Daily cleaning, installation of cabin HEPA filters on flights from Springfield to South Dakota
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Scores according to KAYAK customer reviews
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Cons: "Serve cofee"
Cons: "Flight was so delayed that we missed our connection"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Crew was great!"
Cons: "I'm a frequent flyer with AA; it's very dissapointing that I have missed my connections with AA about 60% of the time this year. I don't know what's going on with the airline, but it seems they are falling behind the curve in terms of punctuality. Seriously thinking about changing airlines."
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Cons: "Board planes from the back to front to avoid aisle congestion while boarding."
Cons: "Horrible service"
Cons: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Cons: "To hot in the back of the plane"
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "Very pleasant and on time"
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Pros: "The entertainment selection was nice."
Cons: "The seats were uncomfortable."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "Newer plane."
Cons: "Flight delayed by 3h."
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Cons: "Re-routed due to aircraft maintenance issue for 2.5 hours."
Pros: "The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay."
Cons: "There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide."
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "The crew was helpful and friendly."
Cons: "Baggage was damaged and took a long time to get to the claim area."
Pros: "Entertainment on the flight was good, they had live TV and other TV shows."
Cons: "Boarding was hectic with passengers fighting over the overhead compartment spaces, security measures were overbearing with around 2 hours of going thru checks between terminals at Heathrow Airport. The seat selection is a joke since we could never select our seat not even 24 hours before the flight, so buyers be aware. The food was mediocre at best."
Cons: "Middle seat"
Cons: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Pros: "Immigration in Dallas was amazing, so quick and no fuss."
Cons: "If you are running late you might struggle to get from terminal to terminal"
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Cons: "No individual TVs, electric plug nor WiFi"
Pros: "Crew was nice"
Cons: "Sounds like an ok airline if you fly 1st or business class. Don't be fooled by great reviews"
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "Could not buy snacks"
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Cons: "Plane interior was really dirty"
Pros: "El ser una marca conocida"
Cons: "Tanto el vuelo de ida como de vuelta fueron cancelados ambos vuelos. Siendo el de regreso de una forma abusiva cancelando para el día siguiente sin considerar el pago mínimo de hotel y comidas. Sin considerar los gastos ocasionados por las pérdidas de reservas en hoteles."
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Cons: "The "valet" checking of larger carry on bags was not acceptable. Passengers were expected to load their bags on a large cart while airline workers stood by watching them struggle, including the elderly. I was very disappointed and embarrassed for this airline. Customer service is definitely not a priority!"
Pros: "As somewhat experienced travelers, we know to keep carry on luggage as tight as possible. I was pleasantly suprised to see that overhead bins were not full! We didn't have seats next to each other initially, but the gate agent put us in the exit row with extra legroom!"
Cons: "Nothing comes to mind."
Pros: "Flight was on time"
Cons: "Service, size of plane, lack of enthusiasm from staff"
Pros: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Cons: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Pros: "Flight on time"
Cons: "We didn't actually take the flight because of hurricane Matthew. AA was very inflexible about the storm and wouldn't allow me to change my flight unless I wanted to fly within a matter of days. Which was impossible for me. It would have cost me more than my original ticket costs just to change the date. Absolutely absurd costumer service in the wake of a natural disaster and I will not be booking with them in the future."
Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "Crew was great and I really like the text updates on landing for my new gate with directions on how to navigate Dulles."
Pros: "Smooth flight"
Cons: "Small seats. United is shrinking the hell out of these seats, and I am not a big guy. Free snacks are sugary and paid snacks are overpriced."
Pros: "Staff was courteous and professional."
Cons: "Flight was 50 minutes late."
Cons: "No screens in seat back; WiFi not working"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "Went smoothly"
Pros: "That goodness it was a short flight. Seats are small."
Pros: "Everything was wonderful thank you so much"
Cons: "Ride was bumpy"
Pros: "On time Nice crew"
Cons: "Pure sugar snack"
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Cons: "Worst shittiest experience! Delayed by 3 hours"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "Plane was very clean."
Cons: "Having to use my own equipment for entertainment Getting 1/2can of soda for my drink."
Cons: "The flight was delayed by an hour"
Pros: "Boarding was quick and easy."
Cons: "Flight attendant never smiled once. She got short with the lady in front of me. Just looked like she doesn't like her job. You could tell she didn't want to be there. I never did hear the Captain speak. The crew just seemed unfriendly to me. Service at the airport was great!"
Pros: "Comfortable seating. Thanks for the can of soda with ice. Would like to see rear seats boarding 1st."
Cons: "Still experiencing long line waiting to get on the plane Boarding pass check in process slow."
Pros: "Flight was ahead of schedule to land and there was no issues of gates or disembarking"
Cons: "The food was terrible and the crew was bordering on civil there was no pleasantness about the services they provided"
Cons: "No food no entertainment"
Cons: "The personal entertainment was not working."
Pros: "Good price"
Cons: "The $25 bag fee"
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Cons: "Lots of turbulence. Horrible landing...very abrupt."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"
Pros: "I do this flight a couple times a year. Always good. Thanks"
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "Really helpful, attentive, and nice crew. Rare to find these days. Also the newer seats were more comfortable and the entertainment options were really nice."
Cons: "Boarding could have gone a lit bit smoother. Makes no serve the way the boarding zones are assigned, causing jams on the place during the boarding process."
Pros: "I have nobody sitting next to me"
Cons: "The 20 min delay"
Pros: "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Cons: "Good -- but my flight from Pittsburgh to STL was not so good. My flight was delayed HOURS. I was supposed to get to my destination by 10pm. I did not get there until 1am. I was so so tired and cold sitting in the airport. I felt like we would never leave. That was definitely a disappointment."
Cons: "Crowded flight"
Pros: "Great flight attendant"
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "I'm home safe"
Cons: "The delay"
Cons: "Man in front of me smelled so every time he moved the odor came back to me and since I was stuck in the last row it had no where else to go!"
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Cons: "considerate steward checked for wheelchair at ORD"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "Flight arrived one hour early which gave us enough time to get through customs."
Cons: "As with any overseas flight, the seats get uncomfortable. The blankets were thin and the pillow covers were underwhelming. The food was disappointing and the presentation was blah."
Airlines flying from Springfield to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to South Dakota
Masks required on board, masks provided on flights from Springfield to South Dakota
Social distancing seating
Middle seats unavailable to book on flights from Springfield to South Dakota
Testing for antibodies, testing for symptoms for flights from Springfield to South Dakota
Waiving of change fees. Search flexible flights from Springfield to South Dakota