Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "On time"
Cons: "Seat power charger didn’t work"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Cons: "Food offered in first"
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "Nothing horrible service"
Pros: "More room in Delta Coach than other carriers"
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Cons: "No food or drinks"
Cons: "My flight was two hours late."
Pros: "Plane and staff was comfortable"
Cons: "Weather delays resulted in me being rebooked on a flight nearly 6 hours later, even though there was a connection within 2 hours"
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Easy, fast boarding. We arrived early too."
Pros: "Great customer service"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "Arriving to the destination"
Pros: "Seats were comfortable on the smaller plane"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Liked that they were able to update our seats so we could sit together (spouse,baby,& I)."
Cons: "That the flight was delayed more than they informed us & it appeared that the gate crew did not know how to work the ticket machine & we waited to board with our daughter for 20 mins."
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"
Cons: "Small cramped and uncomfortable plane."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Some of the crew members were not very friendly. AA gave us seats that were not next to each other despite the fact that we were traveling with a one year old baby. The flight went well overall but these small things were not easy to navigate.
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Cons: "Power outlet cover was busted. But it worked."
Cons: "rerouted through Philadelphia."
Pros: "They were rude, unhelpful and I will NEVER travel with them again. In fact I canceled my ticket entirely and booked with another airline at the airport."
Cons: "Lows you customer service"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Cons: "51/2 hour delay!! Should have brought in another plane."
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Cons: "On time slept the whole way"
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "We landed an hour early, which I have never experienced all the times flying into LAX. Entertainment had a bunch of new movies to kill the flight time."
Cons: "Airplane was very warm temperature wise. We landed super early, but had to wait almost 30 minutes for a gate to open."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Pros: "clean and newer airplane"
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "Flight was late. More than doubled my layover time"
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Cons: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Fast n easy flight"
Cons: "It's still flying"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Pros: "Fast easy."
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Cons: "The flight crew cavalier attitude by not coming on to apologize"
Pros: "Late leaving Houston, but the pilots did a great job landing in very windy conditions."
Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "On time and efficient."
Cons: "I’m still hungry. Walking halfway round the airport to get to my connection destroyed my eating time. I hate that food has been removed from domestic flights. Another long walk from landing gate to transportation while still hungry."
Cons: "Flight was canceled"
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."
Pros: "Good crew"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "It was smooth and enjoyable."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "Much nicer flight attendant than my last united experiance . 45 minute flight so not much to tell"
Pros: "The lady crew member was so sweet and kind."
Cons: "The first seat on the plane you couldn't see out the window because it was blurred with dirt or something, there was no foot room"
Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Pros: "This flight was a complete change. We boarded quickly and I and took off on time."
Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"
Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Second flight was a million times better"
Pros: "People was very nice"
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Cons: "Was not happy to have to make 2 stops"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "They have a snack and a drink on such a short flight."
Pros: "Basically good, except for delay."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."