Cons: "Too crowded for this isolation time also the guy across the aisle from me (about12 inches away) took off his mask as soon as he sat down and did not put it on until he got off. The flight attendant said NOTHING. You can do better."
Pros: "The crew was very nice and service-oriented."
Cons: "Things are weird now due to COVID-19"
Pros: "45 minutes late departure"
Pros: "crew was nice"
Cons: "seat comfort was not good Seats are too crowded and not comfortable for those that are curvier."
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Getting to destination"
Cons: "Seats terribly small. No leg room. Sat on runway 30 mins before departure totally cramped"
Pros: "The service"
Cons: "The food"
Pros: "The staff was really friendly."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive."
Cons: "I was cramped in Seat B."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Cons: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Cons: "Awful boarding and baggage policies"
Cons: "This plane should be retired. No entertainment and comfort is on par with domestic budget airlinesz"
Pros: "Leg room and seats were comfortable,"
Cons: "Hidden bag fees"
Pros: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Cons: "I really enjoyed the flight"
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "The flight was smooth and quick."
Cons: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Pros: "The flight was very smooth and the food was good as well. However i was disappointed that’s I paid $90 for a 23kg bag just because I didn’t add it prior arrival."
Pros: "Either Frank needs a raise or the register personnel need additional training. It seemed every time the desk needed assistance, they were hollering for Frank. May be nice to have an ear set for personnel so they aren’t hollering amidst the chaos. Honestly, I sat at Gate E16 for almost 2 hours and genuinely want to say, “Great job!” to Frank. He kept a level head through the madness and maintained his professionalism all the while. Thank you for your hard work, Frank. We need more like you."
Pros: "Service was one of the best I have received for an airline."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Pros: "The crew was terriffic"
Cons: "seats are tiny, but that's what I paid for."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Since air travel holds little charm for those of us who ride in economy class, my expectations are pretty low. The crew was polite and there were no delays."
Cons: "The food was typically low quality."
Pros: "Very pleasant employees at the Hattiesburg/Laurel airport. We were thanked for our patience even though it wasn't directly their fault for the call-out."
Cons: "They kept delaying the flight in Hattiesburg because of someone who called out earlier in the day. My family had to take off of work early to take me to the airport and it was difficult to know how late they could work due to the flight delays."
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "Hour late crew rude"
Cons: "Long flight for a short distance. Slow getting people on and off. Delayed on arrival getting to gate and then delays getting people off. Baggage took a long time."
Pros: "Overall experience was great. I prefer American to other Airlines. I love how there are several flights daily between these two destinations with low fares."
Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."
Cons: "The airline overbooked the flight,so even though I had a ticket and was NOT standby, I almost didn't make it on even though there were seats available (after two people forfeited their seats) bc they were worried about over-weighting the plane. Then they packed us like sardines into the back row of the plane."
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Pros: "Loved the check in process, crew was friendly and flight was great"
Pros: "Our flight attendant was very nice and the restrooms were ample."
Cons: "We flew a 777-200 which was 15 years old and not to today's standards for transatlantic flights. The entertainment system was awful. Shame on American."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly"
Pros: "Never made it"
Cons: "Never made the flight thanks to hours of delays in chicago and in LA. I want my money back."
Cons: "Did not allow me to sit in the location I had been assigned."