Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day.
UA supervisor literally said, “It’s not our fault so now hotel assistance and you have to leave airport. When I asked what we should do since all the hotels were booked he said, “You can go anywhere you want to go but you can’t stay here.” Callous, uncaring, worst experience since I was in Desert Storm!
Crew was great and took care of my carry-on as all the space near my seat was full, so she brought it back to the front and stowed it for me.
Seats were small, as typically horrible on flights these days. In-flight movies are normally free over a 5 hour flight, but that didnt seem to be the case, not a bad thing as overnight everyone slept, however my screen was unable to shut off so we had to cover it with a blanket to block the light.
Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation.
Standard, quick domestic flight home. Nothing special.
Springfield-Branson (SGF) United States
San Jose Juan Santamaria Intl (SJO) Costa Rica
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