We were very impressed with the modern plane its amenities, as well as the services of flight attendants.
Although the flight was slightly delayed, it was well communicated with the passengers. The staff are all nice and accommodating, the pilot are very good. I didn’t realize that the plane was on the ground already. It landed smoothly. I’ll for surely recommend EVA Air to my friends.
The crew very accommodating and food too is good. Keep up the good work
Service in BKK was very good at answering our question about our canceled flight from Taipei to San Francisco. Did like the lead time about the canceled flight from Taipei to San Francisco and was not given the best options.
The crews are very efficient. Other airlines should learn from them when it comes to boarding and departing from the airplane. They also display efficiency in serving meals. They don't keep the aisles blocked for hours like some other airlines. The food is poor. Generally the food was unrecognizable and poorly prepared. The only thing that made it better than US flag carriers is that there was a fresh fruit bowl with each meal.
Staff show very stress with delayed flight more than passenger.
Very good service and food. Crew was professional and considerate. Cabin and restrooms were kept clean
Flight Attendants could have been nicer and food portions could be bigger.
Great experience, comfort and food is delicious. Always great service and one time
The food from Los Angeles to Taipei made me throw up. The flight is also not comfort. But the staffs are very friendly and nice.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
This flight was a superior flight in all regards. Extremely pleasant experience.
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Not many people, so you can lay down on two seats
I fell asleep, and the crew kindly left some snacks for me
I was so hungry , from Boston to Tokyo, only 2 big food .
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
great experience - staff were kind and attentive and food was excellent. very comfortable flight that felt much shorter than 14 hours.
The original email I received and flight that I paid for was for Japan Airlines. Since JAL is a partner with American, I ended up on an American Airlines plane. This would not be a problem, except that JAL allows 2 check in bags for free and American only allows 1. A $100.00 unexpected expense was very disturbing, especially since I will have to pay it again on my way home. I feel like it was a bait and switch. I never would have chosen American Airlines if I had known that I would have to pay $200.00 in baggage fees, above and beyond my airfare. Secondly, the check in counter representative did not realize that I had TSA pre-check, so I had to return to the check-in desk on a different floor to get a new boarding pass. The AA representative helping at the check-in kiosks was very helpful, kind, polite, and professional when I returned for the new boarding pass. Thirdly, the crew was not as friendly as I have experienced on other airlines. Their tone when speaking to other passengers was not always polite. The food was better than I expected. However, I am used to having a station where one can serve themselves water, juice or grab a snack. That was not the case on this flight. Truly makes me think twice about booking with American Airlines. I am very disappointed.
Crews are rude and short. Example: after my drink and was ready to prep my bed to rest. I tried to give my empty glasses to the steward while she was playing her card game on her iPad. The steward told me to take the glass back to my table instead of taking the glass out of my hand. Compare Japanese steward it’s like heaven and hell.
The seat was uncomfortable and seemed to be on its last days. Loose and sloppy
I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.
put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines
Trip was fine. My only complaint was that when the passenger in front of me reclined her seat (which was, in essence, the whole flight except landing and take-off,) it was uncomfortably claustrophobic for me and very difficult for my husband to get in and out of his window seat. Also uncomfortable to watch the entertainment because the screen was right in your face.
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
The flight was just ok, but the vendor made it exceptio ally bard to manage my own reservation and would not give me access. The blocked all of the one time pins to come to their email address which caused me.to go through them eceryrime to get seats see rhe reservation and even get wheelchair access for my sick 71 year old uncle. They only xommunicates via a bot which gave me incorrect info. I thought this was Kayak and not underprivileged. They ruined his trip, did not get him aisle seats and made it impossible to purchase extra leg room. It was a horrible experience. He was taken to hospital on arrival only to find he had blood clots and pnemonia while trying to navigate the airport. This vendor is very irresponsible and the airline could not access his info.
There were delays at boarding and landing. These events resulted in a tight transfer time in HK. Poor signage for transfers. Finally, lost luggage at final destination.
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
Super delayed. Unnecessary. Need more competent people doing logistics to keep things moving on time. Totally unacceptable.
Flew from lax economy on cathay 777. Seat configuration 3-4-3. When the forward seat reclines it feels like someone is leaning forward and staring you. If you are slightly big tray tables will touch your abdomen even with seats upright. AVOID this above 777 configuration at all cost for a long flight. However their Airbus 350 3-3-3 configuration felt spacious and Seats wider.
Not much of anything could have been done better unless I had a first class ticket. I was literally 15 hours with an airline in the economy class. Very professional friendly and attentive crew. Good airline food, clean cabin, seating area and bathrooms. I've been 4 times back-and-forth with Cathay Pacific, and I would not choose another airline for this trip. Five out of five stars.
Leg room wasn't that great. Other than that it was a good flight
Seats in the absolute back row of the plane even though we booked ages ago :( Crew was awesome though
it was like a banya -so hot... They did provide a great experience with special food. one toilet broke midflight In general it was a peaceful and relaxing flight - for business class it was good.
Chicago to Istanbul was a much better experience than I expected since I’m more accustomed to Qatar Airways business class. The business lounge in the Istanbul airport was amazing - loved the lockers and phone charging stations, and the bathroom was a spa experience in itself. The onward leg from Istanbul to Karachi was utterly disappointing. Terrible plane, and I felt like I was in economy - the seats don’t come near to lying flat and the food was mediocre. What a sad downgrade - it isn’t as though the ticket on that leg was cheaper. So, on that front, there’s no contest with Qatar airways.
Second leg of Turkish Airline with Indigo is disaster for following reason. 1) You have to carry your cabin bags through ladder to boeing 777 because it was parked somewhere in parking lot and was not given a gate to board passengers and this seems to be people traveling to and fro from those flights and is not issue with flight itself. 2) I choose non vegetarian food on Turkish portal way ahead of checkin to entire trip, However the Indigo flight gave me random veg food saying they code veg food code from Turkish. 3) Indigo did not served any alcoholic beverages stating some weird reason which is non nonsensical. 4)Indigo have TV screens in front of you but it displays nothing except "Welcome Onboard" with annoying white black ground in dark flight. This is the most stupidest and annoying part because you are held hostage for 7 hours and only thing you could do is stare back at white screen which does not have entertainment package or even flight tracker. Such a shame.
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Worse worse worse, i would not recommend this airline to anyone. Istanbul airport maybe State of the Art facility but staff is rude, only works if they get tips, and they push you to give tips even though my family had spent $50 in tips. Airline staff doesn't speak english so you really can't understand them. It was a nightmare travelling with Turkish. Never again.
As a big guy the seats are way too small for me. Would prefer more comfortable seats on these long haul flights.
My flight was canceled 1 minute before boarding. The customer service was owful, no one could tell us what was going happened. I spent 30hrs instead of 15 from Washington DC to Brussels. No apologie or help
Boeing 777 is a bad choice for a such a long flight.
The staff at IST airport could have been more helpful. Too much wasted time and the plane from IST to KHI was just horrible. The plane was not clean and smelled bad!
