Daily cleaning, installation of cabin HEPA filters on flights from Texas to Busan
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Scores according to KAYAK customer reviews
Cons: "Crew was not very helpful"
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Cons: "The Entertainment screen could have been larger."
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Pros: "On time"
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "All exquisite dishes they served were excellent !"
Pros: "Comfortable and great crew"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "Space between the seats."
Cons: "Color of the seats."
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Pros: "Excellent service, excellent seats and comfort . Good food"
Cons: "Meal was served frozen."
Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Pros: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Cons: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Pros: "Very friendly crew!"
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Pros: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Cons: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."
Pros: "Nice flight, right on time."
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "Excellent flight and wonderful service!"
Pros: "everything was perfect!!"
Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pros: "Very good premium economy seats and airline service was excellent - highly recommended"
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Pros: "food was great flight attendants are courteous and reliable"
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Pros: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Pros: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
Pros: "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"
Cons: "Very slow boarding process in Itami"
Pros: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."
Cons: "Leg room in economy is just tight"
Pros: "Food was the worse"
Cons: "Improve food that will be suitable for human beings"
Cons: "The food could have been more tasty and warm."
Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."
Pros: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Cons: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Cons: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
Cons: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Pros: "Crew excellent"
Cons: "Couldn’t fault anything"
Pros: "Service was efficient and responsive ."
Cons: "Food was good"
Cons: "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."
Pros: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Pros: "Very clean and on time"
Cons: "Legroom was tight. Much less than the sfo/Tiapie leg"
Cons: "The English of the crew wasn't fantastic"
Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."
Pros: "Transit was smooth and efficient."
Pros: "Cabin and crew and ground staff are well mannered."
Cons: "Comfort I have long legs... no free beer."
Pros: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Cons: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Cons: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Pros: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Cons: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Cons: "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
Pros: "I like entertainment on the china airlines flight,"
Pros: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Cons: "the food was not that good. ive had better on the sametrip before."
Pros: "staff was nice, entertainment was good."
Cons: "food, my seat did not recline"
Cons: "The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time."
Pros: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Cons: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Pros: "The flight crew were extremely friendly and nice."
Cons: "I had a pleasant ride. So I enjoyed my trip"
Pros: "My emergency row seat"
Cons: "The food was iffy, but w/e"
Pros: "Not much. I would have liked a chance to request food to reflect my religious needs."
Cons: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Pros: "Just want to give a shout out to China Airlines for our flight from LAX to Tapei - they were so great about making a card for my daughter's 12th birthday, along with a dessert. It really made the 14 hour flight so much easier and enjoyable. The crew was so great on both flights - thanks so much! :)"
Cons: "It was much appreciated! I do wish being able to chose flights easier and having a number to contact them was available"
Pros: "My seat was upgraded the first class so I received the first class service. It was excellent service and the flight was comfortable. Thank you for the great service."
Pros: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Cons: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Pros: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Pros: "Nice , good stewardes, man , woma its ok Nice pilot"
Cons: "My baggage have a lock but When i check in in honolulu my bag they dont have allowed my lock! He said its better no lock"
Pros: "Nice staff and fast boarding"
Cons: "Terrible seating and mediocre food"
Pros: "I had to make an emergency trip back home ASAP, and China Airlines had the best schedule. It was my first time flying with them, and I was not sure what to expect. Some quick research about safety and traveler experiences - indicated it would be a reasonably safe and comfortable flight. It was - good seats, smooth takeoff and landing, diligent attendants, and meal service was decent (for example - on par with KLM, better presentation than Air India, not as good as Qatar or ANA). I would consider flying with them again."
Cons: "Lunch meal was a rice/chicken/vegetable/thick sauce micture. Decent, but I was a bit put-off by the soupy rice. Perhaps because I had the congee for the breakfast meal, and had had enough of rice porridge texture."
Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Pros: "I liked the large selection of movies and TV shows."
Cons: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Pros: "Crew changed my seat after finding out my chair was broken"
Cons: "my chair was broken and wouldn't lean back. i felt really thirsty a lot of the plane ride"
Pros: "Flight was short"
Cons: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "Friendly staff. Food was good."
Pros: "The crew was very courteous and professional."
Cons: "The reason China Airlines provided for the delayed flight was bogus. China Airlines claimed there was a weather problem. However, Eva Airlines had an exact flight from BKK to Taipei that was not delayed due to "weather problems". Another passenger said she checked China Airlines ratings and found that many have complained about China Airlines record for timeliness. Lastly, another passenger checked the weather and did not find any "weather problems"."
Cons: "Seat are too narrow & legroom as well"
Pros: "The staff. The food. The flight."
Cons: "The entertainment."
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "Everything went smoothly."
Cons: "The flight was packed and wearing masks Was not enforced."
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Cons: "Size of seat"
Cons: "2 hour delay"
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Pros: "Boarding was quick and easy"
Cons: "The plane could have been cleaner"
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Pros: "Great crew. Easily accessible."
Cons: "Several delays."
Pros: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Need some sort of gluten free snacks!"
Cons: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"
Pros: "Early arrival and ease to sit down"
Cons: "Better snacks and"
Pros: "Everything worked out great."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Pros: "Late takoff"
Cons: "Late takeoff"
Pros: "Was able to sleep"
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "Nice leg room"
Cons: "Doors closed early for my 6:28am flight. I couldn't fly until 1:18pm. Crew says that doors close 10 minutes before flight. The doors on the 1:18pm flight stayed open well after 1:18pm. The flight was then delayed until 1:50pm."
Cons: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Cons: "The A319 outfitted in this way is to freaking tight!!! There is not even close to enough leg room for an average sized American male. I'm no taller than six foot and not overweight. You must fix this issue. I will look for other carriers whenever possible."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Pros: "Flight attendants were nice trip was uneventful."
Pros: "That the armrest came up."
Cons: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Cons: "Personnel; lack of customer service"
Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Cons: "Delay No direction help for the gate Bad seats"
Cons: "They lost our baggage and communication was terrible"
Pros: "Easy to book. Reasonable price. 10/10 would book again."
Pros: "Very good"
Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Pros: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Cons: "I don't really like the complimentary pretzels."
Pros: "I sat next to my wife"
Cons: "Paying extra for seating"
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "The flight was excellent and the price was right"
Cons: "No complaints"
Pros: "Costumer service"
Cons: "Time late"
Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Cons: "The air plane was really old"
Cons: "same as the previous ones"
Pros: "On time departure, good pricing. Excellent value"
Pros: "I found the seats to be very comfortable"
Cons: "Touch screens don’t work very well."
Pros: "Amazing crew... seats very comfy... departure and arrival on time."
Cons: "The flight was delayed 2 hours and no one was a telling us what was going on"
Pros: "The plane smelled so bad, none of the crew speak English"
Cons: "Cleaning and Customer Service"
Pros: "seat upgrade"
Cons: "food quality"
Cons: "Depart on time, missed my connecting flight"
Pros: "Great customer service, and very comfortable ride"
Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."
Pros: "The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently."
Cons: "The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin."
Pros: "Yes they where excellent on everyway possible but the 1st hour of the flight was rough."
Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."
Pros: "The plane, the comfort the staff"
Cons: "The food selections weee limited for people who don’t eat seafood or pork."
Cons: "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
Pros: "Crew was very, very attentive, food was really good, entertainment system was great. Will definitely fly Air China again, especially on their 777"
Pros: "Average service!"
Cons: "2x2 seating arrangement in the business class needs to catch up with other airlines such as ANA. International connection in Beijing is very confusing- there were 2 signs that say “foreigners” for both domestic and international connections."
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Pros: "Clean, comfortable. Solid flight."
Cons: "You have to take a tram to the plane and they don’t provide a separate shuttle for business class as some airlines do."
Pros: "Nothing except low price"
Cons: "Poor food communication problem"
Pros: "We landed alive at our destination"
Cons: "This was seriously the worst experience. The flight attendants aggressively enforce bizzare policies that no other airline has and since they don't speak English, they physically touch you, reach over, and adjust things without asking. I thought it was maybe just one crazy flight attendant, but no, two on one leg of the flight and three on the other flight."
Cons: "On 11/29, the flight from Beijing to San Francisco was delayed because the incoming plane was late. All passengers were greeted at SFO with instructions for compensation. The instructions read "To claim the currency compensation, passengers must have a debit card issued in mainland China and marked with Union Pay!" If you are not a Chinese resident, you are out of luck!!! Americans be warned: Fly Air China and be treated a second class passengers!"
Pros: "The jasmine tea"
Cons: "You can’t have your phone on at all and there is a very limited and bad movie selection."
Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."
Cons: "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
Pros: "It was very cost effective. A great price for the trip."
Pros: "Complimentary Movies with headphones provided were a plus. This was my transfer flight with AirChina they were not too happy about me being a vegetarian. Meals were provided. If you are not vegetarian or find out how to put your name on a special request sheet it should go smooth."
Cons: "Seats were very narrow and seat by window wouldn't recline like other window seats for both flights. (No I was not by the exit.) I am a vegetarian. And asked for no meat during meals provided. They didn't have my name in a special request list. The crew member did know how I would be asked to be put on the list and was rude when I told her I was a vegetarian even when I informed multiple crew members during my boarding since I had an issue the previous flight. The crew members in that flight were very rude even when I told them during boarding and a crew member came across with the special request sheet. Still no one could tell me how to put my name down as a special request to avoid any further confusion"
Pros: "Flight attendants are quite nice."
Cons: "1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal."
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Pros: "The flight and service itself was good and the flight attendents were very kind and orderly for having to care for so many people"
Cons: "The touch screen didnt work on my chair and when i reached my final destination the airline said they have lost my luggage and are trying to find it. That was three days ago"
Pros: "The flight and service itself was good and quick for a short timed flight"
Cons: "Just my luggage being lost at my final destination is a big let down since all my vacation was in that suitcase"
Pros: "The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great!"
Cons: "Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment."
Cons: "horrible airline."
Pros: "GOOD ATTITUDE"
Cons: "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
Cons: "Lousy food. It was not as ordered.....Indian pure veg meal."
Pros: "Seats were large and crew was nice"
Cons: "The seat is not comfortable."
Pros: "787-9 cool windows"
Cons: "The food for premium was gross and nothing different than economy. The staff was horrible and were non existent the whole flight. Seats in premium felt the same as economy."
Pros: "Cheap, everything worked out."
Pros: "The fact that this flight isn't operated by Air China."
Cons: "Nothing so far."
Cons: "1. Flight got delayed, so I missed my connection and I had to stay at the airport overnight. They did it provide a hotel to stay saying the delay was weather related and not their fault 2. Communication skills are extremely poor in Beijing airport 3. All flights were delayed from Air China."
Pros: "Overall, pretty great flights with this airline. We were delayed but ended up boarding earlier than expected which was nice. Our flight had plenty of food and beverage opportunities which was nice although don't expect anything out of this world, it's airplane food after all."
Cons: "Flight was delayed and no one knew how to communicate that to us. A sign would have been appreciated at least, considering we were out of the country we did not even get the email notification until the next day."
Pros: "staff, food, attention, cleanliness"
Cons: "crowding, no space to put incidentals during the flight, movie choices. Flying over, we went economy plus. Much more comfortable. Later found out that seats were not what we thought so took economy seats. Big difference in terms of space. (Don't think I got my money refunded either, for their booking mistake.)"
Airlines flying from Texas to Busan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Busan
Masks required on board, masks provided on flights from Texas to Busan
Social distancing seating
Middle seats unavailable to book on flights from Texas to Busan
Testing for antibodies, testing for symptoms for flights from Texas to Busan
Waiving of change fees. Search flexible flights from Texas to Busan