food and movies were good."
Cons: "Didn't leave on time."

Cons: "Price to get a little more space"

Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"

Pros: "Excellent job"
Cons: "N/a"

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."

Pros: "Everything up to departure. Sat in line for almost an hour."

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

Pros: "Movies- pro staff"

Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"

Pros: "Service"
Cons: "Too old aircrafts"

Pros: "Every thing went well thx"

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."

Pros: "Service"

Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Cons: "All was good"

Pros: "Good enough."

Cons: "Flight delayed and I missed connection"

Pros: "Excellent"

Pros: "Crew was super attentative."
Cons: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."

Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"

Cons: "Great airline"

Cons: "Tight seating"

Pros: "Everything"
Cons: "Nothing"

Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Review for Eurowings"

Pros: "Same as above."

Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Cons: "nothing"

Cons: "Too hot on plane but food was more ham expected and drinks were appreciated"

Cons: "Flight was delayed."

Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"

Pros: "Smooth boarding."
Cons: "Plane packed to the hilt. Tough to find space for cabin luggage."

Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Pros: "I said everything in another evaluation"

Cons: "No room for my knees."

Pros: "Lufthansa airlines never fails to provide excellent service."

Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"

Pros: "No turbulence, very nice Crew, flight was on time. Very smooth flight!"
Cons: "Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!"

Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"

Pros: "service crew"

Pros: "Clean. Friendly staff"

Cons: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."

Cons: "Needed more option in sports. Specifically Cricket"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Pros: "Crew was great. I was traveling with infant and they kept us kept us comfortable"

Pros: "2 hours delayed in Munich"

Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("

Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Pros: "everything"

Pros: "Everything"
Cons: "Waste 3 hours in connecting flight."

Pros: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Cons: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."

Pros: "good atmosphere at the terminal"
Cons: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."

Pros: "Faster then any other airline. Supersonic jet ..."

Pros: "process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go"
Cons: "bus in Frankfurt"

Cons: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"

Pros: "Everything"

Pros: "All. Excellent experience."
Cons: "No complaints"

Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"

Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Cons: "None"

Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."

Cons: "The boarding process"

Pros: "Movies"
Cons: "Small leg space"

Cons: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"

Pros: "."
Cons: "."

Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."

Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"

Pros: "The flight attendants were quite personable and engaged."

Cons: "All good"

Pros: "Short flight"

Pros: "Clean and new planes. On time."
Cons: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"

Cons: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Pros: "Good experience, service was good, and attendants were courteous"

Cons: "Austrian airlines did not even notified us about cancellation."

Pros: "Fast flight , friendly staff , ok food"
Cons: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"

Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Pros: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Cons: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Pros: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Cons: "I really can’t think of anything I didn’t like!"

Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Pros: "Friendly staff with great service"

Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Pros: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Cons: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"

Cons: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Pros: "Direct connection"
Cons: "Meal is horrible"

Pros: "Short flight, no major issues."

Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."

Cons: "I can not afford first class tickets..."

Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Pros: "My flight from Vienna to Warsaw was fine."

Cons: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."

Pros: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"

Pros: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Cons: "Mediocre breakfast. Entertainment wasn't great."

Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"

Pros: "Plenty of food and drinks, pleasant crew"

Cons: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Pros: "Na"
Cons: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."

Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."

Cons: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."

Pros: "The food was very good! And the movies you could choose too."

Cons: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."

Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."

Cons: "Thay did not let us in the plane because they changed the name order on the ticket"

Cons: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"

Pros: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Cons: "The entertainment wasn't great compared to most international flights."

Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"

Pros: "In-flight magazine was interesting."
Cons: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"

Cons: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."

Pros: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Cons: "Food too salty; would've liked to see English subtitles for German language movies"

Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."

Pros: "I like the service,was great, flight was smooth,great team!!!"

Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Pros: "Very nice airplane and pleasant crew"

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Cons: "I congratulate the KLM crew!"

Cons: "Flight got delayed 30 minutes"

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Boarding was very slow."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "Crew was good"
Cons: "Food"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Good flight, arriving well on time."

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "Pleasant flight"

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "In flight food was enjoyable"

Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "was very quick"

Pros: "Easy Boarding"

Cons: "Two hours delay in the start."

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "The staff and crew"
Cons: "Nothing"

Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "delayed"

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"

Pros: "It was very comfortable"
Cons: "The crew was great"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "Quick and efficient flight. Crew very organized. Great language skills"

Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."