More room, more choises on tv?
Cons: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Pros: "Crew was sour."
Cons: "Crew could have been friendly."
Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Pros: "The flight went by fast."
Cons: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."
Cons: "We paid for meals that were NOT delivered"
Cons: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Pros: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Cons: "We were a few mins delayed after we had already boarded"
Pros: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Cons: "Have more books available for passengers who want to read."
Pros: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Pros: "On time. Good hardware."
Cons: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Cons: "Not a thing"
Pros: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Cons: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Pros: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Cons: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Cons: "Delay and poor information. Staff confused at check in..."
Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Pros: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Cons: "Boarding was a little scattered, but ok"
Pros: "Excellent all around. Super smooth, friendly and fast!!"
Cons: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Pros: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Cons: "No major complaints on this flight."
Pros: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Cons: "No free booze!"
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Cons: "Flight cancelled without warning less than two hours before departure."
Pros: "Movies were good."
Cons: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Pros: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Pros: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Cons: "Food tasted Horrible"
Pros: "they were quick and apologetic"
Cons: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Cons: "There wasn't free food but free coffee."
Pros: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"
Pros: "The overall experience was good. The fights in there selves were cool."
Cons: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Cons: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Pros: "Plane was clean and comfortable"
Cons: "Seated by toilet which Ididn't realize"
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "There was sufficient entertainment and food"
Cons: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Pros: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Pros: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Cons: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Pros: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Cons: "Old airplanes, you have to pay for alcohol...."
Pros: "Entertainment comfy seats"
Cons: "Food could be better chicken too spicy for kids"
Pros: "The seats were comfortable and the leg room was enough. Nice selection of music and movies."
Cons: "My luggage was ripped open. The suitcase is damaged. Alcoholic drinks are not free(even on the international flight, which I never experienced). Trays with food stay forever on your table( slow service).on The 7hour long international flight you can hardly sleep because the food is at the awkward times and it's not cleaned up in forever afterwards. Not very friendly crew."
Pros: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Cons: "The scheduling"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "On time, no hassle."
Cons: "There was no entertainment and the food could be better"
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Didn’t like the sandwich offered"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Cons: "No offer of snack with no egg in it."
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "The flight was late, real late."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "Crew was great"
Cons: "Not enough food"
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Cons: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Pros: "The airplane was new, good food and service."
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."
Pros: "Crew was great, everything was timely and efficient."
Pros: "Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels."
Cons: "The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time."
Cons: "First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed."
Pros: "Getting off the plane but even that wasn’t fast enough"
Cons: "Extra legroom seats are no different than normal seats. No meals served - everything is cash only except drinks. Flight attendants were rude. Bathroom was leaking - the sink and toilet weren’t working and when I told the attendant she walked in flushed the toilet and walked out w/out addressing issu"
Pros: "It was all a smooth operation. In particular I appreciated that since my flight from Chicago was delayed and I missed the original connection, as soon as I disembarked in Reykiavick I found an SMS saying that I had been moved to the next available flight, and they even gave me a food voucher."
Cons: "They don't give you food on the flight unless you pay which in principle is not a bad thing, and makes for a quieter flight, because it's not the case that everybody is eating, and eating at same time. On the other hand on a long transatlantic flight even a small snack would be appreciated."
Pros: "The flight was as close to as on time as any of the flight segments I had on this trip."
Cons: "The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport."
Pros: "Crew was fine. Seat was fine."
Cons: "No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. Also, baggage fee pretty high for a first checked bag."
Cons: "Icelandair has become Wow Airline, but with high prices. Had to pay for first bag for an international flight. No food on an international flight."
Cons: "Food could have been better."
Pros: "Overall, it was an amazing experience! The flight attendant actually gave me a tip on how to best eat a cookie I ordered."
Cons: "The only issue I had was boarding. There seemed to be no order to it, but we all got on the plane okay and took off on time. It did not take away from the experience."
Pros: "The flight from IAD to KEF was fine, but the flight back was not so good. I liked that they waited for those with connecting flights and the staff was nice."
Cons: "The right half of the plane had no entertainment as the system wasn't working and the crew couldn't fix it. When I checked in I only had the option of a middle seat, so we were 3 cramped in a row, while the lady on the opposite side slept flat across her 3 seats that no one was sitting in."
Pros: "The staff was really friendly. I had good leg space and movies were offered"
Cons: "I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first."
Cons: "Last minute gate change with an excessive amount of wait with no communication"
Cons: "I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices."
Pros: "On time - very important since we had an extremely tight connection. Crew was professional and efficient."
Cons: "Only free drinks are tea, coffee and water."
Cons: "Staff at the check in counter were unfriendly, we stood in line to ask a couple questions and the 2 women working behind the counter never addressed us and just carried on their own conversation. Our experience at IAD was not any better. Overall really not a fan of Iceland Air."
Pros: "Friendly crew, clean aircraft"
Cons: "The food."
Pros: "Great food"
Cons: "It was delayed which made the change of planes in Reykjavik stressful"
Pros: "Crew were nice and friendly"
Cons: "Boarding was an unorganized blob of people. The plane was very warm, and there was a flight delay which is wrecking my timing."
Pros: "Not much"
Cons: "Over 2 hours late without an explanation and communication was minimal. During mid flight, the engines revved abnormally and it felt as if we were going to hurl sideways into the ocean. The noise came under control after about 30 seconds. The plane felt old and rickety."
Pros: "In flight entertainment"
Cons: "Boarding process wasn’t very good in KEF."
Pros: "Service was excellent and as advertised."
Pros: "Even though they changed my seats without asking i found tbat on two legs i had more leg room."
Cons: "Flight was late. Had to run to connection. Never said the connecting gate or plane being held. Very limited movie selection. Woyld like crew to come through at least one more time in the over seas portion of the flight."
Pros: "Free water Some good movies on the entertainment screen"
Cons: "No free food. Not even a small snack. Seats are very uncomfortable No free headphones of you forgot yours"
Pros: "Uneventful...met expectations."
Pros: "The flight was on time, the boarding was well done and staff helpful, the flight took the time estimated and yeah could not have had a better flight"
Pros: "Seats were comfortable and entertainment was good."
Cons: "No direct connection between gate and plane. A LOT of lugging carry-ons up and down stairs."
Pros: "Ticket end up costing extra $190, not a good price at the end. With a layover and bag charge, will not but this ticket ever"
Pros: "Great crew and amenities. Boarded in sections so it was fast."
Pros: "Entertainment system worked well. Lots of leg room."
Cons: "Liked it all!"
Pros: "Water bottle given while boarding, friendly crew"
Cons: "Had to purchase food no free pretzels or anything like that, but the food was delicious"
Pros: "We landed"
Cons: "Airport jam packed"
Pros: "Crew, entertainment & cleanliness of plane."
Cons: "Lack of food."
Pros: "Wheel chair assistance"
Cons: "Food or no food"
Pros: "On time"
Cons: "Too much pay for everythinh"
Pros: "I like going through Iceland because the smaller airport makes its much easier."
Pros: "Checking in and boarding were good especially with on line check in. flights were on time but boarding did take a while. For economy seats the flight was comfortable with helpful flight attendants. Included a blanket and pillow. In flight movies were current with lots of video options."
Cons: "The food was okay. Was not really anything that was really good but just adequate."
Pros: "Great flight food and Saga lounge in Iceland"
Pros: "Not applicable"
Cons: "Not applicable"
Pros: "Everything was terrific. And the flight went very smoothly"
Pros: "Staff was friendly and accommodating, new flight was booked immediately after being cancelled"
Cons: "Our flight was cancelled, missing our 10+ layover in Iceland and trip to the blue lagoon. We missed arriving to Amsterdam for our friends birthday and ended up getting there the next day. The most dissappointing and quite frankly ridiculous part was that after being on hold for 2 hours Iceland air refused to upgrade our seats to first class after such a huge inconvenience. We boarded the plane and the entire first class portion of the flight empty!! This makes zero sense to me. Iceland air should seriously reconsider their upgrade policies. They would rather have first class be empty than make their customers happy! We were even willing to pay extra."
Pros: "On time service. Video selections. On-board wi-fi."
Cons: "1. Overly cramped seating in coach. In the 757, average-sized passengers (5'-8", 165#) are contacting shoulders with adjoining passengers. Arms are restrained tight to your torso for a 7 hour flight. Cannot reach beneath the seat in front of you due to close-pitch seating. And forget assuming the "crash position" anymore...the seat in front of you prevents that position unless you are 4'8" tall. God forbid the person in front of you reclines their seat...you can't even use your tray table or hold a book to read. 2. Food selection limited, but OK for the short flight."
Pros: "All OK"
Cons: "All just OK"
Pros: "Seating; ample legroom in Ecomomy. Gate staff were responsive. Blankets & pillows were available for long flight. Entertainment system really worked well. Good selection of shows, movies, etc.."
Cons: "Boarding proceedure really sucked."
Cons: "Same thing, very old entertainment selection and the seat in front of me, put his chair way back that it was touching my knees. I told staff and they didn't do nothing and didn't care. .it was awful experience and in the future, I won't ever travel with this airline."
Pros: "Boarding went smoothly. Flight arrived ahead of schedule. Everything was fine."
Cons: "Only Pepsi products available. No snacks given with drinks."
Pros: "The crew on the flight from Keflevic to Dulles, Washington, and their service were good. We were frequently offered water, which is quite essential on a long flight."
Cons: "The service on the flight from Bodo, Norway to Keflevic was less than satisfactory. I asked for a pillow from two flight attendants, but never got it."
Cons: "Lack customers service bad communication discrimination manners turnout islandair personals."
Cons: "Must have been an old plane; the seats were a bit worn and the screens are tiny."
Pros: "Excellent crew support for traveling with a wheelchair."
Cons: "Food and entertainment."
Cons: "Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5"
Cons: "On time departure"
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "Very nice crew"
Cons: "The food"
Cons: "Delayed, ended up missing connection. Still not arrived at destination. Will end up being an 8 hour delay!"
Pros: "There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation."
Cons: "Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated."
Cons: "No seat choice even at check in time."
Cons: "I don’t like the configuration BA is using in Business class. The staggered seating with 50% rear facing makes griping in and out of seats"
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Cons: "Flight attendance"
Cons: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Cons: "Entire trip was cancelled due to a missed connectio in Chicago on Sept 3 and inability to rebook because all flights were overbooked the following day."
Pros: "Movie selection made a long trip feel very short."
Cons: "Luggage didn’t arrive and was left behind during connection flight. Who knows when I’ll receive it."
Pros: "Nice crew Good food Good landing and no uncomfortable turbulence"
Cons: "Personal tv didnt work for majority of flight and when it did there was no audio (update technology ASAP)"
Cons: "Never happened due to delay by airline"
Pros: "Food and entertainment"
Cons: "Everything was great but they did not recognized the fact that I was vegetarian and by the time they passed by to ask what I wanted for food, they only had Curry Chicken as an option. They tried to be helpful but unfortunately I was not able to eat much in an eight hour flight."
Pros: "The Absolute Best Service I've Ever received on a flight!! I was fed snacks dinner and breakfast! The cabin crew was constantly paying attention to the passengers!! Seats were very comfortable and pillows and blankets were provided!"
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "The seat was comfortable and featured the good headrests."
Cons: "Food was inedible so I left it. The sound on the movies was tinny making hearing difficult."
Pros: "The steward was nice."
Pros: "It was good traveling with American Airlines. Good service from Chicago to London."
Cons: "I did not like the service between British airways from London to Gothenburg, they charge you even for water. They did not offer free drinks like soda or water, they charged. Even though the flight was international."
Cons: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"
Cons: "Lost my luggage. Must wait and buy new ticket to proceed to Bergen and may miss boat"
Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."
Pros: "Crew was very nice and helpful."
Pros: "Crew was great!"
Cons: "Catering did not deliver hot sandwiches. Fix ground services."
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Cons: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."
Pros: "entertainment and crew on the plane were great!"
Cons: "I was moved to standby coming from London back to Seattle. The check in attendant notified me that b/c I hadn't check in 24hrs in a advance, I was bumped. I never received any notifications via Kayak or BA to check in...I almost didn't make it home."
Pros: "That food and drinks, including wine, were served for free. That the on board entertainment had lots of options that were well rated, recent, and were all free. The touchscreen was the best I've seen so far on airlines"
Cons: "The flight map was not working and the attendant didn't know what we were flying over (probably Greenland)."
Pros: "Cabin crew was amazing..... didnt mind the delay things happen"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Everything was great"
Cons: "Not much space. Seats were too narow."
Pros: "Leg room seats"
Cons: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"
Pros: "Early, relaxed boarding process was excellent."
Cons: "Only strong negative was the absence of any free drinks or snacks. A cup of tea cost over 2 pounds - ridiculous!"
Pros: "The updates"
Cons: "Paid extra for seats that I did not get"
Pros: "Comfortable seats"
Cons: "Flight was unexpectedly delayed making us almost miss our connecting flight even though it was 1.5 hours after we were supposed to land."
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Pros: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "The crew and the cabin But why we can not get bording for all the trip?"
Pros: "Infotainment system"
Cons: "4 across seating is criminal."
Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."
Cons: "no Entertainment"
Pros: "BA in economy (at least on 1-2 hours duration flights) feels like many other airlines in business class."
Pros: "Airlines gave me a hotel and some food."
Cons: "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "just the food options were not that good. all other things were ok."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Pros: "Super comfortable"
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wider seats."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."