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Cons: "If the tv would work in my seat"

Cons: "86 year traveling I had to get wheel chair to escort my Uncle I was not flying. Had to return to gate to get a gate pass after arriving at third floor so I had to wheel my uncle downstairs again. Then was told by overwelmed employee named Daisy that I had to stand online again."

Cons: "Do not let people book a connecting flight with only 40 minutes in between. If anything goes wrong, say your first flight is delayed an hour, there is no way you are making your second flight, and will spent a hell of a lot of money to get home close to originally planned."

Pros: "Good service and smooth flight!"

Cons: "The flight was delayed 4 times and was delayed by 2 hours total. Notifications were sent, but overall the delay was an issue."

Pros: "Jetblue is very dependable"
Cons: "Nothing"

Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."

Cons: "Did not work ....info screen. Blacked out.."

Pros: "Exoected servuce to be like a discount carrier. Instead it was like an airline from the 1970's. Actually fed you more than 3 peanuts. Loved the legroom. Flight attendants acted like they cared about their passengers."
Cons: "No complaints. Headline says it all. New favorite domestic airline."

Cons: "The flight was delayed"

Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."

Pros: "Self check in kiosks are great"
Cons: "Disgusting snacks. I threw mine away after eating 1 chip. Very rocky landing."

Cons: "that flight was canceled. customer service is bad. they made it so hard to get refund."

Pros: "Everything"
Cons: "Nothing"

Pros: "She was very happy with everything"

Pros: "On time departure and early arrival"
Cons: "Seat did not recline and tv did not work. Very long ealk to taxi line"

Pros: "On board staff and those at gate."
Cons: "Ticketing counter employees and process. Had to wait for more than an hour for service. Got up at 3am for 6am flight...apparently it was known in the night there were maintenance issues. Would have been nice to alert us at home."

Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."

Pros: "The people were very kind and constantly available."
Cons: "Nothingnothing"

Pros: "Me gustaría hacer un pago extra para regresarme en primera clase porque mis piernas las tengo lastimadas mi correo en Marymar.y@hotmail.com me podrían decir como lo hago yo regreso a Estados Unidos con la misma aerolínea gracias"
Cons: "Mis maletas de New York a Dubai fueron abiertas y me sustrajeron algunas cosas que llevaba de regalo a mis familiares en Filipinas"

Pros: "very smooth landing"

Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"

Cons: "My flight was cancelled, the airline wouldn't provide me with a refund. They also had no other flights to my final destination so I was stranded in Beijing. They also lost my bag in the airport - I fortunately found that. I won't fly air china again"

Pros: "On time and plenty of leg room"
Cons: "No comment"

Pros: "I liked the plane size"
Cons: "Seats were not comfortable one didn't even recline"

Pros: "Love the extra seating space on all JetBlue flights - so much room on even on regular seats! This flight took off & landed on time (much appreciated!)."
Cons: "Not much!"

Pros: "Very Roomy"

Cons: "Flying through New York JFK, airport and customer service is very poor."

Pros: "I"

Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"

Pros: "Потеряли один чемодан"

Pros: "Seats were comfortable with good leg room.. Free drinks was a plus."
Cons: "Significant delays leaving from the gate in Boston."

Cons: "It was great!"

Pros: "Check in and boarding super organized, beand new plane"
Cons: "Everything was great"

Pros: "First time flying with JetBlue - truly wonderful service & great flying experience - excellent entertainment, free snacks & friendly crew. They also made a schedule change at no charge."

Pros: "Good food, friendly crew"
Cons: "People issuing boarding pass not friendly"

Pros: "Left on time, arrived early, perfect landing"

Pros: "Love the seats and space. Cabin crew was friendly and professional. Pilot brought us in smoothly despite heavy cross winds. Thanks, Jet Blue!"

Pros: "Nothing to like"
Cons: "Jetblue cancelled the flight 1 hour prior to departure. I had ordered a pkg through Kayak and had a departing flight to Asia from NYC leaving 2 hours after arrival. Instead of booking me on another flight that night to NYC, Jetblue rebooked my ticket for two days later. Even though I shared that we had prepaid the hotel stay and would lose that time in addition to a shortened trip, Jetblue did nothing to help. We were beyond devastated. We found our own ticket to NYC from Delta without help from Jetblue. This experience has left a very bitter taste in my mouth and destroyed my preference for Jetblue."

Pros: "I cannot rate the food or entertainment since it was nor offered on this short flight but everything else was excellent."

Pros: "My bags were checked in all the way to Penang."
Cons: "Could not check in online 24 hrs before. Got a scare that JetBlue did not have my reservation. Had to call JetBlue and waited a long time to speak to someone who could not help me and had to transfer me to one who deals with travel packages, then had to wait a long time again. I also could not pick seat but the agent who dealt with travel package luckily could."

Pros: "Very Professional"

Pros: "Movies for the kids"
Cons: "Unfriendly flight attendant and the plane was very very dirty."

Pros: "The legroom was awesome and entertainment was adequate."
Cons: "Lack of offering of even water, much less snack or juice."

Cons: "Internet was too expensive."

Pros: "nice desk agent and crew"
Cons: "the most uncomfortable seats ever"

Pros: "Seats"

Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."

Pros: "Planes are comfortable. The staff is very nice."
Cons: "Tv didn't work at my seat. A fairly frequent event on Jetblue. Terminal 5 at JFK seems to be deteriorating. The moving sidewalks to the AirTrain have been partially broken for many months. The Boars Head sandwich shop used to be a favorite but now has slow service and stale bread. Very limited seating in the terminal near an outlet."

Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."

Pros: "Everything fine"
Cons: "No complaints"

Pros: "Hetti g home"
Cons: "Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination"

Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"

Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."

Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."

Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."

Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."

Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."

Pros: "The crew were always really helpful and kind. They were happy to speak English or Japanese."
Cons: "Despite stitching when I could and as soon as I could. Lower back buttocks hurt pretty bad half way through the flight. This is a knock on the airline industry and not so much ANA. Comfort levels start diminish when you try to squeeze as many seats as you can into airplane. Especially, for people like me who are at least 6' tall. Also, the food was very meh. This was surprising because all my other experiences with ANA were quite the opposite."

Pros: "Cheap price"
Cons: "none"

Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"

Pros: "Crew was pleasant served a snack and drink, flight was good got us there on time pleasantly surprised thanks United ."
Cons: "Slow boarding process should use front and rear boarding but then again all airlines do it and flight boarded 30 minutes behind schedule"

Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."

Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"

Pros: "Nothing"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."

Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."

Cons: "Comfort, service.., terrible'"

Cons: "Seats so cramped. Fat person next to me invaded my space in my middle seat"

Cons: "horrible service representative in newark."

Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"

Pros: "Quick flight, good service"
Cons: "Delay on return flight."

Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."

Pros: "The crew , living on time"
Cons: "I had no dislikes"

Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Cons: "The crew was pretty rude on this flight for some reason."

Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."

Pros: "Flight is okay but may turn horrible when one is flying on an EMPTY stomach . At least they could add a few dollars to the ticket price and carry out this most needed thing --- FOOD"

Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"

Pros: "Very friendly service"
Cons: "Nothing."

Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."

Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."

Pros: "The flight was short"
Cons: "The flight was short so no entertainment was needed. After the nightmarish flight I had just endured it felt like first class accommodations."

Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"

Pros: "NOTHING!!!!!! the worst experience traveling!!!"
Cons: "I did not like the way I was treated AT ALLL!!!! THE UNITED AIRLINES STAFF was HORRIBLE!!!!! NEVER FLYING WITH THEM AGAIN!!!!!"

Pros: "The flight attendants were professional and friendly."

Pros: "Every one was friendly. The plane was clean"

Pros: "The Crew was wonderful, warm and engaging. Made my fiancé and I feel comfortable."
Cons: "The inflight entertainment kept cutting out on me, I was watching a movie and never got to see the end because of connectivity issues."

Pros: "Nothing"
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."

Pros: "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"

Cons: "The turbulence was nuts, crew was rough, food was none!"

Cons: "Flight got delayed twice because they could not find a crew member/pilot. This was extremely unprofessional and I ended up having to get a flight with american airlines instead and they were awesome. Will never fly with united airlines ever again."

Pros: "Airline staff were friendly. Flight to O'Hare arrived late but what can u do? On flight to laguadia , I got no snacks and no soft drinks. economy class was like a sardine can"

Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"

Pros: "Crew"
Cons: "Wifi"

Pros: "Wide seats, leg room, early arrival."
Cons: "Nothing"

Pros: "On time arrival and departure"
Cons: "Boarding process awkward. I liked the 5 lanes, but once on the plane it took a long time for people to load their carry-ons. I was seated in an aisle and was in boarding group 2......??"

Cons: "Delayed flight"

Pros: "Nice"

Pros: "There was a weather delay and I went to pay for upgrade to a bigger seat and the airlines did it with out a charge. Thank you..."
Cons: "Never offered me a beverage, that is why a chose mediocre."

Pros: "Seat very small and uncomfortable"

Cons: "From check in to boarding and then flight all were fantastic. We were traveling with 2 kids as well under 3"

Cons: "A little cramped and you should be more upfront about a dumb fee of $45 for a carry on. I thought I was getting a good deal on a flight but I guess I was wrong. I will probably fly with an airline that doesn’t charge you for something that should be free from now on"

Cons: "Will not be using. Hidden charges doe luggage. No complimentary drinks. Filthy conditions. Will not be using frontier ever again."

Pros: "Service was fast and friendly and very efficient!!"

Cons: "Got to airport, showed flight wasl on time. Get to gate find out flight delayed from screen behind boarding gate. All official Frontier sites say on time. Finally after about an hour all official screens show flight delayed 4 hours. (initial delay was 6). 2 hours after that a person from Frontier came to our gate. explained that plane was replaced in Cleveland. They did give us 10,oo vouchers but by that time we all had pretty much eaten."

Pros: "The counter attendant was helpful to find another flight."
Cons: "The delays that are caused by the very slow computers at the ticket counters. I did not like that I had to 'somehow' get to Orlando to get into the next flight to NJ. Even though I arrived 1 hr before the flight."

Pros: "Checking in was quick."
Cons: "Cramped seating. You didn't tell us about the extra charge on the carry on and if you did it was too hidden."

Pros: "Flights were on time"
Cons: "Nickel and dime you to death."

Pros: "Not much"
Cons: "Plane was 1.5 hours late. Seats are terrible. Charge for everything."

Pros: "Perfect landing"
Cons: "I didn't have a pillow!"

Pros: "The boarding process was quick and the crew was very nice and funny!! They tried to keep everyone laughing and calm in a unusual situation."
Cons: "Although I understand the weather is out of your control, this was by far the bumpiest ride I have every taken. The turbulence was scary and the first third of the flight we were unable to move about or relax!"

Cons: "I had a 2.5 hour flight that landed around midnight-- unfortunately I was unable to sleep at all during the flight. Even though there are no complimentary drinks or snacks, the flight crew turned the lights on for over an hour so they could ask each patron if they wanted to purchase anything. The seats are tiny and I could barely fit my 5'3" frame legs comfortably in front of me. Do yourself a favor and pay more for a real airline."

Cons: "Crew was helpful. Arrived early. Can't rate food or entertainment as there is none. On Fronteir it's easiest to accept the cost of checking a bag because the carry on fee is punitive."

Cons: "Baggage fee info on site makes me feel that i have to pay for every carry on even small bag"

Pros: "This was a super cheap flight. I already knew about the carry-on charges, so I didn't bring any luggage. This is a great airline for those who know the add-on charges in advance and can comply."

Pros: "Loved that the pilot introduced himself and he was very upbeat and pleasant. Stewardesses were pleasant and self-assured. Overall, making me more comfortable with flying because we do not fly very often. We were seated in aisle 4 and it seemed a bit more noisy in front rather than in the rear of the plane. There was some turbulence, but not as much as when we flew to Florida two weeks ago."
Cons: "Our flight was scheduled for 7:55 pm. We arrived at the Frontier Counter about 5 pm and had to wait for approximately an hour before any Frontier representative arrived to begin the checking-in procedure. If this is the procedure at Tampa Airport, then more seating should be available in the check-in areas to accommodate those elderly persons who cannot stand for long periods of time."

Cons: "We had to cancel & need to rebook. Have had no help to do so. Maleta Dunne"

Pros: "It was good,on time and pretty comfortable"
Cons: "Not enough water and to much ice"

Pros: "Quick and efficient loading of passengers. Flight was on time leaving and arrived early. The flight attendants were pleasant and the safety speech very funny."
Cons: "Seats very tight for the price I paid. A rude passenger passed gas 4-5 times which was horrific."

Pros: "Boarding and arrival went smoothly."
Cons: "Cramped uncomfortable seats, the tray tables are about the size of a postcard, on top of fees that were not mentioned at all during my booking process (ie, carry on fee, you need to pay for -everything- on the flight including sodas/coffee/water they would give you for free on other airlines). I would suggest springing for a different airline at a higher cost because you'll be more comfortable and it'll end up costing you about the same in the end."

Cons: "the lady at the counter told me that my bag was ok if i told some things out , i threw away some things i wanted came back and she preceeded to tell i still had to pay 45 dollars and she did not tell me that so i lost my samples and am very angry"

Pros: "Would rather pay more for v tickets with another airline. Horrible. Have to pay for everthing. Will never ride with them again"

Cons: "Worst costumer service I have ever dealt with. Spoke with three employees that each told me to do something different. Finally, spoke to a department head and was told that his employees were misspoken. Who trains these guys?"

Pros: "The pilot was very friendly, I liked his tie. The copilot was also friendly."
Cons: "The rest of the staff were rude and unprofessional. The chairs were so uncomfortable. There was no complimentary drink, and when you ask for just water the staff rolls their eyes and gives it to you as if it was the biggest inconvenience for them. When they approach you with the cart they say, "Is anyone purchasing anything?" I also didn't like that there was hardly any announcements on the loudspeaker to let us know about what is happening, or when we might approximately be landing."

Cons: "flight was an hour off with no explanation as to the cause. Seats did not recline and were terribly uncomfortable."

Pros: "The crew on my return flight was much more personable than on the flight out. Boarding and unboarding were super easy (no checked baggage for my flight)."
Cons: "THE HIDDEN FEES ARE CRAZY RIDICULOUS! Sure the flight starts out cheap, until you realize you have to pay for carry-on bags, and another fee when you pick your seat! Overall my flight cost was $130 more than anticipated with the hidden fees. The seats on the flight to my destination were old and uncomfortable and my seat did not recline (and I paid $30 for the super stretch seating)."

Pros: "Comfortable plane"
Cons: "Delayed 3.5 hours"

Pros: "Left and arrived on time."
Cons: "Charged extra for EVERYTHING from seat selection to carry on bags to watching SILENT TV to even a cup of coffee!!!! Turned my $328 fare into about $450!! ABSURD and OUTRAGEOUS!"

Pros: "Assistance provided with change request."

Pros: "able to get a seat assignment if desired. Crew was great.. Cabin Temperature was comfortable. Seat did not recline. Departed on time"
Cons: "having to purchase food/drink, but who cares when the price is so good. Site leads you to believe you have to buy a seat and pay for any baggage, you really don't have to"

Pros: "I liked having an assigned seat."
Cons: "Paying extra for a bag."

Pros: "There should be another category here, 'Price'. Frontier was cheap, we flew around Thanksgiving and it wasn't bad for that time period. Frontier is all about being as cheap as possible. That's their business model. You have to pay for everything extra so that the base tickets are cheap. Want to select a seat instead of a random one? You gotta pay. Want to carry on a bag or check a bag? You gotta pay. So we packed all our stuff in one bag and factored that into the cost. If you can get away w/ just a backpack under the seat, you're gonna fly for cheaper. I love the way that works."
Cons: "The seats weren't particularly comfortable, but it was a 3 hour flight. Again.. not disappointed given the price."

Pros: "Comfortable"

Cons: "I agree with "the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers since carry on charge would equal up to at least $60 - they are charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise."

Pros: "The $100 certificate as an apology!"
Cons: "The 5 hour delay."

Pros: "on time no delays"

Cons: "Two and a half hours late. No one seemed to have received a delay message from the airlines. Their excuse- one employee didn't show up for work that morning, so they've been running late all day! What a way to run an airline- one person doesn't show up for work, so hundreds and hundreds of customers wait hours, miss connections, and have their plans ruined."

Pros: "On time"
Cons: "Having to pay for seat is ridiculous"

Pros: "The flight was so early there were no long lines anywhere, except security. But thatvwas becauee at the time they have a smaller staff at security. I am NOT complaining about the longer lines at security, just know that it takes longer because of 09/11. I would fly frointer again."

Pros: "Fastest plane ride I ever been on. We left on time and arrived at our destination on time. I have absolutely no complaints"

Pros: "The airport agents and crew were really nice and helpful. Checked in online but forgot boarding passes. They printed them, no problem and no charge. Our checked bag was overweight. Knew this might be a problem when we left and brought an empty backpack just in case. They let us rearrange our stuff until we were under the weight limit. They kept a sense of humor about it too. The flight crew came around asap to see if you wanted anything. Faster than other more expensive airlines I've been on. Boarding and getting off went smoothly. Flight was on time. Even paying for checked bag and seat choice our fare was still cheaper than other airlines. Only opted to pay for seating as we brought our grandson since the tickets were so inexpensive. Being his first time flying I thought it would be easier for him and other passengers to have people he knew in both seats as well as I could make sure he had a.window seat. Great value, good quality. If your looking for all the extras, not here. To get to where your going, safely and relatively comfortably, with friendly personnel this is for you. Do add in the cost of luggage and seat if you like certain ones, for this and other airlines, to compare and find the best value for you."
Cons: "Food options weren't great but for a short flight it was fine. Possibly different choices on a longer or mealtime flight? No more expensive than airport, in some cases cheaper. No entertainment to speak of, although you could pay for movies/tv. For short early am flight didn't need it."

Pros: "on time and landed on time. comfortable seat"

Pros: "Only that it was non stop. Everything else was uncomfortable and more expensive that advertised. NEVER AGAIN FLY FRONTIER!!!"
Cons: "Terrible seating, hidden costs, not on time, rude customer service on phone (phillipines), broken luggage."

Cons: "I did not fly"

Pros: "Cheap flight-in the beginning"
Cons: "The seats are 'pre-reclined' which means your sitting strait up and down, my knees where in the chair in front of me for three and a half hours. My carry on bag for both legs of the trip where $70. So in the end a more expensive ticket that includes bags, free seat selection, a drink and a snack is well worth it. Unless your really short, this was the most cramped 3 hours of my life."

Pros: "Great price trumps tight seating."

Pros: "Took off on time. Landed on time. Flight attendants were pleasant."

Cons: "There was a delay which would have left me stranded in Trenton, NJ at 1AM. I had to pay full price from a different airline to make it to my destination."

Pros: "It was inexpensive to fly comparatively, the ticket counter made sure I made my flight from Cleveland even with the airport remodeling"
Cons: "The seats due to weight reductions have no accommodations for tall passengers like other airlines. Then again it's a commercial airliner and comfort equals weight and weight equals overhead and money. So the trade-off was expected. The seats could be adjustable for height though."

Pros: "Safe trip"
Cons: "Everything else"

Cons: "Seat was very uncomfortable. Felt like a bar in the middle of my back."

Cons: "The flight was delayed one hour because a flight attendant was "stuck in traffic" One hundred and eighty people impacted by a flight attendant. On the flight one of the bathrooms was so disgusting that I didn't even want to use it. When I told the flight attendant, they refused to do anything."

Cons: "Crew arrived late so left about 45 min late...but communication was good and timely and we arrived only 15 past scheduled time."

Pros: "Plane was new and I also liked the fact that they did not charge you to breathe you only have to pay extra for everything else even a cup of water cost three dollars"
Cons: "They charge you for everything including water for three dollars. Their baggage has a maximum weight of 40 pounds unlike any other airline. They make you pay for carry-ons. They make you pay to pick your seat. You have to pay extra for everything so the bottom line is spirit is probably the most expensive airline to fly. The seats are tiny the trays are tiny, they don’t have TVs, seats do not recline. First and last time Flying with them. My bags were 42 pounds and 46 pounds and I had to pay and additional $30 for each of them."

Pros: "Nothing, I am so disappointed, my reason for going to New Jersey was to say goodbye to my Father, the doctors at the VA Hospital Brooklyn told me that my Father is dying. I am here in Houston Texas while my Father is dying in Brooklyn, N.Y. My heart is hurting."
Cons: "They could have paged me, not all employees speak clearly. If you really care, call me right now for O am sitting in the airport going nowhere. Theresa Matthews (832) 891-9022"

Pros: "Pilot made up for lost time."
Cons: "Not comfortable for the price"

Pros: "What a lousy airline, cheap doesn’t mean bad service."
Cons: "Lost my flight, no calls for boarding, just a line was the explanation no one cares, lousy employees and they don’t care."

Pros: "Direct flight"

Cons: "Our flight was held for 50 mins at the gate in FLL waiting for a group of 70 passengers who got held up in customs returning from Cancun. So Spirit decided to inconvenience all other timely passengers to accommodate late people. Ridiculous to penalize the whole plane for other people's issues."

Pros: "Crew was kind, after some coaxing waited for a family member of a fellow passenger who wandered too far from gate to make it back in 10 minutes."
Cons: "Need updates and alerts on delayed flight!! I was checking my phone every 15 minutes from the restaurant next to the gate, reloading the status page, and the status that it changed from delayed two hours to taking off now happened within a 10 minute window. Next thing I know they are calling for final boarding, last call, even though half the flight didn't make it there yet because they didn't update that the delay was cancelled until minutes before boarding. I understand we all need to take off ASAP, but they've got to understand if everyone was standing at the gate, there would be no room to stand so we all disperse and know we can check our smartphones for updates."

Pros: "They refunded us"
Cons: "Refused to accommodate us or put us on a different flight."

Pros: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Cons: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."

Pros: "The cost"
Cons: "The seats they don't have much room or move at all"

Pros: "Quick Flight"
Cons: "Baggage Fees"

Pros: "Seemed like it filled from the back so no stepping over others trying to get to our seats. It departed early and arrived early. The pilot spoke several times and was very welcoming. The middle seat give away was fun."

Cons: "Terrible landing. Descent had way more twist and turns than any other flight and seemed much longer than normal."

Pros: "The plane seemed new"
Cons: "Paying for every single thing - including carry on bag and water. The low price no longer remains low when charged for everything. Flight crew and other positions didn't have good customer service either."

Cons: "Don't have any intertainmen in the flight....TV no snacks you have to paid it.."

Cons: "Getting checked in and checking a bag was chaos. Then we waited nearly 45 minutes for our baggage to come."

Cons: "Flight delayed 3+ hours. Nickle and dime you to death with charges"

Cons: "I was never told it would cost me $55 to have a carry on bag! Ridiculous! $60 if I wanted to check it. There is no beverage or food service. Thank God I always bring snacks on plane rides. MY FLIGHT WAS DELAYED OVER 5 HOURS then we sat on the tarmac as the pilot informed us they were having computer issues (30 more minutes). There is absolutely NO LEGROOM! I am 5'4" and my knees were hitting the seat in front of me. No tv or music either. It's like the Yugo of airlines. I would NOT recommend flying this airline EVER!"

Pros: "I was kept in line until it was too late to allow me to get a boarding pass. The 3 groups of travelers before me took an unusually long time as they could not understand why they were not allowed to get boarding passes. The CS Manager did direct me to an airline that I was able to buy full price ticket from."
Cons: "The same excuse was given to every traveler that was in the line with me. I listened to it explained to at least 10 travelers that day. Since that time, I have yet to hear any positive feedback from anyone that travels frequently. You seem to pray on people that do not travel often. The ticket that was purchased for this fight was bought by my wife. She was trying to do me a favor. Maybe some that actually cares about your reputation and would like to see your airlines succeed over time will contact me in an attempt to change my opinion. I can be contacted at john.w@ug-fl.com"

Pros: "Nothing"
Cons: "Baggage fees extremely high..even if you take it on the plane. If you do t have access to a computer a charge to check I at the airport. Have to pay for membership. Time you pay all the high fees no cheaper then other airlines hat have better service."

Cons: "i was seated next to a women that clearly needed two seats. when she boarded someone should have seen this . I was stuffed into a seat and couldn"t move for my 21/2 hr flight. I didn"t want to make a sene but Really? BETHIE DAYTON"

Pros: "Nothing"

Pros: "No hassle travel"
Cons: "extra charges for everything"

Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."

Cons: "I will never fly Spirit again. I knew from one previous experience that they were the pits regarding seat room; but I never figured they were theives They never sent a confirmation of ticket. THEY HAVE ABSOLUTELY NO HUMAN BEING TO SPEAK WITH IN PERSON on their telephone contact number, no matter what button you push. The transaction didn't post on my credit card, so I assumed it did not go through. I bought another ticket. Five days later they put both tickets through. that's it I am done with this cluster F$%K airline."

Cons: "Slow boarding and de-boarding process. Seemed like there was time on both ends to shorten trip."

Pros: "Clean, simple, comfortable"

Pros: "Easy access, boarding, seating. Nice, new plane with updated amenities."
Cons: "The bag space under the seat in front of me seemed larger before, but it's probably just a misconception."

Pros: "on time, nice new plane"
Cons: "Hostage me for $55 carry on baggage which is free elsewhere is robbery. Even not a free bottle of water in four hours flight makes Spirit very poor and cheap airline."

Pros: "I personally checked everything through Spirit's website and they let you know online that they are a "no frills" airline. If you can fit it in one bag then the cost is perfect."
Cons: "The amount of people who had no clue what they were in for was unnerving. It was a tight fit."

Cons: "Our flight was cancelled and we were stranded in the Dallas-Fort Worth airport to find out own way home to Tampa. Spirit refunded us our return flight but was of no help in our rebooking. This was the first and last time I will ever take this airline. They took absolutely no responsibility for their actions and had not concern at all for our well being. Terrible, just terrible. Shame on Spirit Airlines."

Pros: "Nothing I will never fly with this airline again"
Cons: "$55.00 for a carry on. Flight delayed for 1.5 hours and still want to charge $3.00 for water. Seats very cramped. Staff not friendly. Check in, the computers were down for 1/2 hour. Should I continue ?"

Pros: "Very little save the fact that the plane was new."
Cons: "Pretty much everything. Low priced at the he outset but by the time they nickel and dime you to death and basically charge for a reasonable sized carry on bag the costs are the same, and at that point you're paying more for less!"

Pros: "That it was short, but that's due to geographical luck .. nothing your airline did."

Cons: "I wish there was in flight wifi and cvs."

Pros: "There wasn't much we liked about our experience with Spirit. If I had to say something I would say that it is good there were so few people on both our flights so we were able to stretch out onto vacant seats. Otherwise it would have been intolerable."
Cons: "Where do I start? The worst part was that we were totally uninformed about the Spirit policy of charging an outrageous amount of money for every piece of luggage. It unexpectedly raised the cost of our tickets so much that we would have been better off going with almost any other airlines, which we will do in the future. Bye bye Spirit."

Pros: "Nothing"
Cons: "Couldn't check in without my spirit password Unclear which line to be in at check in No "hello" at check in At gate flight was over an hour lie no announcement, explanation or apology Flight was so filthy we couldn't sit down"

Pros: "Flight attendants were actually friendly and no attitude. Being on time a bonus"

Cons: "Was able to get a direct flight to Detroit, but the passenger next to me couldn't accept the seating being so close and uncomfortable. I will only fly Spirit again if it is the last choice"

Pros: "When we checked in at the airport Vicenzzo was very helpful with everything and the lady next who sat next to me, Naomi, was a pleasure to talk to. Other than that I can not say I enjoyed the flight at all."
Cons: "The seats were abusively small with no room to move around. There was no room to put your tray down. I could not even open my laptop all the way. The seats do not recline at all. You have to pay for everything.. even water... It is the most distasteful way to fly. I will do what I can to never fly on Spirit Airline again. I am irritated I have to fly home on this airline."

Pros: "We arrived safely"
Cons: "the 2 hour delay"

Pros: "None"
Cons: "Folks....this was my first time flying on spirit and all I can say is never again! It all started a couple weeks before the actual trip when I called their customer service number (it's a toll number NOT 1-800) and come to find out their call center is located in Asia. Talk about a language and culture barrier. The individual on the phone was not able to help me out due to their lack of speaking basic English. The trip itself started with a cabin that was disgustingly dirty from the previous flight and yes you WILL get buckled and dimed for everything! Want a Coke? It will cost you 3$. Need a boarding pass? 5$ In fact, to be able to carry on a small average sized suitcase it cost 45$. Seriously! 45$ just to carry on a smal suitcase and that price is just one way! Do yourself a favor and fly with a legacy carrier instead Delta, American, or United). Spirit has horrible customer service, dirty airplanes, and thy will nickle and dime every possible dollar from you! That's all!"

Pros: "not much, direct flight was the only positive"
Cons: "cannot even get a water for under $3.00."

Pros: "They were willing to refund, since it was their fault."
Cons: "Other than that they were completely unhelpful and unwilling to do anything to correct their situation. They told me I'd have to take a flight the following day from an airport an hour and a half away but were unwilling to provide transportation or a hotel. I had to buy another ticket on a different airline day of, which cost me an extra 300. I would highly recommend that no one ever fly Spirit Airlines. I was unaware of their reputation before booking, but since then everyone I have spoken with has said that they knew to never fly Spirit. Somehow I missed the memo."

Pros: "The fact that we actually got to Dallas eventually"
Cons: "Everything was an absolute mess. The crew seemed like a bunch of college kids working for spirit through an internship program. The plane was inevitably delayed for two hours. Once we finally got on the plane, we have to wait another twenty minutes for the fuel truck to come fuel the plane. I'm surprised we even landed in the right state."

Pros: "The aircraft was new and up to date. One of the flight attendants was very rude to you customers. Charging for WATER is reprehensible. Shame on your management for even considering that."