Daily cleaning, installation of cabin HEPA filters on flights from Texas to Hanoi
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Scores according to KAYAK customer reviews
Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Pros: "It wasn't JAL it was American."
Pros: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Cons: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Pros: "Flight attendants are so courteous and professional!"
Cons: "Great flight!"
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "Quick flight"
Pros: "I like the guy who’s checking me in he’s very kind."
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "Everything was excellent no complaints"
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "Great service."
Pros: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Pros: "The flight crew was incredibly kind and attentive"
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Pros: "The staff"
Pros: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Cons: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Pros: "Excellent service overall"
Cons: "Nothing particular"
Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Cons: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Pros: "The flight is on time,service is excellent."
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "Great flight, great staff. The food wasn't bad either."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Cons: "Again not enough to padding in seats"
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Cons: "Crew miss my drink"
Pros: "Very cramped seats"
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Seats are spacious even for economy class."
Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Cons: "Transit time is good for way too tight"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "See above"
Cons: "See above"
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "Flight time"
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Cons: "Hostesses not so pleasant"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "The service, seats, food, drinks and bed!"
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "Crew is remarkable"
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Comfortable seats."
Cons: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
"They did not let my uncle fly at all"
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Cons: "Everything and being on time and not loosing all my luggage"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "I love your hostesses"
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Cons: "Check-in for ticket took 2 hours!"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Cons: "Seat comfort"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Customer service and food."
Pros: "Spacious for economy, pleasant flight attendants"
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Pros: "Very comfortable flight with excellent service."
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Great services"
Cons: "Boarding slow"
Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Cons: "My personal stuff been stolen in airports"
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "The Qatar Airways price."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "Flight was very good"
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "Amazing service the whole way, extremely polite and helpful even though I'm not one to ask for much. Food was great and also the entertainment, definitely flying with them again."
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Cons: "No legrooms"
Cons: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Pros: "Plenty of entertainment variety."
Cons: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
Pros: "Service was exceptional. Good was good and departures were timely."
Cons: "Did not like anything with Qatar airways"
Cons: "Food service was very slow. Flight from Dubai Seattle did not provide PPE"
Cons: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Cons: "Economy seat leg support could be better"
Pros: "Seats were comfortable"
Pros: "Crew looked stressed and rushing things. Didn’t look very friendly."
Cons: "Smiling crew"
Pros: "Crew was amazing. Flight was on time. Seats were good per economy class"
Cons: "Food could have been better"
Cons: "Thanks, good service"
Pros: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Pros: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Cons: "Was nicr"
Cons: "Great airline, great staff."
Pros: "I had the whole row. Food pretty good for economy. Good movies"
Pros: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Cons: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."
Cons: "Not to delay the flight for 2 hours !"
Pros: "The entertainment selection."
Cons: "The watermelon in the salad was almost spoiled."
Pros: "Everything was great"
Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Pros: "For a 15 hour flight the crew made it comfortable"
Cons: "The restrooms were non functional by the end of the flight"
Pros: "Food was okay. Staff on plane. Ice"
Cons: "I got singled out."
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Cons: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Cons: "Boarding was chaotic"
Pros: "service , crew , food entertainmentminimal"
Cons: "not much"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "Everything from the plane, crew service and timing. Excellent"
Cons: "The seat was not going back. Food and tea didn't come on time."
Pros: "I loved everything from the food, the crew, the in flight entertainment."
Cons: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Pros: "The food"
Cons: "Little room"
Pros: "I liked most of the food service. Not breakfast."
Cons: "Cramped seating on 1st flight. High business class fares."
Pros: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Cons: "The entitled passengers and other rude passenger behavior."
Pros: "Overall experiance."
Cons: "Nothing specially."
Pros: "Evening thing"
Pros: "Bumped up to first class"
Pros: "Entertainment was good"
Cons: "The seats were terrible and not enough cushioning"
Pros: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Cons: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Pros: "Overall the flight was good and had no issues. The staff was professional and friendly."
Cons: "The food could be better."
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Pros: "Whole experience was poor"
Cons: "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"
Pros: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Cons: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Pros: "Excellent crew and entertainment"
Cons: "Restrooms needed cleaning And Boarding were unorganized"
Cons: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Pros: "Slept well with minimal disturbances form the air hostess."
Cons: "Cannot specify dietary restrictions while checking as it was not enabled"
Pros: "The way they receive and the way they take care of passangers"
Cons: "The water served is not sufficient I felt that it would be more better to serve water bottles."
Pros: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Pros: "Entertainment was top notch. Wasn't bored"
Cons: "Food could be less processed / more drink service"
Pros: "Good food,excellent service,good entertainment !!"
Pros: "Helpful airhostes"
Pros: "Everything from check in to arrival"
Cons: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Cons: "Better room in leg and width. Hotter food and tastier."
Pros: "Service was outstanding"
Cons: "It’s not the airline fault that our flight was delayed so many times. A 8 hour trip took us 13 hours."
Pros: "Excellent crew"
Cons: "It was nice experience"
Pros: "Everything’s was fine."
Cons: "5 hour last minute delay."
Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Cons: "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
Pros: "Polite crew, good food"
Cons: "Newer plane on flight from HKG to sFo"
Cons: "flight delayed as usual"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Pros: "Crew very friendly and helpful"
Cons: "Delayed because of a sick passenger"
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "haagan daz chocolate ice cream was a surprise"
Cons: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"
Pros: "pilot’s operation of the plane is very good"
Cons: "there’s not enough snacks/food"
Pros: "This flight is very comfortable and on time."
Cons: "Nothing I didn't like"
Cons: "Very hard to understand air host's english."
Cons: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
Pros: "Every aspect was smooth and efficient."
Cons: "Delayed departure"
Pros: "Can't say anything was better or outstanding."
Cons: "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Cons: "I was pushed to a later flight with another company because the plane was overbooked."
Pros: "Good service"
Cons: "Older plane"
Cons: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Cons: "Service, food, disorganized staff, technical difficulties with entertainment system"
Pros: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Cons: "Seat was a touch faulty"
Pros: "Karen was nice."
Cons: "They took my drink I just bought before boarding the plane. The landing from the pilot wasn't great... by far the worst landing from all of my travels. The food for Vegetarian Lacto-Ovo Meal (VLML) - (A Vegetarian Meal that may also contain eggs and dairy products) was gross and the guy flight attendant wouldn't give me ice cream because I had a special meal. All I wanted for food was no meat; I didn't expect it would have no ice cream and no real food. I should've, could've taken one of the options on the food list and push away the meat myself."
Cons: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Pros: "Unfortunately nothing positive to write"
Cons: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
Cons: "Delayed flight"
Cons: "The child sitting behind me keeps kicking my seat and never stops making all kinds of noise, that really sucks! One attendant (I believe she is from Hong Kong because she once emphasized that she does not understand Mandarin and she only speaks Cantonese and English) she had different faces and attitudes towards foreigners, people who are Hong Kong citizens and people who are from the Mainland China, which made me and my friends really uncomfortable..."
Pros: "More space between seats"
Cons: "Little to no vegetarian option"
Pros: "Stewardesses were cordial"
Cons: "would it be possible to get some Christian-friendly movies? Seats were cramped."
Pros: "A350 is great."
Cons: "Service was not that great for business class a"
Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"
Pros: "since i've been a member of the marco polo club but don't accrue enough miles YOY, this one luck time I got the upgrade on CNY to premium economy. found it to be very comfortable."
Cons: "Boarding gate far end of airport"
Pros: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Cons: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Pros: "there an attentive airline. Good service an on time flights"
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Pros: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
Cons: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Staff was attentive and pleasant."
Cons: "3 and a half hour delay at airport, with no compensation from Cathay."
Pros: "The wonderful people and the service they provided with a great attitude."
Cons: "The food was only OK."
Airlines flying from Texas to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Hanoi
Masks required on board, masks provided on flights from Texas to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from Texas to Hanoi
Testing for antibodies, testing for symptoms for flights from Texas to Hanoi
Waiving of change fees. Search flexible flights from Texas to Hanoi