Daily cleaning, installation of cabin HEPA filters on flights from Texas to Ghana
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Scores according to KAYAK customer reviews
Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Cons: "Everything and being on time and not loosing all my luggage"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "I love your hostesses"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Cons: "Check-in for ticket took 2 hours!"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Customer service and food."
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Great services"
Cons: "Boarding slow"
Pros: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Cons: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Cons: "My personal stuff been stolen in airports"
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Had a great experience with this flight"
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Cons: "Attention to special needs"
Pros: "Seat space. Stevice. Terminal."
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "Flight was very good"
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Cons: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"
Cons: "No legrooms"
Cons: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Pros: "Plenty of entertainment variety."
Cons: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
Pros: "Service was exceptional. Good was good and departures were timely."
Pros: "Not much I liked at all for the rave I’ve been hearing."
Cons: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Pros: "Great service! Very safe flight!"
Cons: "Warmer food, maybe... but safety was great."
Pros: "The food"
Cons: "My seat wasn't working properly and wasn't comfortable."
Pros: "Cabin cree was helpful"
Cons: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Pros: "Turkish continues to go above-and-beyond to provide all of its passengers with a quality experience. Meals were actually good (I opt for the Vegetarian offering) and Economy seats are perfectly fine."
Cons: "Both ground staff and inflight crews border on rude, but I choose to believe it's a cultural thing and not a corporate or personal failing. Really, it's a coldness more than anything. No warmth or empathy. Planes are showing their age, particularly in the seat monitors. Screens have dead zones with inoperative icons. Also, quite a few seats were literally falling apart. But, when you fly to more countries than any other airline, some wear-and-tear is to be expected."
Pros: "Probably best economy class service and amenities and timings."
Cons: "They dont give water when u ask for it, everything else was good"
Pros: "On time"
Cons: "Seats are not very comfortable. Narrow and hard."
Pros: "Food, service, movie selection, wine selection, seats in business class."
Cons: "Unimpressive selection of scotch when compared to competitors."
Pros: "Service, professionalism"
Cons: "Food is good but very bland."
Pros: "The friendly people and the ease of flying alone so far away."
Cons: "Narrow space between seats"
Pros: "Food and entertainment was great"
Cons: "My baggage was lost and I have yet to receive it."
Cons: "space little cramped but maybe same with other airlines in economy."
Pros: "Everything went perfect."
Pros: "Service over all"
Pros: "their services in the plain and they are very discipline as well"
Cons: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Cons: "Alaways delays"
Pros: "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Cons: "all of it"
Pros: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Cons: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
Cons: "The country"
Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Cons: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Pros: "Ground & air crew was very nice on all steps."
Pros: "They went above and beyond to ensure comfort"
Pros: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Pros: "Everything was good"
Pros: "That I heard great things about Turkish Airlines"
Cons: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."
Pros: "The food on board was better than average."
Cons: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
Pros: "The crew was very nice. The entertainment quite rich."
Cons: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Pros: "All service, atention, food,"
Pros: "The seats not very comfortable. The staf not friendly at all."
Cons: "Too long"
Pros: "Good chow, decent beer, and stewardesses that can walk straight down the aisle!"
Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"
Pros: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Cons: "Nothing that I didn't really like, the price was good and the service excellent."
Pros: "The service was excellent. We actually got upgraded because my wife had status on United which was AWESOME."
Cons: "The interior of the planes seem a little outdated. The seats were cloth and had a slightly strange smell to them."
Pros: "Great price, service, food"
Cons: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Cons: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."
Pros: "Food was ok."
Cons: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."
Cons: "I felt like there was no room at all. Everyone was crammed in and there was no space to move."
Pros: "Overall everything was good, I liked the entertainment and food the best."
Cons: "I had no issues."
Pros: "Great food and crew"
Pros: "As usual the Crew and the onboard flight experience were first rate. the food and service are top class. Friendly and the food the best in the industry I think, thank you once again for the great flight."
Cons: "The boarding experience was ciaos and terribly unorganized. I find it hard to believe that you have international flights to the US and you have to bus to the aircraft! The gate experience was horrid, there were no representatives to tell people what to do, then there were no signage and the general layout was garbage. No way to know business class entry from the economy. Many very disillusioned people and you probably lost customers because this was their first time THY experience. I have been a loyal customer for THY for a long time, love you airline and am a big fan, but was personally embarrassed for you. The flight made up for it but you need to fix this,"
Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "Crew great....moved passengers around near us for Covid related separation."
Cons: "Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs"
Cons: "Significant delay of departure."
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Handing by any cap was great to get us on the plane on time."
Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Cons: "The flight was delayed over two hours"
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Pros: "Checking bags at the gate and picking them up at the gate on arrival"
Pros: "Smooth flight; informative crew"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Cons: "It was late arriving to greensboro"
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Cons: "Flight got cancelled"
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "When we were landing!!!!"
Cons: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "Crew great."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "Check in process running smoothly and better announcement of gate change"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Pretty decent"
Cons: "Not much"
Pros: "I like the service of AF"
Cons: "Delay over an hour"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Pros: "Economy is always Economy and I got what I paid for therefore I am satisfied with that fact. In addition we were on time."
Cons: "All was well with the Airline and British Airways met all the safety protocol, I expected. The booking with Kayak was made online. I had questions after the booking, I called. The representatives were very helpful,. professional and courteous. Thank you."
Pros: "The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything"
Cons: "Making sure everything works properly"
Pros: "All services were superb. From boarding, food, to bye bye from Crew very unique. Good team"
Cons: "Every was excellent"
Pros: "good food"
Cons: "the entertainment system is outdated"
Pros: "Crew were excellent, seats were relatively comfortable and in flight entertainment was great."
Cons: "The plane was old and dirty. It really needed a good clean as there was food debris on my seat belt buckle and sticky finger prints all over my screen. Additionally, the connection time at LHR was too short. While we made the flight (having to run) but our bags did not, which was an annoyance."
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Pros: "Friendly staff, good food, comfy seats, clean plane"
Cons: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."
Pros: "Over all good means.........., All well nothing to my dislike"
Cons: "Nothing to dislike"
Pros: "To be honest, I liked that some of the flight attendants were friendly. Honestly, all but Nicola were nice and friendly. Nicola was the only rude one. So rude that I took note of her name for such a review like this :). I also liked that we got to our destination safely."
Cons: "Flight was delayed almost 3 hours total. The first 45 minutes we were in the airport and they said they were delayed because of an engineering issue which was fine. They then stated that they resolved it and had us board the plane.... ten minutes later the pilot states that the same engineering issue is still being worked on and it'll be about another ten minutes. Well... TWO HOURS after being trapped on the plane and told repeatedly "it'll be another 10-15 minutes" ,we finally took off. The food was subpar, most of the airline staff was polite save for one gentleman at the gate who made a sarcastic comment to me about them trying to board quickly when I couldn't find my passport (after making us wait 45 minutes... then another 2 hours... yeah board quickly for what?). And the flight attendant Nicola was incredibly rude and appeared to condescend to some passengers in various ways. That 3 hour delay ended up costing me my connecting flight and I was booked on an overcrowded flight leaving 4 hours later and that was also delayed almost another hour (surprise!). My first day of vacation, I basically lost my whole first day as I arrived 8 hours after I was meant to because of delays by B.A."
Pros: "The staff was kind"
Cons: "Too many people"
Cons: "I did not like a lot of things, overall impression was very disappointing compared to a few years ago. I will NOT recommend BA to anyone."
Pros: "We liked the Economy Plus amenities lovely service from all staff"
Cons: "Heath row. Was very disorganized"
Pros: "The crew were very nice. Liked the food."
Cons: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."
Pros: "Will use the service again"
Cons: "Yes love the journey"
Pros: "The only positive is that you don't have to worry about missing your flight due to the fact LHR isn't in the Schengen zone so there's no hangup at passport control during your connection."
Cons: "From check-in to flight attendants snotty attitude and a bunch of control freaks. Service and amenities inferior to other airlines."
Pros: "Courteous and friendly staff"
Cons: "Outdated ife and unpleasant buzzing noise from the headphones"
Pros: "Food, ."
Cons: "The flight was delayed 4hrs after a 5hr layover. Passengers where shifted from a warm departure area to a very cold area to wait for transportation to the plane. Overall confusion of the staff. The pane, a 747 seemed to be an earlier model plane that needed to be updated."
Cons: "Missed the connection"
Pros: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Cons: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pros: "The crew was amazing and attentive"
Cons: "It’s an older plane. Video screens are pixelated. Seats are cramped and I’m only 5’3. Boarding process was a mess. They used 15-20 minutes calling the first class and premiere class passengers. Then announce everyone else can board in 20 minutes. I ordered a lactose free meal and got curry with caramel cream, butter, milk stick for coffee and bread. Snack was a snack sized kit kat bar."
Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""
Cons: "My bags didn’t make it into this flight. Pathetic operations. Have to wait 24 hours for bag to come. Very inconvenient."
Cons: "Just the room and comfortableness of the economy class seating"
Pros: "Perfect landing"
Cons: "Not enough food in a meal"
Cons: "I told the ground crew that I would prefer an aisle seat when I checked in, and she acknowledged my need. Yet, it turned out that I was given a window seat while there are vacant aisle seats on the plane."
Pros: "This flight was operated by British airways but the price with Finn Air was much cheaper."
Cons: "The cushion of my seat was not comfortable."
Cons: "The was delayed. Seat are not too comfortable for long trips"
Cons: "The flight was cancelled due to hurricane Harvey."
Pros: "There were no complications with my flight"
Cons: "Food is not so good, and the flight entertainment and amenities are not as good as other airlines."
Pros: "The staffs were brilliant"
Pros: "None of my nine checked in luggage arrived. The following 8 of the 9 came. One is still missing. This is a British Airways ticket using American Air for the first leh."
Cons: "The fact that my luggage and that of my children did not arrive."
Pros: "I could not have been happier with my flight to London."
Cons: "The flight back could not have had worse service. I paid for an upgrade and got none of the treatment I expected from the flight there."
Pros: "Check in, boarding were well organized. Crew and attendants at the airport were very friendly. My luggage was not lost."
Cons: "The flight from Houston was delayed, but Captain said that he will make up, and we should arrive to London on time. Only when we landed I learned that we are still late by an hour, and I missed my connection in London by a few minutes. Whoever was assigning a seat for me in Houston, could seat me closer to the front, so I would have a better chance to catch my connection. Instead, I was placed at the very last row. (Very uncomfortable by the way)."
Pros: "The staff and food option wasn't bad for plane food. We left and arrived on time. Theu kept us informed with what was happening with the turbulence."
Cons: "There were no usb chargers. The tiny screen had white scuffs all over so you couldn't see. The chairs were super cramped."
Pros: "The crew was great at taking care of everything"
Pros: "Everything was good! Something to be said when here are no issues!"
Cons: "No issues."
Pros: "Wider isle and overhead space."
Cons: "TV screen difficult to see."
Pros: "Food and crew were nice. Smooth landing and take off."
Cons: "Entertainment was terrible. Very limited choices. Water dripped on me from the AC when landing. Headphone jack was nearly stripped out."
Pros: "Seats were a lil comfortable than the ones i have flown in before."
Cons: "Switched to a different plane because of delays. Was issued a ticket without getting an alert that i required a visa for italy, was detained and had to spend a night in an italian airport cell and deported the following day (not a honeymoon experience i was looking forward to)."
Pros: "Cabin crew was very good"
Cons: "Cabin temperature was a little warm."
Cons: "I missed my connecting flight because I got an email from kayak that the flight was an hour delayed. And it was not delayed."
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Pros: "Leg room was much better than in economy particularly for those of us over 6 feet tall. The food was quite good and better than what is normally served in Economy."
Cons: "Toilet facilities were in the economy cabin so there was no benefit to Premium Economy passengers - so much for a separate cabin as advertised. The seats weren't comfortable in fact normal economy seats are probably more comfortable. I was near one of the separating curtain as the cabin crew were often "bursting" through rather than pulling the curtain apart. Being on overnight flight it meant I got very little sleep let alone the children yelling and laughing loudly through the night - could the cabin crew say something! I had paid the extra for premium economy so I could do some work and get some sleep before I landed. I managed to do some work but got very little sleep."
Pros: "I loved the headrest on the seat. Easiest headrest for sleeping I have ever had. No neck rolling around. Especially important for long overnight flight. The recline on the seat was also lovely. For economy class, I slept amazingly well!"
Cons: "Food was ok, and seats were quite close together. I have status on another airline and usually fly in a premium economy seat. This was absolutely fine in a pinch, and I would do it again. But more room between seats would be nice."
Pros: "Straight forward boarding pretty good food and the flight crew was very professional"
Cons: "Still very cramped seating."
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Airlines flying from Texas to Ghana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Ghana
Masks required on board, masks provided on flights from Texas to Ghana
Social distancing seating
Middle seats unavailable to book on flights from Texas to Ghana
Testing for antibodies, testing for symptoms for flights from Texas to Ghana
Waiving of change fees. Search flexible flights from Texas to Ghana