Daily cleaning, installation of cabin HEPA filters on flights from Texas to Cologne
|February||Best time to beat the crowds with an average 6% drop in price.|
|January||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$832||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Everything was excellent on this flight."
Cons: "Maybe the food menu? But it wasn't bad."
Cons: "My luggage is lost"
Cons: "The seats are small with very little leg room"
Pros: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pros: "Crew was amazing. Good movie selection. Pretty comfortable."
Cons: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "Good food and beverage options. Many movie and television selections."
Cons: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Pros: "Steward Very pleasant, helpful and accomodating."
Cons: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Pros: "We did not get on any flight to NY!!!!"
Pros: "Food and entertainment"
Cons: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."
Pros: "Excellent crew and service"
Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Cons: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Pros: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Cons: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Cons: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Pros: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Cons: "Seats from JFK to Zurich were a little bit squeezed."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Cons: "30 mins late both ways"
Cons: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Pros: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Pros: "Fastest and most thorough service I've ever received!"
Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "Got bumped to business class."
Cons: "What's not to like about that?"
Pros: "Nothing really"
Cons: "Seats, food , entertainment."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "flight was on time"
Cons: "insufficient AC during boarding endlessly screaming baby"
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Cons: "No Wi-Fi on board."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Food, staff, service"
Cons: "No leg room"
Pros: "Excellent customer service, and on time flight"
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Cons: "My flight was pleasant"
Pros: "Staff was friendly and accommodations were nice"
Cons: "Delayed flight and lost my luggage..."
Pros: "The crew was lovely."
Cons: "The seats were very cramped."
Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "The people who work for this company are great."
Cons: "The food was terrible."
Pros: "The crew was courteous and trying their best."
Cons: "The boarding process was quite bad. Apparently their computer system was not working. Waiting, delays. Also, although it was absolutely not necessary they took our carry-on-s with the check-in luggage. Disappointed. First time with Swiss and I though Swiss in general are more organized. But no."
Pros: "The crew was very attentive, and the food was outstanding."
Cons: "The wine list was a bit limited."
Pros: "Cabin cree was helpful"
Cons: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Cons: "They dont give water when u ask for it, everything else was good"
Cons: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Cons: "My seat."
Pros: "The friendly people and the ease of flying alone so far away."
Pros: "Love the food, service and movies."
Pros: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Cons: "Everything. Customer service is horrible"
Cons: "space little cramped but maybe same with other airlines in economy."
Pros: "Everything went perfect."
Pros: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Cons: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Pros: "Food quality and robust Entertainment options"
Cons: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Cons: "Alaways delays"
Pros: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Cons: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Pros: "crew was wonderful."
Cons: "leg room slightly tight for 12 hour flight."
Pros: "The flight crew was great. The ride was smooth"
Cons: "The food was ok....Not an option for vegetarian"
Pros: "The crew was good and courteous. The food was pretty good.great entertainment options."
Cons: "Could not access the wifi."
Pros: "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Cons: "all of it"
Pros: "Food was good , enertainment and comfort was fine"
Cons: "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
Cons: "The country"
Cons: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Pros: "The cabin crew were awesome."
Cons: "My trip from Houston to Istanbul was awesome and smooth."
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Cons: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Pros: "They went above and beyond to ensure comfort"
Pros: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Pros: "Everything was good"
Pros: "The seats were comfortable, food was ok . Staff were friendly"
Cons: "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
Pros: "The overall experience was good"
Cons: "The food is not so good."
Pros: "That I heard great things about Turkish Airlines"
Cons: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."
Pros: "In-flight service (food and entertainment) and crew are excellent."
Cons: "I think boarding process in Houston was a hectic and slightly disorganized."
Pros: "Crew was amazing, food was incredible, service awesome, awesome airline"
Cons: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
Pros: "The crew was very nice. The entertainment quite rich."
Cons: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Pros: "The seats not very comfortable. The staf not friendly at all."
Cons: "Too long"
Pros: "Good chow, decent beer, and stewardesses that can walk straight down the aisle!"
Pros: "Good food and excellent service from the crew."
Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"
Cons: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Pros: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Cons: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Pros: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"
Pros: "The staff"
Cons: "Food quality degraded compared to early years. I have been seeing the very same food for couple of yours- tasteless bland food did not have the bridge, we had to use buses at Istanbul airport"
Pros: "Got home."
Cons: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Pros: "Good tasting food"
Cons: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"
Cons: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."
Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Pros: "Great crew support & well above the typical airline food."
Cons: "USB charging ports would been nice"
Pros: "Nothing at all."
Cons: "A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs"
Pros: "It was a fairly short flight. Seats were comfortable and the entertainment system worked"
Cons: "Flying out of long beach or santa Ana because lax is a zoo"
Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Cons: "Attendee is very rude."
Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Pros: "Most of the flight there was strong odor of suer smell"
Cons: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Pros: "Around $700 air fair for round trip flight to Asia is a good deal."
Cons: "The flights between Vancouver and Dallas are small and tight, very uncomfortable. Normal carry on csn not fit into overhead bins."
Pros: "The flights went smoothly overall. The crew was friendly."
Cons: "The movie selection on the tv was limited."
Pros: "It was a good plane ride. Comfortable, on time, and generally pleasant. Check-in was also smooth."
Cons: "The line up for security was gruelling. Why so many flights departing at the same time? And how do I rate food when there wasn't any? Not even a snack on a 5 hour ride."
Cons: "This flight was operated by United Airlines, a code-shared flight."
Pros: "The ease of boarding the plane and the crew wa attentive and pleasant."
Cons: "Food was not great, but was edible. Leg room was not as good on the long flight as the shorter connector."
Cons: "Everything was great"
Pros: "I didn't really care for to much, I was just thankful I made it safely!"
Cons: "By far the WORST experience I have ever had flying international as well as the most costly due to flight changes and delays with your airline.I WILL NEVER fly air Canada again!!!!!!"
Pros: "No water in washroom No coffee , Coffee machine do not work Food is for purchase and the whole menu is not available except one item only crew are not friendly No head phones for entertainment I will NOT fly with Air Canada again unless I am forecd to do so"
Cons: "Crew did not seem to want to do anything extra. Movies seem to be out of date. Unpopular TV shows. A little cramped seating. I paid for a premium seat, no real difference I could tell."
Pros: "Plane was quite comfortable for a smaller model."
Cons: "Entertainment system was difficult to use as touch screen only worked accurately 1 out of every 4 times. Only food offered was a tiny bag of pretzels."
Pros: "Flight was delayed leaving Dallas due to crew members arrived late."
Pros: "The flight attendants were very pleasant and helpful. My entertainment app was not letting me play a movies so they gave me a tablet for free. I thought that was very nice customer service."
Cons: "Nor enough moxie choices and mostly old ones. The exact same ones were playing on my return flight. The food options were not great. Not enough of a selection. Also my daughter and I were assigned seats apart and I felt not enough was done to help us sit together. We had to handle it ourselves once on the plane."
Pros: "Short and easy checkin"
Cons: "Delayed flight"
Pros: "Everything else."
Cons: "Connecting flight was cancelled (still in toronto now) and confusion over the boarding pass made me think it was another 24 hours til we flew out."
Pros: "There was no outstanding feature to mention."
Cons: "The delay, but not a big deal."
Cons: "Seats are always too close to the ones in front , crushing knees."
Cons: "Customs detained my girlfriend and I for an hour causing us to supposedly miss our flight. We spoke to a Air Canada Rep and they told us our flight had left and they couldn't hold it for us. That is fine but they said they would not provide us with a hotel for missing this. Ok that is there policy but we ran to the terminal E95, for our Flight to Portland which had actually had not left and they were actually holding it for another person. So Air Canada lied about our flight leaving and that there was not another one till the next day. Overall I will never go to this airport nor will I use Air Canada ever again."
Pros: "Good service hassle free"
Pros: "Pathetic service"
Pros: "The gate personnel at LGA did the best they could under the circumstances."
Cons: "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."
Pros: "I like the prompt service by Air Csnada ticketing at DFW . I got immediate attention and wheelchair staff was very gentle and friendly. Very smooth process passed TSA."
Cons: "When arriving YYZ, don't mind to be the last passenger to get off, but I was waiting inside the plane for wheelchair about 30 mins after everyone has gone. Perhaps the staff should be managed better the timing. Lucky yyz is my destination, otherwise i would have missed the connecting flight. Waiting for 30 mins is too long. Also the staff stopped for another 10 m in ns to take care of something else. I thought one staff should only take care of one passenger at a time. It showed unprofessional gesture. Btw I didn't get ckeck in email for my return flight to YYZ."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Everything came on time. Staff was professional during a difficult situation"
Cons: "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
Cons: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Pros: "The check in was fast and easy, even was able to get a better seat. The cabin and seat were comfortable, the crew very nice. There wasn't any food which is never offered on thse shortish flights. Flight was on time and smooth."
Cons: "Nothing to do with the flight. Just the passport control took a long time in Toronto, which is not the airlines problem."
Pros: "Boarding was smooth but then the flight was not full"
Cons: "The crew looked bored and surly. They missed giving me my pre ordered meal. When they finally found it it was given without the water bottle. I had to ask for tea twice only to be told that all hot beverages had been poured out."
Pros: "Flight crew was courteous and professional"
Cons: "Got to the airport in plenty of time to check in only to be told there was no seat for me because the flight was overbooked. The ground crew in Bermuda were not very professional. The agent couldn't explain what was happening and said I had to wait for the supervisor to explain. The supervisor was rude and pretty much ignored my daughter and me and then finally called our names to be checked in. Still no apology or explanation. I got the feeling I was a bother to them. That was pretty much the icing on the cake! On our way to Bermuda they asked if we would check our carry on bags as the flight was full. We obliged and did not get ours bags for two days after we arrived in Bermuda. Still no explanation nor apology. No one we talked to could even tell us where our bags were. It was a very disappointing experience for my family. I really expected much better customer service from Air Canada"
Pros: "At least we had movies and a book."
Cons: "The checkin staff were not at there designated area on time and the flight was delayed for over an hour causing us to not be able to board our connecting flight from Toronto to Milan."
Pros: "Landing safely."
Cons: "NO frequent flyer miles after agents said there could be. Hours wasted trying to get miles."
Cons: "They over sold the flight and we couldn't board the plane."
Pros: "Loved the great GPS display."
Pros: "Everything was good, just a small plane... 2 seats on each side of the row and being tall, there just isn't room for my legs!"
Cons: "I booked this particular flight because it was the shortest route available. But the Air Canada flight from Dallas was delayed for an hour and then we experienced computer problems causing further delays. I therefore missed my connection in Toroto and was told by the ground staff I could only get out 2 days later. I was also told there were no hotels available. There were long lines of angry people complaining, and they were from different flights, One couple complained they missed 2 days of their honeymoon. The plane did have seats in business class which they refused to hand out. Eventually they found me a hotel and redirected me through Frankfort the next day. It turned out to be a 27 hour trip. Huge disappointment."
Pros: "Nice aircraft. Good direct flight without the hassle of a layover"
Cons: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
Pros: "The ground staff were vl.ery helpfull"
Pros: "Movie options were decent. Good was good."
Cons: "More (new release) movie options would be better."
Pros: "Service, flight, food"
Cons: "Lost my luggage, two days before it was returned."
Pros: "I liked the cabin crew. They worked really hard with what little they have to work with."
Cons: "Old planes, aisles way too narrow and too long, made drink service take forever!! Dicey for a diabetic, even when I brought my own water on. Food was yuck. Plane smelled, but the bathrooms were stinky! Can't you put up a sign asking men to sit down?! Urine on the floor, as always. Window blinds were sticky. Will never fly Air Canada again if I have any other option!"
Pros: "The crew members in both the flights were amazing. they seemed like they enjoyed their job. Its not very common at Air Canada."
Cons: "The flight from Chicago to Toronto was delayed by half hour. But the boarding gate agents did not even mention the delay."
Pros: "I wish it was better advertised that there was no dinner service on a three hour flight!"
Cons: "If I am booked on an international flight where I am allowed to check in 2 bags, why would this first leg charge me $70 extra for a piece of baggage??? Does not make any sense!"
Cons: "Even though this flight was operated by CA and booked through Ethiopian, they would not honor my two checked bags. However, the guy behind me - also going to Ethiopia - they allowed two checked bags, no charge. I always feel like they aren't willing to budge or look up the rules or even just be nice about baggage. I'd rather not give any more $$ for baggage that i'm actually allowed."
Cons: "I purchased a “first class”seat when the door close I switch from my seat to the front seat to put more distance with others passengers since I’m a transplant paciente. The rude flight attendant told me in a very bad tone to go back to my seat that I couldn’t seat in there . Only to see later that she put her coat in there. I got up later to go to the bathroom , also I have overreacted bladder and she told me in same rude talk go back to my seat that if I couldn’t see that the do not get up signs were on. I felt literally she yelled at me . Never asked me if I needed help , or just wait a little . I literally pee in my pants"
Cons: "When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too."
Cons: "Boarding staff forced groups 3 and 4 to check their carry on even though there was still plenty of overhead space."
Cons: "If the flight had left on time"
Pros: "Orribile experience nasty people never flight again with UNITED"
Pros: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Cons: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Pros: "Meals were decent."
Pros: "Empty flight- every passenger could have had their own row! Excellent piloting through a rough approach on a short landing."
Cons: "The weather upon arrival- uncontrollable. So, nothing else about this flight could have been better."
Cons: "Pilot was late"
Pros: "787 is a great plane"
Cons: "Plane had mechanical problems for an hour"
Pros: "The movie selection was great. I did start to feel quite ill as we were taxiing to the gate and the attendant was kind enough to open the restroom door"
Cons: "This flight was operated by United ugh!, we didn’t get the extra leg room seats we requested. The flight attendants were not very helpful"
Pros: "Boarding went smoothly and there was overhead space for my big backpack. Attendants were nice."
Cons: "We received drinks twice but never got snacks. A bit of food during a long early morning flight like this would have been very welcome."
Pros: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
Cons: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Cons: "More comfortable seat. The seat on this airplane offers little back support."
Cons: "No snack"
Pros: "Offered WiFi. Friendly crew"
Cons: "Boarding took forever. Flight was late which caused me to miss my connecting flight."
Pros: "liked that the plane was small; relatively comfortable and a direct flight."
Pros: "Love it"
Pros: "Nice plane and the boarding was super quick, I don't mind The new skinnier seats."
Cons: "Rude staff, couldn't be bothered with interacting with people."
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Pros: "The dinner pasta was surprisingly delicious."
Cons: "Breakfast consisted of breakfast roll with butter and strawberry jam; plus a strawberry yoghurt. Pretty dissapointing if you are allergic to strawberries."
Pros: "Business clas worth the money for this long trip"
Cons: "all was okay"
Pros: "There was nothing to like...received several emails about airtraffic control problems and rescheduled flights."
Cons: "No accommodation! Nothing! It was a connecting flight and no consideration was given to that effect...just rescheduled for Friday. Some people received taxi and hotel vouchers while I received a, " all the flights are full there's nothing we can do.""
Pros: "every seat come with tV"
Cons: "Disappointed that few come with closed caption. Lousy choice of menu"
Cons: "The plane was almost unbearably hot prior to departure. We had to wait in the plane for ~25min due to an issue with the plane, and everyone was fanning themselves down. I actually was worried about the health of some of the older passengers on the plane. Bad experience overall."
Pros: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Pros: "Surprising amount of legroom, comfortable, the plane wasn't packed with people"
Cons: "Small plane"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Cons: "Food service"
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Cons: "Wifi did not work. Overhead light was flickering and I couldn't read"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "I liked the cleanliness. The use of wifi was great."
Cons: "Didn't like that there was no tv access"
Pros: "Staff was good and friendly, flight itself was good even the landing was smooth"
Cons: "Sharing my economy plus seat with the guy next to me. Need wall dividers between the seats. Hate being squashed"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Cons: "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Arrived 1 hr early"
Cons: "It was so great you idiots didn't realize that we cancelled this flight for a refund"
Pros: "All fly is in good plan"
Pros: "Quick flight got in earlier than scheduled, but smooth flight"
Pros: "Safe trip as we H went through bad weather"
Cons: "Delay of flight"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "There was a good selection of entertainment."
Cons: "The waiting area at the departing area was not comfortable. The airline provided vegetarian food but I had requested vegan food beforehand so I was only able to eat some of the food provided (fruit). The aisles were not wide enough to comfortably walk to the restroom without bumping people in their seats so I had to walk sideways at points of the aisle to avoid bumping others in their seats."
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."
Pros: "Short flight. Food/entertainment N/A"
Airlines flying from Texas to Cologne have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Cologne
Masks required on board, masks provided on flights from Texas to Cologne
Social distancing seating
Middle seats unavailable to book on flights from Texas to Cologne
Testing for antibodies, testing for symptoms for flights from Texas to Cologne
Waiving of change fees. Search flexible flights from Texas to Cologne