Daily cleaning, installation of cabin HEPA filters on flights to Queensland
Visitors from United States must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Queensland.
Travel Declaration Form
Travel Authorization Form
Travelers who are not in an exempt category may request an individual exemption to Australia's travel restrictions using this form.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Most visitors from United States will not be allowed to enter Queensland.
You are automatically exempt from the travel restrictions and can enter Australia (without obtaining an individual exemption) if you are:
Visitors from United States will need to quarantine for 14 days upon entering Queensland.
An average nonstop flight from the United States to Queensland takes 31h 07m, covering a distance of 8403 miles. The most popular route is Los Angeles - Brisbane with an average flight time of 13h 55m.
The cheapest ticket to Queensland from the United States found in the last 72 hours was $260 one-way, and $727 round-trip. The most popular route is from Los Angeles to Brisbane and the cheapest round-trip airline ticket found on this route in the last 72 hours was $883.
Based on KAYAK flight searches, the most popular destination is Brisbane (49% of total searches to Queensland). The next most popular destinations are Cairns (14%) and Coolangatta (10%). Searches for flights to Maroochydore (7%), to Townsville (5%) and to Hervey Bay (2%) are also popular.
There are no nonstop flihgts from New York to Cairns, so you must account for at least two layovers. If you would prefer flights to Queensland using only one airline, don’t forget to remove the filter for multiple airlines on the KAYAK website. If you want the least number of layovers possible, then select the John F. Kennedy International Airport (JFK) as your travel’s starting point. Australian airline Qantas Airways operates nonstop flights from JFK to Sydney, from which point you can take a connecting flight, also on Qantas, to Cairns.
The airport closest to Fraser Island is the Sunshine Coast Airport (MCY). However, this airport is only served by domestic flights from Sydney, Melbourne, and Adelaide, and additionally flights from Auckland, New Zealand. If you’re traveling from the East Coast in the United States, Qantas Airways flies nonstop from JFK to Sydney, and from there, you can take a connecting flight to Sunshine Coast. From the US West Coast, Virgin Australia and Qantas Airways both fly from LAX to Brisbane, but you’ll need to account for one more layover in Melbourne or Sydney before reaching your final destination.
The Great Barrier Reef Airport (HTI) on Hamilton Island is the closest, served only by domestic flights. If you want to book a flight to Queensland to an airport with more routes and airlines to choose from, then opt for the Brisbane Airport. QantasLink and Virgin Australia operate domestic flights from Brisbane to the Great Barrier Reef Airport.
Cairns International Airport is the closest to Port Douglas, about 1h away by shuttle. Please keep in mind that this Queensland airport isn’t served by nonstop flights from the United States, and you’ll have to account for at least one layover.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Cons: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Pros: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pros: "There was so much good food."
Pros: "Comfortable seat with good storage and lavatories are clean and big."
Pros: "On time."
Cons: "Little chilly in cabin"
Pros: "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Everything was very well organized and efficient. Plus the prices were so cheap! :)"
Cons: "Everything was great."
Pros: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
Pros: "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
Cons: "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
Pros: "Everything’s is good"
Pros: "very clean and tidy washroom. smiles on attendant's face."
Cons: "30 minutes delayed in boarding, 35 minutes late in arrival."
Pros: "Food, service was great."
Pros: "Food & entertainment"
Cons: "Some stewardess spoke English to fast & I don’t understand."
Pros: "Their performance were great!"
Cons: "No bad experience encountered. Everything went smooth."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Pros: "Crew is nice and very accommodatingw, but food is not the same as it used to be ( this is my 3rd booking for Eva air) it’s not comfortable the space between roll a very tight)"
Cons: "Food, accommodation,"
Pros: "The food was good, and the bathroom was stocked well."
Cons: "The crew were pretty rude."
Pros: "Service is excellent"
Pros: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Cons: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Pros: "On time flights, great crew, efficient service, great price"
Cons: "More varieties of food choices"
Pros: "They made sure the second flight didn’t leave without me."
Cons: "Connection was way too tight and the first flight was delayed."
Pros: "I liked nothing"
Cons: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
Cons: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Pros: "Overall good"
Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
Cons: "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Pros: "The seats,movies and food"
Pros: "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
Pros: "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
Cons: "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
Pros: "The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters"
Cons: "Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable"
Pros: "I am very pleased with EVA' service after all."
Cons: "All good!"
Pros: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Cons: "delay for more than one hour from jfk airport"
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "Flight arrived earlier!"
Pros: "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
Cons: "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great."
Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Pros: "The crew are very helpful esp. to us who are senior citiizren"
Pros: "Accommodation was appreciated for 16 flight to taipei"
Cons: "Awful seats on Airbus 330 - uncomfortable at best - too small no legroom and packed like sardines Prison food approximates quality of gastronomic fare"
Pros: "The flight attendants were very nice."
Cons: "It's unpleasant to ride on a plane for 17 hours."
Pros: "The price was less."
Cons: "Not very comfortable."
Pros: "Customer service was outstanding. After a debacle with Jetblue where they cancelled our originating flight, we booked another ticket through Delta to get to JFK. The Delta flight was delayed on the tarmac of JFK for 45 minutes, giving us only 15 minutes to go to the EVA terminal and check in. The terminal was nearly empty when we ran up to the counter. Luckily, the agents had not closed down yet. They attempted to check us in when they realized that the airline cancelled our ticket because our Jetblue originating flight was cancelled. The agents worked furiously to ensure we got on the flight, even communicating with the gate to let them know we were coming. They rebooked our tickets and got us on the plane. We are so appreciative of the EVA staff at JFK for saving our vacation."
Cons: "The food is alright. Equivalent to a TV dinner."
Pros: "Everything, very cozy. Eva air is always worth the extra few dollars"
Pros: "Crews were wonderful. Seat space could be better."
Cons: "Leaving on time could be better."
Pros: "Great crew!"
Pros: "The crew was amazing, and the bula plus seats are worth the money."
Cons: "The entertainment on board is very dated and doesn’t have that much to choose from."
Cons: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Amazing service on Fiji Airways"
Cons: "Flight was 4 hours late with no explanation"
Pros: "The crew was amazing! The seats in a business class were very uncomfortable."
Cons: "It’s hard to compare after my recent flight on Emirates which was superb."
Pros: "Pillow and blanket provided!"
Cons: "Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice."
Pros: "Crew were very good"
Cons: "More movie selections"
Pros: "Very nice crew and stylish pillows"
Cons: "Food was bland"
Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Pros: "The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good."
Cons: "Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Cons: "Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad."
Pros: "The crew was nice."
Cons: "Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible."
Pros: "crew very helpful"
Cons: "larger meal would be niice"
Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"
Pros: "Food was very tasty. In-flight movies were up to date and very good."
Cons: "Seat was hard as a rock. No way to get comfortable on a 10 hour + flight. Seat in front practically is in your face when they recline. I'm not fond of the A330 layout. Give me a 777 any day."
Pros: "Had an extra seat to strech out."
Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."
Pros: "Great food and service"
Cons: "Should have completely flat beds"
Pros: "Excellent service, excellent food"
Cons: "Very limited leg room"
Pros: "The price was good...initially."
Cons: "My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle."
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."
Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Cons: "The seat were not that comfortable!"
Pros: "Staff were very helpful and attentive"
Cons: "Seat not comfortable, and needed repair. Entertainment very limited Limited checked baggage (one piece only)"
Pros: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Cons: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."
Pros: "On time. Good aircraft. Good landing"
Cons: "Small tight seating and horrible food."
Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"
Cons: "The food was okay. For a long flight I was expecting more options."
Pros: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."
Pros: "Friendly staff, good food, comfortable ride."
Cons: "Poor communications between crews and passengers"
Pros: "Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!"
Pros: "Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat."
Cons: "I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats."
Cons: "They lost our luggage and did not compensate us enough to replace what we needed"
Pros: "Check in staff and flight crew."
Cons: "Online booking, telephone reservations and ticket office staff. Booked 2 tickets in my name, couldn't get corrected passenger's name corrected by online or telephone then went to office and after hour wait and several calls to superiors wanted to charge me to correct their system's error!"
Pros: "Overall service is good for a short flight"
Pros: "Comfort of "quiet zone" seating which was an extra $149 per person."
Cons: "Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic."
Pros: "Got to Fiji safe."
Cons: "1. Checked in was very slow. When we got done, we have to run to the gate cuz they are already boarding. 2. Seats were very small, too tight even for people with short legs. 3. Not much movies to choose from, it was an 11 hour flight, at least give us more movies to choose from. 4. Just saw crew once, when they were passing out meals and collecting them."
Pros: "No surprises. Left on time. Food better than average"
Cons: "Took longer than thought given distance covered"
Cons: "No Tv screens in seat"
Cons: "Seats are not comfortable"
Cons: "Missed the flight! I find it ridiculous you do not get a "Check In Online" email from Fiji Airways if you do not book directly through them. That, to me, is insane. All Fiji Airways passengers, whether they booked directly or not, should get that email."
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "The crew were attentive & accommodating."
Cons: "Food was not that good at all."
Pros: "Yes, the crew were amazing.. since I was booked In the economy class, it was not that comfortable but good enough."
Cons: "There are not much choice for food aside from the usual that come from the airline catering service."
Cons: "Not enough drinks offered for 15 hr flight"
Cons: "No movies, seats were hard , could have used more beverages."
Cons: "food was so bad. bread/roll was served long after the food is served, due to zoning assignments. NO FREAKING INFLIGHT ENtERtainment the whole FReaking 14hrs of flight time. very poor, very bad for expensive airfare tickets"
Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Pros: "The flights were fine. The service good. The airplanes clean."
Cons: "The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila"
Pros: "I particularly admire the free media entertainment options and quality of the meals served!"
Cons: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Cons: "Food and service. Seat comfort."
Pros: "The crew is all right helpful."
Cons: "The flight time keep on changing:("
Pros: "Very friendly staff and modern plane."
Cons: "Biz class was so so"
Cons: "The baggages are very very late."
Cons: "I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally."
Pros: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Cons: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Cons: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Pros: "I loved the space in Business class. It was comfortable and great for sleeping."
Cons: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Pros: "The chair was comfy! It could adjust to ANY position you need."
Cons: "My crab cakes were just mush and my tv remote didn’t work."
Pros: "Lots of space and warm, soft, pillows and blankets."
Cons: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Pros: "Clean comfortable plane. Decent leg room. Attentive staff"
Cons: "Manila airport needs upgrades"
Pros: "Flights to Manila and Denpasar were fine."
Cons: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Pros: "Broken tv control and head sets x 2 wish I could have used my bose"
Pros: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Pros: "Most ofit"
Cons: "Transfers in manill"
Pros: "Add veggie food as an option for vegetarians people"
Cons: "To cold and no veggie food"
Pros: "Very nice attendant"
Cons: "Very irresponsible staff"
Pros: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Cons: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"
Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "Like the movies, but had a problem with the iPad provided"
Cons: "I did not like the smaller seats, spaces& the tv iPad . The stewardess were not quick assisting the passengers. They did not make sure the toilet supplies are replenished. The food were not good. I am a frequent flyer, the food they served were all the same."
Cons: "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"
Pros: "all the services and the staff are all friendly.none"
Cons: "I paid $300 for 2 excess baggages, one of them they left behind in San Francisco, and the other one was mistagged, had a hard time claiming it as it was tagged to someone else. Had to prove them luggage was mine by taking contents out and showing them pictures of me actually wearing or using those that were in the luggage. As for the other missing baggage, who knows. Horrible experience."
Pros: "Nice crew. Delicious food"
Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Pros: "None. Seat was so uncomfortable and the food was not good at all and the service is very poor. This airline is the poorest service I have ever flown with."
Pros: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Cons: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."
Pros: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Cons: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Pros: "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
Cons: "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Pros: "The friendly hospitality"
Cons: "The food"
Pros: "Nonstop route, and entertainment."
Pros: "Nice music while boarding. Good food."
Cons: "We boarded early yet it took 45 minutes to take off. No complaints besides that."
Pros: "Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual."
Cons: "Nothing except business class is so damn expensive. I would love to try it someday."
Airlines flying to Queensland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Queensland
Masks required on board, masks provided on flights to Queensland
Social distancing seating
Middle seats unavailable to book on flights to Queensland
Testing for antibodies, testing for symptoms for flights to Queensland
Waiving of change fees. Search flexible flights to Queensland