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Top 5 airlines serving from Tennessee to Kansas
Scores according to KAYAK customer reviews
Pros: "Crew Entertainment"
Cons: "Complement snacks"
Pros: "Crew was very nice, professional."
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Cons: "The flight was an hour and a half late."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "good service"
Cons: "Air conditioning was very loud"
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "Great service from boarding to landing"
Pros: "Overall Service!!!!"
Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"
Cons: "Going to Delta today to see if they can help me...we'll see!"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Plenty of room and friendly service was refreshing for such a long flight"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Cons: "Bad information about delays"
Pros: "Flight was fine. No real complaints other than a talkative neighbor when I wanted to sleep."
Cons: "Talkative neighbor when I wanted to sleep. Very narrow and cramped cabin."
Pros: "Speedy flight"
Cons: "My luggage was sent to another city"
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "Every thing went well"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "Snacks were readily available; gate and flight attendants were friendly and accomodating."
Cons: "Free in-flight entertainment required an app to play, need for which was not advertised at all. Flight on United earlier in the month included announcements to download their app before takeoff. Customer service ahead of flight was a mixed bag. One assistant was went out of her way to help quickly and then comped a fee after I waited ~30 mins and then explained why we'd need assistance at the gate that she could not provide. A previous assistant was not able to provide this explanation."
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "No compensation"
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "Boarding was good with plenty of room in overhead bin for my bag. Flight attendants were friendly and efficient and did a very good job. Flight was smooth and we even arrived a few minutes early. plenty of water and snacks offered during flight. Free television and Fox was a delight. N"
Cons: "Nothing this flight."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Smooth flight, great service onboard"
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Cons: "Food availability."
Pros: "Everyone was very friendly."
Cons: "More room."
Cons: "Everything was fine"
Pros: "Crew was extremely nice."
Cons: "The seats are very uncomfortable"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "i never LEFT!"
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Cons: "Seats very narrow. Not enough legroom."
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
Pros: "Flight on time ."
Cons: "Beyond pritzzels pls have other snack varieties"
Cons: "Rude crew"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "On time departures. Friendly crew."
Pros: "Timeliness of departure and quality customer service"
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Pros: "Long wait for take off. Everything else was great."
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Cons: "Because it was a day later!!!"
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Pros: "Much better than the trip to chicago"
Cons: "Had to wait on the crew Short fight rushed service"
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "Crew very courteous"
Cons: "Flight was delayed 2 hours. I couldn't run my business that way!"
Pros: "Free entertainment"
Cons: "Spacing is really tight"
Pros: "Crea was nice and the flight was comfortable. Flight was delayed so they moved us closer to the front so we could deplane as quickly as possible."
Cons: "Flight was delayed and we almost missed our connection in Dallas."
Cons: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Pros: "Friendly crew"
Cons: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Pros: "boarding, flight attendant very nice"
Cons: "narrow seat, small aircraft"
Pros: "Crew allowed me to sit beside my wife in economy plus seating."
Cons: "United Airlines lost my luggage in Chicago after going through customs."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Pros: "Very good"
Pros: "Get to Denver, they tell me I don't have a seat, they asked me if I wanted to fly out the next day because they over booked met three other people who had been there for 10hrs because they did the same thing to them! One girl told me they told her it was because we paid less then other people! A nice couple stayed so I could come home. I was pissed! My daughter flew into Houston, the flight was late getting in to LA, by two hrs, missed her connecting flight to San Luis Obispo, her sister had to drive down 4hrs to pick her up and drive back because she had work! Not happy!!!!"
Pros: "Everything was on time."
Cons: "Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!"
Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Cons: "Very uncomfortable seats with no leg room."
Pros: "easy boarding, helpful united employees"
Pros: "First class it was owsome"
Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
Pros: "Though the airplane arrived late for boarding (due to inclement weather and air-traffic), the airline worked fast to make sure that the plane was clean and ready to board. The hostesses were very kind and helpful."
Cons: "There were no gluten-free options for snacks. There was no entertainment, which isn't really a problem for shorter flights."
Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Pros: "Steward was nice."
Cons: "To little of a plane for the flight"
Pros: "Ease of check in with a stream line flow"
Cons: "the TSA check a bit delaying but okay over all"
Cons: "Delayed 5 time and change plane 3 times"
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "Long boarding and delayed flight, lots of walking"
Cons: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Cons: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Pros: "Normal things"
Cons: "Making us wait for 3 hours to take off. Did not offer anything in denver."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "It was a routine cross country flight! Smooth boarding, deplaning and good service from the Crew."
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Pros: "The crew was competent"
Pros: "Nothing to like"
Cons: "Did not like having my flight pushed back and back and back, to then be cancelled due to "air traffic control". Did not like my flight being rescheduled to 3 days later and that day being 4th of July. Did not like buying another flight for $300 so I could get to where I was going."
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Cons: "Flight cancelled due to weather at ohare despite the fact that many other flights were still going. First delayed, sat around for hours, then cancelled almost 3 hours post scheduled departure time. No hotel voucher provided. Rebooked, but not done correctly so when I tried to check in, it was discovered that I didn't actually have a rebooking, requiring additional calls and second rebooking."
Pros: "Easy process with no delays"
Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Pros: "Delayed in Denver"
Pros: "Pilot was very nice!! Co-pilot too!!!"
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Good flight attendants"
Cons: "Small seats"
Cons: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Cons: "At the boarding gate, there was really really mean crew operating the boarding. There was one guy on standby, was told to wait so he did but he didn't get the seat . I understand that could happen but how she spoke this guy was absolutely rude and she did say " that's not my fault! That's your fault!!" And slam the door ... When we asked her for adding miles , she did as complaining " I am here for the flight to Ommaha ." Even though she was not , she is working for United airlines , isn't it her job ??? She was like that to every customer and that presents your company's value ... When the gate was for us , she was back at the gate ...... I am so disappointed for this poor customer service. Even though if I mention here , I know nothing would change and I hope this one voice will reach to the company somehow and make some change ."
Cons: "My flight to Dulles was delayed and I would have missed my connecting flight to Houston. I revised my flights to American. No alert from United that I would miss connecting flight due to delay"
Pros: "Totally on time: excellent everything. This was a smooth flight both ways."
Cons: "After sitting for a 8 hour layover, the boarding gate was changed. The announcement of this change was poorly done, and we were not aware. Fortunately, I questioned why our flight was not announced and found this change. With less than 30 minutes until flight take off, we had to hurry to ...not only another gate, but a completely different terminal. I feel there should have been better informative announcements of this change."
Pros: "We had the best airline attendant I have ever encountered on any flight during my 50 years of flying. She was alone on the flight, yet she was attentive, efficient, cheerful and made the flight from Denver to Kansas City better than any other I have ever taken! She has a great attitude and it was obvious that she wanted all passengers to have a wonderful experience! I wish I had asked her name so that I could give her the recognition she deserves."
Cons: "Delayed flight out of Denver."
Cons: "Sitting on the plane for an hour before take off due to runway congestion. Even pilot said it was worst he'd seen."
Pros: "Please see above"
Cons: "Flight attendant "China" - needs to be doing something else - she was not interested in her job."
Cons: "My flight was canceled without warning. I was then charged 35bucks for a window seat that had no window and flight that was 4 hours from my destination. I deserve a refund for my outbound flight or at least the $500 I had to spend on a rental car. United offered another flight 30 something hours later. I will never book with United again aand doubt that I'll use Kayak again after this terrible experience given that no one offered help in rebooking sooner flights."
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Pros: "All is great but the KC customs officers were rude and just hateful.."
Cons: "Customs officials"
Pros: "I thought the planes were nice and clean. Also, I thought this was a very smooth flight. Very nice crew."
Cons: "Seats seemed a little tight."
Pros: "The flight time I originally booked."
Cons: "That they changed our flight to the day before what I had chosen and the Kayak app didn't update so we arrived at the airport to find out our flight had left the day before."
Pros: "It was a direct flight and left on time"
Cons: "Paid extra money for my carry-on and check bag. Bad cabin flight crew placed my carry-on in rear of plane though I paid for row 2 seating. They wouldn't let me use overhead cabin for row one or 2 and said it was for row one passengers as they have no under seat storage. No reason to pay for a seat upgrade I now know. Never again on this airline."
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "I liked the flight crew and how quickly we were able to board the plane."
Cons: "I didn't like the fact that you had to pay more for carry on luggage then checked luggage."
Pros: "The man in the seat next to me decided he didn't want to sit by me, so I had more room to spread out."
Cons: "At the gate, after our flight had been delayed almost two hours, their was only one employee working. This extended our boarding time considerably. One of Frontier's main selling points is that they spend less time on the ground, allowing for them to charge less for airfare. Just not my best experience flying."
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Pros: "Unchanged from previous flight"
Cons: "All good."
Cons: "They lost my baggage and I had to show up on set without any of my stands, tripods or steadicam which made for a terrible start to a busy week of filming."
Pros: "Wonderful trip experience. Will certainly fly Frontier again."
Pros: "Getting home safe"
Cons: "Frontier airlines from start to finish was a terrible experience. My first time flying. I will not go into details of my experience in while on the plane the person beside me was complaining about frontier. I got on the shuttle to go home and another couple wS pissed off over Frkntier and the person across from us chimed ion they would never fly again within Frontier. It was just bad from use of their website to the checkin process and the flight."
Cons: "This was the oldest plane I had been on in quite a while. The tray tables where half the size of the regular ones and metal. There was hardly any legroom. There was absolutely no entertainment options. No Wi-Fi on the plane. And you had to pay for any snacks and drinks. Although I did get a great amount for the cost, I would have paid a little extra to fly a different airline in order to have Wi-Fi and entertainment options."
Pros: "Direct flight"
Pros: "The crew was awesome."
Cons: "They charged for everything but the bathroom."
Cons: "Flight was cancelled due to weather. Not your fault obviously, tried to rebook for an earlier flight before severe weather came in, and it seems you have no red eyes to KC from Denver. Shame. Wasn't able to leave town."
Pros: "The captain /co-captain was very pleasant"
Cons: "Seats hard and uncomfortable. Too crowded. Cost more money to get a reasonable seat. Ridiculous. Seats do not recline. Less room under seat for personal bag Armrest narrow and short. Tray is metal and hopefully no person/child will bump head or have their hot coffee fall ill during turbulence. Speaking of coffee asked but did not receive. Bags???!!! Yes I could wear all my clothes for a five day trip. TSA would be a bear. No fly"
Cons: "Horrible seats- Too many fees, no service, not even a cup of coffee. Never never again."
Cons: "Wasn't aware that Frontier does not participate in TSA pre-check. My fault for not researching more, but I almost missed my flight. Also the crew on the plane could have been more informative about procedures."
Cons: "they claim to have good air fares just to get you in. once you purchase a ticket they milk you for every possible reason to get as much money as they possibly can. for example if you dont pay for carryon (yes you hear me they charge for carryon) at the time you check in. they will charge you twice as much at the gate ($60 dollars!!!!). their seats are incredibly uncomfortable and do not recline. the guy at the counter wanted to charge me $40 because my bag was one pound overweight. thats enough for me. I am not using frontier ever again."
Pros: "Mediocre at best."
Cons: "The fact that the flight was delayed and nobody was informed until 30 minutes after the initial departure time. No e-mail or any type of knowledge of the delay was relayed to any of the passengers."
Cons: "Don't help with anything when your flight is delayed. I rented a car and drove 750mils and got home 2 days faster than they could get me home never fly with them again"
Pros: "Comfortable seats with sufficient leg room."
Cons: "Very disorganized at airport in dealing with multiple delays. Overheard dealings with others stranded; granted some passengers lost their tempers but employees did the same and sometimes worse. I can't believe after a 3+ hour delay that they can not forget about costs of drinks and snacks to give passengers a small break."
Pros: "Leg room (I sat in a stretch seating row)."
Cons: "Free drink and snack"
Cons: "They canceled the flight. They offered to refund but your only option was to refund the full ticket, I was trying to fly back with the original ticket and just buy one way tickets to my destination. Not to mention the refund ticket will take 3 weeks to get back to me. There's no way to get a whole of customer service I was on hold for 58 mins and then someone would answer and hang up. That happened twice. I went to the airport if I choose to rebook, the next available date was five days after my original departure. I would never again attempt to fly with frontier"
Cons: "Oven an hour delay and sat for 20 minutes after boarding with no update as to why"
Cons: "Plastic seats that don't recline, passing for a carryon, having to move out of my seat that I paid for to "balance" the Airbus 320 I was flying on."
Cons: "seats too cramped, website not accurate on baggage fees"
Pros: "Quick boarding."
Cons: "Nickel and dime for everything. It's a scam."
Pros: "The crew was cordial and we arrived safely."
Cons: "The seats were very uncomfortable and close together. I couldn't even lean over far enough to pick up a napkin off the floor. I couldn't reach the fan or light control as I was in a window seat and the controls were very close to the aisle. Even if I had stood up to adjust the controls - I would have had a very difficult time of reaching across my seatmates. The tray is now some sort of tiny shelf. My water bottle would not even fit on the tray nor did my Ipad. Both of which had to rest on my lap. The only thing that fit on the tray was the little plastic cup of purchased soda. The carry on charge still chaps me. I believe they would attempt to charge you for oxygen masks if they could. Frontier has simply become too bare bones for me. I can't tell you how sorry I am to say -- That will more than likely be my last trip on Frontier."
Pros: "it was great no issues"
Pros: "Flight was delayed by 30 minutes but the flight itself was Great!"
Cons: "30 minute delay boarding"
Cons: "If I would have know there would be a $40 per carry on bag I would have selected another airline. Any snacks or beverages other than water were also charged in flight. I guess I was pampered by Delta for a similar flight and didn't expect the up-charges from Frontier."
Pros: "Flight was quick and fine"
Cons: "Security line experience was ridiculously long that made several of us almost miss the flight. That added stress skewed my experience"
Cons: "Read above, I don't want to type to much Frontier may charge me by the letter to read!"
Pros: "Direct flight was awesome. From MCI to MCO"
Cons: "Could not recline the seat. Attendants were not that friendly."
Cons: "I wonder how often a stewardess has to explain that the drinks aren't free. Frontier is the only airline I know that doesn't do this. Do you really need to send stewardesses down the row, only to remind everyone on board that they're flying a budget airline? What are you going for here? Not the best way to rep your brand. A 12-pack of coke is, like, $4 at most. Just charge me an extra $.33 on the front end so I don't have to have some awkward back and fourth with the stewardess. "Do you want something to drink?" "Sure, I'll have a coke." "We have to charge you for that." "Well, never mind. Obviously." Am I so entitled that I've come to expect a free drink with my flight? No, not if every other airline does the same thing. I expect a complementary drink on a flight for the same reason that I expect a free refill at every restaurant in America. I've learned to not expect free refills in Europe, but it's still annoying. Similarly, I'll learn not to expect free drinks on Frontier, but it's still annoying. At least I got a free napkin out of it."
Cons: "I don't like the way they charge for non alcoholic beverages and water in the flight . I don't like the way they charge less for the flight ticket and collect more for seating , carry-on"
Cons: "they did not provide food or drinks. plus they charged me $40 for my bag. the ride was so uncomfortable and the woman who checked me in was so rude never flying frontier again"
Pros: "Organized, efficient crew. Clean, comfortable aircraft. On time."
Cons: "No problems"
Cons: "Worst airline experience ever.Missed flight after not being able to get to the airline counter due to an irate customer ahead of me.I will never fly this airline again."
Pros: "This pilot was amazing - the ride was crazy smooth and I barely noticed the landing. Upon landing some of the passengers cheered and I over heard other commenting on th pilots obvious skill"
Cons: "Cabin floors dirty - needs a better cleaning over all"
Pros: "Waiting area was not crowded"
Cons: "Hard seats. Very poor ergonomics in seat handles and front trays. Highly uncomfortable seats. All passengers were boarded and flight waited for 20 mins for stewardesses arriving through another flight. Making 200 passengers wait is not professional."
Pros: "Your employees....ticket counter, gate agents and flight crew are the best and only real positive you have. Everything the employees have control of was above average, right down to a clean aircraft. But your aircraft and policies will discourage me from flying with you again."
Cons: "$75, each way, for my 8 lb dog. $40, for a carry on backpack. It cost more to get my dog and clothes to Denver than it did me. And the non-reclining plastic seats were like sitting on a concrete park bench. Very uncomfortable flight."
Pros: "When we actually got to board the planes takeoff was soon after."
Cons: "My trip home went: Nashville -> Denver -> Portland. Apparently the weather was too bad for the plane to leave Denver to pick us up, but not bad enough to delay the departure to Portland. So I missed my original Portland flight and got booked onto the next one, which was nine hours later. No hotel from the airline, so I slept on the floor of the airport."
Cons: "The seats do not recline!? Who ever would have thought someone would make that business choice to make all the passengers uncomfortable? They charge more for carry-ons than for checked luggage? What!? I booked this flight only because of the fare deal, but i'd have to be pretty desperate to ever book a regular fare on this airline."
Pros: "The flight attendants on my flight were an excellent crew!!"
Pros: "being told the progress we were making where we were"
Pros: "What can I say? For the price I got I can't complain... The flights are what they are, seats are quite rigid, like a bus, and can't recline them. Nothing is offered without charge, not even water. Entertainment is not existent, not that I care. The crew is fine, overall I fly Frontier because it's usually the cheapest fare, and at the end of the day that's what I really care about. These are relatively short flights, so all I need is to get from point A to point B. The aircraft is always clean, but the one thing I would gripe about is how hot and stuffy it is. While waiting for the plane to finish boarding and pulling aways from the gate, it gets so hot and stuffy that by the time I get off the plane I feel much grungier and gross than when I fly overseas. I would say that's my main gripe. Other than that, I appreciate the ability to travel more often because of the cheap fares."
Pros: "Ample room for carry on bag"
Cons: "Basic water and peanuts not included"
Pros: "The seats are comfortable. Everyone was friendly. Plane was clean. And they stayed on time at the gate and the flight. I used to fly SouthWest all the time in the past, i will never fly SouthWest in the future. I was even happy when i had to call a representative about adding a window seat. They were friendly, helpful. I owned a business for 30 years, hardly ever do people give positive feedback. Well done"
Pros: "That there was not an delays. That is all that I liked about this flight."
Cons: "when we were boarding the co pilot was on their cell phone and so were the flight attendants. Not one person said hello or welcomed us on board."
Cons: "No wifi"
Cons: "The seats are too small and there is not enough leg room."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "Not much"
Cons: "After looking at what I paid - I could have rode a better airline and been more comfortable. I found the customer service non exsistant and honestly for the price will not ride them again."
Pros: "Easy boarding process and on timely flight."
Cons: "No complaints!"
Pros: "Flights on time or early. Well organized boarding. Clean & new planes, & seemed roomier than the "big guy" airlines."
Cons: "Seats don't recline. Everything costs from water to seats to carry-on bags to checked bags. By time you pay to get a seat and to either check or carry on a bag both ways, add $70 per person to fare. Helps if you bring your own snacks."
Pros: "I liked how friendly the staff was, how smooth the take-off/landing was, how the flight was fairly short, how the lights were dimmed in order for the passengers to sleep on such a late night flight, and how short the flight seemed."
Cons: "I didn't like the baggage policy of just one personal item. I like when airlines give you one free carry-on and one personal item so you can have you purse or laptop bag or whatever separate from your luggage. I also didn't like how you had to pay for refreshments. It is always nice to have to option of 1 free beverage and maybe some pretzels when you're flying. Also, the seats are pretty uncomfortable, but that is not really something that can be fixed."
Pros: "The Staff on the plane."
Cons: "Departing flight was late by more than 2 hours, which ultimately made me late to my Grandmothers funeral!!!!!!!!!!!!!!! Couldn't hear the captain speaking on the intercom system. Seating was small and uncomfortable 3 men in a chair 2 of which are in shape and the other obese made for horrible experience. The only reason I did not give this a poor rating is because the plane didn't crash."
Pros: "Wide seats were definitely a plus."
Cons: "Noise was excessive in cabin. Not sure for the reason but engines I thought were noisy. Your low fare does have it's hidden costs. Will do more checking before next flight!"
Pros: "Did not like the time wasting"
Cons: "Spirit Airline is the worst airline to be on. I won't board this plane ever again. My first experience today is the worst . We were suppose to board at 1:20pm , we waited till 2:45pm to be on the plane . It's a 2 and half hr flight . We arrived at 7:51pm , we waited more than an hr to get out of the plane . They said a plane was un boarding so we had to wait till they were done. Very cheap plane don't try it. My first experience is the worst."
Pros: "This airline should not be allowed to operate anywhere in the world. There is zero customer service, all sorts of deceptive marketting schemes, zero service at the airport gates. It is an insult to the flying public that this thing is licensed to operate. Fool me once shame on you....fool me twice shame on me. I will not fly this so-called airline again."
Cons: "There is nothing about them to like."
Cons: "The true price of the flight was hidden in baggage"
Cons: "Surprise fee for *carry-on* bags? Extra fee for checking in with an agent? What's next, a corkage fee for bringing your own water onto the plane? I spent the three hours we were delayed wishing I had paid more up front for an airline that doesn't treat its customers like marks at a carnival. With the baggage fee on my return trip, the difference in price is not worth it."
Cons: "First the plane delayed because of mechanical probs. which is understandable then we had to board a different plane after boarding we had to de-board because pilots had too many hours. Flight then cancelled. Ok so then we get to stay free at hotel to catch flight next day. Howard Johnsons was so dirty. Bathroom & beds. We slept in our clothes did not dare to shower. Slept with our coats over our pillows. Bad start to trip.... we were told our trip was extended 1 day because we lost a day. When we got to the airport on our new day to leave we were told we were NO SHOWS to the flight the previous day which was supposed to be changed for us. Thank heaven there was room on the flight and they quietly put us on it. We never made any kind of scene or had any harsh words with anyone.... but, DONE WITH SPIRIT AIRLINES!!!!"
Pros: "On time, nice attendants"
Cons: "that you charge extra for everything including seats, however so far I have always received a decent random seat assignment. On line check in was confusing, and I had to print my boarding pass, could not figure out how to have it texted to me so I could simply use my phone to show my boarding pass. Also you need to have a NA category above, I didn't have any food, and I didn't have any entertainment, so I rated you poor. Those two areas were not applicable to me."
Pros: "The flight was on time."
Cons: "Nobody assisted me with my child. Crew was unfriendly and un-attentive. seats are narrow and hard to maneuver. No entertainment provided at all."
Cons: "Flight was delayed over 2 hours due to mechanical issue. No back up plane or alternate flight. We finally boarded the plane and sat on it for 20 minutes or so, then were told the pilots left the plane and there was no backup crew. They only offered either refunds or the same flight the following day. I had prepaid car and hotel reservations as well as critical things to do the next day. They offered no compensation, not even bonus miles, vouchers, or meal tickets and showed a real lack of concern for their customers. This cost a lot in terms of wasted time, extra expense, and lost opportuniy. I will never fly this airline again. I had to rebook another airline at a much higher rate as well. Terrible experience, wasted time and money. I did not feel valued as a customer."
Cons: "My connecting flight was delayed due to maintenance problems with the plane. They made us board another plane just to tell us to de-board because the pilot traveled his max miles already. After that the flight was cancelled with the earliest flight being the next night. Everyone was very unhappy as we all had somewhere we had to be. Customer service did do refunds and rebooking but it was just an overall terrible experience. If you're looking for reliability, spirit is not the way to go. I'm never booking with spirit again."
Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"
Cons: "my flight was good but I'm very disappointed because they did not give me the $50 baggage discount that they promised to all the passengers on flight 620 that got delayed on the way to Los Angeles on December 12, 2015."
Pros: "flight attendants were nice."
Cons: "Flight talking off was late so arrival was late. Watch out for all the costs of all the extras. By the time you pay for bags, seats, and boarding the cost of the ticket is as much as an airlines that doesn't "nickle & dime" you to death!"
Pros: "Decent price on flights. Check in and boarding went very smooth. Don't get caught up in buying extras like seat assignments and take advantage of the personal bag item. The flight attendants were friendly and the crew did their best to get us to our destination timely."
Cons: "This flight was delayed by two hours. We landed thirty minutes earlier than our two hour delay but we couldn't get to our gate because it was occupied."
Pros: "The peanuts were okay."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."
Cons: "Never happened."
Pros: "The staff was very, very friendly and made the flight more pleasant."
Cons: "The delay may not have been the airline's fault, but it was made worse by a 40 minute excruciating gate wait."
Pros: "Flight itself was good."
Cons: "Two hour delay with no real explanation. Airport ground crew were nowhere to be found."
Pros: "Flight from MCI to LAX had no issues"
Cons: "Flight going home, LAX to MCI was delayed and then cancelled for maintenance. Earliest possible reschedule flight was 3 days later!! No accommodations for being stuck at the airport. Airline did offer refund however to attempt to book a new airline was more than double the price for a last minute ticket. I would never use Spirit airline again"
Cons: "Problems with the seats. Cushion had been removed from the arm rest and rivets stuck up and were uncomfortable. Seats not reclining was news to me."
Pros: "everything but the delay"
Cons: "The delay"
Pros: "The pilot did a good job landing without making it jerky. Because it was super crowded I could move seats which was nice"
Cons: "as always, chairs are stiff"
Pros: "We were on time, the crew was friendly. The plane was very clean."
Cons: "The snacks & beverages were very high priced."
Pros: "My flight to Kansas City was very smooth and a nice landing! The staff does a good job."
Cons: "My gate number was changed three times. Also on a previous flight back in June the gate number was changed."
Pros: "Horrible customer service. I wasn't allowed to board because bag was 3 inches to tall. Spend the extra money for another airline and do yourself a favor please."
Cons: "Seats, service."
Cons: "Hidden baggage fees ($55 for a second CARRY-ON) and $3 for a CUP of water. Pretty atrocious."
Pros: "The plane arrived at the destination. The crew did their best given the issues with the company that they work for."
Cons: "There are multiple small and a couple of big issues with Spirit Airlines. The small issues include: Small cramped seating without ability to recline. Charge extra for EVERYTHING including a cup of water or soda. Those issues aren't a big deal but a couple of issues came up which makes this airline a bottom dweller in the US market. Top issue is the charging extra for baggage which ends up being a $80-200 hidden fee. The standard for airlines in North America is that 1 carry on bag and 1 personal item is included in the ticket price. Spirit should either not be allowed to advertise on Kayak or have a side note stating that they will be charging this hidden fee and the advertised price is not accurate for the majority of travellers. They are preying on customers not noticing this and being hit with $200 round trip charge at the gate. Another big issue with my trip is they overbooked the flight and assigned multiple people to the same seats. Was dumfounded that this could happen and made me slightly worried about my safety."
Pros: "Everything was fine!"
Cons: "Stewardesses needed to show a more positive,happy attitude,regardless of whether theyw ere wiped out or tired."
Pros: "Price is good,"
Cons: "- before take off the plane on the back of the engine there was bad sound. - no serving water or coffee"
Cons: "After sitting on the plane for an hour, pilot advised that there was a fuel leak and the part would be available three or four hours later. After deplaning, we were told the flight was canceled and to go back to ticketing. 180 passengers then went to ticketing, where no one talked to us, for another hour. Finally the ticket agents told us there were no flights until the next day. I was 7th in line at ticketing, and after 2 hours in line, I finally got a ticket to KC for four days later."
Cons: "Flight was delayed, then cancelled. Did not communicate our options. Poor customer service. Extremely rude staff. First and last time with spirit."
Cons: "I didn't know that I need to pay 55$ for Cary On that is ridicules price cause it's half price from all the ticket!!!"
Pros: "Leg space was great."
Cons: "Leg space was not the same throughout the plane in economy section. Airline charges for EVERYTHING! Luggage acceptable weight is 10lbs less than any major airline."
Cons: "Flight was late and almost missed connection. Flight attendants didn't tell passengers to let anyone who had to make a connection through."
Pros: "Didn't crash"
Cons: "This one was fine, no complaints"
Cons: "When they say "less leg room" they mean NO leg room.... and I'm only 5'5""
Cons: "Encourage your flight attendants to at least pretend to be friendly"
Pros: "I didn't actually have to pay to pick a seat."
Cons: "Extra fees. No complimentary snacks or drinks. Uncomfortable seats. Delays."