Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
As always, Delta never fails to deliver! Let’s keep climbing!
Pros: "Crew was super friendly and cool!"
Pros: "Nice clean plane and every other seat being open is very reassuring."
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "Helpful and attentive crew"
Cons: "They ran out of food by the time they got to the back of the plane."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "all good"
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Cons: "The flight attendant did not want to be there."
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Cons: "The comfort seats are not that comfortable"
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "Friendly staff. Comfortable seats"
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Timeliness, easy trip"
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "In flight Wi-Fi and entertainment is nice and helps pass the time."
Cons: "Boarding was slow, and contributed to a delayed take off to ATL. Flight arrived late and caused a missed connecting flight."
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Pros: "The crew was nice and friendly and the plane was half empty."
Cons: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Cons: "Courtesy, on time and good communication."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
The airplane had mechanical problems and they changed the airplane really quick.
Everything was on time and no problems
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Pros: "crew was good. plane was clean"
Cons: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Avoid a 3 hour delay."
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Cons: "Better customer service, better customer experience, no delays"
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "To hot in the back of the plane"
Pros: "New Plane interior"
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Pros: "The movie selection on the flight was stellar."
Cons: "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "No internet on plane"
Cons: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "Past was dry... It was the first time but changed my experience"
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "Smooth flight with great service."
Pros: "My flight is tomorrow"
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Seats were comfortable. Entertainment was appreciated. Flight was smooth and landed early. There was just no offer of food unless for purchase and I was hungry and look forward to that. Even just a bag of pretzels!"
Cons: "See above"
Pros: "Great movie selection and beautiful plane!"
Pros: "everything on travel is good."
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Pros: "We got to watch movies for free, and we got to eat twice as well."
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Pros: "I liked because it was my mom first international trip and she got all the support from the crew. She loved it!"
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."
Cons: "Iwould like my money back notting i bever made it home"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Cons: "Plane was delayed because of weather (not the fault of the airline) crew was boarderline rude though."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "Got me home safely"
Cons: "Boarded us late. Got us to the runway, realized they didn't have the paperwork they needed and returned to gate. Swapped out a crew member whilst they were there. Lost place in the queue and so we ended up about an hour and a half late. Lots of excuses but don't recall hearing an "I'm sorry for the delay"."
Pros: "We arrived to our destination safety."
Cons: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."
Pros: "I liked a lot about our flight, especially that we didn't crash."
Cons: "For a 12 hour flight a little more leg room would have been nice."
Cons: "We spent 24 hours in LAX with absolutely no answers from American Airlines. This was a complete nightmare. I have never experienced anything like this."
It was delayed 10 hours so really sucks
Pros: "Horrendous experience. 6 hours on the tarmac, followed by a another 7 hour delay. I missed my connecting flight in Sao Paolo - had to spend another $1300 to get to my final destination"
Cons: "Everything was terrible."
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "It is unacceptable that United is still submitting its customers in business class to old planes and very old seats - including rows with four seats looking backwards with no separation between the seats (with the same issue on the window seats, which are double seats). Dreadful flight - my fare shall be refunded in full."
Pros: "Flight was on time"
Cons: "Tight space and food could be better"
Pros: "I forgot my charger at the gate and the purser was so kind to help bring it back #unitedairlinecares"
Cons: "Nothing was a perfect flight"
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Pros: "Overall wonderful trip"
Cons: "17L entertainment screen didn't work"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "service was good. instructions in English & Portuguese."
Cons: "lavatories didn't work below 5,000 ft. It was extremely cold so I had to put on my coat. Seats of course are very uncomfortable."
Pros: "A comida"
Cons: "As cadeiras poderiam inclinar mais para trás."
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "Basic snack for a one hour flight."
Cons: "The WiFi wasn’t working. It kept trying to connect but never did."
Cons: "there was someone sitting in my chair who got angry and it was very rude because I asked him to sit in the right place. I had to put my carry far from me because he put his on my head."
Cons: "Late, no leg room and bad wifi"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Pros: "Had to cancel."
Cons: "WaIting for refund"
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Cons: "Late to board, lots of attitude from seemingly inexperienced and unethusistic crew who bumped me constantly, and seemed annoyed to be there. Constantly hitting me and waking me up. Also my remote was the only one on the plane that didn't work, so I had to spend the whole flight awake getting bumped with no entertainmen"
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Cons: "Boarding in IAH was a mess. Several gate changes, airport information screens didn't match with the actual departure gate, lines were not properly identified. Very bad."
Pros: "The flight attendants were very friendly. The flight was smooth"
Cons: "To many hours delayed"
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Pros: "It was a pretty smooth flight and it was pretty well organized."
Cons: "The plane was in the Houston hanger most of the day, but it seems they didn't test it. Even after being delayed on the ground due to rain and a mechanical problem with the ramp for three hours, the plane had to turn around and come back to Houston due to another mechanical issue. Finally left 13.5 hours late. I did receive a hotel room, breakfast and 10,000 miles compensation for the hassle, but I would rather have been in Brazil on time."
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "On time flights ."
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "Crew was very accommodating to the fact that I was flying with a large service animal. They even brought him his own dinner. They were excellent people."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "newer, quieter jet"
Pros: "We had a delay and everyone was very helpful!!"
Pros: "The plan took off and landed. Not much positive about united."
Cons: "The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in."
Pros: "Flight was good on time"
Pros: "The whole experience was great, plenty of room in the seats and leg room. Fun flight"
Cons: "It was all good . Can't say the same for the flight from Huston to Seattle"