Person at ticket counter did not know her job. Told me my check in information wasn’t mine. Duh. It WAS
Pros: "Leg room was not bad at all . I'm not tall but I don't feel cramped."
Cons: "Tiempo, nos hicieron esperar, nos cambiaron la hora del vuelo."
Pros: "AVIANCA a good airline"
Pros: "Great service like always"
Cons: "The plane was way too hot, the food was horrible, specially since Avianca used to have an amazing food service"
Cons: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"
Cons: "The food was really small and the crew, in general, lazy."
Cons: "I think they can start to offer things to buy and beverages"
Pros: "The wide selection of tv series and movies was excellent."
Pros: "Seats were comfortable."
Cons: "Breakfast. The eggs were scrambled but not very runny/not fully cooked. The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism."
Pros: "The food and entrainment good"
Cons: "The crew, and services"
Pros: "They didn't do anything more than a low cost line, and they aren't!"
Cons: "Better, food, beverage's, and happier personal, they look like they gonna be sick."
Cons: "The plane isn’t comfortable. Not enough restrooms."
Cons: "Less time to get out..."
Pros: "On time, nice crew and service"
Cons: "Having us start boarding just to have us wait like 20 minutes standing in the tunnel.. if the plane is not ready then don't call us until its ready for us to get in the plane"
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos e comida muito fraca."
Pros: "Excellent flight on time service and food"
Cons: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Pros: "Always Avianca he’s great staff and personnel Flight was canceled and so I agreed to fly back on United Definitely the last time EVER! United personnel always has attitude and aircraft lacks updating"
Cons: "Avoid United like the bubonic plague unless you are into suffering and misery!!!!"
Pros: "That I now know avianca is not reliable"
Cons: "Poor customer service attitude. Lack of interest in the passengers"
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The plane is modern and staff were great!"
Pros: "Food/fast service"
Pros: "The plane was brand new and the crew very helpful!"
Cons: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."
Cons: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "They were all very nice and helpful. We received two meals and snacks. I had a blanket and pillow. Couldn't complain."
Cons: "I had requested the wheel chair service due to my bad knee. When it came to boarding everything was great but when I got off the plane, no one brought the wheel chair. I ended up having to walk and hurt my knee further. They were suppose to help with my bags but I guess that's only in the USA"
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Cons: "Flight delay in el salvador for 4H. Instead of food voucher we received airplane food tray."
Pros: "The plane was clean and although it was full it was not incredibly noisy."
Cons: "The passenger next to me needed a blanket and the crew took a long time to give her one. She had to ask several times."
Cons: "The made a "technical" stop in San Pedro Sula, Honduras. Only a fool would believe this was a technical stop, there were passengers getting of."
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Pros: "Pasta plate was delicious"
Cons: "Flight delayed an hour Crew Service: 1) Asked for pillow twice and they told me to go find a chair with an empty one 2) Asked crew for a glass of wine and she told me that next time that I go to restroom I can ask for one Upon arrival there was no gate ready so we had to wait longer to get shuttled to Tom Bradley Terminal and there was no communication of this Terminal change (from 2 to Tom Bradley)"
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "The crew was more attentive"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "Everything was great."
Cons: "I didnt have any problems."
Pros: "My wife and I flew coach. As economy fliers we were given a meal, glass of wine, and coffee. The price of the flight and service were great."
Pros: "Great experience"
Cons: "Wasn't much I disliked"
Pros: "Avianca is always nice people. very Respectful"
Cons: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."
Very late flight and no accommodation
Flight attendants were great. The way they board the plane, the worst I’ve ever been to.
Food was great, flight attendants were very attentive.
Delta is my go-to for years on the SEA-AMS run. They are generally always on time and often come in early on the flight back. Seems like the food quality has gone down a bit over the last two years, and I was disappointed in both meals on this flight, but I will continue to book Delta every time on this route.
Quicker drink and snack service
Ross, the flight attendant. Won't fly another w his working it.
Pros: "Seats, service, and peaceful."
Pros: "Pretty straight forward. Clean. Efficient."
Cons: "The mask mandate needs to be voluntary ADA violation"
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Seats were comfy movie was great"
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "Mechanical repair on nose wheel"
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Pros: "Fast and very friendly staff."
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady"
Cons: "Seats are in humane"
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "The upgraded seat was horrible - and I want a complete discount."
Pros: "I like Delta empowering women."
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "We flew 1st class and this was out first time on a 767. Wow! Amazing seats that recline as well as foot rests that extend. USB and electrical outlets, bigger tray tables, massaging seats, etc. I had a special meal request and the flight attendant was very professional and pleasant about it."
Cons: "Nothing. It was great!"
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Cons: "We were delayed to redo maintenance paperwork from a previous repair. This should not hold up flights and cause the plan to loose its slot for takeoff"
Pros: "The plane was new and comfortable, the flight attendants were friendly and wonderful and the meal was pretty good but the abundance of snacks and drinks made a 9-hour flight very tolerable. I'd definitely fly Delta to Italy again."
Pros: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."
In honesty. I was very upset that my husband and uncle flight wascancel coming back from Peru. Going to peru also it was cancel two times one because the covid was not accepted The second time he could not board the plane i dont know why? the third time is when he finally left to peru but he did not notice that rhe flight coming back home was cancel. Latam split the tickes and send us two to Miami and two to NY. I could not believe what Latam did why they cancel our flight itenary coming back without telling us or sending us a message. I was trying to talk to you about this matter and your long distance numbers do not work outside USA. your work is very poor. I dont know if i should recomend your company to anybody. I shall get some money back too for all that we went through. Even my ludgage bag was missing. It will be nice if someone from latam call me and explain the reason of the mistakes and probably own us an apology. .
Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Cons: "Have a screen to watch movies."
Pros: "Crew were amazing, always helpful."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "Other legs of flight were worse."
Cons: "English speaking staff."
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Excellent airplane"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Cons: "All the flight"
Cons: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "Q z bsv"
Cons: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Cons: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Pros: "I like Everthing ......viva air sucks"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "The crew was attentive, professional and friendly."
Cons: "Small seats."
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Cons: "the delay caused us to miss our flight to LAX from Lima."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Cons: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "They have all the boxes checked. It is what you would expect from a coach flight."
Cons: "They ran out of overhead baggage space pretty quickly. I found a spot several seats down, but I'm not sure everyone else go in."
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Cons: "Excellent customer service"
Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"
Cons: "Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job."
Pros: "Crew was friendly and professional."
Cons: "Not having to pay for first luggage."
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Pros: "Seevice and food were outstanding"
Cons: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Cons: "Good flight and right on time"
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "In time"
Cons: "Seats are horrible, not ergonomic at all"
Pros: "We were early, the flight attendants were really nice, and it was a pretty smooth trip for a rainy day"
Pros: "Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio."
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"
Pros: "I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection"
Cons: "The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse"
Pros: "No tanta supervisión en el peso de maletas."
Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"
Pros: "First class service from jfk to Mexico City was amazing. Loved the reclining seat and footrest. Well worth the price, great value"
Pros: "Everything went well for the most part.. food not that great but The staff was friendly. The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Cons: "The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Pros: "The crew were great always ver polite and helpful having tv on flight makes people more relax I know I was"
Cons: "Everything was good my complain is about the rude passengers in the plane just cause u pay for a plane ticket it don’t mean it gives them a right to be rude with the crew"
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "Food was good. In flight crew was nice."
Cons: "Food portion was slightly too small. Boarding crew (not on flight but in the terminal) was NOT nice-- I had a garment bag that in past experience does not count as an additional carry on since it can be placed on top of carry-on in overhead bin. Boarding crew member insisted I was over the limit (when though at check-in, the staffer saw how many pieces I had and made no comment) and she insisted I had to check one item AND pay the baggage fee. But this was a problem only because it was a full flight, and I was being punished just because my seat was in a tow closer to the front and boarded later, therefore there was less room left in the overhead bins. Also seemed ridiculous to charge for the first checked bag, with most other reputable airlines, there is no fee for the first checked bag for international flights."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "The flight was not crowded so had plenty of room. Entertainment was just ok."
Cons: "The food was not very good. Pasta with nothing on it."
Pros: "Nothing exciting about the airline. Will try not to use them again. The boarding part was good. Then the plane left an hour later..."
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Smooth flight."
Cons: "The flight from San Francisco to Mexico City was medicore. The plane smelled, the blankets smelled and the flight attendants were not that friendly."
Pros: "Nothing it was a very bad experience"
Cons: "I got to the airport 5 min before boarding commenced at 5.20 PM for my international flight to Dallas via Mexico City and I was not allowed to fly with my luggage. I was told I had to fly without my luggage despite the fact that I had checked in online the previous day. I am very hurt and disappointed with this airline and I don't expect to fly with them ever again. The exhibited zero customer care"
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Cons: "Did not like the connection through Mexico in which we have to take it through customs and recheck for flight to Lima."
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"
Pros: "The seats fully reclined. The food and service were excellent. For a long flight, going first class is the only way to go!"
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Cons: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Cons: "Our flight from Dallas was delayed due to the crew being late to show up. This delay was so late that there was no way we would make the connecting flight in Mexico City. Staff in both airports knew this and made no attempts to remedy the problem. In Dallas the avoided answering questions or being helpful. When we got to Mexico City they kept us on the shuttle bus sitting outside the airport doors for an extended amount of time. They refused to let us out of the bus despite several requests. When we finally were allowed to leave the bus and enter airport we were handed new boarding tickets. We were not given any instruction on what to do or where to go or even told that we had missed our flight and it was no use anyway. I along with several other people wondered around the airport trying to find where to go for baggage claim, customs and the boarding gate. Airport staff did not try to help or answer questions. When I finally found my luggage, sent it on to the other flight, made it to the boarding gate, the staff there informed me that I had missed my flight and would not be flying out until 16 hours later. This was distressing enough, but when they laughed at me while they were telling me, it made the whole situation intolerable. At that point I went to try to find someone who would be helpful and not laugh at me. I found the check-in desk. The lady there did not laugh at me but gave me the run around about how weather had caused the delay and the airline could not help me with a better flight or even hotel accommodations. She informed me that my luggage was still in the airport and that I could retrieve it in baggage claim. Retrieving my luggage was another nightmare. None of the airport staff outside of the glass doors to baggage claim could understand that I needed to reclaim my luggage. I cannot imagine how seeing that 30 some other people had to have already returned to do the same thing just a few minutes earlier. I intend to never fly AeroMexico again. And I will be telling everyone I know not to fly them. This airline allowed us to miss our connecting flight because of crew incompetence. They made to attempts to remedy the problem or make up for it, instead the staff lied, was purposely unhelpful and at times rude and disrespectful."
Pros: "I loved having free food and not having to pay for my checked bag. Definitely a plus that will have me flying with Aeromexico again. The crew and staff were very nice and accommodating, so no complaints there."
Cons: "The headphone earbuds were terrible -- painful, even, and I had some trouble finding any music or movies I was interested in. The worst thing was that the layover was so long and it would be very nice to have some direct flights to Acapulco. I might be moving there, and flying through Mexico City from LAX took 13 hours from door to door, then 11 hours to return home. Not to my liking."
Pros: "Check in agent was very very helpful!"
Cons: "There was Nothing to to dislike"
Pros: "AeroMexico ended up with the best rates for travel between U.S. and South America. I liked the complimentary entertainment system ( flight would have seemed longer without it ) and the complimentary food. The flights were on time ( even though I realize that there are things beyond one's control at times ), and the staff was courteous."
Cons: "I haven't anything negative to say at this time. Good job."
Too much delay in the first two flights, so I lost the connection to the final destination.
Pros: "Once we boarded everything was super fast!"
Cons: "Delayed without much intel as to why or when we were due to finally get in the air"
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Cons: "food, entertainment"
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Cons: "Flight toke Way linger than usual"
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Entertainment options"
Cons: "Huge delay...."
Cons: "Serviço de bordo"
Pros: "Aircraft was comfortable"
Cons: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
Cons: "Wish there was more snacks."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Pros: "On time"
Cons: "More efficient check in. Long wait at gate."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "Not remarkable at all. Terrible food."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Cons: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
Cons: "Was charged 50 for my bag"
Pros: "Boarding was organized and punctual."
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "Better snack"
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Pros: "Cabinstaff were friendly and professional"
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Cons: "Espaço das cadeiras!"
Cons: "The staff at Rio mis-labeled our bags and we almost missed our connections because of this error. It was extremely stressful and badly managed."
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "I like everything about this trip with this airline"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "On time departure"
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "Excellent crew members !"
Pros: "On time and the flight wasn't cancled like their partner airline."