Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$207||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta and Southwest have all waived their change and cancellation fees on flights from Tennessee to Detroit. Confirm policies on booking site.
Southwest and Delta do not allow booking a middle seat on flights from Tennessee to Detroit.
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Scores according to KAYAK customer reviews
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Friendly staff. Comfortable seats"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Quick and easy"
Pros: "Very orderly."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Excellent very good good"
Cons: "Good service good"
Cons: "Everything fuckin sucks"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "to their Diamond Medallion customers"
Cons: "Delta's entertainment app does not work with Kindle Fire"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "on time, clean, prompt. no problem."
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Window seat"
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "Even though we had to tax over to the de-Icing pad before we could take off from Philadelphia, we were still in the air by our original departure time. Our flight was accompanied by tail winds that got us to Detroit early giving me plenty of time to make my connecting flight."
Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."
Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "Wonderful Crew"
Pros: "Not as other as flights"
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Everything else"
Cons: "No audio in business. No working electric outlet."
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Pros: "The crew is good"
Pros: "All of the flight attendants were amazing and went above and beyond."
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Cons: "Okay, but flight was delayed."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Cons: "Took off 30 mins late because of work form not being signed off???"
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "The Crew was really kind!"
Cons: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "Everything was great. Slept the entire flight."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Cons: "The crew was rude"
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "Not much"
Cons: "That the flight from Nashville to LA was delayed then cancelled due to maintenance issues and then my follow up flight to Dallas was delayed so I couldn't make the connecting flight from Dallas to LA, leaving me stuck in Dallas Fort Worth, to spend the night till a morning flight. Making me miss my first day on a new job!"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Pros: "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
Cons: "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Pros: "It was great."
Pros: "I made it home"
Cons: "If you pay for a seat, you should be able to check-in, right? Not so! When trying to check-in 24 hours in advance...no such luck. I was told by the App, the website, cust rep via phone, and their twitter account (I was persistent) that due to overbooking, I would not be assigned a actual seat until I arrived at the airport. Because of this, I arrived five hours early to be sure I could get home. Everything else was okay, but this really put a cramp on my day :("
Cons: "1st: the online check-in was unavailable and "buggy" every time I tried to select my seat and then tried to check-in, I was prompted to select my seat. 2nd: You would think that an airline called American would hire Americans to answer and service calls, but when I called to get help with the check-in process; my call was rerouted to India. The Indian lady was nice but she could not understand me very well, which made everything even more frustrating. 3rd: everything cost extra. You don't even get 1 checked bag. I traveled to bourbon country and brought back a souvenir. Had I known that I would have had to pay $25 extra I would've just shipped it home and it would've cost less and has less hassle at the airport. 4th: after using the self service kiosk to check in my bag, the service and ticketing crew would not take my bag when I placed my bag in the area that read "leave your checked bags here". They told me to get in line to drop off my bag. The woman at the counter, just needed saying, "Okay, you've checked in your bags. I'll take that." That's was ridiculous to stand in line only to have the woman take my bags. 5th: one of the ticketing women refused to help the customers trying to check-in and redirected them to use the self service kiosk. 6th: SEATS: the new seat were very uncomfortable, they were rock hard and even the main cabin (preferred seats: cost $53 extra) area had no leg room. The economy seats had about 4inches of room between the end of their seat and the back of the chair in front of them. Recline feature has been restricted to a minimum."
Pros: "The ease of boarding"
Pros: "The service and the time of things done."
Cons: "Delay, seats very uncomfortable"
Pros: "Thank you for the services letting me spend less time with my family due to youre lack of good service oh and for given me 14 minutes to go accross a long air port to lose my conection flight thank i never buy tickets from any of youre site i rather pay more next time to avoid this type of things"
Cons: "The lady at the ticket counter was very rude and not helpful at all. Never flown American before. We're told to get our seats at the counter. She was very unhelpful!!"
Pros: "Seats were amazing"
Cons: "Everything was great."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Cons: "Waited until boarding to give me a seat"
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "It was good for most"
Cons: "Was good"
Pros: "Very decent legroom onboard....flawless connections....pleasurable. Flight crew were responsive, friendly, and professional."
Cons: "Didn't make it"
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Cons: "The whole services!"
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Pros: "Comfortable seats, easy and quick boarding!"
Pros: "The timely manner that they had us on the plane"
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Pros: "Communication between crew and passengers"
Cons: "Seating a bit uncomfortable on my posterior"
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Cons: "Delays both ways"
Pros: "On timing"
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "Airline attendants were pleasant."
Cons: "No wifi and a very small plane. The plane was also extremely cold. There was very cold air blowing at my feet and I was so cold on the flight I was shivering. I had to lift my feet up or place them under my bag to keep them from being so cold. The Newark airport in terminal A did not have many food options and security did not honor TSA precheck. It was also extremely dirty and poorly organized."
Pros: "Pilot got is there 25 min early"
Pros: "Boarded quickly, helpful staff."
Cons: "Very warm and stuffy. Everyone complaining about lack of air. Plane was old and not very clean."
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close. 3. Very limited micro-snacks."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Pros: "Movie streaming over WiFi worked on this flight."
Cons: "Snowboard Bag was ejected very hard onto the belt by airport person. Dented my hard case. There was a gentlemen who saw his guitar being tossed out onto the belt. Very little respect for peoples' luggage."
Cons: "Didn't even get to fly they canceled all my flights with no resolutions"
Pros: "On time"
Pros: "Boarding was efficient. The flight was quick, we were actually early, which was great because every minute I was on the plane was torture. The flight attendant, Theresa was really sweet too."
Cons: "Every positive aspect of this trip was over shadowed by the extreme temperature I experienced. I was dressed in long sleeves and long pants and closed toe shoes. However, all my clothing and outerwear were no match for the drastic cold temperatures I endured. I couldn't wait to get off that plane, get in my car, pop on some yoga socks I keep in my arm rest and turn the heat all the way up. My core body temp stayed pretty chilly the entire night, this is odd considering I'm normally the person who is always hot."
Pros: "The space between seat was better than the long haul United light from Houston to Tokyo. The piloting was smooth for take off and landing. The flight was on time."
Pros: "Crew members very kind. Loved my seat"
Cons: "Flight attendants were not in a mood to assist passengers. Not a pleasant experience."
Pros: "Seating was good."
Pros: "Flight was late arriving to gate, departed promptly however. Arrived to Dulles ahead of schedule. Luggage was already on carousel when I arrived at claims"
Cons: "Seats need slight maintenance, padding was worn away. Other than that it was an excellent flight"
Pros: "Ended up on a direct flight to Detroit on another airline."
Pros: "I like the fact that we actually got into the airport early because there was a tailwind about that that was it"
Cons: "if I had my earbuds which I forgot I would have been better because it wasn't noisy fight it was a full fight but it was uneventful really"
Cons: "The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going."
Pros: "Crew was great, flight was quick, left right on time and even landed a little early"
Cons: "Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine"
Cons: "Trip was cancelled. Bought insurance, called to cancel flight, and even though I bought insurance, would not reimburse. Said business cancelled trip was not covered. Will not use this again. What's the point in flight insurance if you can't use it for something as simple as the bus meeting is cancelled? Horrible."
Pros: "It's cheap"
Cons: "Extra costs for everything"
Cons: "No frills"
Pros: "The Spirit people are nice. It would be better if they were competent."
Cons: "Once the flight was 45 minutes late taking off, a series of poorly-executed rebookings led to a 7-hour delay. Spirit acted like massive problems were par for the course."
Pros: "Same as above"
Cons: "The high cost of food Children kicking in back of my seat and the parents didn't want to do anything about it Probably would never fly this airline again"
Pros: "Captain announcements both friendly and professional"
Cons: "Obnoxious charging for everything. Not even TAP water offered for free, which is "over the line.""
Cons: "just awful!"
Cons: "After paying $50 for my checked piece of luggage, Spirit employees decided to leave it in Atlanta. I was offered nothing to make it right, except that they would deliver it to me once it arrived the next day. Probably the last time I fly Spirit."
Pros: "The flight generally was smooth.Good take off and smooth landing"
Pros: "Easy to find seat"
Cons: "How crowded the isle is"
Pros: "Crew and boarding were good and guy at baggage check-in very helpful."
Cons: "Everything else...endless charges, rude customer service, crammed seating, etc, etc."
Pros: "The schedule was good, the crew was great"
Cons: "Had to pay an extra 150$ for luggage. That's almost the price of the flight The chairs are uncomfortable and I had no space for the legs"
Cons: "Uncomfotable seats, delayed flight, they made all passengers deboard the plane just before takeoff, service tech was on plane making people nervous, it was the worst flight ever"
Cons: "Flight delayed 3+ hours. Nickle and dime you to death with charges"
Cons: "The usual ticket counter issues: understaffed, new or incompetent agents, generally unprofessional staff and overall bad customer experience. Flight delayed again due to missing crew."
Pros: "The service was great. I needed assistance with a wheelchair and the people who helped me were wonderful ✈️"
Cons: "The 4 hour delay but I realize that sometimes things happen beyond our control"
Pros: "Got in early despite a few minute delay boarding."
Pros: "The crew was very friendly and helpful"
Pros: "Flight was smooth quick and on time and I got a good price"
Pros: "Crew was funny"
Pros: "Spirit Airlines fools folks with low fares and then gouges wallets with baggage fees. I was disappointed with the SA representative at LGA who was rude and inflexible when I realized that I had not printed out my boarding pass. He made me go to the back of the line after waiting through a long, pre-holiday check in line. Enforcing the rules is one thing, but he was rude and unkind. Flight was left/arrived on time."
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "Everything from the moment we arrived at ticketing/baggage check-in until we hit the ground at home - everything went well. The plane crew were cordial and efficient; the captain even knew how to deliver the right message in a good tone."
Pros: "TAKE OFF WAS SMOOTH"
Cons: "LANDING WAS ROUGH AND SUDDEN, HEAVY FOOT ON THE BRAKES"
Pros: "Everything was easily done online, so when I arrived at the airport I just have to hand my bag to the ticket agent which took 2 minutes. Flight boarding was explained and preformed in a orderly fashion. Plane was brand new! Easy process from start to finish..."
Cons: "No wifi, snack or drink! I understand the price is for the slogan "ass and gas" but come on. Free glass of bottled water to hydrate just looks classy and caring!"
Pros: "Nothing really. Uncomfortable, small seats, not smooth flying."
Cons: "My suitcase that cost $80 got broken and I am very upset and would like something done about it. It was the one that was put under the plane. The zipper is now broken and it's all tore up and I am not happy and will no longer fly with spirit unless anything is done to resolve this matter."
Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."
Cons: "We boarded and then we were asked to unboard with our carryons. We asked when or if we could reboard. They had no answers. We waited until 2:30am and were reboarded. (3 hour wait) Most ticket holders left out of frustration. Biggest problem was that they wouldn't tell us were our checked luggage was."
Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."
Cons: "the customer service call center is way ineffective, you need to hold over 30 min to get someone on the phone, total disregard to customer flights needs specially when you connect to an international flight, flight cancelation is a nightmare, call center does not answer, the staff is impolite and make the customer feel like dirt"
Pros: "The cost"
Cons: "Charge for certain seats, charge for bags, charge for a soda even on a 4 1/2 hr flight, no perks no reclining seats. Only good for short weekend trips. If you need to pack a bag that cant fit under a seat you would be silly not to fly a dif carrier because cost adds up and the perks still stay at zero."
Pros: "Price of ticketmultiple"
Cons: "Multiple delays"
Pros: "The gate agent was very short and snippy at 5:30 am. So, that kind of makes everyone else in a bad mood. Too bad, because nobody was really awake and was looking forward going to the cold North. She could have made it a more pleasant boarding time..."
Pros: "nice flight, crew was very kind"
Cons: "This flight was nice, but the way Spirit did me for my not flight down will make me never to fly Spirit again. Very disappointed with this Airlines and the way I was treated."
Cons: "My bag was 2 inches over the limit and I had to pay 100 dollars. Since they have different standards then every other airline, the should advertise better their carry on requirements. It felt like they were price gouging us. I will never fly spirit again because I felt decieved"
Pros: "We were happy with overall trip. All went smoothly."
Cons: "HORRIBLE CUSTOMER SERVICE: ALL of the personnel we dealt with (from check-in, to security, to gate, to the crew) were rude and even aggressive. I've never felt such a lack of respect for customers from any airline, ever."
Pros: "Getting safely to my destination."
Cons: "Checking in, boarding, and above all paying $50 for a 1 way carry-on bag. So, I learned at boarding that I paid it for just one wsy, the return flight actually. The Spirit Airline website is aweful!"
Pros: "non stop flight, very nice employees,"
Cons: "a person behind me had a small pet dog in a carry-on container and was leaning it up against the back of my chair and I could really feel the hard surface pushing on my back so I know the padding is not the greatest..."
Pros: "The crew was efficient. The plane was on time and had a fast return flight."
Cons: "The They did not try to help us get more room as there were many unfilled seats. On the way to FL we had a practically empty airplane and were encouraged to move if we wanted. We had wonderful seats up front. There was no entertainment and we did not eat the food. Also spent two hours going in circles on Spirit website trying to list my luggage. I didn't have two hours to spare. I was extremely frustrated."
Pros: "Clean seating , clean cabin Smooth flight overall"
Pros: "Friendly and helpful"
Cons: "Luggage fees was expansive"
Pros: "Pilot and staff, ease of online booking."
Cons: "hidden fees (baggage charges), seating was very crammed"
Pros: "Nothing. Never fly spirit. They charge you for EVERYTHING."
Cons: "The crew, the passengers, the seat space, etc etc"
Airlines flying from Tennessee to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights