Daily cleaning, installation of cabin HEPA filters on flights from Springfield to New Mexico
|August||Best time to beat the crowds with an average 3% drop in price.|
|October||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$433||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 4h 51m
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Scores according to KAYAK customer reviews
Pros: "@a very happy and people oriented crew."
Pros: "The flight attendants were very friendly and food for purchase was reasonably priced."
Cons: "There was no In Flight Entertainment seat back screens, which is unusual for a 5+ hour flight so the only way to watch anything was to download the GoGo app, which can only be downloaded on the ground and wasn’t even mentioned until after takeoff."
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Pros: "The crew was friendly."
Cons: "always delay!!!"
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."
Pros: "Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster."
Pros: "Good communication re: the delay, comfy seats, super friendly gate staff, great free movie selection"
Cons: "Not sitting at the gate on the plane for 2+ hours:("
Cons: "bus shuttle ride to plane could have been quicker. standing on a bus in the freezing cold with the doors open was a bad experience"
Cons: "Flight delayed 2 hours due to mechanical problems. Extra charge of $25 for each checked bag."
Cons: "I upgraded to first class on line. Paid w credit card. No upgrade when I arrived at airports. So wtf. Will check to see if you charged me. You could have let me know before hand."
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Pros: "Had all 3 seats to myself, Great service from flight attendants"
Pros: "The flight was on time, the crew was very friendly and the seats were very comfortable. Overall very good experience."
Pros: "I thought the flight crew was so great. They were funny and witty but very professional. They helped make the flight very pleasant."
Cons: "The only thing I was a little disappointed about is that they only offered food for sale once so by the end of the 5 hours I was hungry where the flight going to Oregon they offered food 3 different times."
Pros: "Everything was on time!"
Cons: "Keep it up"
Cons: "Too much time to board Seated away from my travel partner"
Pros: "The flight and crew were great. We had an early departure and early arrival. The flight was not full"
Cons: "My seat 4a I should have moved to 1 or 2 a"
Pros: "On time departure and arrival, friendly and helpful crew."
Cons: "I tried to get an aisle seat and was told that was what I was assigned when I checked in at Beijing. Even though it was in the Premium section with extra legroom, a middle seat is difficult for a 5' 11" person, especially after flying for as many hours as I flew. I was constantly bumping shoulders with people in the aisle and window seats."
Pros: "great job."
Pros: "Brian on my flight was a very professional and hardworking attendant!"
Pros: "The friendly crew"
Cons: "Would like to have gluten free good amd snacks avsilable"
Pros: "Everyone was very friendly."
Cons: "Very unorganized boarding. People standing everywhere and no direction given. There were free movies but you had to have an app and in order to download the app you need to pay for wifi."
Pros: "Professional staff. Very friendly. Flight on time and arrived early."
Cons: "Tiny seats. Extra cramped. Very uncomfortable for 5 hour flight. Not even enough room to work on 13" laptop. Wanted extra $80 for 4" extra legroom. Seems steep for not really much difference. Airlines getting too cheap and cramming people in. Had to lean against window just to keep from bumping person next to me."
Pros: "Had to pay for wifi (which I didn't) but movies were free and halal texted for free even though I dont know if it actually worked because I didn't get a response"
Cons: "When I went for boarding pass the people were sort of nasty, but at the end she completely changed her attitude and ended extremely pleasant."
Pros: "Sean was an excellent flight attendant!"
Cons: "Every flight with Alaska was delayed and the staff were not pleasant (except sean)"
Cons: "Flight was delayed"
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "Seat pitch reasonable"
Cons: "Return flight was 1.5 hours late."
Pros: "Free wifi and charging stations for each seat! Bot of my flights, Alaska landed earlier than expected which was awesome. Compared to other family members who took another airline(which was delayed and cancelled) this was by far the best!"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Pros: "The flight attendants made quite a few passes through to make sure everyone had drinks."
Cons: "We were very delayed in taking off because the copilot wasn't there. Many people had connecting flights and the crew did nothing to help them get off the plane first or give any kind of reasrrances that they could make the flight."
Pros: "From reservations to the actual flight and crew of the airline was great. I enjoy flying Alaska and recommend flying with them."
Pros: "Renting personal tablets for in flight movies is a good idea. Attentive staff."
Cons: "Flight boarded an hour late, stalled on the tarmac for another half hour."
Pros: "Fast, friendly, convenient"
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Pros: "The professionalism of the crew."
Cons: "I did not receive notice or a page of my flight leaving Boise. I was not in the airport long after arriving from Reno and I missed my original flight and I was right in front of the gate."
Pros: "Samples from local businesses, friendly flight attendants, the speakers weren't extremely loud when they were doing pre-flight safety etc, my Canadian debit card worked for in-flight service and I could buy alcoholic beverages,"
Cons: "The seats were too small and uncomfy/lumpy"
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Cons: "Had to change my flight- $125 cancellation fee is almost as much as the flight itself. At least let people use their credit on Alaska like Southwest does! Makes me hesitant to ever book with them again."
Pros: "Great service , great crew members treat you with so much respect and help you the best they can. They need to train the staff from America Airlines."
Pros: "I did get to Detroit !! even alittle a head of time too!!!"
Cons: "no movie or music"
Pros: "Clean, newer airplane with nice layout and pleasant interior. This was a red-eye flight, and the crew was considerate with the announcements and use of lighting, minimizing disturbances to the passengers. I have been on similar flights on other airlines, where the pilot felt the need to update the flight status every hour."
Cons: "Full flight, so there was little wiggle room."
Pros: "Alaska has great customer service, friendly people, and haven't screwed up my flights yet."
Pros: "Friendly and courteous attendants"
Cons: "Delayed boarding"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "The crew was not overly friendly"
Cons: "Breakfast could have been offered."
Cons: "Drink service"
Pros: "All was great!"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "Lift off and landing was excellent"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Nothing horrible service"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Pros: "crew found me an outlet for laptop"
Cons: "No WiFi. Little service."
Cons: "I fly regular this was an excellent flight"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "Friendly crew and on time flight"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Cons: "Both Virgin plans needed a deep cleaning."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "It was a short easy flight that actually landed early."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Excelent service"
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Excellent piloting and cabin crew."
Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Pros: "I have always kinda shied away from delta, but I have used them the last two times I flew. And I will be using them in the future! Friendly and professional!"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Cons: "Old 747 ER needs to be junked"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Cons: "Seats are hard. Sat in the exit row."
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "The airplane"
Cons: "Poor food"
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "The two native born Senegalese boys, aged about 8 or 9 were delightful, energetic, generally well behaved."
Cons: "They understood my poor French but I couldn't understand most of theirs. They needed a great deal of help with eating the adult meals they were served and using the entertainment system. At first the flight attendants did little if anything to help. Later after I pointed out the problems we were having they were better. Such young ones needed better supervision and meals easier to eat than they received. I needed less stress on the long 8 hour flight. This was not quite a Sky Priority Comfort Plus experience for me."
Cons: "Food and drinks"
Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"
Cons: "Passenger that sat next to me occupied part of my seat."
Cons: "No había espacio para equipaje arriba."
Pros: "Everything was generally great I don’t have any complaints."
Cons: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
Pros: "It was on time!"
Pros: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
Cons: "Entertainment cold have been provided for the clients"
Pros: "Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly."
Pros: "The seating, the comfort, the entertainment, the complimentary food, the drinks. Everything was great with American Airlines."
Pros: "Kind crew, smooth flight"
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Cons: "5hour flight should have a meal"
Pros: "Pleasant flight crew!!"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Cons: "I am glad I am still alive"
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Cons: "Had a 4 hr layover due to a bad tire. Waited 3.5 hr for them to get a tire....seriously!!!!! That’s not the only flight I’ve been delayed on with AS due to maintenance problems. Each time it seems like it could have been handled in a more efficient way and time! Very Disappointed!!!"
Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"
Cons: "Flight delayed two hours."
Pros: "How nice the landing was. And how really sort it was"
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "Great and friendly airline crew"
Pros: "Crew aircraft and was given an exit window seat no charge"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Cons: "Seats are small and not ergonomic"
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Pros: "The process of boarding, baggage check, etc"
Cons: "Sitting next to a bunch of crying babies"
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Pros: "clean and newer airplane"
Pros: "Less lay over need pleasent crew"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "We flew directly from Madrid to Miami with IBERIA"
Cons: "The lack of leg space didn't know it was that bad."
Pros: "The flight was on a Boeing 737 plane with IFE at every seat. I found that very helpful and watched movie and a half."
Cons: "The Priority experience at JFK is not quite Priority - just 1 TSA agent checking priority customers and not all the time - if the security line is full, no one moves."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "Good entertainment for an overnight flight, and good food"
Cons: "Lost and damaged bag"
Cons: "Flight has to stop over to refuel (unplanned on a "non-stop" flight). TV entertainment was bad, inappropropriate and boring. Personal entertainment monitor did not work for the first leg of the flight. Got to final destination 2hrs after schedule. No food for international flight, even considering an additional 2hrs on top of the 6.5 hr flight."
Pros: "The flight was on"
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Cons: "They should have stopped the connecting flight when we got delayed."
Cons: "More space on the flight"
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Cons: "Bigger seats and food service"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "Fast easy."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Crew was friendly and efficient."
Pros: "On time!"
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "On time, not crowded, seat with enough space, responsive screen and good sound"
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Pros: "It was a bit less expensive at first, but the charges added up quickly. My only complaint really is that the booking was through Air Canada and the flight was operated through United Airlines. It wasn’t a problem for me but if you only have a Visa debit card and want to pay for checked bags online, this is not possible to do online prior to checking in. You also can’t check in to your flight as you would normally, you get the last available seats and have to pay for any seat changes. All in all, I’d still book through Kayak but I’d make sure that the flight I booked was through the company that operates the flights. It’s will give you more options when checking in to the flight."
Cons: "I was put through a third party airline that had no control of the final booking procedure that I was used to. I could not choose seats or add checked luggage on my visa debit, I needed a credit card. This wasn’t a problem but it could pose problems for some people."
Pros: "Being able to charge my phone."
Cons: "Cramped, the only thing they gave us to eat was a cookie (literally ONE cookie. Unless you paid extra - it was a six hour flight, even southwest gives you free crackers and peanuts), the WiFi was ridiculously expensive, they don’t give you a lid for your hot drinks so my tea spilled all over my lap."
Cons: "Same as the above"
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "No problems with connections or staff who wheeled me from place to place."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Cons: "Finding gate area too far and kind of hard to find assistant to help u"
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "I slept the entire time."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."
Cons: "Poor Steward. Very unfriendly"
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Pros: "The United employee @ the check in desk was nice enough to find me another flight the next day (since I missed my flight by minutes)."
Cons: "The seats were very narrow & tight. I am not a big person nor was the man seated next to me & he had the same complaint."
Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Pros: "The crew was very capable and efficient and fast with serving food and drink."
Cons: "I was still a little hungry after the second meal - the sandwich could have been bigger or maybe add something to go with the sandwich."
Pros: "Didn't like that we have to pay for everything like food & tv"
Cons: "Flight was delayed 3 hours and 45 minutes because engine did not start. Had us deplane. Caused us to miss our connecting flight and we had to wait 6 hours for another one."
Cons: "Plane was small with very loud engine"
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Pros: "I like the room spacing of seats and it wasn't over crowded, it was clean and the flight attendants were very friendly. I could not asked for a more comfortable seat being in economy seating."
Cons: "I have no complaints I truly felt comfortable and safe."
Cons: "The crew was pretty rude on this flight for some reason."
Cons: "Haven't left Houston yet so I wouldn't know how the flight was."
Pros: "Short flight and ran on time."
Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."
Cons: "didn't make the flight"
Airlines flying from Springfield to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to New Mexico
Masks required on board, masks provided on flights from Springfield to New Mexico
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Testing for antibodies, testing for symptoms for flights from Springfield to New Mexico
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