Left /arrived on time. Decent seat space. Like the wifi/plugs and entertainment. Windows and tray table were kinda gross. Attendants didn't start snack service til 40mins before landing. Two rows before us, captain came on to say there's turbulence and recalled staff to seats. So, no drink/snack. Later, attendants didn't stop to see if we had trash nor even look our way. Felt invisible! Almost all pilot announcements were not only unintelligible, but so quiet. We had no idea what she said.
The WiFi was horrific. I fly delta often and love their (usually reliable and free) WiFi. On this flight it was intermittent and when it did connect was extremely slow. I couldn’t get any work done while I was on the flight which was extremely frustrating. I was also in the exit row seat where there is now immediate seat in front of you, so while the leg room was nice, I couldn’t even watch the TV when the internet wasn’t working. Finally, for the last 20 mins of the flight, the announcement indicator came on the TV screens and took them over, even though no announcement was being made. Really disappointed.
Loved flying First Class. Very comfortable. The seat was amazing. Enjoyed a movie and was able to relax so much better than in coach.
Totally worth the miles to upgrade to Delta Comfort. Plenty of legroom.
This was my first time flying Delta ever and I had a great experience!
The flight was great as well as the airline staff
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Friendly flight attendants, smooth 8-9 hours flight. Economy seats are small and uncomfortable as usual.
Flight left early and arrived early. the whole trip was excellent.
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
I did not fly by vergin atlantic from bangalore to vasco da gama
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
First keep the airline as you promise. Reason for travelling from Orlando to Tampa is to go with Qatar Airline. We end up with American Airline. As expected the service was horrible.
Not sure how we end up with American Airlines instead of Qatar Airways. From Philadelphia to Qatar they boarded us then they asked us to unload. After 30 minutes later they board us again. The inside the plane it was burning hot and we were sweating like crazy. Crew members are absolute rude. The way they served the passengers were horrible. One of the crew members hit my knee with food cart and kept going. I was holding an ice pack for almost 2 hours. I am still with the pain.
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic
Ordinary Indian food... Not great. Limited movie and TV selection
Each and every requirement was nicely provided by all staff no very be happy
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
We were stranded in bus for 10 min waiting for baording..Specially when you are traveling with kids and long previous flight. Flight has no information regarding time to destination. Wish to have screen for international travels.
Very friendly, service oriented and responsive crew. Very pleased with th service!
Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.
This flight was operated by Air India and it was good experience
Food was good, flight is old, no leg room and restrooms are downstairs not easy for elderly people
Great, wonderful crew, comfortable flight. I had an excellent experience!
Plane was bit old and sits were cramped. But flights crews did an amazing job to take care of us. I would consider Lufthansa again just for them.
Airport facilities poor. Misleading information about the airport where boarding was to take place.
Flight got struck in gate for 45 mins for no reason. Flight got delayed reaching Mumbai causing lot of discomfort
Usually a business class traveller had to do economy this time due to last min travels and no business class ticket available The staff treats u like substandard citizens . Especially to coloured ppl . This would not have been the case if I were back in business or first At Munich I asked if there was an option of upgrade and not for free I would pay but within 30 sec she said the flight is full ..the interesting part is I did not even tell her which segment I am.flying . But seems like she was not interested in talking
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She did not have seats together after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!
A little bit late but it went smoothly overall. Delicious food on Indigo!
Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
Was late but that airport/storm fault. Flight was full but comfortable. Food quite nice. Unfortunate that I had a rather miserable attendant, others were much friendlier
Nice experience. Baggage arrival in Mumbai wasn't that quick and needs improvement.
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
Luggage handling an response received on lost Luggage, was pathetic
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
It was a good experience. Flight was good, service was good, staff was good. But no charging ports in the first flight and in second flight there was a charging port but it was not working, so couldn’t use it. Need to improve in that field. Now a days it is very important. My TV was not working and then I couldn’t use my phone because of no charging.
For the amount of money charged, it was ludicrous (actually quite insulting) that they used such an old plane for a prime long haul route. Food was terrible. Entertainment was a joke. Time travelled back to the 90s with a 7 once screen and 3 ridiculous options for a hindi movie. The staff was the only saving grace. They were extremely helpful. I will give this route one more shot with BA - if it stays this way, I reckon we'll fly with some other airline. Lots of others saying the same thing as we were all chatting after getting off the flight.
