Our flight to Rome, Italy was cancelled the day of and we were never informed. We only found out because I was trying to get into my husbands account and called to get his account number. Had to pay more for worse seating on another airline.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
The staff was hospitable and professional. The seat had a bit of wear. The winner shade was stuck 1/4 open. I received the best of both worlds. The morning sun was able to come in and blind the screen i was trying to use while at the same time it was too low to look out and enjoy the view. Rather embarrassing for a 1st class ticket.
Even though we were delayed, we were able to make our connection
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
Trip was great. A wild landing in Ottawa with the wind and rain, but the pilot did a great job. Always love flying United.👍
The internet service I paid for didn’t work at all and the flight crew was not very friendly.
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Both of the first class flight attendants were rude, to everyone, not just us. The one in coach was more helpful to us than the ones in first class!
Air condition was not working for long both after boarding and also after landing ; unbearably hot and suffocating
It was canceled at the last minute. While I was literally at the airport. Messed my entire trip up.
Flight was on-time, boarding was flawless and the crew was friendly.
Horrible experience upon landing. Probably more due to DCA utter incompetence than AA.
Not to have gotten delayed by 2+ hours for the fourth straight American flight. They're the worst.
American has been able to implement an algorithm that makes it possible for nearly every one of my evening flights to be late. Congratulations!
This was a horrible experience. I’ve experienced several delays at this point and still not home. I was supposed to be home by 8:30 last night and here I sit at 7 am on a plane STILL unable to go home because of American Airlines.
It was good. But the gate team made me check my carry on when there was plenty of space for my luggage on the plane. Otherwise our trip was fine.
The flight was good. We had to spend almost an hour on the tarmac when we arrived in Dallas. Waiting for a gate. What’s the point of arriving early if you have no gate to park at?
Gate was overcrowded. Gate agents performed very well. Flight crew was top notch! Efficient & professional & courteous. Both meals not thermalized well. Dinner main dish was actually cold in the center. Almost inedible. Breakfast sandwich was lukewarm.
My original booking was through AirCanada and unbeknownst to me they altered flights and providers which caused a complete disaster for checking in for my flights and seat assignments. The original gate agent in Auckland had me basically doing gymnastics to get onto the future flights and have my luggage follow me.
Flight was canceled due to mechanical issues. After a considerable wait in the queue, Air Canada customer service was very helpful to get us on another flight. I am disappointed to report our rescheduled flight is for three days from now. Three days of extra expenses and inconvenience is unacceptable.
extremely cramped seating... absolutely no leg room and when person in front of me reclined... I was pinned in my seat... absolutely ridiculous
I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
Good service was quite limited but that is due to short flight.
Since it was a long flight, a seat with better cushion would have been better. Also, water was offered but the steward walked by too fast to get any.
Take off and landing and also the crew were excellent, just we could not received one of our suitcases at Ottawa at the same time we got there, but the associate at Ottawa airport were very nice and helpful so we could receive it on 16th of September.
The scheduled flight was to leave at 11:15pm from Vancouver Airport. We waited 90 minuets in the plane for take-off . They announces an Electrical fault with the aircraft, Air Canada announced the Flight was Cancelled at 12:30am. and we were taken off the plane. We had to wait to collect all our luggage, after that we had to stand in line (for2 and half hours) to be processed back into Canada, (with security checks etc) We stood in ques from 12:30am until 3 am and was only offered 250 ml of water. When we got in front of the que, we were told there is no Hotel accommodation for us. We were handed a new boarding card for a flight at 10:45 am ( we had to report at 7 am) We were told to find somewhere to sleep on the airport floor! It was cold as a blanket was not offered! The time was 3:30 am now and the cleaners had no respect and was driving around with the noisy vacuum cleaners! Trying to sleep under the bright lights and on the hard floor it was very uncomfortable as our (over 60's ) bodies was in pain from the hard floor. At 7 am we were processed again though all the airport security checks, scans etc. The flight to Brisbane took off at 11am ( 12 HOURS LATER ) !! We had to report at 7am to book in with Air Canada again, for a new flight at 10.45am to Brisbane.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
