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Read more about Avianca
Cons: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
Pros: Everything was just fine
Cons: Everything was excellent
Pros: I liked the food and the service from the crew.
Cons: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.
Cons: On time. Good flight
Pros: Entertainment makes flight go faster. Many choices
Cons: the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried.
Cons: Food, snacks, drinks, ice
Cons: No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket
Pros: Nothing really. We are frequent flyers with Avianca (Gold). And usually we love flying with Avianca.
Cons: We bought business class tickets and the plane was an A321 without Business class seats, or an entertainment system. They just didn’t have the middle seat occupied as the only “perk”. What a waste of money. Very disappointed.
Cons: My luggage went missing. I have been hugely inconvenience
Pros: The business check-in, lounge was great.
Cons: No dedicated line through security. Lounge was tough to find. Wine selection and quantity offered while on board was sub par. Food was not good.
Cons: The ticket didnt have seat assigned until last boarding minute it was stressful
Pros: Had a row upgrade
Cons: Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel.
Pros: Ir was ok
Cons: It was noisi. Entertaiment components are bad.
Pros: I had 3 seats, so a lot of space. There were good viedos option to watch
Pros: Great customer service
Cons: Everything was perfect
Pros: Everything but the salad was good.
Cons: The salad was only lettuce and shredded carrots.
Cons: Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly.
Pros: I liked the fact the you keep reminding me dates and time of my travel.
Cons: Everything was okay.
Pros: Todo muy bien gracias muy profecionales.
Cons: Everything was good
Pros: I like the fact that you had so many options for entertainment.
Cons: The flight got in about 7:30 AM and it would have been great to have breakfast before landing.
Pros: The crew and trip were good.
Cons: I wish the flight had some movies
Pros: Airline, crew and nice landing (the pilot)
Cons: Boarding is crazy. People don’t respet the group order
Cons: The food.
Pros: As always a good service on time
Cons: They cancel my fight woñithout notice
Cons: Food was bad. Over cooked
Pros: The outstanding service that this airline always provide
Cons: The seat were a bit uncomfortable
Pros: Everything was ok.
Cons: n/a. sole exception was initial check in from Montevideo to Bogota COL. my first ticket agent was not a happy cacmper. but the second one I dealt with for a friend was wonderful.
Cons: they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money.
Pros: Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more.
Cons: Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :(
Pros: The in-seat entertainment.
Cons: There was a four hour delay and not much communication on the part of Avianca staff.
Pros: Entertainment system
Cons: Flight attendants were rude
Pros: Good time and good customer service
Pros: Good breakfast. Sodas, juices ,wine and spirits later. I would always travel in airlines that can offer at least wine.
Cons: Flight map screen was not working. Few music options on the screen.
Cons: Delayed a couple of minutes.
Pros: The crew they were very nice.
Cons: The food was okay.Also I was trying to watch a movie and it keep saying coming soon that was really annoying.
Pros: Duration Of The Flight. But TACA Airlines is very BAD has to be the Oldest Fleet of Airplanes I've seen in a Long Time. I Guess TACA handles the flights from El Salvador to SFO.
Cons: A 5+ hour flight the planes they use from El Salvador to San Francisco has NO Entertainment, NO USB Charging outlet and Meal was Horrible. You can really see the difference between an Avianca Flight and TACA flight'
Cons: Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!
Pros: No comments
Cons: Not comments
Pros: Everything is perfect in this app
Cons: Take long time to take the money from the bank
Pros: great staff and airline
Cons: toilet was broken.
Pros: We were on time!!!
Pros: Crew was amazing. I was thinking of upgrading to business class but did not know how
Cons: copa is great
Cons: Boarding process
Pros: Crew.... very kind
Cons: Food not great in economy - eggs especially. Not many movies available. No WiFi even when flying over land.
Pros: The crew was attentive, helpful and friendly
Pros: Better entertaining sistem
Cons: Better entertaining sistem
Cons: There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area.
Pros: I like this flight very smooth no worry what so ever I will flight again
Pros: The crew was very polite
Cons: At the time of checking in i couldnt get my mileage to my account
Pros: Si me gusto el servicio en general
Pros: Crew was friendly
Cons: Food options ran out twice and it tasted terrible. Seats were very uncomfortable
Pros: Comfort an staff
Cons: The bathroom on the plane was not clean
Pros: The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”
Cons: I don’t think I did not like anything to be honest.
Pros: The cleanliness.
Cons: I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area.
Cons: So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again.
Cons: I ordered celiac and got a cookie for breskfsast. Could serve celiacs a banana.
Pros: I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)
Cons: The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)
Cons: It was hot
Cons: The food. it is absolutely horrible
Pros: Overall is a good experience
Cons: Old airplane
Cons: They didn’t have any vegetarian meal. And the planes are different from the ones that flies to NY
Pros: Copa service to asuncion is great like every flight from this airline
Cons: It seems that the aircraft is getting full very quick and it feels crowded
Pros: It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,
Cons: The food quality should be better
Pros: Nice crew and we left on time
Cons: No legroom whatsoever nice crew and we left on time
Pros: I liked
Pros: Copa service is always very good.
Cons: Check in in panama is always the perfect definition of incompetence
Cons: copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again.
Cons: food was bad.
Cons: King Arthur: Legend of the Sword is an awful movie, but that’s not your fault, I blame the cast & Directer. ;)
Pros: Flight crew were polite and good. Flight was relatively good with excellent entertainment.
Cons: Despite early check-in, +3hours, and we checked in together; my wife and I were assigned seats that were not together. The boarding staff didn’t even mention that fact or explain why the sitting arrangement was so. It looked like she was just trying to sneak it through. I understand that many people might have pre-selected their seats online and her choices were limited, but a notification would have been nice.
Pros: The airline had great food.
Cons: The airline did not had a great variety of movies or TV shows.
Pros: The great service and all good attention during the flight.
Cons: everything, baggage service!!
Pros: comfortable seats with good leg room, very good food provided.
Pros: plane was comfortable
Cons: Flight attendants weren't very polite.
Cons: Entire Flight delayed 90 minutes due to Costa Rica inmigration authorities burocracy..
Cons: seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight.
Pros: Boarding was very easy and fast
Pros: The Crew
Cons: Pool entretenimiento andres regular food
Pros: good food
Cons: they didn't turn the lights when i wanted to sleep on an overnight
Pros: Cordiales y muy amables. Buena comida.
Cons: Por favor confirmar gate con anticipación o si hay cambio de gate avisar x correo electrónico. Mal no tener wi fi en elaeropuerto. Yo tenía xq estaba en el vip.
Pros: The flight was on time and enjoyable.
Cons: After we landed, we waited on the plane for one hour before exiting.
Cons: The cabin is very dirty and the ear phone ad touch screen doesn't work properly
Pros: Copa isnt a good airline
Pros: Everything moved smoothly
Cons: Nothing particular
Pros: Plane left on time and arrived in Panama City on time which was great for our connection. In- flight movies were good as was the food and drinks. Leg space was better than some airlines. Plane was nearly full.
Cons: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
Cons: Quick, easy, no problem.
Pros: Yes, they did
Pros: I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?
Cons: The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!
Pros: On time, good crew
Cons: Plane was older than most
Cons: I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back
Cons: TV at each seat
Cons: I got a middle seat. Any other seat would’ve been better.
Cons: airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket
Pros: It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better.
Cons: I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up.
Pros: Seats were acceptable. Crew was competent and prompt.
Cons: Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled.
Cons: More efficient check in. Long wait at gate.
Pros: Window seat & no one sat next to me
Cons: Customer service at baggage check in desk. Very very poor and slow
Pros: latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now
Cons: less ignorant/greedy management
Pros: Good service
Pros: the crew
Cons: seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight.
Pros: On time flight & very nice service.
Cons: Impossibly short connection time to get across the whole airport
Pros: Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty
Cons: As always in last class, no leg room.
Cons: We had 4 hours of delay, 3 of them waiting on the plane
Cons: LATAM flights to Bolivia from Chile leave at horrible hours.
Cons: The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU
Pros: Seat was comfortable, as expected in business class
Cons: 1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?
Pros: The flight crew was welcoming and helpful.
Cons: I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat.
Pros: The service
Pros: It was comfy
Cons: When I got to Miami, I wasn't assisted to the next gate
Pros: A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient.
Cons: Started boarding late but the captain got us to our destination early even in spite of late boarding.
Pros: The upgraded me to first class!!!!
Cons: No complaints!
Cons: The space
Cons: Delay, boarding through shutter, unsafe shutter parking,
Pros: The plane was comfortable.
Cons: The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets.
Pros: Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool.
Cons: Sort of unorganized boarding. Needed to offer water more often for such a long flight.
Cons: Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late
Cons: Delays, poor English explanations, disorganized boarding
Pros: This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American.
Pros: todo muy bien
Pros: Smooth flight landed a little ahead of schedule.
Cons: Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served.
Pros: Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology
Pros: Bosrdi g wss easy
Cons: Food Entertainment Leg space
Cons: Late flight and my suitcase still in Orlando.
Cons: Old airplane
Cons: I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy
Pros: Collection of movies, and flight being ontime
Cons: Seats, food, flight attendants didn't enforce seats in upright positions while serving food.
Pros: Great flight!! First time with LAN and it was amazing. Big new plane. Comfortable sets. Entertainment was good. Crew were really nice. Overall an excellent flight.
Pros: Staff were decent. Polite. Not as helpful as othe flights
Cons: Simple fligtj. Spacious.
Pros: The airline was very clean. The attendants were very nice. The food was excellent.
Cons: There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given.
Pros: The entertainment was good for such a flight. Boarding was fast.
Cons: Food was very basic; neds to be improved cosnideing it is international.
Pros: Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)
Cons: The snacks, internet prices, and entertainment
Pros: crew was amazing!!
Pros: Got me there
Cons: MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!
Pros: Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade.
Cons: Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)
Pros: While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven.
Cons: Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials.
Cons: Paid over 300$ and got no screen at all, no movies, no bending headrest. This airline is bad quality and overpriced
Pros: I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices.
Cons: What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane.
Pros: They check in lady was wonderful.
Cons: In flight entertainment kept getting disconnected. Stewardess serving drinks seemed a bit cranky.
Cons: Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight.
Pros: Flight was good and I am satisfied.
Cons: My entertainment set didn't work because the headphone jack was broken so that was a major bummer.
Pros: Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight.
Cons: Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep.
Pros: Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing.
Cons: nothing everything was perfect.
Pros: The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!
Cons: Great airline...change nothing down! Keep the current level or keep raising it.
Pros: The airplane
Cons: The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays
Pros: Not much honestly
Cons: In flight entertainment system is outdated without many good movies. Screaming children and the flight attendants did nothing about them. We boarded very late and I was afraid that I would miss the flight due to UA making us sit on the tarmac forever.
Pros: Good entertainment selection
Cons: Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day.
Cons: There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight.
Pros: Not much
Cons: Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years
Pros: Over all flight was good..
Cons: Our plane was delayed 4 hours ..I waited at the Austin Airport all day before boarding plane coming from the Atlanta airport due to the outage ..noone was informed of the delay while waiting for boarding. I had missed my original flight and was bumped to a later flight which turned into waiting 8 hours to board ..so, I really was frustrated.
Cons: The fact that you can not check in online unless pay for checked baggage is predatory and manipulative.
Cons: No room for overhead bag. The overhead has room for 3 bags over each set of 3 seats. So there’s room for one bag for each passenger. How does united allow the overhead to fill up in an unfair manner
Pros: The cabin crew weren't charging people for alcohol on the flight
Cons: On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth.
Pros: Flight was delayed causing us to miss our connection in Houston to Bonaire. No flights until 2 weeks and we missed a vacation planned with several friends. All United said was they were sorry. We did get our money back. But not another thing.
Pros: All of the united staff was very understanding and patient. Since this was the first time that we brought our daughter who is six months old we were both worried
Pros: The flight attendants were pretty nice.
Cons: We sat on the tarmac for an hour and a half while we waited for 'paperwork'. The captain kept trying to make it seem like our fault for missing our connections because we didn't have longer layovers in O'Hare. I barely made my connection. I know other people did not.
Pros: Delayed, still in Houston waiting for another flight to go back home since last night
Cons: My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me.
Pros: Just your avergae flight and time for a quick flight to a nearby city
Cons: Just luggage being lost at the final destination was a despressing conversation
Pros: We liked the crew, they were helpful.
Cons: We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided.
Pros: I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for email@example.com. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF.
Pros: The crew was understanding and patient
Cons: I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years.
Pros: I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together.
Cons: That the window seat armrest doesn't raise to allow more room that's available.
Cons: My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP
Pros: Danny and tansha were friendly . They looked like they enjoyed their jobs. The kind of people that if we met on the street I'd want to hang out with.
Cons: The run through the Huston hub, to catch a flight in 10 minutes.
Pros: The attendants were friendly, knowledgeable, available. Flight was ahead of schedule.
Cons: Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice.
Cons: Though delayed through no fault of the airline, there was very little effort made to hold connecting flight for a few brief moments so that we could catch up to it
Pros: Small plane
Cons: Air con too cold. Freezing inside the plane
Cons: The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal.
Pros: Polite, professional and kept us informed
Cons: Seats were uncomfortable
Pros: Flight itself was short.
Cons: It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there.
Pros: After loading and putting bags overhead, announcement came that we needed to change planes due to the starter on one engine didn't work. Then was advised we did not have to change planes, there would be a 20 minute delay because they had 'found' a mechanic. Flight went well the rest of the flight.
Cons: The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!
Pros: Telling everyone not to fly United. Thank God United employs competent crew for their planes, please consider doing the same at corporate.
Cons: Being treated like cattle. Terrible customer service. Not feeding or providing accommodations for the elderly, children, families, and all passengers- regardless of lying about mechanical issues.
Cons: The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip.
Pros: When they couldn't do their job they turned us over to American Airlines.
Cons: Cancelled our scheduled 1:30 pm flight from Austin to Chicago for "scheduled" maintainence. We drove 3 hours and spent almost $300 for a rental car to get to Dallas for the flight they put us on, which we couldn't make. We told the check in counter and they gave us boarding passes for an American flight that wouldn't leave until 10:00 pm but that we could try to get on stand by for an earlier flight. At this point we were already missing a concert we were trying to make in Chicago. Another $150 gone. We were lucky enough to make the 8:30 pm Dallas to Chicago with American and arrived at Ohare by 11:00 pm. All in all United wasted $300 on a rental car, $150 of concert tickets and 5 hours of paid time off I can't get back. Very disappointed. PS: they gave us food vouchers at the airport to apologize and they were already expired. They couldn't do one thing right.
Cons: It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future.
Cons: It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on.
Cons: The in-house wifi signal was constantly cutting in and out. Made it impossible to watch any of the media that was pre-downloaded on the United app.
Pros: I liked having multiple lines for each boarding group. I think it would make sense to board from back of plane to front. I think it would make it go quicker
Cons: Having to check my bag plane side.
Cons: Purchased two tickets for my wife and me and our seats were separated. Another couple were separated as well. No good very dissatisfied
Airlines flying from Texas to Paraguay have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Paraguay
Masks required on board, masks provided on flights from Texas to Paraguay
Social distancing seating
Middle seats unavailable to book on flights from Texas to Paraguay
Testing for antibodies, testing for symptoms for flights from Texas to Paraguay
Waiving of change fees. Search flexible flights from Texas to Paraguay