Finnair (AY) - Read Reviews & Book Flights

IATA Code	AY
Routes	232
Top Route	Oulu to Helsinki-Vantaa
Airports Served	111
Top Airport	Helsinki-Vantaa

Recent Reviews

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leg room

movie selection

flight crew

food was good

great flight

direct flight

old plane

connecting flight

10.0

Pros: Everything! I never knew that Finnair was such a great airline.

Cons: Honestly, nothing could have been better.

Reviewed Feb 2019

review from
10.0

Pros: Everything! I never knew Finnair was such a great airline.

Cons: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.

Reviewed Feb 2019

review from
10.0

Pros: The crew was great!

Reviewed Feb 2019

review from
4.0

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Reviewed Jan 2019

review from
10.0

great flight

Pros: everything

Reviewed Jan 2019

review from
9.6

safe flight

Pros: everything was good

Cons: Needed a bit more food :)

Reviewed Jan 2019

review from
5.3

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Reviewed Jan 2019

review from
6.3

Pros: blueberry juice, service and friendliness

Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Reviewed Dec 2018

review from
4.3

Paid for business got forward economy seats

Pros: There was room available.

Cons: This was not business class!

Reviewed Dec 2018

review from
5.3

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Reviewed Dec 2018

review from
7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Reviewed Dec 2018

review from
2.0

Terrible

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Reviewed Dec 2018

review from
8.0

Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Reviewed Dec 2018

review from
9.6

Direct to Helsinki

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Reviewed Dec 2018

review from
2.0

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Reviewed Dec 2018

review from
9.0

Pros: The crew was helpful and polite, food was good

Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Reviewed Dec 2018

review from
6.0

Delayed Flights

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

Reviewed Dec 2018

review from
2.0

ON TIME DEPARTURE!

Pros: Was on time! Not croweded!

Reviewed Dec 2018

review from
10.0

Cons: 2 hr delay

Reviewed Nov 2018

review from
5.6

Cons: My headphones didn’t work

Reviewed Nov 2018

review from
8.3

Nice crew, good boarding and a lot of space for legs

Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine

Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.

Reviewed Nov 2018

review from
10.0

Best Flight I have Ever Taken

Pros: Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience.

Cons: Limited controls on the entertainment.

Reviewed Nov 2018

review from
7.6

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Reviewed Oct 2018

review from
8.0

Great Flight to Tampere

Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

Cons: The plane is not comfortable, but the flight is very short. It balances out.

Reviewed Oct 2018

review from
7.6

Finnair operated by AirItaly

Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Cons: Our boarding was an hour and a half delayed

Reviewed Oct 2018

review from
10.0

Awesome

Pros: Hi enjoy the trip

Cons: No complaints

Reviewed Oct 2018

review from
10.0

Awesome

Pros: I wish I found somebody to take me around

Cons: No complains

Reviewed Oct 2018

review from
10.0

Awesome

Pros: Very enjoyable

Cons: I have no complaints

Reviewed Oct 2018

review from
10.0

Awesome

Pros: I enjoy my flight

Cons: Again no complains

Reviewed Oct 2018

review from
10.0

Pros: Well oiled service machine.

Cons: None.

Reviewed Oct 2018

review from
7.6

First fly with finnair.

Pros: I will recommend to my friends and families.

Reviewed Sep 2018

review from
8.0

Nice experience with finnair

Pros: Flight attendants are polite

Reviewed Sep 2018

review from
7.3

Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.

Reviewed Sep 2018

review from
8.0

Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Reviewed Sep 2018

review from
6.0

Pros: it was on time

Cons: it was a poor food choice again.

Reviewed Sep 2018

review from
8.0

Finnair: a nice surprise

Pros: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

Cons: There was no soap in the toilet...

Reviewed Sep 2018

review from
2.0

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

Reviewed Sep 2018

review from
10.0

Simple, pleasant

Pros: Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

Reviewed Sep 2018

review from
8.6

Pros: The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

Cons: The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

Reviewed Aug 2018

review from
10.0

Pros: I liked everything !

Reviewed Aug 2018

review from
9.6

Cons: Unwashed pillow and blankets, stains on the pillow

Reviewed Aug 2018

review from
3.6

American Airlines - overbooked and very late departure

Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

Reviewed Aug 2018

review from
8.0

My opinion

Pros: Smooth flying

Cons: Choice of movies

Reviewed Aug 2018

review from
6.6

Food and Entertainment

Pros: Environmentally mindful with some packaging

Cons: There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts.

Reviewed Aug 2018

review from
8.0

Pros: clean planes, timely service, nice flight attendants

Cons: no power outlets narrow selection of juices/water on the plane

Reviewed Aug 2018

review from
8.6

Pros: The crew were helpful, pleasant and professional

Cons: There wasn't anything we actively didn't like. It was a good flight.

Reviewed Aug 2018

review from
7.0

Cons: Flight was delayed,missed connection,lost bag

Reviewed Aug 2018

review from
2.0

Cons: Boarding was delayed. Missed the connection flight.

Reviewed Aug 2018

review from
2.0

Cons: Arrival to destination with 7 hours delay.

Reviewed Aug 2018

review from
10.0

Pros: Good selection of movies. Cool flight data display.

Cons: Seems colder than other flights I've had.

Reviewed Aug 2018

review from
9.6

Pros: Lots of movie choices.

Cons: Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well.

Reviewed Aug 2018

review from
6.6

Cons: I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!

Reviewed Aug 2018

review from
4.0

Pros: Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again

Reviewed Jul 2018

review from
6.0

Cons: Slow on boarding. I was swipe-checked twice, including the one by the airline.

Reviewed Jul 2018

review from
2.0

Pros: I got an extra blanket.

Cons: We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras.

Reviewed Jul 2018

review from
6.6

So So

Pros: Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine.

Cons: Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great.

Reviewed Jul 2018

review from
7.3

Pros: Flight was good with no turbulence. Crew was professional and courteous.

Cons: Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too.

Reviewed Jul 2018

review from
10.0

Pros: We arrived early and check in went smooth

Cons: N/a

Reviewed Jul 2018

review from
2.0

First time Finnair- never again

Cons: Never made it to Chicago on original flight due to delays.

Reviewed Jul 2018

review from
7.0

Pros: Nice crew.

Cons: Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight.

Reviewed Jul 2018

review from

10.0

Pros: Everything! I never knew that Finnair was such a great airline.

Cons: Honestly, nothing could have been better.

Reviewed Feb 2019

review from
10.0

Pros: Everything! I never knew Finnair was such a great airline.

Cons: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.

Reviewed Feb 2019

review from
10.0

Pros: The crew was great!

Reviewed Feb 2019

review from
10.0

great flight

Pros: everything

Reviewed Jan 2019

review from
9.6

safe flight

Pros: everything was good

Cons: Needed a bit more food :)

Reviewed Jan 2019

review from
9.6

Direct to Helsinki

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

Reviewed Dec 2018

review from
9.0

Pros: The crew was helpful and polite, food was good

Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.

Reviewed Dec 2018

review from
10.0

Cons: 2 hr delay

Reviewed Nov 2018

review from
10.0

Best Flight I have Ever Taken

Pros: Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience.

Cons: Limited controls on the entertainment.

Reviewed Nov 2018

review from
10.0

Awesome

Pros: Hi enjoy the trip

Cons: No complaints

Reviewed Oct 2018

review from
10.0

Awesome

Pros: I wish I found somebody to take me around

Cons: No complains

Reviewed Oct 2018

review from
10.0

Awesome

Pros: Very enjoyable

Cons: I have no complaints

Reviewed Oct 2018

review from
10.0

Awesome

Pros: I enjoy my flight

Cons: Again no complains

Reviewed Oct 2018

review from
10.0

Pros: Well oiled service machine.

Cons: None.

Reviewed Oct 2018

review from
10.0

Simple, pleasant

Pros: Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

Reviewed Sep 2018

review from
8.6

Pros: The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

Cons: The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

Reviewed Aug 2018

review from
10.0

Pros: I liked everything !

Reviewed Aug 2018

review from
9.6

Cons: Unwashed pillow and blankets, stains on the pillow

Reviewed Aug 2018

review from
8.6

Pros: The crew were helpful, pleasant and professional

Cons: There wasn't anything we actively didn't like. It was a good flight.

Reviewed Aug 2018

review from
10.0

Pros: Good selection of movies. Cool flight data display.

Cons: Seems colder than other flights I've had.

Reviewed Aug 2018

review from
9.6

Pros: Lots of movie choices.

Cons: Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well.

Reviewed Aug 2018

review from
10.0

Pros: We arrived early and check in went smooth

Cons: N/a

Reviewed Jul 2018

review from

7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Reviewed Dec 2018

review from
8.0

Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Reviewed Dec 2018

review from
8.3

Nice crew, good boarding and a lot of space for legs

Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine

Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.

Reviewed Nov 2018

review from
7.6

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

Reviewed Oct 2018

review from
8.0

Great Flight to Tampere

Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

Cons: The plane is not comfortable, but the flight is very short. It balances out.

Reviewed Oct 2018

review from
7.6

Finnair operated by AirItaly

Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Cons: Our boarding was an hour and a half delayed

Reviewed Oct 2018

review from
7.6

First fly with finnair.

Pros: I will recommend to my friends and families.

Reviewed Sep 2018

review from
8.0

Nice experience with finnair

Pros: Flight attendants are polite

Reviewed Sep 2018

review from
7.3

Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.

Reviewed Sep 2018

review from
8.0

Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Reviewed Sep 2018

review from
8.0

Finnair: a nice surprise

Pros: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

Cons: There was no soap in the toilet...

Reviewed Sep 2018

review from
8.0

My opinion

Pros: Smooth flying

Cons: Choice of movies

Reviewed Aug 2018

review from
6.6

Food and Entertainment

Pros: Environmentally mindful with some packaging

Cons: There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts.

Reviewed Aug 2018

review from
8.0

Pros: clean planes, timely service, nice flight attendants

Cons: no power outlets narrow selection of juices/water on the plane

Reviewed Aug 2018

review from
7.0

Cons: Flight was delayed,missed connection,lost bag

Reviewed Aug 2018

review from
6.6

Cons: I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!

Reviewed Aug 2018

review from
6.6

So So

Pros: Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine.

Cons: Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great.

Reviewed Jul 2018

review from
7.3

Pros: Flight was good with no turbulence. Crew was professional and courteous.

Cons: Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too.

Reviewed Jul 2018

review from
7.0

Pros: Nice crew.

Cons: Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight.

Reviewed Jul 2018

review from

4.0

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Reviewed Jan 2019

review from
5.3

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Reviewed Jan 2019

review from
6.3

Pros: blueberry juice, service and friendliness

Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Reviewed Dec 2018

review from
4.3

Paid for business got forward economy seats

Pros: There was room available.

Cons: This was not business class!

Reviewed Dec 2018

review from
5.3

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Reviewed Dec 2018

review from
2.0

Terrible

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Reviewed Dec 2018

review from
2.0

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Reviewed Dec 2018

review from
6.0

Delayed Flights

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

Reviewed Dec 2018

review from
2.0

ON TIME DEPARTURE!

Pros: Was on time! Not croweded!

Reviewed Dec 2018

review from
5.6

Cons: My headphones didn’t work

Reviewed Nov 2018

review from
6.0

Pros: it was on time

Cons: it was a poor food choice again.

Reviewed Sep 2018

review from
2.0

Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!

Reviewed Sep 2018

review from
3.6

American Airlines - overbooked and very late departure

Cons: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

Reviewed Aug 2018

review from
2.0

Cons: Boarding was delayed. Missed the connection flight.

Reviewed Aug 2018

review from
2.0

Cons: Arrival to destination with 7 hours delay.

Reviewed Aug 2018

review from
4.0

Pros: Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again

Reviewed Jul 2018

review from
6.0

Cons: Slow on boarding. I was swipe-checked twice, including the one by the airline.

Reviewed Jul 2018

review from
2.0

Pros: I got an extra blanket.

Cons: We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras.

Reviewed Jul 2018

review from
2.0

First time Finnair- never again

Cons: Never made it to Chicago on original flight due to delays.

Reviewed Jul 2018

review from

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