Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Germany
Most visitors from Springfield need to provide a negative COVID-19 test result and/or quarantine to enter Germany. US travelers may be permitted to enter Germany if they are fully vaccinated with one of the vaccines accepted by the German authorities as valid proof of immunity. Unvaccinated travelers must quarantine for 10 days upon arrival.
Read more about travel restrictions for Germany
Visitors from Springfield will need to quarantine for 10 days upon entering Germany.
Visitors from Springfield must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 48 hours before departing to Germany.
Current regulations for vaccinated travelers to Germany: most visitors from Springfield may enter Germany but may still need to provide proof of negative COVID test.
Masks: Required in enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Seat comfortable"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "Great crew!!!"
Pros: "The crew was amazing."
Cons: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Attention to detail. Very professional."
Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "The plane was virtually empty and the service was good."
Cons: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Pros: "The food"
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Cons: "Chairs a little too small for long flights...."
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "On time and 5 star service"
Cons: "Seats are way uncomfortable and small"
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Cons: "my flight was delay 24 hours"
Pros: "I am taking Qatar on all international travels when possible."
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Cons: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Pros: "Helpful and frieendly"
Cons: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Cons: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "No problems at all!"
Pros: "Good staff and service"
Cons: "Require more leg room"
Cons: "Was told to move seat up and down repeatedly"
Pros: "Comfortable and easy"
Cons: "Departs in early morning"
Pros: "Seat space. Stevice. Terminal."
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "Flight was delayed"
Pros: "Crew very helpful"
Cons: "Was requested child meals at time of reservation but it was not available on the day of the flight. The crew tried their best to accommodate the kids.."
Pros: "upgrade flight"
Pros: "Staff was friendly and I was comfortable"
Cons: "Toilet was a bit messy. Menu can be improved"
Pros: "Economy seats comfortable, wonderful entertainment, current movies, great food, price very competitive and partners with two American Airlines for frequent flyer miles"
Pros: "Excellent. I had the same issue on this flight and the steward was very accommodating, which I appreciated very much, as I had not eaten for quite a while."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "The crew"
Cons: "The screen"
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Pros: "Great crew, comfortable and smooth flight"
Cons: "Getting home 5 hrs later than planned"
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "Comfort, service food and entertainment. What more can you ask for."
Cons: "Nothing. ]"
Pros: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Cons: "There was a boarding delay but flight still arrived in Hong Kong on time."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "Everything was good in this flight"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Food and snacks!!!!!"
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"
Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Pros: "The onboard crew were lovely."
Cons: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Cons: "These seats are small"
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Cons: "Very small leg room"
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Pros: "Staff was top notch in service and kindness"
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "100% best flight ever"
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
"Couldn’t have been better."
Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"
Pros: "The flight between Dothan and Atlanta was hot both ways - several guys were drenched in sweat by the time we got to ATL (which unfortunately is usually transferring for a longer flight elsewhere)..."
Cons: "If the Delta gate agent makes a change, make sure you get a printout of the changes... Our gate agent told us she had corrected a earlier problem (created when Delta changed our flight 2 different times within the month before our flight) and really created a mess with our seats on board, luckily one of the flight attendants was walking by when the gate agent told me and my daughter that she had moved us to the same row... Since, she has then given away our original seats... SMH..."
Pros: "Very comfortable"
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Cons: "My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed."
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Pros: "Crew, chairs, entertainment"
Pros: "Nothing horrible service"
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "No video screen"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "The flight was delayed over 5 hours."
Cons: "There was nothing I didn’t like."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Cons: "Crew wasn’t very friendly"
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "Plane flew perfectly peacefully!"
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "On time as scheduled."
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Seats were comfortable"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Service was great, flight was excellent"
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Pros: "On Time"
Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "singing crew member, especially nice for Mother's Day"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "Free wifi"
Pros: "Very nice airplane and pleasant crew"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Professional crew. Good simple check in."
Cons: "All of the less than good, obvious!"
Cons: "Delay due to strike"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "All good"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Very friendly and helpful crew."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "On time"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Short-hop flight, fit for purpose."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Comfort economy well worth the extra."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Great crew service. Among the best ever."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Cons: "Entertainment system was not working on all seats"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Incredible staff. Super polite"
Pros: "Staff were friendly and seats in business were super comfortable."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Entire trip was easy and comfortable."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "Amazing crews!"
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Crew was very nice and the food was excellent."
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Free snack and drinks. Good service."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "The inflight service"
Cons: "The 3 hours delay"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "the food"
Cons: "no room for legs"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Airlines flying from Springfield to Germany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Germany
Masks required on board, masks provided on flights from Springfield to Germany
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Germany
Testing for antibodies, testing for symptoms for flights from Springfield to Germany
Waiving of change fees. Search flexible flights from Springfield to Germany