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I always fly Alaska. Unless they don’t go where I need to go. They are the best

Alaska changed their departure time 4 (!!!) times, then couldn't find my luggage from a direct flight from Spokane to Portland. There were 11 passengers who didn't get our luggage & had to wait 40 minutes for Alaska to find our luggage. Alaska should reimburse everyone their airfare for such inexcusable service.

Flight maintenance was on so that flight didn’t go able to fly out to Seattle and Inhad to get another flight,,

Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.

The agent changed my seat and upgraded me free. The flights are ALWAYS delayed. We sat there almost an hour while the plane was held for 4 passengers. I was then unable to make my connecting flight. This is why I dont fly alaska unless there are no more flights with delta

Flight was scheduled to leave at 6a and delayed for 5 hours due to “mechanical” issues. Everyone else on the flight received an email voucher for $24 of food for the delay, except for our group. Also the carry on luggage bins were full and the crew requested that everyone to pass their carry ons back up to the front while everyone was still standing. They gave no other direction and kept rushing the process. After all bags were sent up, they then asked for seat #s to go with each bag… They should have probably had everyone get to their sits and then pass the bags up in a controlled process.

My flight from Spokane to Seattle was delayed about 26 minutes. I arrived at Seattle Airport at 3:21. My flight to Idaho Falls left at 3:35 and you all wouldn't wait for me. I ran for the gate and It would have cost you probably 10 min to wait. Now, I'm stuck at the Seattle airport for 5 hours. I would understand if waiting put you 30 min behind or an hour but I checked into that flight, you knew I was coming, and that my flight was delayed.

Alaska Airlines has the best service of airlines I have flown the last couple years. I always choose them first.

I know there were a lot of delayed flights, mine from Portland to Eugene was delayed by 3 hours, but not from one employee was there a" we are so sorry about the delay or is there anything we could get you, I thought it was very un-professional and rude.

The flight was fine, but the Kayak app is terrible. I could not input my flight. I couldn’t use it for anything and it would not even let me try to add a seat once you purchased the ticket you might as well. Delete the Kayak app as far as I’m concerned. I’m done with kayak. Com

Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.

Not having a five hour delay with little notice! The crew was very kind, though, and just as tired as we passengers were. The flight didn't depart until nearly 1 am...and no reason was ever given.

Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix

Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.

I really like open seating. I hate that I've heard this is going away. This is one of the unique things that makes Southwest my goto choice.

They sent us to an airport way out of our way because they canceled our flight with no reason

I love no assigned seats and bags fly free. If Private Equity gets their way and forces Southwest to change they will be everyone else and I will stop being loyal to them. DON'T CHANGE YOUR BUSINESS MODEL!!!

Left GEG had the first flight of the morning and couldn’t leave due to broken plane then got redirected on to another flight which then I missed my connecting flight so they rescheduled my connecting flight then that one took off 3 1/2 hours late my 4 1/2 hour day turned into a 12 1/2 hour day

The people of SW Airlines really make it nice to fly.

More assistance and clarity for travelers with gate checking and lap children

Delta is the best. It was all very easy and on time.

Delay from Atlanta to Tampa was simply unacceptable. Multiple delays led to us landing after 3am. Worst travel experience of my life

I somehow thought my food preferences was saved to my account— everything had dairy and couldn’t eat anything.

Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.

The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ

It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.

Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.

Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!

Bottom seat cushion is almost non existent. Very uncomfortable seat.

First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.

Premium economy was worth it. Great seats and good food.

Flight be on time would be a good start. Then train your flight attendants to be attentive and friendly. This time they completely forgot my row for the measly snack! United, do better!

Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.

Very comfortable seating and the Flight staff were very attentive. The premium economy section that I was seated in was very clean, updated, and well appointed. I would highly recommend flying United Airlines as this experience was better than the Japan Airlines business class that I flew several months ago.

United needs to step up their game. Delayed flight leaving Seattle, San Francisco. Older aircraft, not very comfortable.

Had to cancel first flight because Airporter Bus took over 3 hrs to get to airport which resulted in an extra $378 dollar fare . Is there anyway I can be reimbursed for initial fare since it was not my fault? Sent from my iPhone EJ Ledet

Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.

They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.

Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.

I forgot to pre-order gluten free on a 16 hour flight, and I am pretty sure the crew raided their own lunches along with first class so I could eat on the flight.

I had to buy another ticket and you haven't reimburse me for it.

Wheelchair folks are great. Food not to my liking. Crew more interested in their lives than the passengers. Got the job done but just the minimum.

Smooth flight, on time, got to DFW early, crew was great, I was on row 11 so lots of room. Snacks were OK. We were pleased.

Flight attendants and crew were great! This plane was fine. It was clean and everything worked properly. Now, the gate change was not communicated. No text or information. It wasn't far with the gate change but it still changed without any communication. Not sure if this is on American or Kayakl. Also, internet was the worst. I would never have ATT. 3+hr flight and weak internet. I think I watched the commercials to get on at least 6 times. Terrible internet!

We did not have enough time to make our connecting flight. As a result, we were put onto a different airline for our second leg. The different airline was NOT comparable to British Airlines, and our arrival was significantly delayed. The actual flight on BA was amazing.

So excited very proud first of all I wanna thank kayak all updates very professional and fast alart And amazing cabin crew so nice to me they deserve big salute

Great flight - friendly and attentive team! Seats in coach were comfy, but a little cramped - but that is the case with all airlines ;)

Dreadful experience. Our flight was delayed more than 8 hours due to a maintenance issue and the assistance from rebooking was poor. I was travelling with a bad knee and needed assistance waited in one place more than 3 hours before someone came with a wheelchair. The woman next to me was a 91 year old great grandmother who had waited more than 4 hours. There were moments of support from the staff but it appeared as they were going against the direction of management. It was apathy, lack of ownership and dismissive responses with small moments of kindness and understanding typically from grey haired, female, veteran staff..

Everything was great except it became so hot on the plane I couldn’t sleep on my red eye flight. It didn’t really cool down till we started descending.

The Wi-Fi is more expensive on AA that other airlines and it doesn't cover the whole flight; it's by the hour. So, the Wi-Fi for the flight from Spokane to Phoenix is $45. They also charge for checked luggage, unlike airlines like Southwest. The only plus side was that there are power outlets on the flight, and you get a full can of soda, instead of a partial, like most other airlines.