Pros: "Crew was super friendly and cool!"
Pros: "The crew amd aircraft was wonderful"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Pros: "Seat was comfortable and the crew was courteous."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Cons: "Just better food"
Cons: "Offered meals for purchase."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "The gate agent in Medford for delta was awesome"
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "All was good"
Cons: "All was good"
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "Timeliness, easy trip"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Upon arriving in Minneapolis-St. Paul, it was a struggle to determine whether or not my bags had made it, whether or not I needed to collect them from baggage claim due to the cancellations/delays, and if I was even going to be able to transfer my ticket. Flight arrived late in the evening when most flights were basically complete for the day. Luckily, I happened upon a red-eye arrival, and spoke to an agent at that gate (Taj). Taj was without a doubt, THE BEST GATE AGENT I HAVE ENCOUNTERED IN MY 40+ YEARS OF TRAVELLING!! I explained my situation to him, and he immediately asked to see my travel info. He proceeded to get me on a flight much earlier than originally anticipated, upgraded me to Premium fare status, and did his best to re-route my luggage (which he informed me was still sitting in ATLANTA 18 hours after having left there...) - how does someone get on a flight, and their check-in get noted, but their luggage does not get put on said flight?? Things that make you go hmmmmm.... All that aside...I will be planning a trip to Minneapolis-St. Paul specifically to take a gift of appreciation to Taj! Well done on this end Delta - Taj is an excellent example of intelligent customer service."
Cons: "Last minute notifications of delays/cancellations. Luggage was not placed on my original departing flight from Atlanta 18 HOURS EARLIER...not cool Delta. As a result, I did not receive my luggage for another 2 1/2 days ."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Cons: "The person next to me was taking up half of my seat."
Cons: "Courtesy, on time and good communication."
Pros: "Crew seemed nice enough and everything flew on time."
Cons: "The seats were so close together, my femur (upper leg bone) would not fit in the space provided. I am 6'3" and have been a very faithful Delta passenger, but I cannot see flying with them anymore if I have to upgrade just to get minimal comfort. It is indecent. I will investigate other airlines."
Pros: "Seats were comfortable"
Pros: "Free lunch and free entertainment, who could ask for anything more."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "They were courteous and prepared, when they couldn't offer something they gave me options for other things, and seemed genuinely concerned about my experience!"
Cons: "i don't have any real complaints. Economy seating is still economy seating, so those problems didn't go away"
Cons: "Delayed by an hour!"
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
After boarding our plane we sat for 20 minutes and then we’re told we needed to deplane and board another plane due to a leak. This added another 2 hrs to our travel time and then we needed to board our long haul flight of 15 hours! Our seats were very cramped…was not expecting this for a long haul plane ride. Very uncomfortable. The drink and food service were not often enough to be able to stay hydrated. I have been on long flights where the stewards would walk the aisles with water to insure you were hydrated. The flight was a smooth one and the landing was exceptional.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Pros: "Spacious seats"
Pros: "Friendly, helpful and efficient."
Cons: "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Pros: "Crew was thoughtful."
Cons: "Flight departure delayed due to something about waiting for a travel log."
Cons: "Flight attendant was exceptional."
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "Seat was okay. Crew was definitely amazing."
Cons: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Cons: "Try to be on time!"
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "To hot in the back of the plane"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "There were no inflight entertainment. This is the only international flight I have ever taken that didn’t have any. For an 8+ hour flight, it’s ridiculous not to. The food was also worse than typical airline food."
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Cons: "No internet on plane"
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "The dinner was decent"
Cons: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Cons: "No wifi or chargers or seatback entertainment"
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "loved the movie selection and how nice the crew was"
Cons: "The fact that my party was seated in different areas of the plane."
Pros: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Cons: "Overbooked flight made storing carryons annoying and hard."
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "Iwould like my money back notting i bever made it home"
Cons: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "generally on time"
Pros: "The service was good. Headrests were nice, recliner had good range."
Cons: "Would have paid more $ for more space, but not willing to pay first class ticket price $$$. Elbow room could always be improved."
Cons: "Had to reschedule to a later flight."
Cons: "I don't like boarding in group 3 and having to climb over others who have already boarded, as I walk up the aisle I am hitting people with my purse, etc. and then when I get to my seat there are others seated in the aisle seat and they have to get up and move in order for me to get into the window seat. Why don't you board window seats first then middle seats then aisle seats, seems more logical."
Cons: "My wifi didn't work"
Cons: "Sat on runway for 45 minutes with no updates"
Pros: "Seats barely reclined"
Cons: "More food they ran out."
Pros: "I sat next to two of the flight attendants prior to our departure. When they got up to board, their negative comments about getting on the plane made me think Wow, why are you doing this job, if you don't really want to go. The two attendants at the check in, they need some training."
Cons: "More professional staff."
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Cons: "Not having videos on plane in seat sucked!"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "Everything else was all right"
Cons: "It was a late flight and it got delayed and my in laws had to keep awake to come pick me up"
Pros: "Pre-selected seats and in flight WiFi/entertainment"
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Cons: "Lost my baggage"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Flight attendants were good. Ours was German. United plane was old. Given old overnight care package (socks, toothbrush, etc.)."
Cons: "Check in at iah with united, is 1 star. Those people really hate their jobs. Never helpful."
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "Food, knowledge of employees, signage great just overall a great experience"
Cons: "flight was 90 mins late."
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Cons: "Over 3 hours delayed and they just kept bumping the departure time back 15mins so you couldn't plan time to eat or find a restroom. Stop leading the customers on and reimburse them when you don't deliver your end of the contract."
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "The plane was delayed again n again from ，7:30 pm to 11:45pm"
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "Everything went smoothly there wasn't really anything to complain about"
Cons: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"
Cons: "I was not notified of a late gate change and missed my flight."
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Drinks and snacks were good. Flight was on time."
Cons: "Flight crew was a little noisy."
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Pros: "Friendly staff"
Cons: "All three seats were purchased together and we were all split up in different rows, 3 hr flight and you have to pay for any movie with only a selection of tv clips to try and induce you to spend $"
Pros: "I liked the variety of movies offered."
Cons: "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
Cons: "I didn't make this flight."
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Pros: "Friendly staff, great service."
Cons: "The boarding for handicap is not good,should be the first one on the plane.."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Cons: "The flight got cancelled"
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Pros: "2 hour delay leaving Dulles for a multitude of constantly changing reasons"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "newer, quieter jet"
Pros: "We had a delay and everyone was very helpful!!"