Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Oklahoma
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Scores according to KAYAK customer reviews
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Cons: "Delayed flight ruined it."
Cons: "Superb service on board and at kiosk!"
Pros: "Good in flight entertainment."
Cons: "More refreshments for longer flights."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "Not cancelling our flight"
Pros: "Amazing crew!"
Pros: "good service"
Cons: "Air conditioning was very loud"
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Direct flight"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Speedy flight"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
Cons: "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."
Cons: "No tv screen"
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "Very professional cabin crew"
Pros: "Every thing went well"
Pros: "Free lunch and free entertainment, who could ask for anything more."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Repeat the message from above.."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Cons: "Asked for hot tea but what I got was barely tepid."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."
Pros: "Every thing went well thx"
Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"
Pros: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Cons: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "Everyone was very friendly."
Cons: "More room."
Pros: "Crew was extremely nice."
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "WiFi entertainment not working"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Cons: "Unable to play entertainment on my compatible device."
Cons: "The seats are very uncomfortable"
Cons: "Bush league kayak"
Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "The Flight Crew was amazing. They accommodated us very well. We were two toddlers, a pregnant mother and a handicapped senior."
Cons: "The counter representatives were terrible. They discriminated us & forced us to check our stroller at the counter & not at the gate. Even though another family had the exact same stroller & was permitted to enter with their stroller. We were two toddlers, a pregnant mother and a handicapped senior."
Cons: "WiFi was not working on the aircraft."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Pros: "It was ok"
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Cons: "i never LEFT!"
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "Seats very narrow. Not enough legroom."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Cons: "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
Cons: "Rude crew"
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "short flight"
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "Timeliness of departure and quality customer service"
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Pros: "same as above"
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "Every thing."
Cons: "All good"
Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Bag fees are a little high"
Cons: "Seats are uncomfortable"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Cons: "Free beverages"
Cons: "A place to out my bottle of water"
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Pros: "The boarding was quick and efficient, the plane was really clean."
Cons: "It would be nice to be able to recline the seat, and if at least water was served (even if snacks and other drinks cost money)."
Pros: "Fantastic! Smooth sailing!"
Pros: "Cheap and direct no frills"
Cons: "Free beverages"
Pros: "Inexpensive and efficient"
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Cons: "Good flight."
Cons: "Super rude personelle"
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Pros: "The staff is always helpful and flights are comfortable."
Pros: "The staff was nice, kind of, but also unprofessional at time."
Cons: "My flights were both fine but the flight from Fresno to Las Vegas was such a disaster! They switched planes so the majority of the people did not have a seat because the plane did not have any B seats. It would have been nice if ANYONE had made that announcement before we boarded to avoid confusion. Also, the fees are ridiculous! Your app is not user friendly at all! Who the hell charges for a carry on bag?! Are you kidding me?! The directions on the app made it sound like the $17 charge was for an additional carry on item, not the allowed one carry on item. So, when we went to check in and I was told I would have to pay $50 for my mother's carry on, it was livid! Also, are you serious with the $5 fee to print a boarding pass? I will NEVER fly with Allegiant Air again. That is absolutely unacceptable. I will say that the staff was pleasant but the airline is inept and inefficient. The reason I will never fly this airline again because of what a rip off the fees are. Allegiant Air, you should be ashamed of yourself."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "Flights were all on time"
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "The flight was on time and the staff were courteous."
Pros: "Setas were good. Good price and good boarding system"
Cons: "Aircraft cabin was a bit dirty"
Pros: "The flight attendants were very nice and helpful."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "Highly recommend"
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Pros: "landed safe ."
Cons: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"
Pros: "Small Convenient Airports, quick security, fast boarding"
Cons: "No coffee available"
Pros: "Very friendly staff very attentive"
Cons: "Very small and uncomfortable seating will probably fly Delta for the same price"
Cons: "That you guys so tight that would not even offer free water....."
Pros: "The crew was great. Not some of the gate agents."
Cons: "Re-routing us better not to miss the flight."
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Absolutely nothing."
Cons: "The airline should have reviewed who was delayed on their connection and wait at least 5-10 minutes to accommodate me for a delayed connection. We ended up at the gate for the final leg of my flight and the door closed 30 seconds prior. Very poor internal communications and lack of customer care."
Cons: "People shoving huge bags under the seats kept hitting my feet at my seat."
Pros: "Boarding fast"
Cons: "Bus took forever"
Pros: "Not mu h"
Cons: "Sardine packed"
Pros: "Da food, seat"
Cons: "Da Music"
Cons: "My flight was delayed 5hrs and added multiple connecting flights that I didn’t need. I had a 6am flight and didn’t get to my destination until 11pm."
Pros: "The view of the sun set"
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"
Pros: "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
Pros: "Only good thing was the crew. They were good natured even though a roundtrio flight if six hours took 25 because of delay after delay"
Cons: "Too many delays"
Cons: "Food was embarrassingly poor I would rather pay additional fees to upgrade to s quality meal Bags in Edinburgh took over an hour and a half to retrieve But, the flight was safe and the crew very good"
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "Tv, food, outlet to charge phone."
Cons: "Crew was unfriendly and seats were small and uncomfortable for a 4.5h flight."
Pros: "The flight crew and gate personnel were courteous and professional., as were theTSA workers."
Cons: "Seating was crowded and uncomfortable. My seat wouldn't recline."
Cons: "Late departure blaming weather but there was no weather issue where they referenced (we all can check online these days guys -_-) RUDE crew, ran out of food (to purchase no less) by row 18 on a 38 row plane, almost missed connecting bc crew made no effort to help get people with tight connections off the plane first. I hate this airline. I am legacy Continental with 14yrs of business travel experience. United, you suck."
Pros: "I was pleased with the nonstop option from Chattanooga to Chicago."
Cons: "I have a bag that I have travelled with as a very on for years and I know that it fits in the overhead compartments of this size plane, but on both outbound and inbound I was made to gate check. Upon boarding there was plenty of room in the bins. The waiting at the end of each flight made the gateway crowded and replanting inefficient. Either have all bags checked upon check in with stricter guidelines or put overhead items into a lottery system."
Cons: "No room for bags"
Pros: "Didn't make it to Denver"
Cons: "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
Cons: "Great flight"
Pros: "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
Pros: "The plane was punctual, and the captain got us home in less time than we expected. Excellent."
Cons: "A couple degrees more of seat recline would not have bothered me from either end. I would not have felt intruded upon had the gentleman in front of me had another degree or two, and I might have been able to find a comfortable napping position that didn't leave me uncomfortable. We didn't eat anything on the flight this time, but the complimentary snacks on our other flight were tasty, and the Gin&Tonic was exactly what I needed. While we didn't pay for the in-flight entertainment, we know the entertainment is exceptional, and were only disappointed we were pinching pennies. Boarding was pleasant enough in Newark, but Orlando is a terrible airport, and people there seem very ill-mannered. Not United staff, just people in general."
Pros: "A typical flight."
Cons: "The flight got delayed and we were told it was "basically cancelled" so we got on a different flight out for the morning but were told we couldn't get a hotel voucher because we volunteered to get off the flight. Very disappointed, will never fly united again. The flight ended up getting cancelled 5 minutes after we "volunteered" to get a different flight too. Luckily we were able to get onto a different airline who helped us out. United dropped the ball big time."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "Air traffic control stopped all flights to Chicago, so my itinerary got changed and ended up taking American Airlines."
Cons: "Because it didn't go anywhere."
Pros: "The crew to be more friendly. Crew were quite rude."
Cons: "Everyone was rude"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection"
Pros: "This was a good group to fly with and Anne was outstanding!"
Pros: "Flight attendants, comfort and attention to detail were all good."
Cons: "Nothing comes to mind"
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "All went very smoothly"
Pros: "Being extremely punctual."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "New seats (more room & comfort) & movies"
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Pros: "The time it took to get there"
Cons: "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
Cons: "Crew member disrespectful, didn't even get a drink even tough I was ad the middle of the plane."
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Loved the roomier seats and leg room."
Cons: "Would've been better without the bag fees. Only tried them because Southwest was full but overall a great experience"
Pros: "No one sat next to me on the airplane. It was a smaller airplane so i appreciated that with my long legs."
Cons: "My flight was delayed several times which set me behind, but was good because of my first flight being delayed as well."
Cons: "I was shocked how full the flight was and no flexibility to move around seats! You get what you pay for... no comfort. I won’t be flying with frontier again for a while"
Pros: "The cheaper fares"
Cons: "Not even water and coffee were free."
Pros: "Charged me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Cons: "Not Charge me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Cons: "being on time!"
Cons: "No communication"
Pros: "Getting off the plane"
Cons: "The seats are terrible."
Cons: "They charged extra for everything. $45 for a checked bag, $3.00 for a can of soda or snacks and up from there."
Pros: "At first, what seemed like a competitive price."
Cons: "Extra cost for carry on bag, and any seat not center. Be aware that its lowe cost to pay for carry on bag online. It was $60 for one way for my one and only carry on bag. And to top it off, the in-flight service only service a cup of water. I will avoid Frontier in the future."
Cons: "Delayed on landing for 25 mins"
Pros: "That it as in time and nice."
Pros: "Frontier provides flights at a greatly discounted rate. The catch is that's all you get. Everything else cost extra. I'm good with that. From Point A to Point B as cheap as possible. That leaves more money for fun on the ground."
Cons: "Comfort of the cheap seats is a bit lacking, but again you can pay extra for better seats. Food service, i.e. snacks and drinks cost extra."
Pros: "The crew was really nice"
Cons: "I'm a tall guy.. I didn't see a option for a bigger seat or more leg room.."
Pros: "The price and friendly staff"
Cons: "Paying for luggage and difficulty checking in online"
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "The people i sat next to."
Cons: "Everything about flying frontier."
Pros: "The worst airline ever I will never book with frontier again! I asked the key personal several times to help me out since the cancellations were on frontiers ends however she kept saying "I don't know" to every question asked! Literally worst experience ever especially being someone that constantly travels all around the world. #teamsouthwest"
Cons: "Everything was horrible, will never fly with them again."
Pros: "Clean plane and nice crew."
Cons: "Paying $45 for carry on luggage."
Pros: "I liked the flight crew and how quickly we were able to board the plane."
Cons: "I didn't like the fact that you had to pay more for carry on luggage then checked luggage."
Pros: "I got to phoenix safe."
Cons: "The lady next to me. She was snoring."
Pros: "Not much"
Cons: "I was stopped at loading & forced to pay 60 for my carry on even though I checked early online & it showed I had paid 40 for my bag. It was misleading, also checked with a Frontier staff at check in desk & she confirmed I was ok. "Supervisor" at gate was very rude & turned & walked away while I was asking a question & trying to show her my email receipt. I have never gotten sick on an airplane before but I did on all my Frontier flights & there was no air sickness bags in seat. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with."
Cons: "Why did they remove the self check in station in Nashville? 30 min wait to check in could be easily avoided."
Pros: "Price before additional fees"
Cons: "All the extra fees. Pick a seat fee? Checked bag fee? Carry on fee?"
Pros: "Crew was funny, always moving up & down aisles to get people their orders, never lost their sense of humor."
Pros: "Told my daughter ..who paid.. to look at flights where you don't pay $80 for luggage.. she's looking at flying me up in May"
Cons: "Was repeatedly verbally harassed by vindictive ticketing agent in Nashville, TN. She had an absolute disregard for any semblance of customer service and cast a dark shadow over our entire trip. The flight was uncomfortable, the crew overbearing, and the passengers subjected to one long informercial for Frontier's frequent flyer program."
Pros: "The ticket counter personnel in Denver and in Nashville were wonderful, helpful, and took care of everyone quickly. That part was great. And the plane didn't crash."
Cons: "Frontier has so many problems - from a terrible website with very confusing instructions where even calling the help line was a nightmare - to charging for every little thing (seats!!, water!!, baggage of all kinds, etc.) When we arrived at the Denver airport we sat on the plane for AN HOUR waiting for a gate so we could get off. The stewards kept saying "just a couple minutes" so obviously someone was lying to us. AN HOUR - really - and no one could solve the problem and find an available gate so we could deplane?!? So we arrived an hour late, which is ridiculous."
Pros: "We got there safely"
Cons: "Fees for everything"
Pros: "Fast and friendly piolet and staff."
Cons: "The drunknguy next to me"
Pros: "Clean airplane. Crew was nice."
Cons: "Cheap seats. Noisy. It rattles and shook worried me."
Pros: "Short flight of 1.5 hours"
Cons: "Being told if you put your personal item in the overhead rack you would be charged the carry on baggage charge."
Pros: "The price"
Cons: "Hidden costs of paying for a seat"
Pros: "It was really good."
Pros: "More care"
Cons: "Carry on charge. My upcharge seat 2C did not decline. I had to put my fee charged carry in a row 4 bin or beyond.....So when you deplane you have to go back against passengers trying to get out!"
Cons: "Boarded late, departed late, sat on the tarmac at destination for 30 minutes while they waited for a slot to open up. Not flying frontier again."
Pros: "Staff very nice helpful and good humored. Great fight sparkling plane"
Pros: "baseline fare was affordable"
Cons: "They charge for carry on baggage and do not make you aware of this at the time of ticket purchase, so it is a surprise. They do not provide even free water in-flight; everything, including even water, is for purchase. Water should really be free. The initial prices are therefore misleading since they tack on many additional fees that are not standard in the airline industry."
Pros: "No frills flight. The pilot was great in informing us about the storms and how he would avoid them. He did a good job. The boarding was great and the plane was clean."
Cons: "Seats are not the best in comfort terms. you have to pay even for a soft drink!. No water, no peanuts! How stingy. Also, I am totally confused about carry-on and check-in luggages. I saw whole lot of carry-on luggage which was much bigger than what the website said you'd allow. Were they all paid for? or just allowed without paying? Luggage policy should be changed because it is very difficult and misleading."
Pros: "Help with broad in. I had to use crutches. Had help"
Cons: "Didn't really have a problem. ."
Cons: "I had to come into work the morning of my flight, so I was running late to the Nashville Airport. When I tried to print out my ticket from a Frontier kiosk, nothing happened. The attendant present was not working for Frontier and told me I could make my flight if I hurried, then she walked away. Too bad I didn't have my ticket and no one from Frontier was there to assist. Despondent and apathetic from the hellish events from this week, I resigned to paying $450 to book a one way flight on United from Nashville to Denver the same day. If I had booked a United or AA flight from the beginning, they would have assisted me in getting to my flight on time. Their planes have more legroom anyway. I hope my luck is better on the return flight, or I will be out a few more hundred dollars because Frontier doesn't have the resources to have a full-time staff (ostensibly). If you're not a gambler when it comes to whether or not you'll make your destination on time, or at all, then don't use Frontier. I'm not about that life."
Pros: "Cabin crew coped as well as they could with apparently no info on status."
Cons: "Flight delayed hours from beginning; no explanation or accurate info on website. Second leg delayed 3 hrs on ground; no pilot!?"
Cons: "All of it. They cancelled my flight. Then I rented a car and started a 13 hour drive. 2 hours in I get an email saying the flight it back on and departing in 30 minutes. Call Frontier to get refund in flight and car rental. They only refund the flight. But now I'm still driving 10 hours. This is bull shot and I should be refunded my car rental. Unacceptable."
Cons: "Did not have food or entertainment. Not a bad thing. But I can't accurately rate those two items."
Pros: "Airfare was good, flight was on time"
Cons: "Bag fee too high, online system confusing, craft not clean, tray tables too small"
Cons: "no place to hang my suit"
Pros: "Value priced, good service"
Pros: "It was a short flight."
Cons: "This is as much against kayak as Frontier. If you display a price that includes all fees and taxes then that's what you expect a particular airfare will cost. When shopping on Kayak most people are looking for the best deal. If upon the day I fly I effectively have to pay the equivalent of the original fare AGAIN just to carry on my bag then I feel deceived. If I had known the actual cost to fly Frontier the day I selected this fare I would never have chosen Frontier. And I never will again. The ticket counter employees are obviously tired of hearing such complaints as well. They are a surly bunch."
Airlines flying from Tennessee to Oklahoma have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Oklahoma
Masks required on board, masks provided on flights from Tennessee to Oklahoma
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Oklahoma
Testing for antibodies, testing for symptoms for flights from Tennessee to Oklahoma
Waiving of change fees. Search flexible flights from Tennessee to Oklahoma