Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
My layover in Vienna was supposed to be 35 minutes but because my flight was canceled I had to wait in the airport for an additional 8 hours.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices.
Despite the booked seats in front of the land we were moved to the back of the plane even first like 8 lines were totally without pasangers. When I tried to sit on empty seat flight attendant asked me to go to my dedicated seat in the fully crowded back of the plane. She was not able to explain why. Food was very poor on flight LAX - VIE.
We had a wonderful experience overall. The only issue was check-in our luggage at the Split Airport counter. It was very confusing because we needed to pay for baggage.
Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Food used to be better and comfort was not attainable after 5 hours everything starts hurting.
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Horrible flight. First delay in boarding of approximately 30 minutes. While in the plane, the flight attendants huddle and we get an announcement that the crew's legal time was exceeded, that they don't have replacement crew and that they will need to cancel the flight. One would think that they would know that their time was to be exceeded BEFORE boarding. Took for ever to deplane. Then we were told that flight would not be cancelled but gave us a departure time of 21.15, which of course was not fulfilled. Arrived in Valencia, luggage took 30 minutes to arrive. Absolutely unacceptable
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
I can’t even the whole trip was a catastrophe
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
Plane boarded early a quickly, was mostly full. We left close to on time. And landed early.
The worst landing I have ever had on a domestic flight. Thought we would lose the landing gear on landing in Newark. Then we spent 40 minutes trying to position the plane in the right place to be able to get the jet way to the plane. The plane arrived stopped. The announcer was that we were there. Everybody got up, then we were told to sit back down because they had to have us towed to a different position. We got towed and then everyone stood up and they told us we were in the wrong position to sit back down again, and then we got towed to a different position This did not happen immediately. It was 30 minutes while we wandered around a small section of the tarmac in Newark close to the gate, but apparently not close enough. Horrifying experience The CAB should be investigating that flight
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
Tastless food and too obvious lack of enthusiasm for service in the economy vesus business class
It is clear that someone knew, and competent, is in charge of food at United Airlines at least for the international flights. I was flying in coach, but the choices of the dinner were excellent. Tasty, and appropriate size. I had the beef, which was a little bit like a shepherds pie, and it was good. Nothing comparable has been served on a United flight in years. It will not be confused with three star food, but it is very good for airline food. Even better was the breakfast choice between a cinnamon roll and a breakfast sandwich. I chose the breakfast sandwich which was absolutely delicious and which I would happily order again at my local Starbucks or Panera. It is clear that someone knew indifferent is in charge of the food and it’s about time.
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
The service was good, the food could have been better.
This is for UA2274 from Houston to Sacramento. The flight was delayed arriving due to mechanical issues so we left about 3 hours later than scheduled. When boarding the plane the temperature inside was excessive - likely close to 100. Pilot apologized and said it was going to improve at altitude, which it did. But before that I honestly thought there might have been more delays removing passengers made ill from the heat. We were delayed leaving due to another mechanical issue. There was not water on the plane due to a panel that was not secured. They did that quickly, but the combination of mechanical issues was rather disturbing and did not reflect well on United.
Staff members were not helpful they ignored all calls for an attendant.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
We loved our Air Canada experience and will definitely fly them again. It just so happened than in the first leg of our trip their entertainment system was not working, and neither was their oven so cold meal & snacks only.
For the price, it was a really good experience. There was no entertainment on board, so I couldn't really rate this, and I didn't order a meal. I appreciated that there was a free glass of wine.
Check in staff was incredibly rude and condescending. When I arrived at the gate I had been charged $125 for a checked back. I did have or check a bag. When I brought this to the attention of the staff member who checked me in, she said that she made a mistake and there was nothing she could do about it. I asked her to remove the charge and refund credit card, she said she could not and that I had to call my credit card company to contest the charge. I called Air Canada customer support, was put on hold, after 43 minutes a received a messages stating customer service was overwhelmed with calls and was then hung up on.
I had no communication, receipt etc from Air Canada until hours before flight
All good but I could barely get my arms and legs into the room in front of me. Have never been so cramped before. Plane left the gate on time, taxied very quickly and took off without waiting. Unique. Arrival on time. No problem
The plane is too cramped! Zero leg room and when the person in front of me put their seat back they were basically laying in my lap.
The layover was 6 PLUS hours and we were only given a $15.00 voucher. We missed our first activity in Quebec due to the delay.
the fact air Canada changed my flight from 850 PM to 815 AM with zero regard to the plans i made that last day, the cost i lost out on as things were non refundable amd shortening my first vacation in 7 years sickened me. when we purchase a service thats whats we expect. when we want to change the service we have to pay for that option but you do whatever you want . i called accessibility dept as i have a cpap and an implanted loop recorder first person said no problem just let security know you cant go thru scanners. then i got an email saying i had to fill out a fit to fly form . which again there was NO need to have that none. But that cost me money and time to have a doctor fill it out. then when i went to check in online i was declined i had to see a person at the airport instead. i couldnt get my boarding pass like everyone elseso here I was contacting air canada so I would have a easy travel experience and it ended up being a nightmare with more work for me, more cost and time. the flight itself was great the nightmare around it i will never subject myself to again. i tried to stick with supporting Canada but Air Canada was not worth supporting. very disappointed especially with a dept that is supposed to help disabled people not make an already challenging event not worth going thru at all.
I hope these comments will find their way to AC customer experience team. Me and my spouse 50 years of aged coming back from 7 days perfect vacation... While boarding in FLL flight AC1621, one of the boarding agents (tall aged african american) man literelly yeld at my wife during the picture talking process. MAM ! STEP !! BACK !!! We are not illegal immegrants beying deported, nor are we in the millitary. We are customers returning home. This was unacceptable. While boarding in YYZ flight AC1154, one of the boarding agents (tall aged caucasian) man criticied with several complesant remarks my passport condition saying that I could not travel intl with it due to stain, decoloration, and BLOOD. My passport does not have blood on it! Yes it might be in less than perfect condition, but their are ways to talk to customer that does not imply not allow a boarding agent to be angry fathery like, or a custom agent looking at a suspicious individual. Both experience were less than acceptable for might I remind you a paying CUSTOMER returning home.
Terrible experience, flight was delayed both ways. Limited compensation for the 5+ hour delay. Will not be flying Air Canada Rouge, and don’t recommend you do either.
Trip was smooth, good drew, average meal, almost cold coffee. Excellent landing. Did not enjoy going down the stairs, walking to the gate, walking up the stairs, going a long walk to the exchange gate, and going down the stairs again to be bussed all the way where we originally landed to take our next flight! Over all an average experience. Thank you.
I booked extra leg room, due to seat neighbor i now consider extra shoulder and arm room as well. Seems like the seats shrink in width now The crew was very friendly and professional ( 100%). Food was good not great, breakfast was bad, a dry slice of bread would have been better. Facilities clean.
Luggage transfer in Chicago was not performed in time. I received my luggage at my destination two days later.
love the crews and my only problem was the delay at Frankfurt was very bad. I have travelled with Lufthansa for over 30 years now and this was cost me some planned business appointment
We just made it to our connecting flight. A long, long speed walk!
Everything went smoothly and the staff was very kind. I’m glad I purchased the extra leg room for my long flight; it was totally worth it. We were served 2 meals for a 9 hour flight which I was not expecting and they were very tasty. I appreciated them being vegetarian. Customs line in Munich was long; I had a choice to have a 1 hr 40 min layover or 2 hr 40 min layover; I took the longer layover which I was thankful for because my flight was delayed 30 minutes and there’s a good chance I would have missed my connecting flight. This was my very first international flight and I would fly Discover again without hesitation. Thank you for taking good care of me!
It was a short flight. Plenty of room on the plane. It was also extremely clean.
Stop charging for alcohol overseas flights and start taking cash again not everyone wants to pay with card if the person is bigger give him seat on the outside seats not the middle in between the people is common sense and mainly if you fly for Lufthansa provides the sam service and experience...
Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.
The flight was so FULL That I had to keep BOTH my carry on AND my personal items ON my lap while I was sitting there for 10 hours Because the airline put ALL the other stuff into MY overhead cabin Most uncomfortable 10 hours of any flight I
