It was so hot. Check in and flight attendants not very friendly
Seats too close together. Seats should not recline without additional space between seats.. Meal service and seat reclining is a huge problem.
Gate change at boarding was announced last minute and was far away from the original gate, and no text or email was sent to alert you; they kept spraying air freshener ugh! You could barely hear the announcements;
It was a very pleasant return flight. Their crew took great care of us and seemed to have so much pride to represent their destination and airline. We were on a Boeing plane and it reminded me that I really prefer the Airbus. We were in coach and when the person in front of me decided to sit in my lap, I could hardly move. The most important thing to know is that at CDG in Terminal 2, the passport control/border crossing is past the shopping mall and restaurant area. We thought the line was for Starbucks, but there was a 45-50 minute wait to get to the entrance to passport control. It would have been great if the airline staff could have warned us about it when we checked in. Not having any knowledge of it, we stopped for a little breakfast and were caught totally by surprise by the length of the line. The CDG staff did an excellent job of triage, trying to identify those who might miss their flights. But what a stressful hour that was, and totally avoidable had we understood. On board the food was quite good but it's still airline food, and the menu on the flight services screen at our seats did not align with what was actually served for the main meal. Pilots made an extra effort to find good air for us so there was very little turbulence, unusual for a winter flight.
Our flight was canceled a few hours prior to our scheduled departure. I was advised to book a new flight on another airline and we would be reimbursed for the original flight. Of course, that was denied and we're out $700. Many Alaska Airlines were canceled that day due to computer issues. This is completely unfair to us and we should be reimbursed for the extra money we had to spend.
My daughter and I were seated together, but our TVs weren’t working. They moved us to different seats with working tvs, but we couldn’t be together anymore.
I hope you can influence the airport at Papeete. It is in need of upgrading. Only 1 plug to charge in the open area, only 2 once you have passed security. Security was extremely outdated. They had me turn on my computer, and my camera. 9/11 was a long time ago. There were only a few ceiling fans so the comfort level was really low while waiting for my flight.
The staff on the flight were very friendly and willing to assist in anything possible. The food was plentiful, and the trip went very smoothly with the flight, arriving an hour early. Very impressed with the flight attendance with Air Tahiti Nui!
I’m not an airline food fan but the service was excellent!
There is no legroom for someone who is even a little taller than average. The woman in front of me leaned her seat back all the way, so that my knees were wedged up against her seat. When I asked her to adjust it, she flatly refused, and the flight attendant basically told me that I would have to put up with it - for an 11-hour flight! I will not use this airline again.
Great experience nice pilot very soft and easy landing and take off
We sat on the runway for over an hour before departure. That was unwelcome.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Crew helpful. Plenty of food although not great but ok. Good time.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
Original flight was delayed, then cancelled and the gate staff did not expedite rebooking. Also, no instructions were given that a ticket number was needed before being called to facilitate rebooking. This could have been much more organized.
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence
The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
I like that if they asked you to checked in a bag at the gate they give you priority to board
Horrible food and crew. Crew were laughing and talking loud while people were trying to sleep
Yall need to integrate your system with Alaska more efficiently. They booted me off the first flight because of a discrepancy on your end.
Seats! The eternal problem in economy. They are like stones!!
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Checking bag at terminal was horrible. No agents to check us in and only 1 kiosk working. Boarding went ok. Crew onboard was very scattered rained. Missed our row while serving and then didn’t see them hardly again.
Crew was amazing, takeoff wonderful. The bathroom was disgusting from before takeoff the odor made the flight uncomfortable as you could smell the bathroom from the center of the plane where we were sitting. Smelled like raw sewage. My daughter was throwing up as we landed due to the smell and horrible turbulence as we approached Newark.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
The flight got delayed. They forgot to bring the drinks when I asked for it. The toilet is messy.
Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
