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— Puerto Rico
Jul 30 — Aug 61
Round-trip
1 adult
Economy
From?
To?
Sat 7/30
Sat 8/6
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Top 5 airlines serving from Tennessee to Puerto Rico
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 20266 reviews
8.2Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Tanto el vuelo de ida como el vuelo de regreso, sufrieron retrasos.
Tanto el vuelo de ida como el vuelo de regreso, sufrieron retrasos.
Nice employees but very small plane fir a long flight to the Caribbean.
Food options
Pros: "Very smooth flight on time"
Cons: "Boarding was a tad slow, and in-flight announcement of descent would be appreciated since it was sudden."
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Pros: "it was fine, unremarkable in all ways."
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Pros: "Gabe me a free wine"
Pros: "Very good"
Pros: "Delayed over 3 hours because of repeated problems with the plane."
Pros: "The seat wasn’t bad. Not too tight of course I’m only 5 feet tall. Enough leg room for me."
Cons: "I’m not sure if it would improve boarding time, but maybe calling the people at the end of the plane first to starting boarding until the front of the plane gets called last."
Pros: "Quick dmooth service"
Pros: "The captain was excellent and he greeted everybody and he's a great pilot."
Pros: "Clean planes nice staf..over all good"
Cons: "Best airline"
Cons: "The best air line"
Cons: "I love jetblue"
Cons: "I was beyond throughly searches by TSA because I had more than one zipper on my sweat pants. I paid for first class but there was no extra room where is was placed to sit."
Pros: "All attention very well."
Cons: "Up date, the movie."
Pros: "I just lost my husband and I was flying to go bury him in P.R. I told them I have been having anxiety attacks and if they can please put me in an isle sit so I wouldn't feel like I was trapped sitting between two people. So understanding and they put me in an isle sit second row of the airplane. Will never forget how kind they were to me thank you JetBlue."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Cons: "I am an no carbs diet and I was hoping for low carb snack but nothing was available"
Pros: "The steward had a sense of humor which always helps."
Cons: "There wasn’t anyone at the JetBlue check in area to take bags when I arrived about two hours before the flight."
Pros: "Everything except checked bag wait in sd"
Cons: "Bags took too long"
Cons: "he chairs wasn’t that comfortable Old airplane"
Pros: "Great people"
Cons: "All around good service"
Pros: "Good legroom. Big delay so I did not get to sleep at hotel until 2 am. The flight was very bumpy. The delay was not posted in the airport monitors. Only found out when I got to gate. Flight attendants had blankets to sell on a cold plane that warmed up as the flight progresses."
Pros: "The flight itself was excellent. Little turbulence"
Cons: "Delayed flight and little info and communication. To the point where all the passengers were told of change of gate from 19 to gate 6. To then,the personnel realize it was indeed 19. This at 2AM with people in wheelchairs and parents with infants. Terrible. Boarding was also a fiasco. Personnel checking in carry ons at the entrance to the plane and also inside. Terrible!"
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Cons: "Delay was too much"
Pros: "First experience with this airline. It was good."
Pros: "Everything"
Cons: "There was nothing to dislike"
Pros: "Everything was great. Very pleased, couldn’t have been better."
Pros: "Having an A320 on a 2 hour nonstop"
Cons: "Bag fee"
Cons: "everything"
Cons: "The entertainment device failed to work. . Screen crashed ."
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "My daughter has a very severe peanut allergy. She was treated very well on her flight yesterday. Even though Jet Blue doesn't serve peanuts on their flights, they still gave her a pre-boarding pass so she could wipe down her area just in case someone on an earlier flight had something that could have caused a reaction. They also created a "barrier" around her by specifically talking to people in the seats around her and asking that they not open their own snacks that may contain peanut or peanut products. Thank you, thank you, thank you, Jet Blue!!! We will definitely use you again!!"
Pros: "Departure was almost on time, but they made up for it by arriving early. All in all an excellent flight."
Cons: "Really don't have a complaint, crew was excellent, only thing I could nitpick would be slightly late departure.. But again we more than made up for that in flight"
Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"
Pros: "Smooth event the entire way"
Pros: "The crew was exceptional, going out of their way to find spots for the few people left who still had carry on baggage. They tried very hard to make sure everyone had their luggage with them, which I thought was very nice as I have not seen that in any other airplane. They were also very polite and generous with the snacks and drinks, and came around multiple times with garbage bags."
Cons: "The plane itself was incredibly old and the seats were worn down with marks and smudges. It smelled quite bad but at least the TV's still worked."
Cons: "Rows of seats are too close together and small seats for an international flight and I am a small person!"
Pros: "My flight was already a late flight and boarded 15 minutes past the boarding time. In addition the plane had to return to the terminal after getting ready to take off because of the PDA system needing to be replaced. I am all for safety first but this threw off my entire plans for my destination."
Cons: "The crew was not as friendly and poor communication."
Pros: "Exactly as scheduled"
Cons: "Na"
Cons: "This delay made me miss my rental car reservation so I have to find another car for the night. Which cost me 100$ when I already had a car booked. Then since I didn't get there in time they canceled my reservation and find a new rental for the week. First bad experience with jet blue"
Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."
Cons: "The positioning of the TV controls on the top of the armrest means that it becomes useless as an armrest. I had to hold my right arm in the air so the passenger next to Me could use his controls. I was in a middle seat. The fix would Be to have the controls on the side Of the armrest like on most other airlines"
Pros: "The customer service was great. They compensated me for the delay. The seats were spacious."
Cons: "A 6 hour flight delay. Luckily me for my connecting flight wasn't until the following afternoon. Had it been earlier I would have been extremely upset because it could have derailed my entire travel plans."
Pros: "From the start to the end nice right no problems at all thank you"
Flight got canceled
O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.
The best was the timeliness from JFK to SJU, and the comfortless of the Business Class seats. The worse is their poor choices of meals and beverages (Plate of Quinoa or a plate of Charcuterie). The should put more attention to those details, maybe even give something more generic that most people will love.
Flight was delayed and gate was really busy and no where to sit. Overall the flight went well.
very good
Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Pros: "The crew was helpful but left you alone unless you needed something."
Cons: "Travelers who have already had covid need to stop wearing masks!"
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "The crew was not overly friendly"
Pros: "Movies"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Great crew"
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Pros: "Nice service"
Pros: "Love it"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Cons: "Late with no information"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Nothing"
Cons: "Flight was delayed over 1hr."
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "On time. Clean."
Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Excelente"
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Cons: "Small plane"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Pros: "Movie selection"
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "I like the promptness of the service Delta offers. The planes typically are not delayed due to mechanical difficulties."
Pros: "I loved the award winning video that introduced the flight safety instructions."
Cons: "Nothing, it was great"
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
Pros: "Entertainment"
Cons: "Crew"
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "Almost 4 hour delay."
Cons: "Waiting for luggage"
Pros: "All good."
Cons: "N/A"
Pros: "nothing"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Smooth ride"
Cons: "No seat power, poor connection for movies and they kept freezing"
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Cons: "The WiFi to work."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Pros: "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
Cons: "would be nice to have individual entertainment screen - instead it was above every few seats"
Pros: "None"
Cons: "Long delay"
Pros: "Service"
Cons: "Seats and space"
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "Great crew very friendly"
Cons: "Small plane"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Food"
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Cons: "N/A"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "Everything"
Cons: "Nothing"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Everything lined up perfectly"
Pros: "Nothing"
Cons: "Super old planes, no had a tv."
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "Everything"
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "Everything"
Cons: "Nothing"
Pros: "delayed at both sides with very little announcements keeping us updated"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "The crew was rude"
Pros: "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
Cons: "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
I wasn’t able to make my flight because my first flight from Nashville (BNA) was delayed for mechanical error (someone’s chair wasn’t able to stay in the upright position), so when I arrived to New York/Newark (EWR) the connecting flight was gone. Since it was the last flight heading to Norfolk (ORF) that night, I had to be rerouted to Richmond (RIC), which is a 90 minute drive to my home. I will admit the lady working the counter was helpful in getting me that replacement flight ticket and put me in first class. Although I think there needs to be someway of halting a connecting flight if the previous leg is delayed. Yet I can see that would probably start a chain reaction of missing times, which helps no one. I just wish it were avoidable, but thankfully I arrived safe after all the headaches. The replacement flight got delayed too, but that’s because it was arriving late and held the crew for the flight I was getting on, but that’s a story for another time…
Horrible
Pros: "Seats were amazing"
Cons: "Everything was great."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "The seats on this airplane are very uncomfortable."
Cons: "Flight left late, crew a bit unorganized seating passengers."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Pros: "Nothinh"
Cons: "The flight crew’s non challent attitude"
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Cons: "Missed connecting flight"
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Nothing"
Cons: "No entertainment at all"
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Food"
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Cons: "Flight got delayed an hr."
Pros: "Nothing"
Cons: "We were bumped and cancelled our reservation"
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."
Cons: "Still sitting at the airport. Flight delayed :("
Pros: "On time"
Cons: "They changed my seats."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Cons: "Boarding was unnecessarily disorganized. Boarding announcement didn't specify which flight. Use of group lines was not explained ahead of actual boarding. Employees did not always use microphone to explain boarding. Very noisy group of travelers on board on night flight. Bathroom sink area too small."
Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "We like everything, no a problem at all! United made our flight excellent!"
Cons: "Everything!!!"
Pros: "I like everything"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "The lady helping me to get another plane was very nice because I lost it and was crying"
Cons: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Cons: "Flight was delayed from 9:20 to 1am because of no captain. There were minimal updates unless someone went to ask them. I think it's ludicrous to have to pay for a movie or a snack at 5am on a flight that should have already landed. I've flown plenty of other airlines that are sensitive to delays and accept responsibility. United did none of this."
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "A little better"
Pros: "Nothing"
Cons: "Everything"
Pros: "Comfortable seats, easy and quick boarding!"
Cons: "Nothing"
Pros: "Airline attendants were pleasant."
Cons: "No wifi and a very small plane. The plane was also extremely cold. There was very cold air blowing at my feet and I was so cold on the flight I was shivering. I had to lift my feet up or place them under my bag to keep them from being so cold. The Newark airport in terminal A did not have many food options and security did not honor TSA precheck. It was also extremely dirty and poorly organized."
Pros: "Nothing stood out"
Cons: "Late departure once again"
Pros: "Yes"
Cons: "Nothing"
Pros: "Fast easy boarding, friendly helpful staff"
Cons: "There was more kids sitting on their parents lap than I’ve ever seen before and it made a very chaotic noisy flight"
Pros: "The crew was great, the chairs are uncomfortable."
Cons: "For the price it’s great."
Pros: "The cheaper fares"
Cons: "Not even water and coffee were free."
Pros: "Y’all"
Cons: "People should be restrained from jamming entrance to aircraft BEFORE their zone is called."
Pros: "I did not like nothing about this flight due to fact the representative for this flight made me miss my flight so I had to book a whole new flight"
Cons: "Everything."
Pros: "Charged me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Cons: "Not Charge me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Pros: "Great flught for the price."
Cons: "Can’t complain."
Pros: "Crew was polite and professional"
Cons: "I had to change my departure from Friday to Saturday and they charged me an extra $450 for my daughter and I. I will never fly frontier again."
Pros: "Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido"
Cons: "Como comenté anterior Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido deben mejorar y no cojer a la gente de boba eso no se hace primera y última vez que viajo por Frontier"
Pros: "The crew was awesome"
Cons: "I cut my finger on the tray table, the seats were uncomfortable and very narrow, and I had a obese woman next to me who smushed me against the wall. She clearly needed to purchase two seats to sit comfortably. The flight was delayed 5 hours without enough advance notice."
Pros: "No issues"
Pros: "Price"
Cons: "Hardest most uncomfortable seats, ever!"
Cons: "They charged extra for everything. $45 for a checked bag, $3.00 for a can of soda or snacks and up from there."
Cons: "The seats are very uncomfortable"
Pros: "That it as in time and nice."
Cons: "Nothing"
Pros: "Frontier provides flights at a greatly discounted rate. The catch is that's all you get. Everything else cost extra. I'm good with that. From Point A to Point B as cheap as possible. That leaves more money for fun on the ground."
Cons: "Comfort of the cheap seats is a bit lacking, but again you can pay extra for better seats. Food service, i.e. snacks and drinks cost extra."
Pros: "The people i sat next to."
Cons: "Everything about flying frontier."
Cons: "The flight was two hours delayed, but nothing confirmed that--the tickers said it was on time, the website and app said it was on time, and there was no frontier agent at the gate until 5 minutes before boarding--two full hours after the plane was supposed to leave."
Pros: "It was a direct flight and left on time"
Cons: "Paid extra money for my carry-on and check bag. Bad cabin flight crew placed my carry-on in rear of plane though I paid for row 2 seating. They wouldn't let me use overhead cabin for row one or 2 and said it was for row one passengers as they have no under seat storage. No reason to pay for a seat upgrade I now know. Never again on this airline."
Pros: "The clean plane, the price, the lack of extras (unnecessary freebies), the friendly crew, and the safe arrival!"
Cons: "I could barely turn around in the restroom, and I'm tall and thin, so that's saying something. I appreciate the need for space conservation, but I literally struggled to do the basics. It was, however, very clean!"
Pros: "Seating seemed more spacious then other coach flights. If you're flying alone (or don't care if you sit with your party), traveling for 3 hours or less, aren't taking much luggage and you know the fees so you can plan ahead this is an excellent airline."
Cons: "You can only BRING 1 BAG on the plane. If you check or bring another carry on it will cost you $25-$35. If you can shove your backpack/purse inside your bag with your clothes."
Pros: "Nothing!"
Cons: "First of all, I hate the way Frontier "nickel and dimes" you. $40 for using the overhead bins - give me a break! They have no way to control that! This flight in particular was delayed several times and finally cancelled. Passengers were given cheap lunch vouchers and then told to wait until 12:30pm to call an 800# to reschedule the flight on another airline (if we could find something less than $400). Fortunately, that worked out for me but it was 12 hours between the time I was scheduled to leave and the time I actually left. I'll never fly Frontier again. I'm convinced they only have one airplane!"
Pros: "I liked the flight crew and how quickly we were able to board the plane."
Cons: "I didn't like the fact that you had to pay more for carry on luggage then checked luggage."
Pros: "The man in the seat next to me decided he didn't want to sit by me, so I had more room to spread out."
Cons: "At the gate, after our flight had been delayed almost two hours, their was only one employee working. This extended our boarding time considerably. One of Frontier's main selling points is that they spend less time on the ground, allowing for them to charge less for airfare. Just not my best experience flying."
Pros: "The flight attendants were nice"
Cons: "We waited 5 and a half hours and then they made us wait another half hour to board so that another plane, that boarded 5 minutes early, could go before us. The gate agents were rude and unorganized and slow. Part of my trip was ruined because of the delay and all I got was a $100 voucher to use with Frontier? That will not be used as I have no desire to fly with them ever again."
Pros: "The price"
Cons: "Everything else"
Pros: "Crew was funny, always moving up & down aisles to get people their orders, never lost their sense of humor."
Cons: "The crew was rude, the flight was delayed even though we left the gate on time we were over half an hour late, the seats were uncomfortable, you have to pay for everything besides water even a carry on! I'll never fly with them again you definitely get what you pay for it was the cheapest flight to book but after having to pay for everything it ends up being more and a worse service. The flight didn't have wifi or any for of entertainment as well."
Pros: "Nothing- it was awful service"
Cons: "Flight cancelled. Had to spend the night in Denver airport. I was given no hotel or food voucher. It was such terrible service and disorganization that I ended up switching airlines to make it to my final destination. The crew continually tried to tell the travelers (for about 6 hours) that the plane would arrive any minute after not knowing where the plane was exactly. Ultimately the flight was cancelled because the pilot did not show up."
Cons: "I have never been thrilled with Frontier's service, but after the recent events I can safely say that I will never fly with them again. Over 275 flights cancelled right before the holidays, and I had to purchase a completely new round trip flight on an airline just to ensure that I would make it home. It was impossible to reach customer service on the phone, and there were so many people in my same position that there were over 300 people in line to speak with a representative at the airport."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Nothing, ill never use frontier again."
Cons: "No other flight makes you pay for a carry on, flight was extremely late, there were no refreshments. This flight experience is terrible I will always use delta and American Airlines from now on."
Pros: "The ticket counter personnel in Denver and in Nashville were wonderful, helpful, and took care of everyone quickly. That part was great. And the plane didn't crash."
Cons: "Frontier has so many problems - from a terrible website with very confusing instructions where even calling the help line was a nightmare - to charging for every little thing (seats!!, water!!, baggage of all kinds, etc.) When we arrived at the Denver airport we sat on the plane for AN HOUR waiting for a gate so we could get off. The stewards kept saying "just a couple minutes" so obviously someone was lying to us. AN HOUR - really - and no one could solve the problem and find an available gate so we could deplane?!? So we arrived an hour late, which is ridiculous."
Pros: "We got there safely"
Cons: "Fees for everything"
Pros: "I liked the price of the fair for being so near Thanksgiving and I liked the being able to fly into Nashville."
Cons: "I didn't like having to pay for my baggage and seat choice."
Cons: "They lost my baggage and I had to show up on set without any of my stands, tripods or steadicam which made for a terrible start to a busy week of filming."
Cons: "THE FLIGHT FROM DENVER TO NASHVILLE WAS VERY LATE DUE TO STAFFING PROBLEMS- THE PLANE IN OUR GATE WAS SOO LATE DUE TO FRONTIERS LACK OF STAFFING . arrived at our room about midnight..."
Pros: "No frills flight. The pilot was great in informing us about the storms and how he would avoid them. He did a good job. The boarding was great and the plane was clean."
Cons: "Seats are not the best in comfort terms. you have to pay even for a soft drink!. No water, no peanuts! How stingy. Also, I am totally confused about carry-on and check-in luggages. I saw whole lot of carry-on luggage which was much bigger than what the website said you'd allow. Were they all paid for? or just allowed without paying? Luggage policy should be changed because it is very difficult and misleading."
Cons: "It was canceled for the crew being over flight hours. However the delay of the plane was realized at 2pm and my flight was not until 8pm so it's frustrating to me that from 2 to 8 nothing got caught or realized. Lucky my pets have my mom so she can take care of them or I would have been really mad they cancelled last second"
Cons: "everything"
Pros: "N/A"
Cons: "I had to come into work the morning of my flight, so I was running late to the Nashville Airport. When I tried to print out my ticket from a Frontier kiosk, nothing happened. The attendant present was not working for Frontier and told me I could make my flight if I hurried, then she walked away. Too bad I didn't have my ticket and no one from Frontier was there to assist. Despondent and apathetic from the hellish events from this week, I resigned to paying $450 to book a one way flight on United from Nashville to Denver the same day. If I had booked a United or AA flight from the beginning, they would have assisted me in getting to my flight on time. Their planes have more legroom anyway. I hope my luck is better on the return flight, or I will be out a few more hundred dollars because Frontier doesn't have the resources to have a full-time staff (ostensibly). If you're not a gambler when it comes to whether or not you'll make your destination on time, or at all, then don't use Frontier. I'm not about that life."
Cons: "Frontier delayed the flight a total of 4 hours before they announced it was cancelled. They refunded everyone (apparently, I still haven't gotten my money) and offered discounts on nearby hotels but were not able to rebook anyone until 5 days later, so most if not all of us wound up driving or booking sooner flights on different airlines (for much more money than we had booked this flight)."
Pros: "Noting."
Cons: "All of it. They cancelled my flight. Then I rented a car and started a 13 hour drive. 2 hours in I get an email saying the flight it back on and departing in 30 minutes. Call Frontier to get refund in flight and car rental. They only refund the flight. But now I'm still driving 10 hours. This is bull shot and I should be refunded my car rental. Unacceptable."
Pros: "Gate agents.... crew, flight introductions, communication between ticket agent and gay person always extremely poor.. I will never ever fly Frontier Airlines again and, I was a full fare customer, paying through the nose for extra baggage carry-on baggage excetera I am done with Frontier Airlines good luck in your expansion as the flight attendants are instructed to tell you over the public-address system, I'm done"
Pros: "On time. Friendly."
Cons: "All snacks and drinks cost at LEAST $2. Any carry-on that doesn't fit under the seat in front of you will cost you $45 to carry-on to earn the right to put it in the overhead compartment, OR $40 to check it and have the privilege to wait at baggage claim to retrieve it!!!!"
Cons: "There is no warning from Frontier that customers will be charged for both checked and carry-on bags. Along with being charged extra depending on what seat the customer chooses (up to $30 additional charge). It's a good thing I went online 24 hours before my flight or I would have been very upset to get to the gate and have had to pay $60 for my bag. There seems to be an up charge for everything after the ticket is paid for, including food and drink. The seats in the airplane felt like glorified plastic lawn chairs."
Pros: "It was a short flight."
Cons: "This is as much against kayak as Frontier. If you display a price that includes all fees and taxes then that's what you expect a particular airfare will cost. When shopping on Kayak most people are looking for the best deal. If upon the day I fly I effectively have to pay the equivalent of the original fare AGAIN just to carry on my bag then I feel deceived. If I had known the actual cost to fly Frontier the day I selected this fare I would never have chosen Frontier. And I never will again. The ticket counter employees are obviously tired of hearing such complaints as well. They are a surly bunch."
Pros: "We didn't use the ticket!!!!!!!! This is not fair . The problem to register in the airport"
Cons: "Give me another ticket"
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