The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
Our flight delayed, due to the incoming flight arriving late from Paris. AF caused us to miss our connecting flight, also booked through Air France directly. They couldn't accommodate us until later that night, and we had to be in AMS earlier than that. They won't do anything else to help us and wanted to charge us more money to rebook us too. Not great service, since it was all their fault.
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Seats! The eternal problem in economy. They are like stones!!
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still have not received it
Seats were cramped, too little room, not particularly comfortable. Service was excellent.
This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.
Only the dishtray thing. The leg room was reasonable but the trays sitting too long and space small no space with food plastci cover and utensil wrappers. It got cluttered fast. Perhaps provide tiny trash bags?..
Flying business class but the experience was that of economy class
Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please
Flight was on time. Food was ok. Entertainment non existent.
Excellent excellent flight! I’m sure it helped that the turbulence and the weather cooperated, but the staff was wonderful. The legroom was perfect and my husband is 6‘1“ and he felt perfectly fine. Best flight I’ve taken in a long time.
The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
The check in process and dropped bags was easy and the agent was so kind. I usually dreas that process and it can be uncomfortable and frustrating/difficult at times. I had a great experience
Flight was cancelled. Then left virtually completely in the lurch
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
