Scores according to KAYAK customer reviews
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Cons: "WiFi entertainment not working"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Pros: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Cons: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "To hot in the back of the plane"
Cons: "delayed/not on time"
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Cons: "No internet on plane"
Cons: "Late cancellation. We still haven’t departed Dayton."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "Nothing!"
Cons: "Although an email was received 3 hours before departure that everything was on schedule, we were told when checking in our whole itinerary had been changed to leave the next day. We had not been contacted and we missed our daughter’s professional basketball game in France. This was the reason we bought the tickets from Kayak to begin with. The cancellations were happening with British Airlines and they were not working with American Airlines to help us out to get to the game on time."
Cons: "Space!!!!"
Pros: "On-bard snacks and service"
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "The plane was very nice and the seats were really quality. Shepards pie was tasty."
Cons: "Delayed for an hour and a half."
Pros: "Everything"
Cons: "Nothing"
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Cons: "lost time and monies...and opportunities."
Cons: "Too cold, even with air off above me."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Boarding was easy and efficient. We even arrived an hour early. Highly recommend this flight. Comfortable seats and attentive flight attendants."
Cons: "Nothing.Staff even gave advice on clearing customs, which was a real timesaver."
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Pros: "Crew was excellent and live tv options"
Cons: "Temperature on flight was freezing cold!"
Pros: "Very attentive staff. They kept the energy up the whole 8 hour flight. I had a great seat assigment."
Cons: "Chairs were a bit uncomfortable, but that's almost all airlines for me because I am tall."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "Excellent for a short flight. Good entertainment and a smooth ride."
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "Iwould like my money back notting i bever made it home"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "fly was on time"
Cons: "food"
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Cons: "This flight did not offer any firm of entertainment. Very old plane ."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Cons: "Our flight was delayed due to weather, which I was fine with as I wanted to fly home in the safest conditions, and I do trust the captains decision. However, upon arrival, we were stuck on the runway for 3 hours!!!! Our flight landed at 1, we did not exit plane until 3:40. They were not curtious enough to give us accurate time frames on when we would be allowed off. They told us 40 minutes initially, obviously was a lie. We did not receive updates whatsoever. We had to stay seated the entire time with seat belts even though we were not moving!! I got up to use the restroom and was instructed to sit back down even though attendants were aware that we were not moving and were not getting off any time soon. A 2 hour flight turned into 5 hours on the plane instead so of course many passengers needed to use the restroom. Flight attendants offered no avail with extra attention, drinks, snacks or even by allowing fussy babies to be strolled down the aisle as the aircraft was completely still until the last 3-5 minutes when we FINALLY pulled to a terminal. We had to have a terminal when southwest would have gladly brought stairs to our flight so we could at least wait inside a less compact space, such as the airport, for luggage. I know of many people on our flight who missed connecting flights, which I'm sure AA did nothing to accommodate. By the end of it all, my family member who originally was going to pick us up from airport went home as he waited over 3 hours for me to get off the plane. I had to pay a taxi cab to bring me home and did not make it home until 6am when it was all said and done. To add insult to injury, the flight attendants did not even thank us for our patience or have the decency to address said issue. Never flying AA again."
Pros: "generally on time"
Pros: "Food was decent, lots of snacks and drinks provided. Entertained was decent."
Cons: "Flight was 4 people overbooked. Boarding time was unclear because thr airport never changed the boarding time on screens. We also had to have our passports checked 3 times 2 through regular customs and one just to get into the small waiting lounge. Families and friends' seats were scattered throughout the plane. Boarding was chaotic because children were crying because of separation. Didn't realize this fought was operated by American Airlines so I couldn't call ahead of time, but even then... There were no switching because there was zero space."
Pros: "On time clean comfortable flight"
Pros: "It was fine"
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "Flight left 2.5 hrs late. Had to wait on tarmac 45 minutes then had to change planes and run to other end of Chicago airport. My friend was in a wheelchair so extremely inconvenient."
Pros: "I like that they serve after dinner drinks which will help me to sleep on the plane. Their blankets are better than United. It was a safe flight and I was able to charge my cell phone. I paid for texting and that worked fine for the entire flight. Even with short layover my luggage made it."
Cons: "I was in the last row so it wasn't as comfortable but there were no other aisle seats available. Food was okay but the red wine could have been better."
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Cons: "Disappointed that the flight was United. I thought I booked for Lufthansa & therefore expecting to fly Lufthansa. Crew not as friendly. Food not up to par compared to Asian airlines for international flights. Cheese sandwich for lunch? My TV monitor wouldn’t readily reset."
Cons: "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
Pros: "I didn’t die in a plane crash."
Cons: "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
Pros: "Nothing!"
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Pros: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Cons: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "The flight was smooth and not completely full, which left me with a row to myself."
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Pros: "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
Cons: "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
Pros: "A+"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Cons: "You have taken the enjoyment of flying first class to a whole new low with the new seats they have designed and put in. The lack a privacy from the cabin as well as the design in how the seat is set, comfort and utility of the seat - my tray table didn't even function. It was an expensive 4 hour flight that was not comfortable ..."
Cons: "United flies an old 747. There was no personal entertainment system. My particular flight on 8/2/2017 was delayed for over 20 hours and eventually canceled."
Pros: "On board service was OK."
Cons: "Fiancee and I checked in online and were assigned seats 20 rows apart. Called support, were told they had fixed it and would send email. Didn't receive email and called again, were told that it was fixed in the system. Checked in for first flight and original seats were back, were told we had to fix when boarding. Called support again they told us the same thing. Agent at gate rudely said "no chance at all"."
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "I liked how we had no delay we took off when we was supposed to and we got there sooner them scheduled"
Cons: "I liked that I could handle the seats I have back problems and was still comfortable to me had no problems at all on the flight"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "crew was pleasant, flight was on time, we were kept updated by the pilot re weather conditions, etc."
Cons: "no free snacks, seat didn't fully recline, limited leg room"
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Cons: "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
Cons: "Uncomfortable. 4.5 hours with no ac."
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Pros: "Good service in flight."
Cons: "As usual, always delayed and/or late."
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "Only outstanding thing about the flight was the agent, Annie C. who checked us in at Logan. She was pleasant, polite, friendly and so helpful. If only the other personnel at United were like her."
Cons: "everything"
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Pros: "All good."
Cons: "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
Cons: "Small loud plane"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "newer, quieter jet"
Pros: "We had a delay and everyone was very helpful!!"
Cons: "3 hour delay"
