Food wasn’t the best and on a long flight I wasn’t comfortable at all for half of my journey.
Could have been better: - breakfast was appalling! - boarding (travelers did not board in their allocated group and should have been moved away from the boarding gate)
10+ hours of boarding and then deplaning 3 times due to an issue with the plane. No flight until next day. Bad accommodations and terrible communication from British airways
You could’ve not lied to us to your agent kayak. You could have provided us with the flights promised. Could’ve returned phone call or calls in a trip. What a disgrace
Pros: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Cons: "The window seats in these new airplanes are freezing."
Cons: "Delayed, ended up missing connection. Still not arrived at destination. Will end up being an 8 hour delay!"
Pros: "Selection of films was good"
Cons: "BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing."
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Cons: "Sitting on the tarmac for to long...."
Pros: "Friendly flight staff, spacious cabin, decent food, clean and well-maintained. Additionally, we were delayed by 30 minutes and still managed to arrive before our original arrival time at Gatwick. I haven’t flown BA in years but this trip has made me a new regular customer."
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Cons: "Nothing wrong"
Cons: "Rude flight crew!"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "Plane was only a quarter full, so plenty of room to stretch out!"
Cons: "One and a half hour delay due to late departure from Gatwick. Food very average and entertainment system and choice of films, poor."
Pros: "Direct filght"
Cons: "Limited entertainment options"
Cons: "Didn’t not make it the flight because the Wheelchair took forever to pick us up from there a aircraft"
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Pros: "The team on board is always trying their best and work hard to make it comfortable."
Cons: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."
Pros: "The plane was old and dirty even after it had been cleaned. There was grime in the lavatory and on the seat back tables."
Cons: "The crew was fine and the food was edible, but it wasn't great."
Pros: "Crew were especially friendly and helpful. Very smooth sailing all the way. Just luck that it wasn't a full plane. Lots of pillows and blankets. Food was good."
Cons: "Audio for music wasn't the best. In fact, classic station had skips and drags. Volume inconsistent, although controls were responsive, especially for movie. Coach seats begin to feel like park benches after 5 hours."
Pros: "Great crew. Super nice and helpful. Plenty of entertainment options."
Cons: "Boarding was ok"
Pros: "Reasonably efficient and comfortable."
Pros: "British Airways offered me a direct flight from Dublin to Philadelphia on their sister carrier American Airlines."
Pros: "The plane ride was excellent and boarding , ... was great. The class is not too crowded."
Cons: "The 8 seats per row in business class is very crowded and the practicality of it is far from optimal. The food is not much of a culinary experience"
Pros: "Nothing, everything was poor"
Cons: "everything was mediocre. No free food or even coffee on a 3 hour flight. Would never recommend it to anyone"
Pros: "Flight got cancelled"
Pros: "flight was on time. Checking in was easy, and well directed. As for entertainment, plenty of new release movies to view."
Cons: "The seats are uncomfortable, due to a metal box under the seats . You have to sit with legs in an angle, instead of straight; After 9 hours, it's very uncomfortable."
Pros: "Ear phones for those of us who did not bring any. Having a meal and drink available and at no extra cost."
Cons: "Not knowing if I could get an extra drink after the food was served, would have been helpful. Snacks of chips, pretzels would be tasty. Offering more water or a larger container offered would help. Explaining how u have to get to the next terminal would help. Having to go to many shuttles is confusing."
Pros: "Friendly and caring crew."
Cons: "Food not so good....but it is more due to my taste for food."
Pros: "The airflight attendant was very helpful."
Cons: "The seat narrow as a tall large man was sitting in the middle"
Pros: "Several little things meant a lot: 1. The bathrooms stayed fairly clean on a 9+ hour flight. 2. LOTS of entertainment options. 3. Flight attendants seemed genuinely kind and helpful in addition to being professional. 4. Meals were not completely horrible."
Cons: "1. Real cream for the coffee, please."
Pros: "Boarding staff was confused and took al long time. The crew were nice enough but disinterested in serving us and were annoyed when I asked for a few crackers or bread to help with a stomach ache. Never got any. I had to get up several times to ask for water. Comfort was ok and plane was warm enough. There was several people who came and sat down next to me in the open seat, 6 or 7 different people who left their own seats elsewhere on the plane and came to sit next to me in the open seat. One woman brought her child over, asked me to love another seat over, so her child could lay down and put his feet in my lap. Then, when Inledt for the ladies room, she left him there to kick the seat in front of him and throw his tuna fish sandwich pieces on me and on the floor. I never agreed to play nanny to her child and after I'd paid $750 for a one way ticket from TPA to AMS, I didn't think I should have to. The mother gave me an earful of her bad language when I asked her to take care of her own child and take him and his fishy tuna sandwich back to his own designated seat. I had asked a male flight attendant to handle the situation, neither he nor the other staff, who stood by, cared that it was disturbing me, or that the other passengers were playing musical chairs with empty seats all night. I have flown British Air more than 100 times in my life. For 35 years it was my go to airline for step up in quality, service and class. This time I could have flown several other airlines that would have been $379, $400, 547, 650 for the same flight TPA to London Gatwick then AMS, instead I opted to pay a little more and thought I'd get a little more. Not any more on British Air. Other passengers on the flight were rested when they arrived. Not me, I was tired and disappointed and kicking myself for paying more to fly British Air. This is sadly understandable, as all quality is down with alot of airlines. But it's particularly disappointing that I'm saying that about British Air after all these years. I have only complained one time to an airline over 30 years. This will be my second time. I plan to send this complaint to British Air and ask for a refund."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Cons: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Pros: "The crews are ok"
Cons: "The seats are not too comfortable"
Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"
Cons: "Everything was a complete mess, from switched seats (and we had paid over 6 months prior for specific seats), lost luggage, missed meals (somehow they kept skipping rows of people, letting people leave the plane while leaving their bags in the overhead bins - just a disappointing mess."
Pros: "if i have an option i will never travel from BA"
Cons: "smelly bad food , airhostess not personable , worse wine , seats so bad , they they should travel once on Emirates and they will know ,"
Pros: "Frazer and service on flight was great"
Cons: "British airways in tampa gave us wrong info. Caused major issues for us in london gatwick"
Pros: "BA has the best airline food. Our flight was 9 hours, and they served a full meal with wine early on, and a snack box toward the end. The flight crew is outstanding. The in-flight movies were good, with a decent choice of recent movies."
Cons: "These were the smallest airplane seats I've ever encountered. On the leg from Seattle to London, I was in a window seat and my 6'2" husband was wedged in a middle seat. We were both cramping up halfway through the flight. When the person in front of me reclined his seat, my meal ended up in my lap. On the London-to-Seattle return trip, for some reason, the airline changed our seats so we weren't sitting together, and changed us both to middle seats. The agent at the gate said the plane was full, but managed to get us both aisle seats. I would highly recommend an aisle seat since it's easier to get in and out to stretch the legs."
Cons: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
I'm traveling with my wife and we had separate seats? Wtf?
Easy Covid check in. Excellent onboard service.
Cons: "More leg room More gluten free food options"
Cons: "Plane was late, food terrible, wifi broken."
Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "wonderful cabin crew, easy check in, lovely staff working at the gate and the air canada check in desk. 10/10 experience"
Pros: "Empty plane"
Cons: "Not being 3 hours late"
Pros: "on time departure, early arrival"
Cons: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Cons: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."
Pros: "Typical flight but trouble free, on time, professional crew."
Cons: "Garbage in see pocket and broken recline on seat 36k"
Cons: "Signed up for txt notifications, but not informed of flight dep delays; told repeatedly of 'full flights at del gate but not the case, lots of empty seats; delayed again on arrival, waiting for 'assigned' berthing to open up, which was assigned to another plane; had to walk 'miles' to get to security once inside terminal - why doesn't AirCanada get decent treatment in assigned berthing at Pearson, especially after midnight when there must be hardly any flights arriving..."
Pros: "The entertainment options were good and the fight crew was friendly and helpful."
Cons: "The delays and lack of information in the boarding process are unacceptable - this occurred on my trip from Montreal to Paris as we as the return trip. Passengers feel like cattle being herded."
Pros: "Easy breeze you flight and crew"
Cons: "Most crowded flight I'VE EVER experienced. Narrow seats and NO legroom! Servicing only complimentary room temp. Water a 3hr trip. Retired now but was flying weekly during my 30 years plus career I'm shocked at the very basic services. Soon you will probably consider and fee for toilet use!"
Pros: "The food quality improved on the return flight from Seoul to Vancouver. We sat net to an exit door on the reurn flight which provided extra leg room"
Cons: "My wife and I flew 7 legs on Air Canada. Six out of the 7 were delayed 40 minutes or more. The food on the trip from Vancouver to Seoul wasn't very good either."
Pros: "Very smooth"
Cons: "Gave us good seats"
Pros: "Flight was on time"
Cons: "Cramped seats"
Cons: "Return flight was delayed over 6 hours. Too many hours spent unnecessarily in airport. The delay in this flight cost me a day without work. We landed in Toronto @ 5:30 am. Out of security by 6 am. My shift at the hospital started at 7 am. I have never had a flight delayed to this extent, especially without an explanation. My nephew was on flight 1894 from Toronto. Everything was fine when they checked the ETD. They arrived at YYZ at 1300 only to finally board 12 hours later. Totally unacceptable."
Cons: "Having to download entertainment app beforehand isn't made clear"
Cons: "There were several delays before boarding. The communication was poor, the announcements inaudible and the terminal chaotic. The flight had a lot of young children on it. There was an incredible amount of crying and screaming in the last half hour of the flight."
Pros: "Very friendly assistants on the flight."
Cons: "Seats were not huge but on the cheapest flights it was sort of expected."
Cons: "The seats and the lack of leg room."
Pros: "On time."
Cons: "Old plane with rock hard seats."
Pros: "It was okay, but I feel no one really cares anymore it is just a Job....... on my flight from Canada to Florida on Feb 8 th it was a horrible experience. We were almost 4 hours late due to no crew or pilots. This is my last time flying with Air Canada. Way to much stress for people who have so much stress in there everyday lives. This should be a no stress way to fly. Just sayin"
Pros: "This was my smoothest flight I have had. I was traveling alone which probably made it better."
Cons: "The fact that I never have this kind of experience when I have my family with me and we have special needs e.g. Stroller, baby, checked baggage, and kind of change to the itinerary."
Pros: "The flight was not cancelled and we got home"
Cons: "Flight was very delayed"
Pros: "Nothing. The only good thing was it was a direct flight."
Cons: "Why when the seats are so close do you allow the seats to recline. Maybe the flight attendants should be more interested in the passengers than selling stuff."
Pros: "We made it to Vancouver"
Cons: "Aircraft was late. At least two gate changes in LA. Flight crew did not take away trash, just told us to stick in seat pockets. Entertainment system was down much of flight."
Pros: "Nice. Great way to return home and have wheels damaged on one piece and handle cracked on another one."
Pros: "Flight was delayed three hours but they kept changing it ...Original was 945..Changed to 1015 changed to 1120pm then 1150pm then 1215 am then 1250 am.My mom is a Parkinson's patient and has been for ,16 years...Terrible service esp for elderly and families with young children...Had I the choice would not choose to fly w AC again!"
Pros: "Service was good, everything normal"
Cons: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"
Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"
Pros: "Liked having the seat next to me empty on the fight back."
Cons: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "everything went well."
Pros: "New, clean plane. Well trained staff at the desk and on the plane. Left on time and arrived early. To keep cost down they have WiFi on board - you provide your own tablet or smartphone."
Cons: "This is Rouge the discount arm of Air Canada. As such the legroom is minimal. The announcements in both official languages were too fast. Get the announcer to slow down a bit!"
Pros: "Flights were early."
Cons: "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
Pros: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Cons: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Pros: "Flight was good"
Cons: "No food and no snuks"
Cons: "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
Cons: "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"
Pros: "Smooth flight and on time"
Cons: "No extras (free alcoholic beverages, movies, music. Kind of like flying in a military contract flight"
Cons: "Child behind me kicking seat entire time!!!"
Pros: "The Flight Attendants were excellent helpful and very pleasant"
Cons: "NOTHING !!!"
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "crew was nice"
Cons: "I missed my proceeding flight after Air Canada 810 got delayed by 5 hours. Although I had travel insurance tied to air canada flight, neither air canada, nor the travel isurance company alliannzzz did anything"