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Pros: The services that the representative up to the flight crew provided to the passengers are excellent.
Cons: Smooth flight

Pros: Crew super nice, appreciated all the free food that was provided during flight and hot towel.
Cons: Comfort of seats

Pros: The crew was lovely as were the littlebthibgs like slippers.
Cons: The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi

Pros: Good selection of entertainment
Cons: The food

Pros: Everything. Seat...crew...food...all of it.
Cons: Can't think of anything. All was great.

Cons: Loved it

Cons: Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either.

Pros: The employees were soooo nice and friendly
Cons: Wheelchair service

Pros: The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

Pros: Great service!
Cons: Dated aircraft A330-300 and seats.

Cons: Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it.

Cons: flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul.

Pros: I was not able to make the flight because the Delta flight from Richmond to New York got cancelled.
Cons: 1st leg of Flight got cancelled.

Pros: Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies

Cons: Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice.

Pros: On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again.
Cons: 2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours.

Pros: Great Service, friendly staff, clean planes.
Cons: Larger seats

Cons: It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!

Pros: Good is in Vietnam finish

Pros: Clean, new plane, with great entertainment systems and choices.
Cons: How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?

Pros: Crew attended to my needs seriously and in a timely fashion.

Pros: Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation.
Cons: Flight was cancelled and rescheduled through Taipei with another airline 12 hours later.

Pros: Great smooth flight!

Cons: I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again.

Pros: The service & cleanliness.
Cons: The seats.

Pros: Very reliable, quick boarding

Pros: Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast.
Cons: Nothing

Pros: Great service
Cons: Wish I could have sat further in the front

Pros: Great seat and fairly decent food.

Pros: acomodations was awesome!!!
Cons: temperature was not consitent

Pros: The flight attendant uniforms
Cons: The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area.

Cons: Very tight seating

Pros: I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead.

Pros: Nothing at all
Cons: Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again.

Pros: Friendly af

Pros: Cordial; patient; understanding; calm; respectful; and helpful

Pros: Once we got underway, the trip was average.
Cons: We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt.

Cons: Seat was so narrow, my elbows were stuck to my torso the whole way

Pros: I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!
Cons: Nothing! Great flight.

Pros: Pleasant and helpful
Cons: The food

Pros: The food was good
Cons: I was shocked there wasn't any wifi on board

Pros: Staff very helpful in every way.

Pros: Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of.
Cons: More movies to choose from

Pros: Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable.
Cons: Food was not very tasty

Pros: I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras.

Pros: I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)

Pros: Delta crew was awesome
Cons: Running to flight

Pros: I like the food,the crew are nice and very helpful

Pros: Lots of entertainment options and nice crew.
Cons: Food made my partner nauseous.

Pros: Food was great! Staff was courteous. Flight was on time:)

Pros: Amazing crew, very nice and helpful.

Pros: The staff was amazing

Pros: The help desk employees who helped me rebook my flight.
Cons: After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!

Pros: Friendly service and not a super crowded plane.
Cons: In-seat entertainment was not working for me, and boarding process could be drastically improved.

Cons: The person next to me had a distinct body odor.

Pros: Always love the SIA business product on long haul.
Cons: This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product.

Cons: Great Airline. Great staff and service. Good food and drink.

Pros: Everything, perfect flight

Pros: The crew was amazing. The seat were uncomfortable

Cons: Food could have been better.

Pros: The crews on board were amazing!
Cons: The service from the ground staffs are not as good a the crews onboard.

Cons: without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds.

Pros: Boarding. Timely departure
Cons: Entertainment selection.

Pros: Service was excellent, always with a smile.

Pros: excellent - comfy plane, great service, excellent stuff.

Pros: The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent.
Cons: My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time.

Pros: Everything else
Cons: Food was less than marginal

Pros: The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable.

Pros: Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water.
Cons: There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies.

Pros: The crew was very nice and professional and the amenities were top notch.
Cons: There wasn't enough leg room. My knees touched the chair in front of me the whole time.

Pros: The trip was horrible we have to sit separately three places.

Pros: Very organized
Cons: Seats could be a bit more comfortable in premium economy

Pros: What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars.

Pros: I was inpressed

Pros: The flight attendants were amazing.

Pros: Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next.
Cons: The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey.

Cons: Headphones didn’t work entirely for listening to movies. Had to manually hold it in.

Pros: There was nothing to complain about..a very friendly staff, departure on time !
Cons: No newspapers and magazines on board !

Pros: The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly.

Pros: The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low.
Cons: Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight.

Pros: The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert

Pros: Service from Singapore airlines

Pros: Comfort Great book the cook meal choices Restful Attentive service
Cons: What’s there not to like about SQ

Pros: Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff.
Cons: What I did not like: Boarding was slower than expected. Large plane = longer boarding time.

Pros: Crew was great. Food not bad for airline food . It was clean.

Pros: The service, seats, food, drinks and bed!

Cons: I reserved a window seat on this site but was given a middle row instead when I checked in.

Pros: they even addressed me by name

Pros: Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines.

Pros: FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK
Cons: SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE

Pros: The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off.
Cons: It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well

Pros: My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!

Pros: From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you
Cons: There is nothing I did not like.

Pros: Singapore air has amongst the best service out of all airlines.

Pros: Fast boarding and crew
Cons: Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline

Pros: The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked.
Cons: It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered.

Pros: On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken.
Cons: The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best.

Pros: Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA.
Cons: I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me.

Pros: Everything was amazing. Best flight I've ever been on!

Pros: Outstanding crew! Super attentive in my section.. I had seat 43E.
Cons: Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs

Cons: . I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation.

Cons: First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings.

Pros: Passengers and crew were all nice and accommodating. Food was great!
Cons: Temperature was very cold 21C but perhaps that is to inhibit spread of germs.

Cons: Please balance your serving with what you pair with the rice, there’s a lot of rice little vayand

Cons: Many changes and mistakes

Pros: having the access to a direct flight to the Philippines.
Cons: enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year.

Cons: Food quality

Cons: Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements.

Cons: Hoping to have a flight on time and not delayed.

Cons: 4 hours late departure from jfk.

Pros: Entertainment options were excellent. Lots of choice. Staff were friendly.
Cons: Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila.

Pros: crew was great/ airline was clean
Cons: the flight from manila to jfk. the security check was 3x. i justthought it was crazy

Cons: I do hope the cabin crews would smile more to let the passengers know they are happy to serve.

Pros: The food was good
Cons: It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated.

Pros: The crew was really good and professional.
Cons: Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals.

Pros: Great seats (Premium Economy) and very friendly crew.
Cons: A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times.

Pros: great flight great service

Cons: Food was alright but could have been better.

Pros: Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines.
Cons: Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful.

Pros: Food
Cons: Missed the connection and had to pay to rebook

Pros: Quick

Cons: Delayed

Pros: Great service and so much leg room
Cons: Nothing

Pros: Movies

Cons: The people at the boarding counter weren’t helpful and not willing to help with my questions.

Cons: Delay boarding at jfk

Pros: food when it finally arrived
Cons: waiting in plane 4 hours with no updates on status

Cons: The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane.

Pros: Plane was clean
Cons: Not a lot of leg room. Didn't realize there was in flight entertainment until after the flight was over.

Pros: I like the direct flight to Vancouver
Cons: I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward.

Pros: Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)

Pros: organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room

Pros: They have the friendliest flight crew I've ever seen.
Cons: There was too much leg room. I'm not used to that.

Pros: Excellent customer service from the crew and airport staff. Very nice people.
Cons: This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier.

Pros: crew is very caring and attentive, food was delicious,
Cons: the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!

Pros: What? Free check-in for one bag? Free full meal?? Thank you!!!

Pros: Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient.
Cons: Long check in lines even though we checked in online. Flight delay.

Pros: Wheelchair assistance was very good
Cons: Entertainment equipment on board is outdated

Pros: The crew was really nice.
Cons: It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow.

Cons: Was a good experience

Pros: I
Cons: First of all, both on my departure and return flight, despite having boarded 30 minutes ahead of schedule, we remained on the floor for an additional hour (both for taking and after landing). Next, the flight attendants did a poor job of ensuring that everyone did not get up when we landed and the seatbelt sign was on, and this led to herds of people running through the aisles and rushing to get off past those that were patiently waiting. The leg room is very limited, unless it is an empty flight. The red wine was perhaps the worst I have ever had. AND the wifi that was available for purchase was 40 USD for only 150 mb of data which is absolutely ridiculous.

Cons: Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days

Pros: Good flight with excellent Serb=vice form the crew
Cons: Inflight entertainment US for one whole sections of the aircraft. The aircraft looked tired the table fittingwas broken ,

Pros: We got 2 food vouchers one at night, the other early in the morning. However the food establishment was so pricy a chocolate bar was $7 USD.
Cons: 13 hour delay, would not let us go home, would not cancel the flight, instead pushed the boarding time back one hour every hour starting at 4am. Flight was supposed to leave JFK by 11:55pm, we left at 1pm the following day. It wasn't solely due to the weather (we expected a slight delay), but in the morning, plenty of other flights were running regularly, while there were no updates. No one that cared, all the staff just told us it wasn't their fault. (Which is true to an extent), but all so mentioned that they were tired too, and they're exhausted too, which made many people angrier. They deflected a lot of statements.

Cons: Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)

Pros: Very friendly and helpful cabin staff. Still the most covenient flight to and from the Philippines.
Cons: The line at JFK. There we not enough seats for passengers. Sink was clogged in one restroom and remained so even after the "technical" layover at YVR.

Cons: There was confusion and poor organization at the check in counter. The check in started late and there was a 500 ft line up to check in at Philippine Airlines. We waited 2 hours in the plane for 4 people who were late for the flight, then the cargo handlers didn't show up. We left at 5am instead of 3am. The flight attendants didn't seem to know why we weren't leaving. Two short announcements were made in 2 hours that didn't explain properly why we sat there so long. The food was wretched. The flight attendants were pleasant but the captain and the purser's announcements were hard to understand with poor English.

Pros: Vegetarian meal - way better than delta
Cons: None

Pros: A very accomodating crew. Truly filipino.
Cons: No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space.

Pros: Crew was friendly and professional, though I wish they were given more information on boarding time due to the late arrival of the plane. The flight was half empty, so there was plenty of room to stretch out.
Cons: The food was abysmal. I chose the beef option — a small lump of "beef" that was overcooked and under sauced, accompanied by a sad pied of steamed broccoli and a disproportionately large portion of white rice. The quinoa salad was passable, but the "peach cobbler" dessert course was a flavorless mass of gelatinous goo.