Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Cons: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Cons: "Not much help at the airport my luggage was lost"
Pros: "The crew was amazing. The food was good"
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Pros: "The crew was nice"
Cons: "We were boarding later than expected Which caused some stress with connection flight"
Pros: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Pros: "Speedy boarding process, good meal choices."
Cons: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Cons: "Unwashed pillow and blankets, stains on the pillow"
Pros: "Flight was good with no turbulence. Crew was professional and courteous."
Cons: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Cons: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Pros: "Decent flight from SFO to HEL, friendly staff ..."
Cons: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Pros: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Cons: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."
Pros: "Very nice flight"
Cons: "Food was too salty"
Pros: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Pros: "Finnair is great when nothing goes wrong..."
Cons: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Cons: "They lost my luggage at some point in the short journey."
Cons: "the flight was 2 hours delayed."
Pros: "Everything went smoothly"
Pros: "Spacious plane"
Cons: "Could not select convenient seats with companion, food and entertainment very mediocre"
Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Pros: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Cons: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Pros: "Seats were larger than expected - more comfortablethan most airlines."
Cons: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Pros: "A competitive price for tickets. Website easy to negotiate. Staff pleasant."
Cons: "Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing."
Cons: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."
Pros: "Friendly staff, frequent food, frequent drinks (including wine) included in price of fare."
Cons: "Boarding method. Should board people furthest from the front of coach first to avoid clogging of aisle."
Pros: "The service were very good. Just wish the food better selection."
Cons: "The leg room were tight."
Pros: "Loved the flight attendance!! They were friendly, witty and flexible."
Pros: "crew was friendly and courteous"
Cons: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Pros: "Crewmembers were professional and nice!"
Cons: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "We got there"
Cons: "No way to get seat assignments until 4 hours before flight"
Pros: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Cons: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Pros: "Friendly staff"
Cons: "Very cramped"
Pros: "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Cons: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Pros: "Food ok. Service fine, grew nice."
Cons: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Pros: "The flight was operated by Iberia. The crew was very good, the flight was on time and it was a comfortable flight. It was not a full flight (either way to or from Madrid) and there was plenty of room to spread out and sleep which was nice. The entertainment system was great with many options from TV to movies to games and music. The food was only fair but included a meal and a large snack. I will definitely take this flight again."
Cons: "nothing to dislike about the experience"
Pros: "Excellent service - on time, comfortable and great food!"
Cons: "Some staff were a little abrupt, but very efficient and helpful."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
Pros: "I was feeling very comfortable, the hospitality was excellent, the flight was great Thanks very much on everyone"
Pros: "The crew was very helpful and the entertainment was updated."
Cons: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Cons: "We waited for 3 1/2 hours in the plane before taking off. We ended up landing with a 3-hour delay."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"