Fine not above and beyond as I had a connection that was delayed due to maintenance
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
Flight was delayed. De-icing took a while. When we landed had to wait for another plane to vacate our gate. Just an overall bad experience.
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Flight was canceled 12 hours before take-off due to “weather”
We were told our seats were switched which put us in row 1 instead of 12. We were not able to keep our personal items with us. This caused us not to be able to have our gum to pop our ears and we weren’t able to get our iPads out due to the seat belt sign never turning off.
Boarding was quick and efficient. My screen didn’t come on and everyone else had theirs working so a little bummer but it was a short flight!
Onboarding - it would be great to see on the screen what group they were boarding. It was very confusing on who was boarding (even though they called it out) they were not clear and the space to board was strange.
Perfect airline, super friendly, great service, tasty food. Would fly again.
Not great!!! Seats in Business class were horrible; no cushion!!!
No entertainment since it was a 3 hr flight. Good leg room for economy.
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Getting boarding pass for international connected flight was a hassle. Huge libe to get boarding pass after two connected international flight is excessive to put someone on stress. They should provide online checking for all flights
The flight was delayed more than 1.5 hours. Phone calls to united did not satisfy our need to get to Chicago to met family for fight to europe. I was told the flight was booked thru luftansa and united could not make adjustments. When call luftansa they were unaware of the significant delay on the united flight out of mci. They would not authorize a flight change. We went to the airport, as if we would be flying as scheduled, United checked us in, as if our flight would leave as scheduled. We took our bag to be checked to the baggage drop and the agent their confirmed our flight was significantly delayed. She worked for 30 min to get us on another flight. We ended up flying to Denver then to Munich. The rest of the family that flew to Chicago for our meet up and flight to Europe ended up flying to Munich alone. We meet up in Munich for our last leg to luxembourg. In luxembourg we learned on bag was scheduled on our delayed flight. The flight was canceled and we did not receive the bag in lux. We filed a lost back claim. Now 3 days later we STILL do not have the bag. It is apparently in luxembourg and they maybe tried to deliver, however the names on the door of the air b&b do not match the name on the baggage claim so the French speaking delivery person called no one could understand him so he took the bag and left. My brother, traveling with me under a different reservation , has been without essentials for 3 days. One or all of us has stayed "home" each day waiting on the bag. Today was my turn. Delivery window was 10:30 to 2:30. No attempt to knock or ring bell. After the hang up call, my brother called me and told me to check the door. There was nothing there. No sign of attempted delivery, no delivery man, nothing. Being unable to change clothes and having family members take turns waiting on a bag that never comes has ruined this family vacation. Thanks United/Luftansa
The flight left an hour late and no explanation. Food was basically a few snacks out of bags and tiny cup of soda. Crew was pretty friendly.
The The check in process was terrible on both ends. It was not clear if we should use the United, Lufthansa, or Aragrant number. It took over an hour to check in on the front end – and then at return the Lufthansa online check in failed multiple times and only after two calls to their phone number could we accomplish the task. The link to the Kayak site provided no access for check in. This difficulty and ambiguity on both ends will affect our interest in using Kayak for foreign travel in the future.
You lost my bag then waiting on the phone for 30 mins for customer service just to be directed to call another number
Boarding staff, crew and food needs a lot of improvement!! It was awful Aircraft was old with minimal legspace
Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service
Business class to Istanbul. Packed flight. Cabin crew seemed incapable of differentiating between economy and business passengers with regard to access to the WC which meant whole flight I had people standing in aisle and leaning into my aisle seat, queueing for the front WC. Crew put it down to a lack of curtain between the two classes. The seats, for a 3hrs55 min flight were just standard seats with middle seat unoccupied. So nothing special apart from the food, which was mediocre. Aside from the roast chicken dinner (‘special’ traditional British menu option, which looked poor but tasted good I gather). However 2 king prawns does not make a main course salad.
Our flight from ORD was cancelled and BA rebooked is on a flight that originated before the time that they booked us on it. They did not realize we were already arrived in Chicago. Then American Airlines helped us get checked in to the new flight (the one BA assigned to us) which flight we did take although it was delayed about 2 hours, and our assigned seats that we paid for - on the original flight- were lost we did at least get to sit together. It was not too painful for all the changes and we made it to the UK alright though all in all with all the delays and cancellations the flight took about 20 hours to get us here.
though there was space in the cabin they asked us to check in our trolleys. As a result lots of things arrived damaged in Larnaca. They were fragile. When we asked the attendants why that.....they said talk to the captain!!! Unbelievable!
Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets
I asked for a wheelchair. I have a back health condition. I had to walk a lot
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
Boarding ,checking in was easy and quick . Comfort was not good.
The flight and the staff was excellent. Only bad thing is no entertainment and you have to pay for anything other than water.
Flight departed 45 mins late Crew great Food items missing from breakfast
