Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Cons: "Flight was almost an hour late to board and depart."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Cons: "Customer service, the app defies the laws of physics, it blows and sucks at the same time, and email says expect a reply in 3 weeks. United thanks you Delta, they just gained 2 new customers!"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Pros: "Crew was great"
Cons: "The flight from Panama to Quito was delayed by an hour and 25 minutes."
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Cons: "The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok)."
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "Service was perfect, flight on time, will use Avianca anytime."
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Cons: "No one knows what going in the airport from Avianca and flight were delayed or cancell with no explanation several times"
Cons: "Last minute cancellation without any warning or reason. No respect to passengers"
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
There was a male flight attendant who seemed like he was VERY upset the entire flight. At one point I went to the back of the flight with my 1 year old to get some space in an empty row, (she was not making noise) and he was sitting in a row where he could see us. He started huffing and puffing and throwing a tantrum, throwing the window shade up and down, and we were very uncomfortable. My husband also had a weird experience with him. I just don't think he should be flying when under such stress.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Pros: "Not much"
Cons: "Amazes me how the airlines can shrink legroom. I'm 6'5" & had an economy middle row middle seat. Needsless to say, I was stuck actually & figuratively since it was a full flight."
Pros: "Great crew and friendly service. They are not too hard on customers and are professional."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."