Daily cleaning, installation of cabin HEPA filters on flights from Springfield to South Carolina
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Scores according to KAYAK customer reviews
Pros: "Free novies"
Cons: "Food service and better social distancing"
Cons: "Flight was so delayed that we missed our connection"
Pros: "Flight attends are very friendly."
Pros: "I got there in one piece."
Cons: "More legroom"
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
Pros: "Flight was delayed, and unclear why."
Cons: "going through customs at the airport until barcelona takes in inordinate amount of time."
Pros: "Crew was fantastic!"
Cons: "Go go in flight and in flight video not working for majority of flight."
Pros: "Sweet new plane."
Cons: "Late. Plane was only about 1/3 full but husband and i were seated five rows apart."
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Cons: "The food choices were terrible"
Pros: "Staff at departure gate desk were great at announcing changes and relaying info regarding the delayed flight. Drinks were offerred although the flight was short. Flight attendants were friendly. My checked luggage arrived early and I was notified so I didn't have to wait."
Cons: "Flight was delayed."
Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "It doesn't have anything to do with AA, but TSA processing at Orlando International is very slow."
Pros: "On time and quick."
Pros: "Leg room and seats were comfortable,"
Cons: "Hidden bag fees"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "The crew was sensational. Everyone really loved working for American, which tells me it's an employee sensitive and supportive company, and that is reflected in their attitude which is what makes my trip so pleasant. I love the darkening windows - great for daytime flying back from Europe when the whole plane becomes tranquil! Food was very good on this flight! Pilot spoke very clearly and was very informative."
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Nice amount of leg room!!!"
Cons: "had tons more room on a domestic JetBlue flight than I did on American,."
Pros: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Pros: "That we arrived safely and that the flight attendants were nice"
Cons: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
Cons: "Food, beverages, service"
Pros: "Loved the entertainment features. Great movie selection!"
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
Cons: "Took forever"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "The plane was clean and the crew was ecxellent"
Cons: "Very skimpy on room in and around eat. Aisle very narrow."
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Pros: "I made it safely to my destinations and in a timely manner"
Cons: "The lack of space to breathe. Being herded like cattle to our seats."
Pros: "Very timely. Boarding, take off, landing - all on time"
Cons: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "Flight was on time and boarding went smoothly."
Pros: "Business class seats very comfortable and private"
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Enjoyed the rare opportunity to fly first class."
Cons: "Did not appreciate being delayed 30 minutes because flight attendants did not have enough rest time. Inconvenience 183 for the sake of 4 employees. This is the second flight in 1.5 weeks I have been on delayed by crew not on time."
Pros: "Good customer service but to be expected"
Cons: "Horrible bin space Sitting arrangement southwest has better system including free baggage"
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"
Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."
Pros: "I would definately fly with them again."
Cons: "I did not like that they changed the seating arrangments & my husband & I were not able to sit anywhere near each other."
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Airline gate attendent gave us the wrong information for the connecting flight and we nearly missed it"
Pros: "Friendly crew"
Cons: "Leaving crying babies at home..."
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Cons: "Flight was late and missed connection. had to stay overnight"
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "Quick flight"
Cons: "United flew late and we had to RUN to new gate for connecting flight. Old small jet. No phones could be on. Odd folks drug their dog on board and were asked to put it on the floor. ... oh no! !!!!"
Pros: "On time. Very nice flight attendants."
Cons: "They switched my preselected seat, without my permission, and gave it to a flight attendant that was traveling. I dont understand why she couldn't sit one row behind my preferred seat."
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Cons: "Omg, food was awful. You guys should try to eat it. I think you can't eat it. I have never eaten like this food for my life. Awful!"
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Cons: "Check in was a disaster!"
Cons: "The flight was canceled because of the weather and then I have to wait more hours in the airport for the next flight.."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "The crew was great and the pilot kept us informed the whole trip."
Cons: "The seats are extremely uncomfortable and there s no room to move. The seat in front of you is so close that watching the TV is uncomfortable. The seat pockets have no room for anything - a bottle of water doesn't even fit in them."
Pros: "Free carryon"
Cons: "Couldn't figure out wifi"
Pros: "Boarding , good communication"
Cons: "Crying baby + woman behind me non stop talking very loud during flight"
Cons: "No food no entertainment"
Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Cons: "The cabin smelled like an unflushed toilet. That should be enough!!!"
Cons: "The personal entertainment was not working."
Cons: "Sat in plane on runway for an hour"
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Pros: "Very uncomfortable turbulence, not your fault, boarding was smooth, checked my bag for free, got it right away at destination after stopover"
Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Pros: "Flight got cancelled after a 10 hr delay. No compensation offered. Told us too bad so sad. Pushed us off onto American and acted like they were doing us us a favor. Today was the day I swore my allegiance to Southwest Airlines. I don't care if you gave me a lifetime supply of flights and the CEO, your business model pales in comparison to that airline. Disgusted is the only word I can use to describe my experience. Save the hassle, use southwest even if it costs more."
Cons: "Everything. Worst travel day ever"
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "Friendly crew"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "Both domestic flights got cancelled. I lost the first day of my vacation and had to miss an extra day of work on the way home."
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Cons: "The Gate was changed several times with very poor announcement. Entertainment is N/A on these type of flights."
Pros: "Loved that it was an empty flight"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
Pros: "I'm home safe"
Cons: "The delay"
Pros: "Once I was on the flight it was fine except for the food which was decent"
Cons: "On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United."
Cons: "Everything. Rather than a new delay each hour and being stuck at the gate would rather just have a set delay time later in the future so you can make other arrangements in time."
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "I liked that it got me to my destination"
Cons: "No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "That it was short"
Cons: "Boarding a small plane on a cold rainy day by waking along the tarmac out to the plane. umbrellas are wet and wind insures passengers are wet before getting on board. A experience I hope to not relive. Oh drop the Asian "Style" snack and bring back peanuts"
Cons: "Had an extended overlay because of an overlap booking with our pilot. He was on another plane that wasn't due to come in until two hours later."
Pros: "Trip was on time and a good experience overall."
Cons: "No Coffee"
Airlines flying from Springfield to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to South Carolina
Masks required on board, masks provided on flights from Springfield to South Carolina
Social distancing seating
Middle seats unavailable to book on flights from Springfield to South Carolina
Testing for antibodies, testing for symptoms for flights from Springfield to South Carolina
Waiving of change fees. Search flexible flights from Springfield to South Carolina