Pros: "Quick, quiet and comfortable"
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Pros: "Most of them were nice and willing to assist on the plane with nice smile and everything. There was this one lady who was being very arrogant,rude and also not nice with a bad attitude I asked for some water and ice she was being defensive about that. The other two were nice but her not at all !"
Cons: "Make sure the flights attendants do not give the people flying an hard time when they ask for something if they ask is because they need it dont make a big deal out of it plus they say that if we need anything let them know me needing some water and ice should not be an issue"
Pros: "none stop fly,"
Cons: "could have more route to other cities"
Pros: "The crew was amazing but the communication could have been better with the flight."
Cons: "The flight was very turbulent. Upon approaching NYC-JFK the aircraft was bouncing all over the place. The aircraft was given a cleared for landing however I assume the flight speed and the winds was so bad that the aircraft aborted landing at approximately 50 ft from the ground and took back off."
Pros: "Great legroom"
Cons: "Could not connect to Internet."
Pros: "The crew were really nice. And there was a lot of leg room which is good because I have long legs."
Cons: "nothing at this time"
Pros: "Professional and personable. Nice job."
Cons: "Departure time was changed 7 times. Many times these changes were back and forth to earlier updates creating confusion."
Cons: "Evetying was excelent"
Pros: "Nice room"
Cons: "Food service"
Cons: "Landing took almost an hour circled back to Rhône island 3 times. Staff was beyond rude . Worst flight on jet blue ever"
Pros: "Friendly Crew, on time and orderly."
Cons: "Plane was old. My seat did not recline, and the audio jack didn’t work"
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "Nice trip affordable price"
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "I had my 3 hours wasted. All or some TV are busted and doesn't work. It's loose connection as front seat move sometimes you see sometimes you don't. I used to book JetBlue only bexause.tbus is the only airline that offers TV service and but it's time has changed and service has degraded as it seems. I would recommend to fix the TV and or at least put bigger screen. I fly from India to Dubai that is same flight time and they offer same service that they offer in their emrites double floor plane except smaller screen but same function. I am disappointed with the entertainment service and going forward I would not be willing to go with JetBlue unless I don't have any choice. Thanks Neo"
Pros: "My flight on Jet Blue to and from Jacksonville, Florida was excellent. On the way down I met a gentleman who shares a lot of my Masonic interests and on the return flight I sat next to a gentleman that has a military background that allows him to help people who are trying to complete their high school education."
Pros: "Crew was good. They’re just doin’ their jobs."
Cons: "2+ hours late due to maintenance issues at gate, no contingency plan. No free food on board for 6hr flight at dinner time. No effort to even give a token apology gesture for the delay."
Pros: "We were very happy with practically everything with our first impression of this airline as well as the customer service."
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Pros: "We were delayed by over an hour on our flight to Bosand then delayed, undelayed and then sat on plane waiting for another crew for over an hour. Jet Blue we expected better from you."
Pros: "Extra legroom was a bit expensive but excellent. Crew excellent as usual and seemed to like what they were doing."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Pros: "Absolutely great leg room."
Pros: "Nice crews"
Cons: "Delayed nearly 2hours"
Pros: "the take off"
Cons: "the landing was very rough"
Pros: "Friendly crew & pilot!"
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Cons: "My flight out of Seattle was delayed because of storms in NYC. Thus, when I did get there the LATAM flight to Lima had left. I had to purchase another ticket from Avianca since there was NO oNE at the LATAM desks. I,d like my money back."
Cons: "Plane was 3 1/2 hours late."
Pros: "Though the flight delayed they were on time frame."
Cons: "Communication was perfect."
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Enjoy watching any TV channel"
Cons: "BUT, no closed caption because I am deaf!"
Pros: "There was a great flight attendent who had a smile the whole flight. He also was very friendly and always making sure I had what I needed."
Pros: "Flight was on time. Crew kept us informed. Plane nice and clean"
Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Pros: "Crew was honest and helpful and doing their best"
Cons: "They weren't thinking about our safety and security in getting us home. We got diverted to Baltimore when we shouldn't have taken off in the first place, the second time. And we were left with no safe options to get home!"
Pros: "Efficient boarding, capable crew, mbetter than standard free snack options. Decent amount of leg room due to it being an older plane."
Cons: "Could have used another round or two of water/beverage offerings as the cabin air is always so warm & dry. Disappointed in lack of power source for charging devices on such a long flight, but the plane seemed way too old to accommodate that."
Pros: "Be on time"
Cons: "Potential delay"
Pros: "Great service, on time, smooth takeoff and landing. Perfect!"
Pros: "Everything...great service, communication and very professional"
Cons: "Nothing, it was excellent!"
Pros: "Flight late. No food or entertainment"
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Pros: "All I saw on the screen and the smiling flight attendant."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "We loved the service and leg room!"
Pros: "The crew was nice."
Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Pros: "Everything was good starting with boarding to disembarking airplane. Crew was respectful and the airplane seemed to be clean in general. I’m flight entertainment is excellent and made the flight seem a lot shorter."
Cons: "Boarding pass has specific alphabet zones but boarding was done via cabin number which was slightly confusing. I didn’t realize that zone E is part of cabin 2. I think more clear instructions should be given."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Cons: "Crew wasn’t approachable"
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Cons: "Ac not working at last 30 minutes of flight."
Pros: "Great. Love first class whenever price allows."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Crew was friendly."
Cons: "Seats are uncomfortable. Very little legroom."
Pros: "As expecred."
Cons: "Chaotic boarding process."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
Cons: "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "I thought the seats were pretty decent."
Cons: "I was not able to checkin online"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Cons: "Terrible logistics. Stuck on tarmac because they couldn’t clear the previous plane out of the gate. Fellow passengers missed their connecting flights."
Cons: "Same old tiny uncomfortable commuter jet."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "On time. Friendly and attentive staff."
Cons: "rerouted through Philadelphia."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"
Pros: "Great seats in first class"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Cons: "Flight was cancelled with no compensation"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "Everything went smoothly."
Pros: "The flight was what one would expect from a domestic airline. They did provide free movies/tv which was nice. It was one time to leave and on time to arrive."
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Pros: "everything was on tyime"
Cons: "Delayed a total of four hous!"
Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Pros: "Smooth - trouble free - calm process"
Pros: "Great first class staff."
Pros: "On time arrival"
Cons: "Everything else"
Cons: "Everything was great."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Non stop"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No food or beverages for me. I slept comfortably on my flight"
Cons: "No wifi, no headsets to listen to tv"
Pros: "Plenty of leg room no entertainment so I dozed."
Cons: "People stuffing oversized bags in overhead."
Pros: "The movies"
Cons: "No Food"
Cons: "3 hour delay due to maintenance issues on two planes."
Pros: "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
Cons: "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "Thanks for the free cocktail"
Cons: "Flight was canceled"
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Pros: "Good crew"
Pros: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Cons: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Pros: "It was smooth and enjoyable."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Cons: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "Everything was good"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Online movies and TV"
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Second flight was a million times better"
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Staff could be friendlier"
Cons: "Flight was more than an hour delayed"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Cons: "SERIOUSLY, no WiFi purchase option??!"
Pros: "The flight attendants were pretty nice and attentive. The captain was good at keeping the passengers updated."
Cons: "The 2 hour delay was not fun while we sat waiting on the airplane. I realize this is not the crew’s fault."
Pros: "The crew was great. The flight was smooth and comfortable. I paid $25 extra for extra legroom and closer to the front... and an aisle seat. It was totally worth it."
Cons: "The flight was delayed 2 plus hours."
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Cons: "Cheep and with all the things I paid wxtra next time I will fly regular airlines"
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Cons: "The flight from St. Louis to Orlando was delayed therefore the flight from Orlando to San Juan was also delayed and I was not given a chance to go home. My only option was to receive a $20 meal voucher and wait in the airport another 24 hours. The staff was rude and there was no communication between one flight crew to the next. Worst experience ever and I'll make sure to tell all my friends and relatives never to use your airline."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Pros: "Started with the nickel and diming during check in. The app wouldn't take my card so I had get on the website. Apparently buying the ticket doesn't give you a seat, you have to pay extra for that. Taking more than a laptop bag or purse, that's extra. Right there, your low fare is shot to h#ll. Definitely check the hidden costs before booking. Then came a 5 hour delay of the flight, apparently the plane had mechanical issues at it's previous stop. Frontier provided $10 meal vouchers, which doesn't go far in an airport. Seats don't recline at all and you feel like you're in a cattle car. The seat back tray is about 6" and doesn't hold much. The combination of turbulence and a pilot yanking the plane around during landing brought out the air sick bags by several passengers around me. Then on the ground, he was racing around and taking turns like an Indy500 race car. I seriously thought he was going to do a handbrake turn into the parking spot. Frontier provided vouchers worth $100 per ticket for the flight, but only good for another Frontier flight. I don't think so..."
Cons: "Several hidden costs. Uncomfortable seats Rough landing"
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "Friendly staff."
Cons: "Unaware of check luggage cut off"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "The leg room was very good. The flight was right on time! The plane was neat and clean. The price was the best. Nice crew."
Cons: "I'd have liked a drink and a snack since the Starbucks next to the site was so slow I stood in line 1/2 hour and left without getting to the counter for coffee! Doesn't everyone take luggage - just add it to the ticket price so one can know the actual cost."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "On time, boarding was efficient. crews were good."
Cons: "No free stuff, not even water or magazine!"
Pros: "That the staff was really friendly."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Cons: "I will never again fly frontier. Terrible customer service. They know it and they don't care. Their philosophy is well we are so cheap it doesn't matter what we do to customers they will still fly with us. Well not me. Frontier you have lost my business forever"
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "Quick, reasonably comfortable flight, however....."
Cons: "This was the 12:30am red-eye from Las Vegas to St. Louis. Flight was delayed until 2:20am. Fine, flights get delayed all the time. It is worse when everything in the airport to kill time is shut down, but I digress. Then the plane comes in around 2am, everyone on the flight gets off, then the announcement comes that they don't have a crew for our flight now, and we will have to wait until 9am for the next flight. Whoopsies! This is no longer a delay -- this is a major F-up by Frontier that affected dozens of already very weary customers (the staff admitted to it being a flub). Once boarded, people complained, as you'd expect, and one stewardess responded "Well, you can pay $400 with somebody else, or pay under $100 here." THAT was your response?? She was stating a fact, I realize this, but that was the wrong answer at the wrong time, lady. I know you get what you pay for, but my expectations don't go completely out the window. And don't be proud to be a F-up airline that merely exists on its price point. It's one thing to be one, it's another thing to wave a flag about it. And the cherry on top is what Frontier did to make it right. Another steward on the plane explained how rare this phenomenon is that we just experienced. Well if it really is rare, and inconveniences their customers to this degree, you would expect them to take strong measures to make it right, no? Any restaurant would, a car rental would, etc, if it was such a rare mistake. What did Frontier do? $7 breakfast voucher. Just punch us in the face next time. There are people that have powered through your barely-existent customer service, and those "gotcha" fees that first-time customers run into (at least Frontier hopes they do), and still liked your airline. Then you go and do something to drive even us loyals away. All you had to do was do what airlines run by thoughtful human beings do and issue flight vouchers during this rare mistake, and it would have been a microscopic write-off. Instead -- face punch, and "justification" behind it of all things. Unreal Frontier, even for you."
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "Price Crew was very polite"
Cons: "The boarding was very unorganized. When I got to my seat, a pre-boarder had already taken my spot and was very rude about it. Since I had to sit at another seat and take another person's spot, there was a lot of confusion going on. Upon arrival to the destination, they made us sit down again for 20 minutes because they "had to re-accommodate the plane" and they never even moved the aircraft. Never again, it's worth paying extra at other airlines."
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "Flight delayed an hour"
Pros: "The folks at security check were attempting to add humor while keeping the lines moving."
Cons: "The guy who took our checked bag had no personality. He never even looked at us."
Pros: "The crew was friendly and nice"
Cons: "No entertainment and need better bag policies with prices"
Pros: "Cost of flight that's it!"
Cons: "Had to do add ons such as , seat, bags and even a soda , may have been same cost on another airline ."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Pros: "Free baggage for military"
Cons: "Loud announcing and not classy attempts to upsell us during the flight"
Pros: "The seats were comfortable...the air conditioning cool when loading and during flight."
Cons: "There was not a gracious word spoken about the inconvenience of the 2 hour delay. I have flown many other airlines and this was appalling. Not a thank you for flying with Frontier either. Probably will not choose this airline ever again."
Pros: "Worse than Southwest Airlines. Uncomfortable."
Cons: "Uncomfortable seats and crew didn't smile much."
Pros: "The rates were less expensive so I guess you get what you pay for, but at the gate bag check was 40 per bag, I was expecting more in the realm of 25. (Yes I know I should have checked online) then we get to the gate and the fight was over booked and delayed. When we tried to communicate with the staff about questions pertaining to connecting flights they seemed unable/ unwilling to help. Overall not worth the discounted rate."
Cons: "I really think the baggage fee is way over the top. And perhaps a little customer service training for your people"
Pros: "I like thevery timely boarding and my flight itself was good."
Cons: "Didn't like that I had to to put for coffee heck that I had to pay $40 for a carry-on. The tickets for that flight when I bought it was only a few dollars cheaper than delta. Of I wouldve known they charged for everything I would have went with another flight. Despite the extra fee it was ok"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "This was my first flight on Frontier Airlines and I had set my expectations very low because the airfare was so low. The plane was spacious, very clean on the inside, the seats were very comfortable, and the staff was very friendly."
Cons: "I have no negative comments."
Pros: "Like that fact of none stopped"
Cons: "I didn't like the fact that everything needed a credit card"
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."