Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Osaka
|February||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$827||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Cons: "Better food"
Pros: "On time"
Cons: "JAL LAX Ground staff. Not helpful."
Cons: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Pros: "Pretty much everything"
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Cons: "Cancelled flight"
Pros: "The service"
Cons: "Landing was horrible worse landing I have ever had"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "Fast and eady"
Cons: "Couldn't pick seating or check in online so I was separated from my husband"
Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Pros: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Cons: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "The staff"
Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Pros: "Fast flight"
Cons: "No entertainment."
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "All were very polite and were very through when checking the cabin before departure and landing"
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."
Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"
Cons: "Food, especially before landing"
Pros: "Good service."
Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "Food & entertainment"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Cons: "Not much leg room"
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "Short flight."
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."
Pros: "Excellent cabin crew."
Cons: "No in-flight entertainment, economy seats are narrow."
Pros: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Pros: "Comfort as usual"
Cons: "No idea"
Cons: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Cons: "If flight wasn’t delayed."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Service, entertainment , drinks, everything! Very good!"
Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "Great service"
Cons: "A bit warm"
Pros: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Cons: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
Pros: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Cons: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Pros: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Cons: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Pros: "Attendants were friendly."
Cons: "Flight was late."
Cons: "Small plane. No cabin space for carry ons."
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Good service"
Pros: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Cons: "I suppose the food could be better."
Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Pros: "Food was good also"
Pros: "Very good experience with ANA."
Pros: "Excellent, polite service, very comfortable seats."
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "The ANA stuff at Chicago airport is nice and helpful"
Cons: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Pros: "I like the food, service, and punctuality."
Cons: "Nothing I do not like"
Cons: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Pros: "5 stars all around 5 stars around"
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Cons: "Nothing, everything was as expected"
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "flight attendant in business not as nice as sfo to narita"
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Pros: "I liked the friendly staff, the movie selection was also great!"
Cons: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Pros: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Still don’t have my luggage yet"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Usual faultless KLM experience"
Cons: "Everything was OK"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Very friendly crew and on time with no problems."
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "KLM staff is great"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "The crew!!"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Everything is alright"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Very friendly and helpful personnel."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Short-hop flight, fit for purpose."
Pros: "good service"
Cons: "old plane, tight and uncomfortable"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Same as above"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Pros: "On time and great crew"
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Boarding was efficient and on time."
Cons: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Pros: "Great crew and good seat in Main Cabin Extra!"
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Pros: "Comfortable seating"
Pros: "very organized boarding process"
Cons: "The landing was very rough from Nashville to Dallas"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly firstname.lastname@example.org"
Cons: "No seat power, poor connection for movies and they kept freezing"
Pros: "Great flying great time"
Cons: "Great flying great time"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "Not as other as flights"
Cons: "Always too many people."
Cons: "Very small plane, economy seats only."
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "Everything else"
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "Need to change up the videos accessable by WiFi."
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Very friendly gate agents & Flight staff"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "That's it."
Pros: "Friendly crew. efficient."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Well done again!"
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Cons: "Late late late"
Pros: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
Cons: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
Pros: "All good"
Cons: "Laptop charger (115v) would be appreciated"
Pros: "hilarious crew and they were very helpful"
Cons: "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"
Cons: "Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result."
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "Quick and organized airport and boarding"
Cons: "Old plane uncomfortable seats"
Pros: "The crew wasn't as nice as they usually are"
Cons: "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
Pros: "very nice crew"
Cons: "plane was too small and there was 1.5 hour delay departing"
Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Pros: "Boarding nice and efficient"
Cons: "Breakfast options a bit limited"
Cons: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Cons: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Pros: "Movie selection was great! Thank you for having a vegetarian food option."
Pros: "Excellent attention over the telephone for re-royting. Thanks to Kayaks timely notification I was able to rearrange my return."
Cons: "The movie selection was not very good. No recent movies available. Also in the beginning, about half and hour, the entertainment system did not work."
Cons: "OK, I get it, so they're not Southwest, I can't get credit on a future flight. But what's the advantage of giving me NO benefit for cancelling? I just didn't show up and they had a surprise empty seat at the last minute. Who wins?"
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Pros: "The people at the front desk in gander were great"
Cons: "There were delayed at every stop. I had a 9 hour delay because the flight attendant had food poisoning. How was there not a replacement?"
Cons: "Every flight was late. If we didn't have long layovers between flights we would have had problems"
Pros: "I was originally impressed with Westjet's notification to check in before my flight, I was also prompted to download their app which sped up the process and was very user friendly. The airport staff were very friendly and helpful."
Cons: "This was a really crowded flight, the boarding gate area was too small to accomodate all the passengers. The plane itself wasn't the newest, we were all packed like sardines in a can for about 6 hours. NO entertainment, food or drinks."
Cons: "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."
Pros: "Boarding was quick, service was quick."
Cons: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Pros: "Service was good, everything normal"
Cons: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"
Pros: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Pros: "Flight crew were relatively friendly."
Cons: "On my outgoing flight, the audio jack was broken at my original seat, so they offered for me to move to the only available seat. Unfortunately, that TV broke after about an hour. I noticed that there were several TVs around me that also were having issues. On a long flight- 5+ plus hours, a TV with movies can be extremely helpful! If the technology had been kept functional, it would have been a much more tolerable flight."
Cons: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."
Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Pros: "The flight was relatively comfortable."
Cons: "Air Canada has a policy where they will automatically put you on stand by if you do not check in an hour before your flight time. This policy was not stated in any of the emails we received. We were put on stand by and then removed from a flight we had paid for and checked in to."
Pros: "On-time and quick boarding."
Cons: "Not enough leg room - similar to most airlines."
Pros: "The service was overall really good!"
Cons: "The only thing that put me off was my boarding group number."
Pros: "I liked that I was finally going home for some much needed rest."
Cons: "That's we were stuck in the plane for 30min after we landed because of some miscommunication between LAX and the air Canada staff."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Choices of movies were nice . Food was good ."
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Pros: "On Time travel food is okay"
Cons: "Montreal to Los Angeles is kind of rush. They should give more time to go customs. Before you finish the plane is already closed and besides luggages are some missing. My luggage I was not able to bring it with me. It went to Chicago how did it happen until now waiting for my luggage to be deliver here in my place."
Pros: "Transatlantic flight with charge for a beer? No free entertainment, not even audio? $10 for iPad rentals? Macaroni & Cheese as main dish?"
Pros: "Reaching my destination, that's the only thing I was happy about"
Cons: "The plane is old and seat are close to each others, it wouldn't hirt if they make extra space, afterall it's a long flight!"
Pros: "Boarding by zones worked efficiently and boarding was quite smooth. Flight was smooth as well."
Cons: "First time flying this airline and I was surprised to see TVs on the plane though they had a smaller selection than other airlines. They made an announcement at the gate before boarding that anyone with a US passport had to complete an info card. I feel that was an inefficient way to collect that information as people who arrived after the announcement did not complete it. The card seemed a bit pointless."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
Pros: "Staff was friendly"
Cons: "Food, seating and entertainment was poor overall. No tvs/ entertainment of any sort"
Pros: "Friedly staff"
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Pros: "More leg room and in flight entertainment."
Cons: "Stewardess spilled hot tea on my husband and did not apologize."
Cons: "Very slow service"
Pros: "Empty plane"
Pros: "crew was nice"
Cons: "I missed my proceeding flight after Air Canada 810 got delayed by 5 hours. Although I had travel insurance tied to air canada flight, neither air canada, nor the travel isurance company alliannzzz did anything"
Airlines flying from Tennessee to Osaka have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Osaka
Masks required on board, masks provided on flights from Tennessee to Osaka
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Osaka
Testing for antibodies, testing for symptoms for flights from Tennessee to Osaka
Waiving of change fees. Search flexible flights from Tennessee to Osaka